Schlumberger NPS & Customer Reviews | Comparably
Schlumberger is
Ranked
#49
in
Energy and Manufacturing Brands
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Schlumberger is ranked #49 in Energy and Manufacturing Brands

About Schlumberger's Brand

Schlumberger’s brand is ranked #603 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Schlumberger. When compared to other organizations within the Energy and Manufacturing industry, Schlumberger is ranked #49. Among its major competitors, Schlumberger is ranked in 3rd place for NPS while TGS is 1st, and Weatherford International is 2nd. Overall, Schlumberger has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.86B

Brand at a Glance

81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Schlumberger Ranking

Schlumberger NPS

Schlumberger's Net Promoter Score (NPS) is a 33 with 56% Promoters, 21% Passives, and 23% Detractors. Net Promoter Score tracks whether Schlumberger's customers would recommend using the product based on a scale of -100 to 100.

Schlumberger Overall NPS

33
NPS
56%Promoters
21%Passives
23%Detractors
Schlumberger Overall NPS

Schlumberger NPS Trend

-100
-50
0
50
100
Mar 2024
32
Mar 202432
Apr 2024
34
Apr 202434
May 2024
33
May 202433
Jun 2024
33
Jun 202433
Jul 2024
34
Jul 202434
Sep 2024
34
Sep 202434
Dec 2024
36
Dec 202436
Jan 2025
36
Jan 202536
Feb 2025
36
Feb 202536
Apr 2025
34
Apr 202534
May 2025
34
May 202534
Jul 2025
31
Jul 202531

How Other Brands Compare

Schlumberger is ranked first for NPS among its competitors. National Oilwell Varco and Halliburton come in second and third, with RPC coming in at #4. Among those competitors, it is the third most valued company behind Halliburton.

Schlumberger's Logo
Schlumberger
Halliburton's Logo
Halliburton
National Oilwell Varco's Logo
National Oilwell Varco
RPC's Logo
RPC
Global Ranking#603#685#-#-
NPS331732-50
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$2.86B$19.23B$5.45B$1.22B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Schlumberger NPS by Gender

Female customers rated Schlumberger's NPS 36 points higher than Male customers.

Male

36

Schlumberger's NPS was rated 36 by Male customers on Comparably.

52%
Promoters
32%
Passives
16%
Detractors

Female

72

Schlumberger's NPS was rated 72 by Female customers on Comparably.

86%
Promoters
0%
Passives
14%
Detractors

Schlumberger NPS by Ethnicity

Schlumberger's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
17
Caucasian17
African American/Black
61
African American/Black61
Asian or Pacific Islander
49
Asian or Pacific Islander49
Other
75
Other75

Schlumberger NPS by Age

Schlumberger's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
86%
Passives
14%
Detractors
0%
26-3086%14%0%
Promoters
71%
Passives
29%
Detractors
0%
31-3571%29%0%
Promoters
66%
Passives
17%
Detractors
17%
36-4066%17%17%
Promoters
20%
Passives
20%
Detractors
60%
41-4520%20%60%
Promoters
50%
Passives
50%
Detractors
0%
46-5050%50%0%

Schlumberger NPS by Usage

Schlumberger's NPS was rated the highest by customers who have used Schlumberger's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
64
Less than 1 Year64
1 to 2 Years
-1
1 to 2 Years-1
2 to 5 Years
46
2 to 5 Years46
Over 10 Years
40
Over 10 Years40

Schlumberger NPS vs. Competitors

Compared to its competitors, Schlumberger's NPS is rated right above National Oilwell Varco, and is preceded by Weatherford International.

Schlumberger NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Schlumberger's NPS is rated right above Tesla, and is preceded by Audi.

Schlumberger Customer Reviews

Out of the 4 Schlumberger customer reviews 4 were positive and 0 were constructive. Schlumberger customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Customer service is top priority for me and Schlumberger makes the grade.
What do you value most about this brand?
It’s innovation and willingness to work as a team with its partne
What do you value most about this brand?
Wireline logging and support services
What do you value most about this brand?
World's best oilfield services provider.

Schlumberger Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Schlumberger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Schlumberger Customer Loyalty

Schlumberger Customer Loyalty Score by Gender

Male customers rated Schlumberger's Customer Loyalty score 21% higher than Female customers.

