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NPS
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Ranked
#23
Energy and Manufacturing Brands
Brand Page
General Electric
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General Electric is ranked #23 in Energy and Manufacturing Brands
General Electric is ranked #23 in Energy and Manufacturing Brands
About General Electric's Brand
General Electric’s brand is ranked #336 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of General Electric. When compared to other organizations within the Energy and Manufacturing industry, General Electric is ranked #23. Among its major competitors, General Electric is ranked in 4th place for NPS while Rolls-Royce is 1st, and Siemens is 2nd.Their current market cap is $115.68B
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
General Electric CMO
Karim Karti
Mr. Karim Karti has been the Chief Executive Officer and President of GE Healthcare Imaging at GE Healthcare Limited since January 28, 2016. Mr. Karti served as the Chief Marketing Officer and Vice President of GE Healthcare Ltd. of General Electric Company from August 2012 to January 28, 2016. Mr. Karti served as the Chief Marketing Officer and Vice President of GE Healthcare Information Technologies. He is responsible for developing and implementing growth strategies for GE Healthcare globally. He has been with GE Healthcare for 15 years, having served in a number of business management, services, sales and marketing roles in the US, Asia and EMEA. He served as the Chief Executive Officer and President of Regional Operations for Middle East Africa Turkey Central Asia & Russia CIS at GE Healthcare Ltd. since January 2011. He served as the Chief Executive Officer and President of Eastern & Africa Growth Markets Region at GE Healthcare Ltd. He led and grew GE Healthcare in the following emerging markets: Turkey, Central Asia, Russia & CIS, Middle East and Africa. He successfully led market expansion building strong local capabilities and increasing partnerships with key public and private customers. He served as the Chief Executive Officer and President of GE Healthcare Korea Co., Ltd. He joined GE in 1996 in the GE corporate audit staff. He also joined GE Healthcare in 2000 in global business development and served in several general management, commercial, product development services leadership roles in the US, Europe and Asia. Before joining GE, he served as a Brand Manager with Procter Gamble. Mr. Karti has an Engineering Degree from Ecole Centrale de Lyon in France and also Graduated from the Entrepreneur Program of Business School of Lyon.
General Electric Ranking
- #23 in Energy and Manufacturing
- #4 / 4 of its competitors
General Electric NPS
General Electric's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether General Electric's customers would recommend using the product based on a scale of -100 to 100.
General Electric Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
General Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 9 | Jan 2025 | 9 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 6 | May 2025 | 6 |
Jun 2025 7 | Jun 2025 | 7 |
Jul 2025 7 | Jul 2025 | 7 |
Aug 2025 6 | Aug 2025 | 6 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 6 | Nov 2025 | 6 |
Dec 2025 6 | Dec 2025 | 6 |
How Other Brands Compare
General Electric is ranked #4 for NPS among its competitors. Rolls-Royce and Siemens come in first and second, with Intel Corporation coming in at third. Among those competitors, it is the lowest valued company behind Intel Corporation.
General Electric |  Intel Corporation |  Siemens |  Rolls-Royce | |
| Global Ranking | #336 | #110 | #499 | #681 |
| NPS | 6 | 27 | 37 | 43 |
| Valuation Updated every 24 hours for public companies | $115.68B | $256.01B | - | $13.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Electric NPS by Gender
Female customers rated General Electric's NPS 12 points higher than Male customers.
Male
-3
General Electric's NPS was rated -3 by Male customers on Comparably.
37%
Promoters
23%
Passives
40%
Detractors
Female
9
General Electric's NPS was rated 9 by Female customers on Comparably.
