19
NPS
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Altium Packaging
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About Altium Packaging's Brand
A leading developer and manufacturer of rigid plastic packaging solutions
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Altium Packaging NPS
Altium Packaging's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Altium Packaging's customers would recommend using the product based on a scale of -100 to 100.
Altium Packaging Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Altium Packaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
May 2024 15 | May 2024 | 15 |
Sep 2024 13 | Sep 2024 | 13 |
May 2025 0 | May 2025 | 0 |
Jul 2025 10 | Jul 2025 | 10 |
Sep 2025 18 | Sep 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altium Packaging Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Altium Packaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altium Packaging Product Quality
3/5
Altium Packaging has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Altium Packaging's overall Product Quality score rated by its users and customers.
Altium Packaging Product Information
Altium Packaging’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://altiumpkg.com/
- Company Size
- 1,001-5,000 Employees
Altium Packaging Pricing
Altium Packaging ROI & Value For Money
3.1/5
Altium Packaging has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Altium Packaging Customer Satisfaction (CSAT)
Altium Packaging Customer Satisfaction (CSAT) Score
49 / 100
Altium Packaging has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Altium Packaging Customer Service
3/5
Altium Packaging has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Altium Packaging's overall Customer Service score rated by its users and customers.
About Altium Packaging's Customer Service
Address
2500 Windy Ridge Pkwy SE, Suite 1400, Atlanta, GA 30339
Website
https://altiumpkg.com/
Phone Number
678-742-4600
Altium Packaging as an Employer
2.9/5
Altium Packaging has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Altium Packaging scored a 19 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Altium Packaging would recommend the brand to a friend. ENPS measures how likely Altium Packaging employees would recommend working at Altium Packaging to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 35% | Promoters |
|---|---|
| 11% | Passive |
| 54% | Detractors |
