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Snap-on Tools is

Ranked

#25

Energy and Manufacturing Brands

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Snap-on Tools

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Snap-on Tools

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Snap-on Tools is ranked #25 in Energy and Manufacturing Brands

About Snap-on Tools' Brand

Snap-on Tools’s brand is ranked #340 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Snap-on Tools. When compared to other organizations within the Energy and Manufacturing industry, Snap-on Tools is ranked #25. Among its major competitors, Snap-on Tools is ranked in 3rd place for NPS while ITT Corporation is 1st, and Stanley Black & Decker is 2nd.Their current market cap is $13.75B

Brand at a Glance

84%

Customer Loyalty

4.2/5

Product Quality

3.4/5

Pricing

3.6/5

Customer Service

Snap-on Tools Ranking

^#25 in Energy and Manufacturing
^#2 / 4 of its competitors

Snap-on Tools NPS

Snap-on Tools's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Snap-on Tools's customers would recommend using the product based on a scale of -100 to 100.

Snap-on Tools Overall NPS

NPS

52%	Promoters
15%	Passives
33%	Detractors

Snap-on Tools NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 15	Dec 2024	15
Jan 2025 15	Jan 2025	15
Feb 2025 17	Feb 2025	17
Mar 2025 16	Mar 2025	16
Apr 2025 17	Apr 2025	17
Jun 2025 17	Jun 2025	17
Aug 2025 16	Aug 2025	16
Sep 2025 16	Sep 2025	16
Oct 2025 18	Oct 2025	18
Nov 2025 18	Nov 2025	18
Dec 2025 20	Dec 2025	20
Jan 2026 20	Jan 2026	20

How Other Brands Compare

Snap-on Tools is ranked second for NPS among its competitors. Stanley Black & Decker and Toro come in first and third, with BorgWarner coming in at #4. Among those competitors, it is the second most valued company behind Stanley Black & Decker.

	Snap-on Tools	Stanley Black & Decker	Toro	BorgWarner
Global Ranking	#340	#123	#-	#-
NPS	19	22	0	-3
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$13.75B	$13.94B	$11.34B	$10.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Snap-on Tools NPS by Gender

Female customers rated Snap-on Tools's NPS 51 points higher than Male customers.

Male

Snap-on Tools's NPS was rated 15 by Male customers on Comparably.

47%

Promoters

21%

Passives

32%

Detractors

Female

Snap-on Tools's NPS was rated 66 by Female customers on Comparably.

83%

Promoters

Passives

17%

Detractors

Snap-on Tools NPS by Ethnicity

Snap-on Tools's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 21	Caucasian	21
Hispanic or Latino 34	Hispanic or Latino	34
Asian or Pacific Islander -67	Asian or Pacific Islander	-67
Native American 34	Native American	34

Snap-on Tools NPS by Age

Snap-on Tools's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

20%

26-30

33%

23%

44%

31-35

50%

25%

36-40

40%

20%

40%

41-45

37%

13%

50%

46-50

62%

25%

13%

51-55

46%

16%

38%

56-60

36%

37%

27%

61-65

57%

43%

66+

62%

19%

Snap-on Tools NPS by Usage

Snap-on Tools's NPS was rated the highest by customers who have used Snap-on Tools's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -28	Less than 1 Year	-28
1 to 2 Years 11	1 to 2 Years	11
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 21	Over 10 Years	21

Snap-on Tools NPS vs. Competitors

Compared to its competitors, Snap-on Tools's NPS is rated right above Husqvarna, and is preceded by Stanley Black & Decker.

COMPANY		NPS Score
	ITT Corporation	25
	Stanley Black & Decker	22
	Snap-on Tools	19
	Husqvarna	11
	Toro	0
	Visteon Corporation	-1
	BorgWarner	-3
	Aam	-25

Snap-on Tools NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Snap-on Tools's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Snap-on Tools	19
	Ford Motor Company	13

Snap-on Tools Customer Reviews

Out of the 29 Snap-on Tools customer reviews 24 were positive and 5 were constructive. Snap-on Tools customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Snap-on Tools Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Snap-on Tools users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Snap-on Tools Customer Loyalty Score by Gender

Female customers rated Snap-on Tools's Customer Loyalty score 16% higher than Male customers.

