17
NPS
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Ranked
#48
Energy and Manufacturing Brands
Brand Page
Builders FirstSource
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Builders FirstSource is ranked #48 in Energy and Manufacturing Brands
Builders FirstSource is ranked #48 in Energy and Manufacturing Brands
About Builders FirstSource's Brand
Behind every truss and door we build. At the core of every digital solution we introduce. Engrained into every piece of millwork we craft, you’ll find it. Something more. For our customers and your career. At BFS, we’re continually growing, evolving, innovating, and advancing. The desire to make an impact fuels our collective purpose. It inspires us to new heights and drives us to be the best every day as we transform the future of homebuilding. We want you and your career to be greater than what you ever could have expected. It’s about helping you achieve your potential. That’s why we offer and embrace more. More opportunities to advance. More access to the latest tools and technologies. More reasons to celebrate each other’s wins. More chances to make a meaningful difference in our communities. Join us and see what’s possible when you have team members from coast to coast all pulling together, up for every challenge, ready for anything, and Built for More. Builders FirstSource’s brand is ranked #601 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Builders FirstSource. When compared to other organizations within the Energy and Manufacturing industry, Builders FirstSource is ranked #48. Among its major competitors, Builders FirstSource is ranked in 3rd place for NPS while Beacon Roofing Supply is 1st, and The Home Depot is 2nd.Their current market cap is $9.78B
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Builders FirstSource Ranking
- #601 in Global Best Brands
- #48 in Energy and Manufacturing
- #3 / 4 of its competitors
Builders FirstSource NPS
Builders FirstSource's Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether Builders FirstSource's customers would recommend using the product based on a scale of -100 to 100.
Builders FirstSource Overall NPS
| 51% | Promoters |
|---|---|
| 15% | Passives |
| 34% | Detractors |
Builders FirstSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 18 | Aug 2022 | 18 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 17 | Oct 2022 | 17 |
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 19 | Dec 2022 | 19 |
Jun 2023 20 | Jun 2023 | 20 |
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 14 | Apr 2024 | 14 |
Aug 2024 11 | Aug 2024 | 11 |
Feb 2025 16 | Feb 2025 | 16 |
May 2025 18 | May 2025 | 18 |
Nov 2025 16 | Nov 2025 | 16 |
How Other Brands Compare
Builders FirstSource is ranked third for NPS among its competitors. Beacon Roofing Supply and The Home Depot come in first and second, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the third most valued company behind The Home Depot.
Builders FirstSource |  The Home Depot |  Lowe's Home Improvement |  Beacon Roofing Supply | |
| Global Ranking | #601 | #86 | #128 | #- |
| NPS | 17 | 21 | -5 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $9.78B | $301.06B | $136.70B | $3.72B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Builders FirstSource NPS by Gender
Male customers rated Builders FirstSource's NPS 7 points higher than Female customers.
Male
-18
Builders FirstSource's NPS was rated -18 by Male customers on Comparably.
35%
Promoters
12%
Passives
53%
Detractors
Female
-25
Builders FirstSource's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Builders FirstSource NPS by Ethnicity
Builders FirstSource's NPS was rated -21 points by Caucasian customers on Comparably.
-100
-50
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -21 | Caucasian | -21 |
Builders FirstSource NPS by Age
Builders FirstSource's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Builders FirstSource NPS by Usage
Builders FirstSource's NPS was rated the highest by customers who have used Builders FirstSource's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -25 | Over 10 Years | -25 |
Builders FirstSource NPS vs. Competitors
Compared to its competitors, Builders FirstSource's NPS is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| Beacon Roofing Supply | 26 |
| The Home Depot | 21 |
| Builders FirstSource | 17 |
| Lowe's Home Improvement | -5 |
 | 84 Lumber | -7 |
Builders FirstSource NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Builders FirstSource's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
| Builders FirstSource | 17 |
 | Ford Motor Company | 13 |
Builders FirstSource Customer Reviews
Out of the 5 Builders FirstSource customer reviews 3 were positive and 2 were constructive. Builders FirstSource customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Builders FirstSource Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Builders FirstSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Builders FirstSource Customer Loyalty Score by Gender
Male customers rated Builders FirstSource's Customer Loyalty score 1% higher than Female customers.
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Male
79%
Yes
Female
78%
Yes
Builders FirstSource Customer Loyalty Score by Ethnicity
Builders FirstSource's Customer Loyalty score was rated 81% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Builders FirstSource.
