20
NPS
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Ranked
#54
Energy and Manufacturing Brands
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Baker Hughes
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Baker Hughes is ranked #54 in Energy and Manufacturing Brands
Baker Hughes is ranked #54 in Energy and Manufacturing Brands
About Baker Hughes' Brand
Baker Hughes works with the global oil and gas industry to provide high-performance drilling, evaluation and production technology. Baker Hughes’s brand is ranked #669 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Baker Hughes. When compared to other organizations within the Energy and Manufacturing industry, Baker Hughes is ranked #54. Among its major competitors, Baker Hughes is ranked in 4th place for NPS while Weatherford International is 1st, and National Oilwell Varco is 2nd.Their current market cap is $22.67B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Baker Hughes CMO
Derek Mathieson
Mr. Derek M. Mathieson has been the Chief Marketing & Technology Officer of Baker Hughes, a GE company since July 2017. Mr. Mathieson has extensive experience with the oilfield services business. He served as Chief Commercial Officer of Baker Hughes, a GE company, LLC (alternate name: Baker Hughes Incorporated) from May 24, 2016 to July 2017. Mr. Mathieson served as the Chief Technology & Marketing Officer of Baker Hughes, a GE company, LLC from December 2008 to May 4, 2009 and again from September 29, 2015 to May 24, 2016 He served as the Chief Strategy Officer at Baker Hughes, a GE company, LLC from October 2013 to September 29, 2015. He served as the Vice President of Strategy & Corporate Development at Baker Hughes, a GE company, LLC since October 1, 2013. Mr. Mathieson served as the President of Western Hemisphere Operations at Baker Hughes, a GE company, LLC since January 2012 until 2013. He served as a Vice President at Baker Hughes, a GE company, LLC since December 2008 until October 1, 2013 and again since September 2015. Mr. Mathieson served as the President of Products & Technology at Baker Hughes, a GE company, LLC from May 4, 2009 to December 2011. He held various other executive and corporate roles within Baker Hughes Incorporated since 2008. He served as Chief Executive Officer and Acting President of WellDynamics, Inc. since May 21, 2007 and also served as its President. Mr. Mathieson served as Vice President of Business Development and Technology at WellDynamics, Inc. from 2006 to May 21, 2007. He joined WellDynamics on its formation in 2001 and also served as its Reliability Assurance Manager, R&D Manager and Technology Director. He was previously employed by Shell UK Exploration and Production Ltd., where he was a consultant in advanced completion technology for the Technical Services group. Prior to this position, he was employed at Wood Group Production Technology in the UK. He has been a Director of BJ Services, Inc. since June 2017 and BJS LLC since January 2017. An author of over 20 publications across a wide variety of technical fields, he is a frequent speaker at many industry events. He is a chartered engineer with the United Kingdom Engineering Council, a member of the Institute of Engineering and Technology and an active member of the Society of Petroleum Engineers. Mr. Mathieson earned a Ph.D. in micro electro-mechanical systems and a Bachelor's Degree in electrical and electronic engineering from Heriot-Watt University in Edinburgh, Scotland and was awarded an Honorary Doctorate in engineering from that institution.
Baker Hughes Ranking
- #669 in Global Best Brands
- #54 in Energy and Manufacturing
- #3 / 4 of its competitors
Baker Hughes NPS
Baker Hughes's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether Baker Hughes's customers would recommend using the product based on a scale of -100 to 100.
Baker Hughes Overall NPS
| 49% | Promoters |
|---|---|
| 22% | Passives |
| 29% | Detractors |
Baker Hughes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 19 | Nov 2024 | 19 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 18 | Aug 2025 | 18 |
Oct 2025 20 | Oct 2025 | 20 |
Dec 2025 20 | Dec 2025 | 20 |
How Other Brands Compare
Baker Hughes is ranked third for NPS among its competitors. Weatherford International and National Oilwell Varco come in first and second, with Halliburton coming in at #4. Among those competitors, it is the most valued company.