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Male
82%
Yes
Female
61%
Yes

Schlumberger Customer Loyalty Score by Ethnicity

Schlumberger's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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55
out of 100
Caucasian
89
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
89
out of 100
Other

Schlumberger Customer Loyalty Score by Age

Schlumberger's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
26-30
87%
26-3087%
31-35
74%
31-3574%
36-40
70%
36-4070%
41-45
64%
41-4564%
46-50
100%
46-50100%

Schlumberger Customer Loyalty Score by Usage

Schlumberger's Customer Loyalty score was rated the highest by customers who have used Schlumberger's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
75%
1 to 2 Years
70%
2 to 5 Years
84%
Over 10 Years
82%

Schlumberger Customer Loyalty Score by Industry

Schlumberger's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

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Tech
70%
Energy and Manufacturing
100%

Schlumberger Customer Loyalty vs. Competitors

Compared to its competitors, Schlumberger's Customer Loyalty score is rated right above Halliburton, and is preceded by RPC.

Unlock Schlumberger Customer Loyalty vs. Competitors Data

Schlumberger's Logo
VS
Hughes' Logo
TGS' Logo
National Oilwell Varco's Logo
RPC's Logo
Halliburton's Logo
Weatherford International's Logo
Carbo Ceramics' Logo
Dynamic Materials Corporation's Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schlumberger's Customer Loyalty score is rated right above 3M, and is preceded by Stanley Black & Decker.

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Schlumberger's Logo
VS
Honda's Logo
Audi's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo
Tesla's Logo

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Schlumberger Product Quality

4/5

Schlumberger has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Schlumberger Product Information

Schlumberger’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Schlumberger's product the highest. Reviewers from the Tech industry rated Schlumberger the lowest at 4.1.

Website
http://www.slb.com/
Company Size
10,000+ Employees

Industry

Tech
Analytics
SaaS
Construction

Quick Insights into Schlumberger Product Quality

Schlumberger's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 41-45.

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Ranked Schlumberger Product Quality the Highest

Energy and Manufacturing
4.6
46-50
4.5
Other
4.5

Ranked Schlumberger Product Quality the Lowest

2 to 5 Years
3.7
Caucasian
2.9
41-45
2.7

Schlumberger Product Quality Score by Gender

Female customers rated Schlumberger's Product Quality score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

Schlumberger Product Quality Score by Ethnicity

Schlumberger's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
4.5
Other4.5

Schlumberger Product Quality Score by Age

Schlumberger's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
26-30
4.4
26-304.4
31-35
4.4
31-354.4
36-40
3.7
36-403.7
41-45
2.7
41-452.7
46-50
4.5
46-504.5

Schlumberger Product Quality Score by Usage

Schlumberger's Product Quality score was rated the highest by customers who have used Schlumberger's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.7
2 to 5 Years
3.7
Over 10 Years
4.2

Schlumberger Product Quality Score by Industry

Schlumberger's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

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Tech
4.1
Energy and Manufacturing
4.6

Schlumberger Product Quality vs. Competitors

Compared to its competitors, Schlumberger's Product Quality score is rated right above TGS.

Unlock Schlumberger Product Quality vs. Competitors Data

Schlumberger's Logo
VS
TGS' Logo
Weatherford International's Logo
Halliburton's Logo
National Oilwell Varco's Logo
RPC's Logo
Hughes' Logo
Carbo Ceramics' Logo
Dynamic Materials Corporation's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schlumberger's Product Quality score is rated right above Tesla, and is preceded by Toyota.

COMPANYProduct Quality Score
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
Schlumberger4/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Stanley Black & Decker3.8/5
Ford Motor Company3.5/5

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Schlumberger's Logo
VS
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
Tesla's Logo
3M's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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Schlumberger Pricing

Schlumberger ROI & Value For Money

3.9/5

Schlumberger has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Schlumberger Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from Schlumberger.

Quick Insights into Schlumberger ROI

Schlumberger's ROI score was rated highest by customers ages 46-50, and rated lowest by Caucasian customers.

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Ranked Schlumberger ROI the Highest

46-50
4.5
Energy and Manufacturing
4.3
Asian or Pacific Islander
4.1

Ranked Schlumberger ROI the Lowest

Over 10 Years
3.6
41-45
3.1
Caucasian
2.9

Schlumberger ROI Score by Gender

Male customers rated Schlumberger's ROI score 0.2 stars higher than Female customers.