81
out of 100
Caucasian
Builders FirstSource Customer Loyalty Score by Age
Builders FirstSource's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
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40%
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100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Builders FirstSource Customer Loyalty Score by Usage
Builders FirstSource's Customer Loyalty score was rated the highest by customers who have used Builders FirstSource's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Builders FirstSource Customer Loyalty Score by Industry
Builders FirstSource's Customer Loyalty score was rated 89% by Construction industry customers.
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Builders FirstSource Customer Loyalty vs. Competitors
Compared to its competitors, Builders FirstSource's Customer Loyalty score is rated right above Lowe's Home Improvement, and is preceded by Beacon Roofing Supply.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Beacon Roofing Supply | 80% |
| Builders FirstSource | 77% |
| Lowe's Home Improvement | 77% |
| 84 Lumber | 70% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Builders FirstSource's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Builders FirstSource | 77% |
| Tesla | 77% |
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Builders FirstSource Product Quality
3.3/5
Builders FirstSource has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Builders FirstSource Product Information
Builders FirstSource’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Builders FirstSource's product the highest.
- Website
- https://www.bldr.com/
- Company Size
- 10,000+ Employees
Industry
Construction
Quick Insights into Builders FirstSource Product Quality
Builders FirstSource's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Builders FirstSource Product Quality the Highest
Ranked Builders FirstSource Product Quality the Lowest
Builders FirstSource Product Quality Score by Gender
Male customers rated Builders FirstSource's Product Quality score 0.1 stars higher than Female customers.
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Male
3/5
Female
2.9/5
Builders FirstSource Product Quality Score by Ethnicity
Builders FirstSource's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Builders FirstSource Product Quality Score by Age
Builders FirstSource's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
46-50 3.8 | 46-50 | 3.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
Builders FirstSource Product Quality Score by Usage
Builders FirstSource's Product Quality score was rated the highest by customers who have used Builders FirstSource's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Builders FirstSource Product Quality Score by Industry
Builders FirstSource's Product Quality score was rated 3.2 stars by Construction industry customers.
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Builders FirstSource Product Quality vs. Competitors
Compared to its competitors, Builders FirstSource's Product Quality score is rated right above Lowe's Home Improvement, and is preceded by Beacon Roofing Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Beacon Roofing Supply | 3.5/5 |
| Builders FirstSource | 3.3/5 |
| Lowe's Home Improvement | 3.1/5 |
| 84 Lumber | 3.1/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Builders FirstSource's Product Quality score is rated right below Ford Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
| Builders FirstSource | 3.3/5 |
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Builders FirstSource Pricing
Builders FirstSource ROI & Value For Money
3.2/5
Builders FirstSource has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Builders FirstSource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Builders FirstSource ROI
Builders FirstSource's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Builders FirstSource ROI the Highest
Ranked Builders FirstSource ROI the Lowest
Builders FirstSource ROI Score by Gender
Male customers rated Builders FirstSource's ROI score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Builders FirstSource ROI Score by Ethnicity
Builders FirstSource's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Builders FirstSource ROI Score by Age
Builders FirstSource's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
Builders FirstSource ROI Score by Usage
Builders FirstSource's ROI score was rated the highest by customers who have used Builders FirstSource's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Builders FirstSource ROI Score by Industry
Builders FirstSource's ROI score was rated 2.7 stars by Construction industry customers.
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Builders FirstSource Pricing vs. Competitors
Compared to its competitors, Builders FirstSource's ROI score is rated right above 84 Lumber, and is preceded by Beacon Roofing Supply.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Beacon Roofing Supply | 3.4/5 |
| Builders FirstSource | 3.2/5 |
| 84 Lumber | 3.2/5 |
| Lowe's Home Improvement | 3/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Builders FirstSource's ROI score is rated right below Ford Motor Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
| Builders FirstSource | 3.2/5 |
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Builders FirstSource Customer Satisfaction (CSAT)
Builders FirstSource Customer Satisfaction (CSAT) Score
56 / 100
Builders FirstSource has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Builders FirstSource Customer Satisfaction
Builders FirstSource's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Builders FirstSource Customer Satisfaction the Highest
Ranked Builders FirstSource Customer Satisfaction the Lowest
Builders FirstSource Customer Satisfaction Score by Gender
Male customers rated Builders FirstSource's Customer Satisfaction score 7 points higher than Female customers.
