-50
NPS
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RPC
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About RPC's Brand
RPC, Inc. is a holding company traded on the New York Stock Exchange under the ticker symbol RES. Among its major competitors, RPC is ranked in 7th place for NPS while SwipeClock is 1st, and Weatherford International is 2nd.Their current market cap is $1.22B
Brand at a Glance
83%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
RPC Ranking
- #4 / 4 of its competitors
RPC NPS
RPC's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether RPC's customers would recommend using the product based on a scale of -100 to 100.
RPC Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
RPC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
How Other Brands Compare
RPC is ranked #4 for NPS among its competitors. Weatherford International and Schlumberger come in first and second, with Amcor coming in at third. Among those competitors, it is the third most valued company behind Amcor.
RPC |  Schlumberger |  Amcor |  Weatherford International | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | -50 | 33 | 8 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.22B | $2.86B | $18.21B | $366.82M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RPC NPS vs. Competitors
Compared to its competitors, RPC's NPS is rated right above Superior Energy Services, and is preceded by RMI.
| COMPANY | NPS Score | |
|---|---|---|
 | SwipeClock | 53 |
| Weatherford International | 48 |
| Schlumberger | 33 |
 | Altium Packaging | 19 |
| Amcor | 8 |
 | Rest | N/A |
| RMI | -13 |
| RPC | -50 |
 | Superior Energy Services | -57 |
RPC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RPC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RPC Customer Loyalty vs. Competitors
Compared to its competitors, RPC's Customer Loyalty score is rated right above Schlumberger, and is preceded by Altium Packaging.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Altium Packaging | 83% |
| RPC | 83% |
| Schlumberger | 81% |
| Amcor | 79% |
| Weatherford International | 74% |
| Superior Energy Services | 73% |
| RMI | 69% |
| SwipeClock | N/A |
| Rest | N/A |
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RPC Product Quality
2/5
RPC has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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RPC Product Information
RPC’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.rpc.net/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy and Manufacturing
Energy
RPC Product Quality vs. Competitors
Compared to its competitors, RPC's Product Quality score is rated right above Rest, and is preceded by Superior Energy Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| SwipeClock | 4/5 |
| Schlumberger | 4/5 |
| Weatherford International | 3.9/5 |
| RMI | 3.7/5 |
| Amcor | 3.5/5 |
| Altium Packaging | 3/5 |
| Superior Energy Services | 2.5/5 |
| RPC | 2/5 |
| Rest | N/A |
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RPC Pricing
RPC ROI & Value For Money
2.2/5
RPC has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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RPC Pricing vs. Competitors
Compared to its competitors, RPC's ROI score is rated right above Superior Energy Services, and is preceded by Altium Packaging.
| COMPANY | Pricing Score | |
|---|---|---|
| SwipeClock | 4.2/5 |
| Weatherford International | 4.1/5 |
| Schlumberger | 3.9/5 |
| RMI | 3.6/5 |
| Amcor | 3.5/5 |
| Altium Packaging | 3.1/5 |
| RPC | 2.2/5 |
| Superior Energy Services | 2.2/5 |
| Rest | N/A |
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RPC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RPC Customer Satisfaction vs. Competitors
Compared to its competitors, RPC's Customer Satisfaction score is rated right above Rest, and is preceded by SwipeClock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RMI | 100% |
| Schlumberger | 81% |
| Weatherford International | 80% |
| Amcor | 63% |
| Altium Packaging | 49% |
| Superior Energy Services | 25% |
| SwipeClock | 0% |
| RPC | 0% |
| Rest | 0% |
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RPC Customer Service
1.9/5
RPC has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About RPC's Customer Service
Address
2801 BUFORD HIGHWAY, Atlanta, GA
Website
http://www.rpc.net/
Phone Number
404-321-2140
RPC Customer Service vs. Competitors
Compared to its competitors, RPC's Customer Service score is rated right above Rest, and is preceded by Superior Energy Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Schlumberger | 4/5 |
| SwipeClock | 3.7/5 |
| RMI | 3.6/5 |
| Amcor | 3.5/5 |
| Altium Packaging | 3/5 |
| Superior Energy Services | 2.5/5 |
| RPC | 1.9/5 |
| Rest | N/A |
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RPC as an Employer
2.8/5
RPC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
RPC scored a -50 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of RPC would recommend the brand to a friend. ENPS measures how likely RPC employees would recommend working at RPC to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