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Male

84%

Yes

Female

100%

Yes

Snap-on Tools Customer Loyalty Score by Ethnicity

Snap-on Tools's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

Asian or Pacific Islander

out of 100

Native American

Snap-on Tools Customer Loyalty Score by Age

Snap-on Tools's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snap-on Tools.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 88%	18-25	88%
26-30 80%	26-30	80%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 89%	41-45	89%
46-50 100%	46-50	100%
51-55 72%	51-55	72%
56-60 67%	56-60	67%
61-65 87%	61-65	87%
66+ 94%	66+	94%

Snap-on Tools Customer Loyalty Score by Usage

Snap-on Tools's Customer Loyalty score was rated the highest by customers who have used Snap-on Tools's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	66%
2 to 5 Years	100%
5 to 10 Years	82%
Over 10 Years	91%

Snap-on Tools Customer Loyalty Score by Industry

Snap-on Tools's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	87%
Aerospace and Aviation	80%
Automotive and Transportation	93%
Construction	70%
Manufacturing and Machinery	40%
Transportation	100%

Snap-on Tools Customer Loyalty vs. Competitors

Compared to its competitors, Snap-on Tools's Customer Loyalty score is rated right above Stanley Black & Decker.

COMPANY		Customer Loyalty Score
	Snap-on Tools	84%
	Stanley Black & Decker	82%
	ITT Corporation	77%
	BorgWarner	76%
	Husqvarna	72%
	Aam	72%
	Visteon Corporation	64%
	Toro	55%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Snap-on Tools's Customer Loyalty score is rated right above Audi, and is preceded by Honda.

COMPANY		Customer Loyalty Score
	Honda	86%
	Snap-on Tools	84%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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Snap-on Tools Product Quality

4.2/5

Snap-on Tools has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Snap-on Tools Product Information

Snap-on Tools’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Snap-on Tools's product the highest. Reviewers from the Manufacturing and Machinery industry rated Snap-on Tools the lowest at 3.1.

Website: https://www1.snapon.com

Company Size: 10,000+ Employees

Industry

Manufacturing

Quick Insights into Snap-on Tools Product Quality

Snap-on Tools's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Snap-on Tools Product Quality the Highest

Construction	5
Female	5
18-25	4.6

Ranked Snap-on Tools Product Quality the Lowest

1 to 2 Years	3.5
61-65	3.4
Manufacturing and Machinery	3.1

Snap-on Tools Product Quality Score by Gender

Female customers rated Snap-on Tools's Product Quality score 0.9 stars higher than Male customers.

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Male

4.1/5

Female

5/5

Snap-on Tools Product Quality Score by Ethnicity

Snap-on Tools's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Native American 4.1	Native American	4.1

Snap-on Tools Product Quality Score by Age

Snap-on Tools's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.1	26-30	4.1
31-35 3.6	31-35	3.6
36-40 3.8	36-40	3.8
41-45 3.6	41-45	3.6
46-50 4.5	46-50	4.5
51-55 4.1	51-55	4.1
56-60 4.6	56-60	4.6
61-65 3.4	61-65	3.4
66+ 4.4	66+	4.4

Snap-on Tools Product Quality Score by Usage

Snap-on Tools's Product Quality score was rated the highest by customers who have used Snap-on Tools's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.5
2 to 5 Years	4.5
5 to 10 Years	4.3
Over 10 Years	4.2

Snap-on Tools Product Quality Score by Industry

Snap-on Tools's Product Quality score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.3
Aerospace and Aviation	3.8
Automotive and Transportation	4.1
Construction	5
Manufacturing and Machinery	3.1
Transportation	4.7

Snap-on Tools Product Quality vs. Competitors

Compared to its competitors, Snap-on Tools's Product Quality score is rated right above Toro.

COMPANY		Product Quality Score
	Snap-on Tools	4.2/5
	Toro	4/5
	BorgWarner	3.9/5
	Stanley Black & Decker	3.8/5
	ITT Corporation	3.7/5
	Husqvarna	3.3/5
	Visteon Corporation	3.3/5
	Aam	3.2/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Snap-on Tools's Product Quality score is rated right above Mercedes-Benz USA.

COMPANY		Product Quality Score
	Snap-on Tools	4.2/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Snap-on Tools Pricing

Snap-on Tools ROI & Value For Money

3.4/5

Snap-on Tools has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Snap-on Tools Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Snap-on Tools.

Quick Insights into Snap-on Tools ROI

Snap-on Tools's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Snap-on Tools ROI the Highest

Transportation	4.6
Female	4.4
36-40	3.9

Ranked Snap-on Tools ROI the Lowest

26-30	2.7
Hispanic or Latino	2.6
Manufacturing and Machinery	2

Snap-on Tools ROI Score by Gender

Female customers rated Snap-on Tools's ROI score 1.1 stars higher than Male customers.

