48
NPS
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Weatherford International
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About Weatherford International's Brand
Weatherford is a leading oilfield service company involved in ""well drilling, evaluation, completion, production, and intervention"". Among its major competitors, Weatherford International is ranked in 2nd place for NPS while Patterson-UTI Energy is 1st, and Schlumberger is 3rd.Their current market cap is $366.82M
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Weatherford International CMO
Weatherford International Ranking
- #1 / 4 of its competitors
Weatherford International NPS
Weatherford International's Net Promoter Score (NPS) is a 48 with 64% Promoters, 20% Passives, and 16% Detractors. Net Promoter Score tracks whether Weatherford International's customers would recommend using the product based on a scale of -100 to 100.
Weatherford International Overall NPS
| 64% | Promoters |
|---|---|
| 20% | Passives |
| 16% | Detractors |
Weatherford International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 39 | Jun 2023 | 39 |
Aug 2023 44 | Aug 2023 | 44 |
Oct 2023 49 | Oct 2023 | 49 |
Dec 2023 50 | Dec 2023 | 50 |
Feb 2024 50 | Feb 2024 | 50 |
Jun 2024 52 | Jun 2024 | 52 |
Jul 2024 53 | Jul 2024 | 53 |
Aug 2024 52 | Aug 2024 | 52 |
Sep 2024 54 | Sep 2024 | 54 |
Oct 2024 51 | Oct 2024 | 51 |
Nov 2024 47 | Nov 2024 | 47 |
Jan 2026 49 | Jan 2026 | 49 |
How Other Brands Compare
Weatherford International is ranked first for NPS among its competitors. Schlumberger and Baker Hughes come in second and third, with Halliburton coming in at #4. Among those competitors, it is the lowest valued company behind Baker Hughes.
Weatherford International |  Schlumberger |  Baker Hughes |  Halliburton | |
| Global Ranking | #- | #603 | #669 | #685 |
| NPS | 48 | 33 | 20 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $366.82M | $2.86B | $22.67B | $19.23B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weatherford International NPS by Gender
Male customers rated Weatherford International's NPS 28 points higher than Female customers.
Male
62
Weatherford International's NPS was rated 62 by Male customers on Comparably.
62%
Promoters
38%
Passives
0%
Detractors
Female
34
Weatherford International's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Weatherford International NPS by Ethnicity
Weatherford International's NPS was rated 80 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Weatherford International NPS by Age
Weatherford International's NPS was rated 100 points by customers ages 18-25 on Comparably.
Weatherford International NPS by Usage
Weatherford International's NPS was rated 67 points by customers who have used Weatherford International's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Weatherford International NPS vs. Competitors
Compared to its competitors, Weatherford International's NPS is rated right above Schlumberger, and is preceded by Patterson-UTI Energy.
| COMPANY | NPS Score | |
|---|---|---|
 | Patterson-UTI Energy | 50 |
| Weatherford International | 48 |
| Schlumberger | 33 |
| Baker Hughes | 20 |
| Halliburton | 17 |
 | Carbo Ceramics | N/A |
 | Trican Well Service | N/A |
 | Oceaneering International | -5 |
 | RPC | -50 |
Weatherford International Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Weatherford International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Weatherford International Customer Loyalty Score by Gender
Male customers rated Weatherford International's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
Weatherford International Customer Loyalty Score by Ethnicity
Weatherford International's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Weatherford International Customer Loyalty Score by Age
Weatherford International's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Weatherford International Customer Loyalty Score by Usage
Weatherford International's Customer Loyalty score was rated the highest by customers who have used Weatherford International's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Weatherford International Customer Loyalty vs. Competitors
Compared to its competitors, Weatherford International's Customer Loyalty score is rated right above Patterson-UTI Energy, and is preceded by Oceaneering International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RPC | 83% |
| Schlumberger | 81% |
| Halliburton | 79% |
| Baker Hughes | 78% |
| Oceaneering International | 76% |
| Weatherford International | 75% |
| Patterson-UTI Energy | 60% |
| Carbo Ceramics | N/A |
| Trican Well Service | N/A |
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Weatherford International Product Quality
4/5
Weatherford International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Weatherford International Product Information
Weatherford International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.weatherford.com
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Quick Insights into Weatherford International Product Quality
Weatherford International's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Weatherford International Product Quality the Highest
Ranked Weatherford International Product Quality the Lowest
Weatherford International Product Quality Score by Gender
Male customers rated Weatherford International's Product Quality score 1.9 stars higher than Female customers.