49%
Promoters
11%
Passives
40%
Detractors
General Electric NPS by Ethnicity
General Electric's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -31 | Caucasian | -31 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 19 | Other | 19 |
General Electric NPS by Age
General Electric's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
General Electric NPS by Usage
General Electric's NPS was rated the highest by customers who have used General Electric's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 5 | 2 to 5 Years | 5 |
5 to 10 Years 16 | 5 to 10 Years | 16 |
Over 10 Years 4 | Over 10 Years | 4 |
General Electric NPS vs. Competitors
Compared to its competitors, General Electric's NPS is rated right below Intel Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Rolls-Royce | 43 |
| Siemens | 37 |
| Intel Corporation | 27 |
| General Electric | 6 |
General Electric NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, General Electric's NPS is rated right below Ford Motor Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
| General Electric | 6 |
General Electric Customer Reviews
Out of the 15 General Electric customer reviews 11 were positive and 4 were constructive. General Electric customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
General Electric Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of General Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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General Electric Customer Loyalty Score by Gender
Male customers rated General Electric's Customer Loyalty score 19% higher than Female customers.
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Male
82%
Yes
Female
63%
Yes
General Electric Customer Loyalty Score by Ethnicity
General Electric's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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73
out of 100
Caucasian
64
out of 100
Hispanic or Latino
82
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
75
out of 100
Other
General Electric Customer Loyalty Score by Age
General Electric's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 74% | 26-30 | 74% |
31-35 60% | 31-35 | 60% |
36-40 49% | 36-40 | 49% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
56-60 78% | 56-60 | 78% |
61-65 40% | 61-65 | 40% |
66+ 78% | 66+ | 78% |
General Electric Customer Loyalty Score by Usage
General Electric's Customer Loyalty score was rated the highest by customers who have used General Electric's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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General Electric Customer Loyalty Score by Industry
General Electric's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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General Electric Customer Loyalty vs. Competitors
Compared to its competitors, General Electric's Customer Loyalty score is rated right below Intel Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rolls-Royce | 83% |
| Siemens | 80% |
| Intel Corporation | 78% |
| General Electric | 75% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, General Electric's Customer Loyalty score is rated right below Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
| General Electric | 75% |
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General Electric Product Quality
3.7/5
General Electric has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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General Electric Product Information
General Electric’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated General Electric's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated General Electric the lowest at 2.
- Website
- http://www.ge.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into General Electric Product Quality
General Electric's Product Quality score was rated highest by customers who have used General Electric's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
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Ranked General Electric Product Quality the Highest
Ranked General Electric Product Quality the Lowest
General Electric Product Quality Score by Gender
Male customers rated General Electric's Product Quality score 0.1 stars higher than Female customers.
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Male
3.4/5
Female
3.3/5
General Electric Product Quality Score by Ethnicity
General Electric's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.4 | Other | 3.4 |
General Electric Product Quality Score by Age
General Electric's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
General Electric Product Quality Score by Usage
General Electric's Product Quality score was rated the highest by customers who have used General Electric's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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General Electric Product Quality Score by Industry
General Electric's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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General Electric Product Quality vs. Competitors
Compared to its competitors, General Electric's Product Quality score is rated right below Intel Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rolls-Royce | 4.3/5 |
| Siemens | 4/5 |
| Intel Corporation | 4/5 |
| General Electric | 3.7/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, General Electric's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| General Electric | 3.7/5 |
| Ford Motor Company | 3.5/5 |
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General Electric Pricing
General Electric ROI & Value For Money
3.5/5
General Electric has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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General Electric Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from General Electric.
Quick Insights into General Electric ROI
General Electric's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
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Ranked General Electric ROI the Highest
Ranked General Electric ROI the Lowest
General Electric ROI Score by Gender
Female customers rated General Electric's ROI score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
General Electric ROI Score by Ethnicity
General Electric's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.9 | Other | 3.9 |
General Electric ROI Score by Age
General Electric's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
General Electric ROI Score by Usage
General Electric's ROI score was rated the highest by customers who have used General Electric's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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General Electric ROI Score by Industry
General Electric's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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General Electric Pricing vs. Competitors
Compared to its competitors, General Electric's ROI score is rated right below Intel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Rolls-Royce | 3.9/5 |
| Intel Corporation | 3.9/5 |
| General Electric | 3.5/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, General Electric's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| General Electric | 3.5/5 |
| Ford Motor Company | 3.4/5 |
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General Electric Customer Satisfaction (CSAT)
General Electric Customer Satisfaction (CSAT) Score
66 / 100
General Electric has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
39%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into General Electric Customer Satisfaction
General Electric's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked General Electric Customer Satisfaction the Highest
Ranked General Electric Customer Satisfaction the Lowest
General Electric Customer Satisfaction Score by Gender
Female customers rated General Electric's Customer Satisfaction score 12 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 7% | |
Very Dissatisfied | 28% |
67 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 4% | |
Very Dissatisfied | 22% |
General Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
General Electric's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
25%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
CSAT according to Hispanic or Latino
General Electric's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
General Electric's Customer Satisfaction (CSAT) score was rated 78% according to African American/Black users and customers.
