12
NPS
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Flowserve
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About Flowserve's Brand
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 16,000 employees in more than 50 countries. Flowserve's innovations have benefited a range of industries, including oil and gas, power, chemical, water, pharmaceuticals and food processing. Experience, leadership and creativity are the tools we use to turn an idea into a solution. We invite you to put your talents and experience in motion with Flowserve. Together, we can create extraordinary flow control solutions to make the world better for everyone. Among its major competitors, Flowserve is ranked in 4th place for NPS while Sulzer is 1st, and Eaton is 2nd.Their current market cap is $4.62B
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Flowserve Ranking
- #3 / 4 of its competitors
Flowserve NPS
Flowserve's Net Promoter Score (NPS) is a 12 with 47% Promoters, 18% Passives, and 35% Detractors. Net Promoter Score tracks whether Flowserve's customers would recommend using the product based on a scale of -100 to 100.
Flowserve Overall NPS
| 47% | Promoters |
|---|---|
| 18% | Passives |
| 35% | Detractors |
Flowserve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -25 | Nov 2020 | -25 |
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 13 | Apr 2021 | 13 |
May 2021 25 | May 2021 | 25 |
Jun 2021 33 | Jun 2021 | 33 |
Oct 2021 30 | Oct 2021 | 30 |
Jun 2022 18 | Jun 2022 | 18 |
Jul 2022 30 | Jul 2022 | 30 |
Jan 2023 22 | Jan 2023 | 22 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 5 | Dec 2024 | 5 |
Jun 2025 12 | Jun 2025 | 12 |
How Other Brands Compare
Flowserve is ranked third for NPS among its competitors. Eaton and Baker Hughes come in first and second, with Parker Hannifin coming in at #4. Among those competitors, it is the lowest valued company behind Eaton.
Flowserve |  Baker Hughes |  Eaton |  Parker Hannifin | |
| Global Ranking | #- | #669 | #960 | #- |
| NPS | 12 | 20 | 27 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.62B | $22.67B | $50.94B | $36.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flowserve NPS by Gender
Flowserve's NPS was rated 100 by Male customers on Comparably.
Male
100
Flowserve's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Flowserve's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Flowserve NPS by Age
Flowserve's NPS was rated 100 points by customers ages 26-30 on Comparably.
Flowserve NPS vs. Competitors
Compared to its competitors, Flowserve's NPS is rated right above Parker Hannifin, and is preceded by Baker Hughes.
| COMPANY | NPS Score | |
|---|---|---|
 | Sulzer | 100 |
| Eaton | 27 |
| Baker Hughes | 20 |
| Flowserve | 12 |
| Parker Hannifin | 9 |
Flowserve Customer Reviews
Out of the 2 Flowserve customer reviews 2 were positive and 0 were constructive. Flowserve customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Flowserve Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Flowserve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flowserve Customer Loyalty Score by Gender
Flowserve's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Flowserve Customer Loyalty Score by Age
Flowserve's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flowserve.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Flowserve Customer Loyalty vs. Competitors
Compared to its competitors, Flowserve's Customer Loyalty score is rated right above Baker Hughes, and is preceded by Parker Hannifin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| Parker Hannifin | 85% |
| Flowserve | 84% |
| Baker Hughes | 78% |
| Sulzer | N/A |
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Flowserve Product Quality
3.6/5
Flowserve has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Flowserve Product Information
Flowserve’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.flowserve.com
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Quick Insights into Flowserve Product Quality
Flowserve's Product Quality score was rated highest by Male customers.
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Ranked Flowserve Product Quality the Highest
Flowserve Product Quality Score by Gender
Flowserve's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Flowserve Product Quality Score by Age
Flowserve's Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Flowserve Product Quality vs. Competitors
Compared to its competitors, Flowserve's Product Quality score is rated right above Sulzer, and is preceded by Parker Hannifin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Baker Hughes | 3.8/5 |
| Parker Hannifin | 3.8/5 |
| Flowserve | 3.6/5 |
| Sulzer | N/A |
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Flowserve Pricing
Flowserve ROI & Value For Money
3.4/5
Flowserve has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Flowserve ROI
Flowserve's ROI score was rated highest by customers ages 26-30.
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Ranked Flowserve ROI the Highest
Flowserve ROI Score by Gender
Flowserve's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Flowserve ROI Score by Age
Flowserve's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Flowserve.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Flowserve Pricing vs. Competitors
Compared to its competitors, Flowserve's ROI score is rated right above Sulzer, and is preceded by Baker Hughes.
| COMPANY | Pricing Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Parker Hannifin | 3.8/5 |
| Baker Hughes | 3.7/5 |
| Flowserve | 3.4/5 |
| Sulzer | N/A |
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Flowserve Customer Satisfaction (CSAT)
Flowserve Customer Satisfaction (CSAT) Score
84 / 100
Flowserve has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flowserve Customer Satisfaction vs. Competitors
Compared to its competitors, Flowserve's Customer Satisfaction score is rated right above Eaton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Flowserve | 84% |
| Eaton | 76% |
| Baker Hughes | 74% |
| Parker Hannifin | 66% |
| Sulzer | 0% |
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Flowserve Customer Service
3.6/5
Flowserve has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Flowserve's Customer Service
Address
5215 N O'Connor Blvd, Irving, TX 75039
Website
http://www.flowserve.com
Phone Number
1(972)443-6500
Flowserve's Social Links
Quick Insights into Flowserve Customer Service
Flowserve's Customer Service score was rated highest by Male customers.
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Ranked Flowserve Customer Service the Highest
Flowserve Customer Service Score by Gender
Flowserve's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Flowserve Customer Service Score by Age
Flowserve's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Flowserve Customer Service vs. Competitors
Compared to its competitors, Flowserve's Customer Service score is rated right above Parker Hannifin, and is preceded by Baker Hughes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Baker Hughes | 3.7/5 |
| Flowserve | 3.6/5 |
| Parker Hannifin | 3.6/5 |
| Sulzer | N/A |
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Flowserve as an Employer
4.6/5
Flowserve has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flowserve scored a 12 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Flowserve would recommend the brand to a friend. ENPS measures how likely Flowserve employees would recommend working at Flowserve to a friend.
Net Promoter Score
12
NPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 56% | Promoters |
|---|---|
| 34% | Passive |
| 10% | Detractors |