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Male

3.3/5

Female

4.4/5

Snap-on Tools ROI Score by Ethnicity

Snap-on Tools's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 2.6	Hispanic or Latino	2.6
Native American 3.1	Native American	3.1

Snap-on Tools ROI Score by Age

Snap-on Tools's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 2.7	26-30	2.7
31-35 3.1	31-35	3.1
36-40 3.9	36-40	3.9
41-45 2.9	41-45	2.9
46-50 3.1	46-50	3.1
51-55 3.3	51-55	3.3
56-60 3.3	56-60	3.3
61-65 3	61-65	3
66+ 3.8	66+	3.8

Snap-on Tools ROI Score by Usage

Snap-on Tools's ROI score was rated the highest by customers who have used Snap-on Tools's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
1 to 2 Years	3
2 to 5 Years	3.4
5 to 10 Years	3.5
Over 10 Years	3.4

Snap-on Tools ROI Score by Industry

Snap-on Tools's ROI score was rated the highest by Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.9
Aerospace and Aviation	3
Automotive and Transportation	3.3
Construction	2.8
Manufacturing and Machinery	2
Transportation	4.6

Snap-on Tools Pricing vs. Competitors

Compared to its competitors, Snap-on Tools's ROI score is rated right above BorgWarner, and is preceded by Toro.

COMPANY		Pricing Score
	ITT Corporation	3.8/5
	Stanley Black & Decker	3.7/5
	Toro	3.5/5
	Snap-on Tools	3.4/5
	BorgWarner	3.4/5
	Husqvarna	3.2/5
	Aam	3.2/5
	Visteon Corporation	3.1/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Snap-on Tools's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Snap-on Tools	3.4/5
	Ford Motor Company	3.4/5

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Snap-on Tools Customer Satisfaction (CSAT)

Snap-on Tools Customer Satisfaction (CSAT) Score

72 / 100

Snap-on Tools has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	45%
Satisfied	27%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	7%
Very Dissatisfied	8%

Very Satisfied

45%

Satisfied

27%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Snap-on Tools Customer Satisfaction

Snap-on Tools's Customer Satisfaction score was rated highest by customers from the Transportation industry, and rated lowest by Native American customers.

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Ranked Snap-on Tools Customer Satisfaction the Highest

Transportation	100%
66+	86%
5 to 10 Years	84%

Ranked Snap-on Tools Customer Satisfaction the Lowest

1 to 2 Years	63%
26-30	50%
Native American	34%

Snap-on Tools Customer Satisfaction Score by Gender

Female customers rated Snap-on Tools's Customer Satisfaction score 11 points higher than Male customers.

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69 / 100

Male

	Very Satisfied	42%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	7%
	Very Dissatisfied	13%

80 / 100

Female

	Very Satisfied	80%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

Snap-on Tools Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Snap-on Tools' Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100

Very Satisfied	46%
Satisfied	26%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	11%

Very Satisfied

46%

Satisfied

26%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

CSAT according to Hispanic or Latino

Snap-on Tools' Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Native American

Snap-on Tools' Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.

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34 / 100

Very Satisfied	0%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	33%

Very Satisfied

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

33%

Snap-on Tools Customer Satisfaction Score by Age

Snap-on Tools's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

85%

26-30

50%

31-35

75%

36-40

60%

41-45

63%

46-50

67%

51-55

59%

56-60

67%

61-65

72%

66+

86%

Snap-on Tools Customer Satisfaction Score by Usage

Snap-on Tools's Customer Satisfaction score was rated the highest by customers who have used Snap-on Tools's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	66
1 to 2 Years	63
2 to 5 Years	80
5 to 10 Years	84
Over 10 Years	66

Snap-on Tools Customer Satisfaction Score by Industry

Snap-on Tools's Customer Satisfaction score was rated the highest by Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Snap-on Tools Customer Satisfaction Score by Industry",
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			"label": "Tech",
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			"score": 75,
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Tech	75
Aerospace and Aviation	67
Automotive and Transportation	71
Transportation	100