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78 / 100
Very Satisfied
57%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
8%
CSAT according to Asian or Pacific Islander
General Electric's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
10%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
General Electric's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
General Electric Customer Satisfaction Score by Age
General Electric's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 57% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 37% |
General Electric Customer Satisfaction Score by Usage
General Electric's Customer Satisfaction score was rated the highest by customers who have used General Electric's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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General Electric Customer Satisfaction Score by Industry
General Electric's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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}General Electric Customer Satisfaction vs. Competitors
Compared to its competitors, General Electric's Customer Satisfaction score is rated right below Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rolls-Royce | 82% |
| Intel Corporation | 81% |
| Siemens | 78% |
| General Electric | 66% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, General Electric's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| General Electric | 66% |
| Ford Motor Company | 61% |
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General Electric Customer Service
3.5/5
General Electric has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About General Electric's Customer Service
Address
5 Necco St, Boston, MA 02210
Website
http://www.ge.com
Phone Number
1 877 394 9775
General Electric's Social Links
Quick Insights into General Electric Customer Service
General Electric's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
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Ranked General Electric Customer Service the Highest
Ranked General Electric Customer Service the Lowest
General Electric Customer Service Score by Gender
Female customers rated General Electric's Customer Service score 0.1 stars higher than Male customers.
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Male
3.2/5
Female
3.3/5
General Electric Customer Service Score by Ethnicity
General Electric's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.7 | Other | 3.7 |
General Electric Customer Service Score by Age
General Electric's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3 | 41-45 | 3 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.9 | 51-55 | 2.9 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
General Electric Customer Service Score by Usage
General Electric's Customer Service score was rated the highest by customers who have used General Electric's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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General Electric Customer Service Score by Industry
General Electric's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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General Electric Customer Service vs. Competitors
Compared to its competitors, General Electric's Customer Service score is rated right below Intel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rolls-Royce | 4.1/5 |
| Siemens | 4/5 |
| Intel Corporation | 3.9/5 |
| General Electric | 3.5/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, General Electric's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| General Electric | 3.5/5 |
| Ford Motor Company | 3.4/5 |
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General Electric as an Employer
3.1/5
General Electric has a 3.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
General Electric scored a 6 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of General Electric would recommend the brand to a friend. ENPS measures how likely General Electric employees would recommend working at General Electric to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
Global Ranking Snapshot
General Electric is ranked #336 in the Global Top 100 Brands. It ranks just behind Dollar General and just ahead of InVision.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
334 |  | Univision |  | Vincent Sadusky | Media and Entertainment |
335 |  | Dollar General |  | Todd Vasos | Retail |
336 | | General Electric | | Lawrence Culp | Energy and Manufacturing |
337 |  | InVision |  | Jeff Chow | Tech |
338 |  | Duke Energy Corporation |  | Lynn Good | Energy and Manufacturing |
339 |  | Textron |  | Scott Donnelly | Automotive and Transportation |
340 |  | Snap-on Tools |  | Nicholas Pinchuk | Energy and Manufacturing |
Energy and Manufacturing Ranking Snapshot
General Electric is ranked #23 in the Energy and Manufacturing Industry. It ranks just behind Texas Instruments and just ahead of Duke Energy Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
21 |  | Corning | Corning, NY |
22 |  | Texas Instruments | Dallas, TX |
23 | | General Electric | Boston, MA |
24 | | Duke Energy Corporation | Charlotte, NC |
25 | | Snap-on Tools | Kenosha, WI |
26 |  | Ingersoll Rand | Swords Creek, VA |
27 |  | Schneider Electric | Boston, MA |