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Male

3.9/5

Female

3.7/5

Schlumberger ROI Score by Ethnicity

Schlumberger's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4
Other4

Schlumberger ROI Score by Age

Schlumberger's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
26-30
3.6
26-303.6
31-35
4.3
31-354.3
36-40
3.8
36-403.8
41-45
3.1
41-453.1
46-50
4.5
46-504.5

Schlumberger ROI Score by Usage

Schlumberger's ROI score was rated the highest by customers who have used Schlumberger's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.8
2 to 5 Years
3.9
Over 10 Years
3.6

Schlumberger ROI Score by Industry

Schlumberger's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

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Tech
4
Energy and Manufacturing
4.3

Schlumberger Pricing vs. Competitors

Compared to its competitors, Schlumberger's ROI score is rated right above National Oilwell Varco, and is preceded by Weatherford International.

Unlock Schlumberger ROI vs. Competitors Data

Schlumberger's Logo
VS
TGS' Logo
Weatherford International's Logo
National Oilwell Varco's Logo
Halliburton's Logo
RPC's Logo
Hughes' Logo
Carbo Ceramics' Logo
Dynamic Materials Corporation's Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schlumberger's ROI score is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANYPricing Score
Toyota4/5
Mercedes-Benz USA4/5
Schlumberger3.9/5
Honda3.9/5
Tesla3.9/5
3M3.8/5
Audi3.8/5
Stanley Black & Decker3.7/5
Ford Motor Company3.4/5

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Schlumberger's Logo
VS
Toyota's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Tesla's Logo
3M's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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Schlumberger Customer Satisfaction (CSAT)

Schlumberger Customer Satisfaction (CSAT) Score

81 / 100

Schlumberger has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied37%
Satisfied44%
Neither Satisfied nor Dissatisfied8%
Dissatisfied3%
Very Dissatisfied8%
Very Satisfied
37%
Satisfied
44%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Schlumberger Customer Satisfaction

Schlumberger's Customer Satisfaction score was rated highest by customers who have used Schlumberger's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.

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Ranked Schlumberger Customer Satisfaction the Highest

1 to 2 Years
100%
26-30
100%
African American/Black
100%

Ranked Schlumberger Customer Satisfaction the Lowest

2 to 5 Years
67%
Caucasian
67%
41-45
60%

Schlumberger Customer Satisfaction Score by Gender

Female customers rated Schlumberger's Customer Satisfaction score 14 points higher than Male customers.

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86 / 100
Male
Very Satisfied
41%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
5%
100 / 100
Female
Very Satisfied
29%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Schlumberger Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Schlumberger's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100
Very Satisfied17%
Satisfied50%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to African American/Black

Schlumberger's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied43%
Satisfied57%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Schlumberger's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100
Very Satisfied17%
Satisfied67%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Schlumberger's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Schlumberger Customer Satisfaction Score by Age

Schlumberger's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
26-30 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
80%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
36-4080%
41-45 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
41-4560%
46-50 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

Schlumberger Customer Satisfaction Score by Usage

Schlumberger's Customer Satisfaction score was rated the highest by customers who have used Schlumberger's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
100
1 to 2 Years
100
2 to 5 Years
67
Over 10 Years
100

Schlumberger Customer Satisfaction Score by Industry

Schlumberger's Customer Satisfaction score was rated 100 points by both Energy and Manufacturing and Tech industry customers.

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Tech
100
Energy and Manufacturing
100

Schlumberger Customer Satisfaction vs. Competitors

Compared to its competitors, Schlumberger's Customer Satisfaction score is rated right above Weatherford International, and is preceded by TGS.

Unlock Schlumberger Customer Satisfaction vs. Competitors Data

Schlumberger's Logo
VS
TGS' Logo
Weatherford International's Logo
Halliburton's Logo
National Oilwell Varco's Logo
RPC's Logo
Hughes' Logo
Carbo Ceramics' Logo
Dynamic Materials Corporation's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schlumberger's Customer Satisfaction score is rated right above Honda, and is preceded by Toyota.