Snap-on Tools Customer Satisfaction vs. Competitors

Compared to its competitors, Snap-on Tools's Customer Satisfaction score is rated right above BorgWarner, and is preceded by ITT Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	ITT Corporation	77%
	Snap-on Tools	72%
	BorgWarner	72%
	Stanley Black & Decker	70%
	Visteon Corporation	54%
	Husqvarna	52%
	Toro	50%
	Aam	50%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Snap-on Tools's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Snap-on Tools	72%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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Snap-on Tools Customer Service

3.6/5

Snap-on Tools has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Snap-on Tools's Customer Service

Address

U 6 110 Station Rd, Kenosha, WI 2147

Website

https://www1.snapon.com

Phone Number

61-02-9837-9100

Quick Insights into Snap-on Tools Customer Service

Snap-on Tools's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Snap-on Tools Customer Service the Highest

Transportation	4.7
18-25	4
5 to 10 Years	4

Ranked Snap-on Tools Customer Service the Lowest

61-65	2.6
Hispanic or Latino	2.5
Manufacturing and Machinery	2.1

Snap-on Tools Customer Service Score by Gender

Female customers rated Snap-on Tools's Customer Service score 0.7 stars higher than Male customers.

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Male

3.3/5

Female

4/5

Snap-on Tools Customer Service Score by Ethnicity

Snap-on Tools's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 2.5	Hispanic or Latino	2.5
Native American 3.5	Native American	3.5

Snap-on Tools Customer Service Score by Age

Snap-on Tools's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 2.9	26-30	2.9
31-35 3.2	31-35	3.2
36-40 3.2	36-40	3.2
41-45 3.2	41-45	3.2
46-50 3.3	46-50	3.3
51-55 3.2	51-55	3.2
56-60 3.2	56-60	3.2
61-65 2.6	61-65	2.6
66+ 3.8	66+	3.8

Snap-on Tools Customer Service Score by Usage

Snap-on Tools's Customer Service score was rated the highest by customers who have used Snap-on Tools's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.6
2 to 5 Years	3.5
5 to 10 Years	4
Over 10 Years	3.2

Snap-on Tools Customer Service Score by Industry

Snap-on Tools's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.2
Aerospace and Aviation	2.6
Automotive and Transportation	3.3
Construction	3
Manufacturing and Machinery	2.1
Transportation	4.7

Snap-on Tools Customer Service vs. Competitors

Compared to its competitors, Snap-on Tools's Customer Service score is rated right above Visteon Corporation, and is preceded by Toro.

COMPANY		Customer Service Score
	Stanley Black & Decker	3.8/5
	BorgWarner	3.8/5
	ITT Corporation	3.8/5
	Toro	3.7/5
	Snap-on Tools	3.6/5
	Visteon Corporation	3.4/5
	Husqvarna	3.2/5
	Aam	3/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Snap-on Tools's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Snap-on Tools	3.6/5
	Ford Motor Company	3.4/5

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Snap-on Tools as an Employer

2.8/5

Snap-on Tools has a 2.8/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Snap-on Tools

Nicholas Pinchuk

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Snap-on Tools scored a 19 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Snap-on Tools would recommend the brand to a friend. ENPS measures how likely Snap-on Tools employees would recommend working at Snap-on Tools to a friend.

Net Promoter Score

NPS Score

52%	Promoters
15%	Passive
33%	Detractors

Employee Net Promoter Score

-12

eNPS Score

37%	Promoters
14%	Passive
49%	Detractors

Global Ranking Snapshot

Snap-on Tools is ranked #340 in the Global Top 100 Brands. It ranks just behind Textron and just ahead of GOAT Group.

RANK			INDUSTRY
338	Duke Energy Corporation	Lynn Good	Energy and Manufacturing
339	Textron	Scott Donnelly	Automotive and Transportation
340	Snap-on Tools	Nicholas Pinchuk	Energy and Manufacturing
341	GOAT Group	Eddy Lu	Fashion and Beauty
342	Darden Restaurants	Gene Lee	Food and Beverages
343	Poshmark	Manish Chandra	Tech
344	Diageo	Ivan Menezes	Food and Beverages

Energy and Manufacturing Ranking Snapshot

Snap-on Tools is ranked #25 in the Energy and Manufacturing Industry. It ranks just behind Duke Energy Corporation and just ahead of Ingersoll Rand.

RANK		Location
23	General Electric	Boston, MA
24	Duke Energy Corporation	Charlotte, NC
25	Snap-on Tools	Kenosha, WI
26	Ingersoll Rand	Swords Creek, VA
27	Schneider Electric	Boston, MA
28	Barrick Gold Corporation	Toronto, KS
29	Micron Technology	Boise, ID