11
NPS
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Dorman Products
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About Dorman Products' Brand
"Dorman Products supplies automotive replacement parts, hardware, brake products and household hardware to the merchandise markets."
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Dorman Products NPS
Dorman Products's Net Promoter Score (NPS) is a 11 with 39% Promoters, 33% Passives, and 28% Detractors. Net Promoter Score tracks whether Dorman Products's customers would recommend using the product based on a scale of -100 to 100.
Dorman Products Overall NPS
| 39% | Promoters |
|---|---|
| 33% | Passives |
| 28% | Detractors |
Dorman Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 14 | Nov 2021 | 14 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 11 | Mar 2022 | 11 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -9 | Aug 2022 | -9 |
Nov 2022 -8 | Nov 2022 | -8 |
Dec 2022 -1 | Dec 2022 | -1 |
Feb 2024 6 | Feb 2024 | 6 |
Oct 2024 7 | Oct 2024 | 7 |
Nov 2024 0 | Nov 2024 | 0 |
Jun 2025 6 | Jun 2025 | 6 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dorman Products NPS by Gender
Dorman Products's NPS was rated 0 by Male customers on Comparably.
Male
0
Dorman Products's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Dorman Products's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dorman Products NPS by Usage
Dorman Products's NPS was rated 0 points by customers who have used Dorman Products's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Dorman Products Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Dorman Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dorman Products Customer Loyalty Score by Gender
Dorman Products's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Dorman Products Customer Loyalty Score by Usage
Dorman Products's Customer Loyalty score was rated 40% by customers who have used Dorman Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dorman Products Product Quality
3.7/5
Dorman Products has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Dorman Products Product Information
Dorman Products’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.dormanproducts.com
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Quick Insights into Dorman Products Product Quality
Dorman Products's Product Quality score was rated highest by Male customers.
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Ranked Dorman Products Product Quality the Highest
Dorman Products Product Quality Score by Gender
Dorman Products's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dorman Products.
Male
3.6/5
Female
N/A
Dorman Products Product Quality Score by Usage
Dorman Products's Product Quality score was rated 3.1 stars by customers who have used Dorman Products's products/services for 2 to 5 Years.
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Dorman Products Pricing
Dorman Products ROI & Value For Money
3.3/5
Dorman Products has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Dorman Products ROI
Dorman Products's ROI score was rated highest by Male customers.
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Ranked Dorman Products ROI the Highest
Dorman Products ROI Score by Gender
Dorman Products's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Dorman Products ROI Score by Usage
Dorman Products's ROI score was rated 2.6 stars by customers who have used Dorman Products's products/services for 2 to 5 Years.
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Dorman Products Customer Satisfaction (CSAT)
Dorman Products Customer Satisfaction (CSAT) Score
90 / 100
Dorman Products has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dorman Products Customer Satisfaction
Dorman Products's Customer Satisfaction score was rated highest by customers who have used Dorman Products's products/services for 2 to 5 Years.
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Ranked Dorman Products Customer Satisfaction the Highest
Dorman Products Customer Satisfaction Score by Gender
Dorman Products's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dorman Products.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Dorman Products Customer Satisfaction Score by Usage
Dorman Products's Customer Satisfaction score was rated 67 points by customers who have used Dorman Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dorman Products Customer Service
3.6/5
Dorman Products has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Dorman Products's Customer Service
Address
Colmar, PA
Website
www.dormanproducts.com
Quick Insights into Dorman Products Customer Service
Dorman Products's Customer Service score was rated highest by Male customers.
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Ranked Dorman Products Customer Service the Highest
Dorman Products Customer Service Score by Gender
Dorman Products's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Dorman Products Customer Service Score by Usage
Dorman Products's Customer Service score was rated 3.1 stars by customers who have used Dorman Products's products/services for 2 to 5 Years.
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Dorman Products as an Employer
2.6/5
Dorman Products has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Dorman Products scored a 11 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dorman Products would recommend the brand to a friend. ENPS measures how likely Dorman Products employees would recommend working at Dorman Products to a friend.
Net Promoter Score
11
NPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