Baker Hughes |  Halliburton |  National Oilwell Varco |  Weatherford International | |
| Global Ranking | #669 | #685 | #- | #- |
| NPS | 20 | 17 | 32 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $22.67B | $19.23B | $5.45B | $366.82M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baker Hughes NPS by Gender
Female customers rated Baker Hughes's NPS 5 points higher than Male customers.
Male
34
Baker Hughes's NPS was rated 34 by Male customers on Comparably.
55%
Promoters
24%
Passives
21%
Detractors
Female
39
Baker Hughes's NPS was rated 39 by Female customers on Comparably.
62%
Promoters
15%
Passives
23%
Detractors
Baker Hughes NPS by Ethnicity
Baker Hughes's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 43 | African American/Black | 43 |
Asian or Pacific Islander 10 | Asian or Pacific Islander | 10 |
Other 11 | Other | 11 |
Baker Hughes NPS by Age
Baker Hughes's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Baker Hughes NPS by Usage
Baker Hughes's NPS was rated the highest by customers who have used Baker Hughes's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 33 | Over 10 Years | 33 |
Baker Hughes NPS vs. Competitors
Compared to its competitors, Baker Hughes's NPS is rated right above Halliburton, and is preceded by ASRC.
| COMPANY | NPS Score | |
|---|---|---|
| Weatherford International | 48 |
| National Oilwell Varco | 32 |
 | ASRC | 25 |
| Baker Hughes | 20 |
| Halliburton | 17 |
 | Superior Energy Services | -57 |
 | Hughes | -100 |
Baker Hughes NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Baker Hughes's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
| Baker Hughes | 20 |
 | Ford Motor Company | 13 |
Baker Hughes Customer Reviews
Out of the 10 Baker Hughes customer reviews 7 were positive and 3 were constructive. Baker Hughes customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Baker Hughes Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Baker Hughes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Baker Hughes Customer Loyalty Score by Gender
Female customers rated Baker Hughes's Customer Loyalty score 10% higher than Male customers.
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Male
83%
Yes
Female
93%
Yes
Baker Hughes Customer Loyalty Score by Ethnicity
Baker Hughes's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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88
out of 100
Caucasian
64
out of 100
Hispanic or Latino
87
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
70
out of 100
Other
Baker Hughes Customer Loyalty Score by Age
Baker Hughes's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 70% | 26-30 | 70% |
31-35 92% | 31-35 | 92% |
36-40 81% | 36-40 | 81% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Baker Hughes Customer Loyalty Score by Usage
Baker Hughes's Customer Loyalty score was rated the highest by customers who have used Baker Hughes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Baker Hughes Customer Loyalty Score by Industry
Baker Hughes's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
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Baker Hughes Customer Loyalty vs. Competitors
Compared to its competitors, Baker Hughes's Customer Loyalty score is rated right above Weatherford International, and is preceded by Halliburton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hughes | 100% |
| ASRC | 90% |
| National Oilwell Varco | 83% |
| Halliburton | 79% |
| Baker Hughes | 78% |
| Weatherford International | 74% |
| Superior Energy Services | 73% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Baker Hughes's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Baker Hughes | 78% |
| Tesla | 77% |
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Baker Hughes Product Quality
3.8/5
Baker Hughes has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Baker Hughes Product Information
Baker Hughes’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Mining and Metals industry rated Baker Hughes's product the highest. Reviewers from the Chemicals industry rated Baker Hughes the lowest at 2.6.
