-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
RMI
Marketing or Exec? Claim Your Free Account
About RMI's Brand
RMI is a leading independent provider of Transportation Management Software for carriers and shippers.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
RMI NPS
RMI's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether RMI's customers would recommend using the product based on a scale of -100 to 100.
RMI Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
RMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Aug 2022 20 | Aug 2022 | 20 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Mar 2025 -13 | Mar 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RMI Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of RMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RMI Product Quality
3.7/5
RMI has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RMI's overall Product Quality score rated by its users and customers.
RMI Product Information
RMI’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.rmiondemand.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
RMI Pricing
RMI ROI & Value For Money
3.6/5
RMI has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RMI's overall ROI score rated by its users and customers.
RMI Customer Satisfaction (CSAT)
RMI Customer Satisfaction (CSAT) Score
100 / 100
RMI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RMI Customer Service
3.6/5
RMI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RMI's overall Customer Service score rated by its users and customers.
About RMI's Customer Service
Address
3475 Piedmont Road,, Suite 250, Atlanta, GA 30305
Website
http://www.rmiondemand.com
Phone Number
404-355-6734
RMI as an Employer
2.4/5
RMI has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
RMI scored a -13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RMI would recommend the brand to a friend. ENPS measures how likely RMI employees would recommend working at RMI to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