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41 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 33% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Builders FirstSource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Builders FirstSource's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
Builders FirstSource Customer Satisfaction Score by Age
Builders FirstSource's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 51-55 | 0% |
Builders FirstSource Customer Satisfaction Score by Usage
Builders FirstSource's Customer Satisfaction score was rated the highest by customers who have used Builders FirstSource's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Builders FirstSource Customer Satisfaction Score by Industry
Builders FirstSource's Customer Satisfaction score was rated 33 points by Construction industry customers.
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"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Builders FirstSource's Customer Satisfaction score is rated by Construction customers on Comparably.",
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}Builders FirstSource Customer Satisfaction vs. Competitors
Compared to its competitors, Builders FirstSource's Customer Satisfaction score is rated right above 84 Lumber, and is preceded by Beacon Roofing Supply.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Beacon Roofing Supply | 63% |
| Builders FirstSource | 55% |
| 84 Lumber | 55% |
| Lowe's Home Improvement | 39% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Builders FirstSource's Customer Satisfaction score is rated right below Ford Motor Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
| Builders FirstSource | 55% |
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Builders FirstSource Customer Service
3/5
Builders FirstSource has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Builders FirstSource's Customer Service
Address
6031 Connection Dr, Irving, TX 75039
Website
https://www.bldr.com/
Phone Number
(214) 880-3500
Builders FirstSource's Social Links
Quick Insights into Builders FirstSource Customer Service
Builders FirstSource's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Builders FirstSource Customer Service the Highest
Ranked Builders FirstSource Customer Service the Lowest
Builders FirstSource Customer Service Score by Gender
Male customers rated Builders FirstSource's Customer Service score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
Builders FirstSource Customer Service Score by Ethnicity
Builders FirstSource's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Builders FirstSource Customer Service Score by Age
Builders FirstSource's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
Builders FirstSource Customer Service Score by Usage
Builders FirstSource's Customer Service score was rated the highest by customers who have used Builders FirstSource's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Builders FirstSource Customer Service Score by Industry
Builders FirstSource's Customer Service score was rated 2.5 stars by Construction industry customers.
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Builders FirstSource Customer Service vs. Competitors
Compared to its competitors, Builders FirstSource's Customer Service score is rated right above 84 Lumber, and is preceded by Beacon Roofing Supply.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Beacon Roofing Supply | 3.5/5 |
| Builders FirstSource | 3/5 |
| 84 Lumber | 3/5 |
| Lowe's Home Improvement | 2.9/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Builders FirstSource's Customer Service score is rated right below Ford Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| Builders FirstSource | 3/5 |
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Builders FirstSource as an Employer
4.7/5
Builders FirstSource has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Builders FirstSource scored a 17 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Builders FirstSource would recommend the brand to a friend. ENPS measures how likely Builders FirstSource employees would recommend working at Builders FirstSource to a friend.
Net Promoter Score
17
NPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 49% | Promoters |
|---|---|
| 26% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Builders FirstSource is ranked #601 in the Global Top 100 Brands. It ranks just behind Clean Harbors and just ahead of BlackRock.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
599 |  | Novartis Pharmaceuticals |  | Vas Narasimhan | Health and Wellness |
600 |  | Clean Harbors |  | Alan McKim | Energy and Manufacturing |
601 | | Builders FirstSource | | Peter Jackson | Energy and Manufacturing |
602 |  | BlackRock |  | Laurence Fink | Banking and Financial Services |
603 |  | Schlumberger |  | Paal Kibsgaard | Energy and Manufacturing |
604 |  | Clif Bar |  | Sally Grimes | Consumer Goods |
605 |  | Leo Burnett |  | Andrew Swinand | Business and Consumer Services |
Energy and Manufacturing Ranking Snapshot
Builders FirstSource is ranked #48 in the Energy and Manufacturing Industry. It ranks just behind Clean Harbors and just ahead of Schlumberger.
| RANK | COMPANY | Location | |
|---|---|---|---|
46 |  | Exelon Corporation | Chicago, IL |
47 | | Clean Harbors | Norwell, MA |
48 | | Builders FirstSource | Irving, TX |
49 | | Schlumberger | |
50 |  | Raytheon Technologies | Waltham, MA |
51 |  | Koch Industries | Wichita, KS |
52 |  | Lennox International | Richardson, TX |
