43
NPS
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ZF Friedrichshafen
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About ZF Friedrichshafen's Brand
Supplier and distributor of driveline and chassis technology designed for commercial vehicles. The company supplies automotive components and systems, driveline and chassis technology for cars and commercial vehicles along with specialist plant equipment. Its products include automatic and manual transmissions for cars, trucks, buses and construction equipment, shock absorbers, suspension struts, electronic damping system, clutches and torque converters. Among its major competitors, ZF Friedrichshafen is ranked in 1st place for NPS while BMW Group is 2nd, and Audi is 3rd.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
ZF Friedrichshafen Ranking
- #1 / 4 of its competitors
ZF Friedrichshafen NPS
ZF Friedrichshafen's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether ZF Friedrichshafen's customers would recommend using the product based on a scale of -100 to 100.
ZF Friedrichshafen Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
ZF Friedrichshafen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Jan 2021 66 | Jan 2021 | 66 |
Feb 2021 75 | Feb 2021 | 75 |
Nov 2025 40 | Nov 2025 | 40 |
Dec 2025 49 | Dec 2025 | 49 |
Jan 2026 43 | Jan 2026 | 43 |
How Other Brands Compare
ZF Friedrichshafen is ranked first for NPS among its competitors. BMW Group and Audi come in second and third, with Toyota Motor Sales coming in at #4.
ZF Friedrichshafen |  Audi |  BMW Group |  Toyota Motor Sales | |
| Global Ranking | #- | #37 | #46 | #- |
| NPS | 43 | 34 | 34 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.38B | - | $239.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZF Friedrichshafen NPS vs. Competitors
Compared to its competitors, ZF Friedrichshafen's NPS is rated right above BMW Group.
| COMPANY | NPS Score | |
|---|---|---|
| ZF Friedrichshafen | 43 |
| BMW Group | 34 |
| Audi | 34 |
| Toyota Motor Sales | 17 |
 | Volkswagen | 16 |
 | Bosc | N/A |
ZF Friedrichshafen Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ZF Friedrichshafen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ZF Friedrichshafen Customer Loyalty vs. Competitors
Compared to its competitors, ZF Friedrichshafen's Customer Loyalty score is rated right above Bosc, and is preceded by Volkswagen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Audi | 84% |
| Toyota Motor Sales | 84% |
| BMW Group | 82% |
| Volkswagen | 78% |
| ZF Friedrichshafen | 76% |
| Bosc | N/A |
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ZF Friedrichshafen Product Quality
4.2/5
ZF Friedrichshafen has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ZF Friedrichshafen Product Information
ZF Friedrichshafen’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.zf.com
- Company Size
- 10,000+ Employees
ZF Friedrichshafen Product Quality vs. Competitors
Compared to its competitors, ZF Friedrichshafen's Product Quality score is rated right above BMW Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| ZF Friedrichshafen | 4.2/5 |
| BMW Group | 4.1/5 |
| Audi | 3.9/5 |
| Volkswagen | 3.8/5 |
| Toyota Motor Sales | 3.7/5 |
| Bosc | N/A |
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ZF Friedrichshafen Pricing
ZF Friedrichshafen ROI & Value For Money
3.9/5
ZF Friedrichshafen has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ZF Friedrichshafen Pricing vs. Competitors
Compared to its competitors, ZF Friedrichshafen's ROI score is rated right above Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| ZF Friedrichshafen | 3.9/5 |
| Audi | 3.8/5 |
| BMW Group | 3.7/5 |
| Volkswagen | 3.5/5 |
| Toyota Motor Sales | 3.3/5 |
| Bosc | N/A |
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ZF Friedrichshafen Customer Satisfaction (CSAT)
ZF Friedrichshafen Customer Satisfaction (CSAT) Score
100 / 100
ZF Friedrichshafen has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZF Friedrichshafen Customer Satisfaction vs. Competitors
Compared to its competitors, ZF Friedrichshafen's Customer Satisfaction score is rated right above Toyota Motor Sales.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ZF Friedrichshafen | 100% |
| Toyota Motor Sales | 88% |
| BMW Group | 76% |
| Volkswagen | 76% |
| Audi | 74% |
| Bosc | 0% |
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ZF Friedrichshafen Customer Service
3.9/5
ZF Friedrichshafen has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ZF Friedrichshafen's Customer Service
Address
ZF Forum, Friedrichshafen, 88046
Website
www.zf.com
ZF Friedrichshafen Customer Service vs. Competitors
Compared to its competitors, ZF Friedrichshafen's Customer Service score is rated right above BMW Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| ZF Friedrichshafen | 3.9/5 |
| BMW Group | 3.9/5 |
| Audi | 3.8/5 |
| Volkswagen | 3.6/5 |
| Toyota Motor Sales | 3.5/5 |
| Bosc | N/A |
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Consumer vs. Employees
ZF Friedrichshafen scored a 43 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of ZF Friedrichshafen would recommend the brand to a friend. ENPS measures how likely ZF Friedrichshafen employees would recommend working at ZF Friedrichshafen to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