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Male
3.9/5
Female
2/5
Weatherford International Product Quality Score by Ethnicity
Weatherford International's Product Quality score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Weatherford International Product Quality Score by Age
Weatherford International's Product Quality score was rated 2.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
Weatherford International Product Quality Score by Usage
Weatherford International's Product Quality score was rated the highest by customers who have used Weatherford International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Weatherford International Product Quality vs. Competitors
Compared to its competitors, Weatherford International's Product Quality score is rated right above Schlumberger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Weatherford International | 4/5 |
| Schlumberger | 4/5 |
| Patterson-UTI Energy | 3.9/5 |
| Baker Hughes | 3.8/5 |
| Halliburton | 3.7/5 |
| Oceaneering International | 3.6/5 |
| RPC | 2/5 |
| Carbo Ceramics | N/A |
| Trican Well Service | N/A |
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Weatherford International Pricing
Weatherford International ROI & Value For Money
4.1/5
Weatherford International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Weatherford International ROI
Weatherford International's ROI score was rated highest by customers who have used Weatherford International's products/services for 5 to 10 Years, and rated lowest by customers who have used Weatherford International's products/services for Less than 1 Year.
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Ranked Weatherford International ROI the Highest
Ranked Weatherford International ROI the Lowest
Weatherford International ROI Score by Gender
Female customers rated Weatherford International's ROI score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Weatherford International ROI Score by Ethnicity
Weatherford International's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weatherford International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Weatherford International ROI Score by Age
Weatherford International's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Weatherford International ROI Score by Usage
Weatherford International's ROI score was rated the highest by customers who have used Weatherford International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Weatherford International Pricing vs. Competitors
Compared to its competitors, Weatherford International's ROI score is rated right above Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Schlumberger | 3.9/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| Oceaneering International | 3.4/5 |
| Patterson-UTI Energy | 3.3/5 |
| RPC | 2.2/5 |
| Carbo Ceramics | N/A |
| Trican Well Service | N/A |
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Weatherford International Customer Satisfaction (CSAT)
Weatherford International Customer Satisfaction (CSAT) Score
80 / 100
Weatherford International has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
63%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weatherford International Customer Satisfaction
Weatherford International's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
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Ranked Weatherford International Customer Satisfaction the Highest
Ranked Weatherford International Customer Satisfaction the Lowest
Weatherford International Customer Satisfaction Score by Gender
Male customers rated Weatherford International's Customer Satisfaction score 66 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Weatherford International Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Weatherford International's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Weatherford International Customer Satisfaction Score by Usage
Weatherford International's Customer Satisfaction score was rated the highest by customers who have used Weatherford International's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Weatherford International Customer Satisfaction vs. Competitors
Compared to its competitors, Weatherford International's Customer Satisfaction score is rated right above Baker Hughes, and is preceded by Schlumberger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Oceaneering International | 82% |
| Schlumberger | 81% |
| Weatherford International | 80% |
| Baker Hughes | 74% |
| Halliburton | 73% |
| Patterson-UTI Energy | 66% |
| RPC | 0% |
| Carbo Ceramics | 0% |
| Trican Well Service | 0% |
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Weatherford International Customer Service
4.1/5
Weatherford International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Weatherford International's Customer Service
Address
2000 Saint James Place, Houston, TX 77056
Website
http://www.weatherford.com
Phone Number
(713) 693-4000
Quick Insights into Weatherford International Customer Service
Weatherford International's Customer Service score was rated highest by customers who have used Weatherford International's products/services for 5 to 10 Years, and rated lowest by customers who have used Weatherford International's products/services for Less than 1 Year.
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Ranked Weatherford International Customer Service the Highest
Ranked Weatherford International Customer Service the Lowest
Weatherford International Customer Service Score by Gender
Weatherford International's Customer Service score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Weatherford International Customer Service Score by Ethnicity
Weatherford International's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Weatherford International Customer Service Score by Age
Weatherford International's Customer Service score was rated 3.3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Weatherford International Customer Service Score by Usage
Weatherford International's Customer Service score was rated the highest by customers who have used Weatherford International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Weatherford International Customer Service vs. Competitors
Compared to its competitors, Weatherford International's Customer Service score is rated right above Schlumberger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Schlumberger | 4/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| Patterson-UTI Energy | 3.5/5 |
| Oceaneering International | 3.5/5 |
| RPC | 1.9/5 |
| Carbo Ceramics | N/A |
| Trican Well Service | N/A |
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Weatherford International as an Employer
3.0/5
Weatherford International has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
CEO of Weatherford International
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Weatherford International scored a 48 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Weatherford International would recommend the brand to a friend. ENPS measures how likely Weatherford International employees would recommend working at Weatherford International to a friend.
Net Promoter Score
48
NPS Score
| 64% | Promoters |
|---|---|
| 20% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