- Website
- http://www.bakerhughes.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Quick Insights into Baker Hughes Product Quality
Baker Hughes's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked Baker Hughes Product Quality the Highest
Ranked Baker Hughes Product Quality the Lowest
Baker Hughes Product Quality Score by Gender
Female customers rated Baker Hughes's Product Quality score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
Baker Hughes Product Quality Score by Ethnicity
Baker Hughes's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.1 | Other | 3.1 |
Baker Hughes Product Quality Score by Age
Baker Hughes's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.4 | 41-45 | 4.4 |
46-50 2.1 | 46-50 | 2.1 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.4 | 56-60 | 3.4 |
Baker Hughes Product Quality Score by Usage
Baker Hughes's Product Quality score was rated the highest by customers who have used Baker Hughes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baker Hughes Product Quality Score by Industry
Baker Hughes's Product Quality score was rated the highest by Mining and Metals industry customers, and the lowest by Chemicals industry customers.
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Baker Hughes Product Quality vs. Competitors
Compared to its competitors, Baker Hughes's Product Quality score is rated right above Halliburton, and is preceded by Weatherford International.
| COMPANY | Product Quality Score | |
|---|---|---|
| ASRC | 4.1/5 |
| Weatherford International | 3.9/5 |
| Baker Hughes | 3.8/5 |
| Halliburton | 3.7/5 |
| National Oilwell Varco | 3.6/5 |
| Superior Energy Services | 2.5/5 |
| Hughes | 1.5/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Baker Hughes's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Baker Hughes | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Baker Hughes Pricing
Baker Hughes ROI & Value For Money
3.7/5
Baker Hughes has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Baker Hughes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mining and Metals industry. The users from the Chemicals industry think that they had the lowest ROI from Baker Hughes.
Quick Insights into Baker Hughes ROI
Baker Hughes's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Chemicals industry.
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Ranked Baker Hughes ROI the Highest
Ranked Baker Hughes ROI the Lowest
Baker Hughes ROI Score by Gender
Baker Hughes's ROI score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Baker Hughes ROI Score by Ethnicity
Baker Hughes's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.3 | Other | 3.3 |
Baker Hughes ROI Score by Age
Baker Hughes's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3 | 46-50 | 3 |
51-55 4.5 | 51-55 | 4.5 |
56-60 3.1 | 56-60 | 3.1 |
Baker Hughes ROI Score by Usage
Baker Hughes's ROI score was rated the highest by customers who have used Baker Hughes's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Baker Hughes ROI Score by Industry
Baker Hughes's ROI score was rated the highest by Mining and Metals industry customers, and the lowest by Chemicals industry customers.
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Baker Hughes Pricing vs. Competitors
Compared to its competitors, Baker Hughes's ROI score is rated right above Halliburton, and is preceded by National Oilwell Varco.
| COMPANY | Pricing Score | |
|---|---|---|
| ASRC | 4.3/5 |
| Weatherford International | 4.1/5 |
| National Oilwell Varco | 3.7/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| Superior Energy Services | 2.2/5 |
| Hughes | 1.5/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Baker Hughes's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Baker Hughes | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Baker Hughes Customer Satisfaction (CSAT)
Baker Hughes Customer Satisfaction (CSAT) Score
75 / 100
Baker Hughes has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
40%
Satisfied
35%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baker Hughes Customer Satisfaction
Baker Hughes's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Chemicals industry.
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Ranked Baker Hughes Customer Satisfaction the Highest
Ranked Baker Hughes Customer Satisfaction the Lowest
Baker Hughes Customer Satisfaction Score by Gender
Male customers rated Baker Hughes's Customer Satisfaction score 13 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 5% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Baker Hughes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Baker Hughes' Customer Satisfaction (CSAT) score was rated 93% according to Caucasian users and customers.
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93 / 100
Very Satisfied
43%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Baker Hughes' Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Baker Hughes' Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
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72 / 100
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Baker Hughes' Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
30%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Baker Hughes' Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.
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56 / 100
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
Baker Hughes Customer Satisfaction Score by Age
Baker Hughes's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 63% | |||||||||||||||
| 31-35 | 90% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 75% |
Baker Hughes Customer Satisfaction Score by Usage
Baker Hughes's Customer Satisfaction score was rated the highest by customers who have used Baker Hughes's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Baker Hughes Customer Satisfaction Score by Industry
Baker Hughes's Customer Satisfaction score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Chemicals industry customers.