COMPANYCustomer Satisfaction (CSAT) Score
Toyota82%
Schlumberger81%
Honda81%
Mercedes-Benz USA80%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Ford Motor Company61%

Unlock Schlumberger Customer Satisfaction vs. Companies in Energy and Manufacturing Data

Schlumberger's Logo
VS
Toyota's Logo
Honda's Logo
Mercedes-Benz USA's Logo
3M's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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Schlumberger Customer Service

4/5

Schlumberger has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Schlumberger's Customer Service

Website

http://www.slb.com/

Quick Insights into Schlumberger Customer Service

Schlumberger's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Schlumberger's products/services for Over 10 Years.

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Ranked Schlumberger Customer Service the Highest

46-50
4.4
African American/Black
4.3
Energy and Manufacturing
4.3

Ranked Schlumberger Customer Service the Lowest

Female
3.7
Caucasian
3.4
Over 10 Years
3.2

Schlumberger Customer Service Score by Gender

Male customers rated Schlumberger's Customer Service score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Schlumberger Customer Service Score by Ethnicity

Schlumberger's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.4
Caucasian3.4
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4.2
Other4.2

Schlumberger Customer Service Score by Age

Schlumberger's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
26-30
3.9
26-303.9
31-35
4.1
31-354.1
36-40
3.8
36-403.8
41-45
3.8
41-453.8
46-50
4.4
46-504.4

Schlumberger Customer Service Score by Usage

Schlumberger's Customer Service score was rated the highest by customers who have used Schlumberger's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.1
2 to 5 Years
4.1
Over 10 Years
3.2

Schlumberger Customer Service Score by Industry

Schlumberger's Customer Service score was rated 4.3 stars by both Energy and Manufacturing and Tech industry customers.

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Tech
4.3
Energy and Manufacturing
4.3

Schlumberger Customer Service vs. Competitors

Compared to its competitors, Schlumberger's Customer Service score is rated right above National Oilwell Varco, and is preceded by Weatherford International.

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Schlumberger's Logo
VS
TGS' Logo
Weatherford International's Logo
National Oilwell Varco's Logo
Halliburton's Logo
RPC's Logo
Hughes' Logo
Carbo Ceramics' Logo
Dynamic Materials Corporation's Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schlumberger's Customer Service score is rated right above Toyota, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Service Score
Mercedes-Benz USA4.1/5
Schlumberger4/5
Toyota4/5
Honda4/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
3M3.8/5
Ford Motor Company3.4/5

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Schlumberger's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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Schlumberger as an Employer

4.1/5

Schlumberger has a 4.1/5 stars for its overall company culture rated by their employees

  Schlumberger CEO
top
10%
CEO of Schlumberger

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Schlumberger scored a 33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Schlumberger would recommend the brand to a friend. ENPS measures how likely Schlumberger employees would recommend working at Schlumberger to a friend.

Net Promoter Score

33
NPS Score
56%Promoters
21%Passive
23%Detractors

Employee Net Promoter Score

20
eNPS Score
48%Promoters
24%Passive
28%Detractors

Global Ranking Snapshot

Schlumberger is ranked #603 in the Global Top 100 Brands. It ranks just behind BlackRock and just ahead of Clif Bar.

RANKCOMPANYCEOINDUSTRY
601
Builders FirstSource  Builders FirstSource CEO
Peter Jackson
Energy and Manufacturing
602
BlackRock  BlackRock CEO
Laurence Fink
Banking and Financial Services
603
Schlumberger  Schlumberger CEO
Paal Kibsgaard
Energy and Manufacturing
604
Clif Bar  Clif Bar CEO
Sally Grimes
Consumer Goods
605
Leo Burnett  Leo Burnett CEO
Andrew Swinand
Business and Consumer Services
606
Meijer  Meijer CEO
Rick Keyes
Food and Beverages
607
UserTesting  UserTesting CEO
Andy MacMillan
Tech

Energy and Manufacturing Ranking Snapshot

Schlumberger is ranked #49 in the Energy and Manufacturing Industry. It ranks just behind Builders FirstSource and just ahead of Raytheon Technologies.

RANKCOMPANYLocation
47
Clean Harbors
Norwell, MA
48
Builders FirstSource
Irving, TX
49
Schlumberger
50
Raytheon Technologies
Waltham, MA
51
Koch Industries
Wichita, KS
52
Lennox International
Richardson, TX
53
Nissan
Smyrna, TN