25
NPS
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ITT Corporation
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About ITT Corporation's Brand
ITT Corporation is a high-technology engineering and manufacturing company operating on all seven continents in three vital markets: water Among its major competitors, ITT Corporation is ranked in 1st place for NPS while Snap-on Tools is 2nd, and Flowserve is 3rd.Their current valuation is $6.77B
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
ITT Corporation Ranking
- #1 / 4 of its competitors
ITT Corporation NPS
ITT Corporation's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether ITT Corporation's customers would recommend using the product based on a scale of -100 to 100.
ITT Corporation Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
ITT Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 67 | Mar 2023 | 67 |
Apr 2023 43 | Apr 2023 | 43 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 30 | Aug 2023 | 30 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 13 | Jul 2024 | 13 |
Dec 2024 19 | Dec 2024 | 19 |
Feb 2025 16 | Feb 2025 | 16 |
Jul 2025 22 | Jul 2025 | 22 |
Dec 2025 25 | Dec 2025 | 25 |
How Other Brands Compare
ITT Corporation is ranked first for NPS among its competitors. Snap-on Tools and Xylem come in second and third, with Harris coming in at #4. Among those competitors, it is the lowest valued company behind Harris.
ITT Corporation |  Snap-on Tools |  Harris |  Xylem | |
| Global Ranking | #- | #340 | #- | #- |
| NPS | 25 | 19 | 0 | 3 |
| Valuation Updated every 24 hours for public companies | $6.77B | $13.75B | $42.95B | $17.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITT Corporation NPS by Gender
ITT Corporation's NPS was rated 34 by Male customers on Comparably.
Male
34
ITT Corporation's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
ITT Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ITT Corporation NPS by Usage
ITT Corporation's NPS was rated 34 points by customers who have used ITT Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
ITT Corporation NPS vs. Competitors
Compared to its competitors, ITT Corporation's NPS is rated right above Snap-on Tools.
| COMPANY | NPS Score | |
|---|---|---|
| ITT Corporation | 25 |
| Snap-on Tools | 19 |
 | Flowserve | 12 |
| Xylem | 3 |
| Harris | 0 |
 | CIRCOR International | -34 |
ITT Corporation Customer Reviews
Out of the 2 ITT Corporation customer reviews 2 were positive and 0 were constructive. ITT Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ITT Corporation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ITT Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ITT Corporation Customer Loyalty Score by Gender
ITT Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ITT Corporation Customer Loyalty Score by Usage
ITT Corporation's Customer Loyalty score was rated 100% by customers who have used ITT Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ITT Corporation Customer Loyalty vs. Competitors
Compared to its competitors, ITT Corporation's Customer Loyalty score is rated right above Xylem, and is preceded by Harris.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CIRCOR International | 100% |
| Snap-on Tools | 84% |
| Flowserve | 84% |
| Harris | 78% |
| ITT Corporation | 77% |
| Xylem | 73% |
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ITT Corporation Product Quality
3.7/5
ITT Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ITT Corporation Product Information
ITT Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.itt.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into ITT Corporation Product Quality
ITT Corporation's Product Quality score was rated highest by Male customers.
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Ranked ITT Corporation Product Quality the Highest
ITT Corporation Product Quality Score by Gender
ITT Corporation's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
ITT Corporation Product Quality Score by Usage
ITT Corporation's Product Quality score was rated 5 stars by customers who have used ITT Corporation's products/services for Over 10 Years.
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ITT Corporation Product Quality vs. Competitors
Compared to its competitors, ITT Corporation's Product Quality score is rated right above Harris, and is preceded by Snap-on Tools.
| COMPANY | Product Quality Score | |
|---|---|---|
| CIRCOR International | 5/5 |
| Snap-on Tools | 4.2/5 |
| ITT Corporation | 3.7/5 |
| Harris | 3.7/5 |
| Flowserve | 3.6/5 |
| Xylem | 3.5/5 |
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ITT Corporation Pricing
ITT Corporation ROI & Value For Money
3.8/5
ITT Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into ITT Corporation ROI
ITT Corporation's ROI score was rated highest by Male customers.
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Ranked ITT Corporation ROI the Highest
ITT Corporation ROI Score by Gender
ITT Corporation's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
ITT Corporation ROI Score by Usage
ITT Corporation's ROI score was rated 4.3 stars by customers who have used ITT Corporation's products/services for Over 10 Years.
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ITT Corporation Pricing vs. Competitors
Compared to its competitors, ITT Corporation's ROI score is rated right above Harris, and is preceded by CIRCOR International.
| COMPANY | Pricing Score | |
|---|---|---|
| CIRCOR International | 4.5/5 |
| ITT Corporation | 3.8/5 |
| Harris | 3.6/5 |
| Snap-on Tools | 3.4/5 |
| Flowserve | 3.4/5 |
| Xylem | 3.4/5 |
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ITT Corporation Customer Satisfaction (CSAT)
ITT Corporation Customer Satisfaction (CSAT) Score
77 / 100
ITT Corporation has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ITT Corporation Customer Satisfaction
ITT Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked ITT Corporation Customer Satisfaction the Highest
ITT Corporation Customer Satisfaction Score by Gender
ITT Corporation's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ITT Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, ITT Corporation's Customer Satisfaction score is rated right above Snap-on Tools, and is preceded by Flowserve.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Flowserve | 84% |
| ITT Corporation | 77% |
| Snap-on Tools | 72% |
| Harris | 70% |
| Xylem | 59% |
| CIRCOR International | 0% |
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ITT Corporation Customer Service
3.8/5
ITT Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ITT Corporation's Customer Service
Address
1133 Westchester Avenue, White Plains, NY 10604
Website
http://www.itt.com
Phone Number
1(914) 641-2000
Quick Insights into ITT Corporation Customer Service
ITT Corporation's Customer Service score was rated highest by Male customers.
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Ranked ITT Corporation Customer Service the Highest
ITT Corporation Customer Service Score by Gender
ITT Corporation's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
ITT Corporation Customer Service Score by Usage
ITT Corporation's Customer Service score was rated 4.8 stars by customers who have used ITT Corporation's products/services for Over 10 Years.
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ITT Corporation Customer Service vs. Competitors
Compared to its competitors, ITT Corporation's Customer Service score is rated right above Snap-on Tools, and is preceded by CIRCOR International.
| COMPANY | Customer Service Score | |
|---|---|---|
| CIRCOR International | 4.5/5 |
| ITT Corporation | 3.8/5 |
| Snap-on Tools | 3.6/5 |
| Flowserve | 3.6/5 |
| Xylem | 3.6/5 |
| Harris | 3.5/5 |
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ITT Corporation as an Employer
3.9/5
ITT Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ITT Corporation scored a 25 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of ITT Corporation would recommend the brand to a friend. ENPS measures how likely ITT Corporation employees would recommend working at ITT Corporation to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 46% | Promoters |
|---|---|
| 13% | Passive |
| 41% | Detractors |