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{
"title": "Baker Hughes Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"text": "Baker Hughes's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
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}Baker Hughes Customer Satisfaction vs. Competitors
Compared to its competitors, Baker Hughes's Customer Satisfaction score is rated right above Halliburton, and is preceded by Weatherford International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASRC | 86% |
| Weatherford International | 80% |
| Baker Hughes | 74% |
| Halliburton | 73% |
| National Oilwell Varco | 66% |
| Superior Energy Services | 25% |
| Hughes | 0% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Baker Hughes's Customer Satisfaction score is rated right above Tesla, and is preceded by 3M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Baker Hughes | 74% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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Baker Hughes Customer Service
3.7/5
Baker Hughes has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Baker Hughes's Customer Service
Address
Houston, TX 77019-2118
Website
http://www.bakerhughes.com
Phone Number
1(713)439-8600
Quick Insights into Baker Hughes Customer Service
Baker Hughes's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Chemicals industry.
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Ranked Baker Hughes Customer Service the Highest
Ranked Baker Hughes Customer Service the Lowest
Baker Hughes Customer Service Score by Gender
Female customers rated Baker Hughes's Customer Service score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
Baker Hughes Customer Service Score by Ethnicity
Baker Hughes's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.3 | Other | 3.3 |
Baker Hughes Customer Service Score by Age
Baker Hughes's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.6 | 46-50 | 2.6 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3 | 56-60 | 3 |
Baker Hughes Customer Service Score by Usage
Baker Hughes's Customer Service score was rated the highest by customers who have used Baker Hughes's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Baker Hughes Customer Service Score by Industry
Baker Hughes's Customer Service score was rated the highest by Mining and Metals industry customers, and the lowest by Chemicals industry customers.
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Baker Hughes Customer Service vs. Competitors
Compared to its competitors, Baker Hughes's Customer Service score is rated right above Halliburton, and is preceded by National Oilwell Varco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| National Oilwell Varco | 3.9/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| ASRC | 3.6/5 |
| Superior Energy Services | 2.5/5 |
| Hughes | 1.5/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Baker Hughes's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Baker Hughes | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Baker Hughes as an Employer
3.3/5
Baker Hughes has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Baker Hughes scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Baker Hughes would recommend the brand to a friend. ENPS measures how likely Baker Hughes employees would recommend working at Baker Hughes to a friend.
Net Promoter Score
20
NPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Baker Hughes is ranked #669 in the Global Top 100 Brands. It ranks just behind Nissan and just ahead of Aon Hewitt.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
667 |  | Thermo Fisher Scientific |  | Marc Casper | Health and Wellness |
668 |  | Nissan |  | Hiroto Saikawa | Automotive and Transportation |
669 | | Baker Hughes | | Lorenzo Simonelli | Energy and Manufacturing |
670 |  | Aon Hewitt |  | Kristi Savacool | Business and Consumer Services |
671 |  | Northern Trust |  | Michael G. O'Grady | Banking and Financial Services |
672 |  | SAS |  | Jim Goodnight | Tech |
673 |  | Arthur J. Gallagher & Co. |  | J. Patrick Gallagher Jr. | Business and Consumer Services |
Energy and Manufacturing Ranking Snapshot
Baker Hughes is ranked #54 in the Energy and Manufacturing Industry. It ranks just behind Nissan and just ahead of Fluke Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
52 |  | Lennox International | Richardson, TX |
53 | | Nissan | Smyrna, TN |
54 | | Baker Hughes | Houston, TX |
55 |  | Fluke Corporation | |
56 |  | Shaw Industries | |
57 | | Halliburton | Houston, TX |
58 |  | Flex | San Jose, CA |
