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Corning is
Ranked
#21
in
Energy and Manufacturing Brands
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Corning
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Corning is ranked #21 in Energy and Manufacturing Brands

About Corning's Brand

"Corning is a manufacturer of glass, ceramics, and related materials, primarily for industrial and scientific applications." Corning’s brand is ranked #324 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Corning. When compared to other organizations within the Energy and Manufacturing industry, Corning is ranked #21. Among its major competitors, Corning is ranked in 1st place for NPS while Owens Corning is 2nd, and CommScope is 3rd.Their current market cap is $33.84B

Brand at a Glance

80%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service

Corning Ranking

Corning NPS

Corning's Net Promoter Score (NPS) is a 58 with 67% Promoters, 24% Passives, and 9% Detractors. Net Promoter Score tracks whether Corning's customers would recommend using the product based on a scale of -100 to 100.

Corning Overall NPS

58
NPS
67%Promoters
24%Passives
9%Detractors
Corning Overall NPS

Corning NPS Trend

-100
-50
0
50
100
Jun 2021
50
Jun 202150
Aug 2021
42
Aug 202142
Sep 2021
43
Sep 202143
Oct 2021
44
Oct 202144
Nov 2021
34
Nov 202134
Dec 2021
38
Dec 202138
Jan 2022
41
Jan 202241
Feb 2022
52
Feb 202252
Mar 2022
54
Mar 202254
Apr 2022
56
Apr 202256
May 2022
56
May 202256
Jun 2022
58
Jun 202258

How Other Brands Compare

Corning is ranked first for NPS among its competitors. Owens Corning and CommScope come in second and third, with Gentex Corporation coming in at #4. Among those competitors, it is the most valued company.

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Corning's Logo
Corning
Owens Corning's Logo
Owens Corning
Gentex Corporation's Logo
Gentex Corporation
CommScope's Logo
CommScope
Global Ranking#324#555#-#-
NPS58341431
Social Sentiment Calculated by analyzing social media and other online mentions---Neutral
Valuation Updated every 24 hours for public companies$33.84B$9.66B$8.64B$3.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Corning NPS by Gender

Corning's NPS was rated 67 by Male customers on Comparably.

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Male

67

Corning's NPS was rated 67 by Male customers on Comparably.

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67%
Promoters
33%
Passives
0%
Detractors

Female

N/A

Corning's NPS is not yet rated by Female customers.

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0%
Promoters
0%
Passives
0%
Detractors

Corning NPS by Age

Corning's NPS was rated 80 points by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
Promoters
80%
Passives
20%
Detractors
0%
41-4580%20%0%

Corning NPS by Usage

Corning's NPS was rated 100 points by customers who have used Corning's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.

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-100
-50
0
50
100
2 to 5 Years
100
2 to 5 Years100
Over 10 Years
100
Over 10 Years100

Corning NPS vs. Competitors

Compared to its competitors, Corning's NPS is rated right above Owens Corning.

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Corning NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Corning's NPS is rated right above Mercedes-Benz USA.

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Corning Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Corning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Corning Customer Loyalty

Corning Customer Loyalty Score by Gender

Corning's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male
100%
Yes
Female
N/A
Yes

Corning Customer Loyalty Score by Age

Corning's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
41-45
100%
41-45100%

Corning Customer Loyalty Score by Usage

Corning's Customer Loyalty score was rated 100% by customers who have used Corning's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.

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2 to 5 Years
100%
Over 10 Years
100%

Corning Customer Loyalty vs. Competitors

Compared to its competitors, Corning's Customer Loyalty score is rated right above Gentex Corporation.

COMPANYCustomer Loyalty Score
Corning80%
Gentex Corporation79%
Owens Corning73%
CommScope73%
OCC73%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Corning's Customer Loyalty score is rated right above Tesla, and is preceded by Toyota.

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Corning Product Quality

4.2/5

Corning has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Corning Product Information

Corning’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website
http://www.corning.com/
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Manufacturing

Quick Insights into Corning Product Quality

Corning's Product Quality score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.

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Ranked Corning Product Quality the Highest

2 to 5 Years
5
41-45
5
Male
4.6

Ranked Corning Product Quality the Lowest

Over 10 Years
4.6

Corning Product Quality Score by Gender

Corning's Product Quality score was rated 4.6 by Male customers on Comparably.

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Male

4.6/5

Female

N/A

Corning Product Quality Score by Age

Corning's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
5
41-455

Corning Product Quality Score by Usage

Corning's Product Quality score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
5
Over 10 Years
4.6

Corning Product Quality vs. Competitors

Compared to its competitors, Corning's Product Quality score is rated right above Owens Corning.

COMPANYProduct Quality Score
Corning4.2/5
Owens Corning3.8/5
CommScope3.7/5
OCC3.3/5
Gentex Corporation3.2/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Corning's Product Quality score is rated right above Toyota, and is preceded by Honda.

COMPANYProduct Quality Score
Mercedes-Benz USA4.3/5
Honda4.3/5
Corning4.2/5
Toyota4.2/5
Stanley Black & Decker4.2/5
Audi4.1/5
Tesla4.1/5
3M4/5
Ford Motor Company3.7/5

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Corning Pricing

Corning ROI & Value For Money

4.2/5

Corning has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Quick Insights into Corning ROI

Corning's ROI score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.

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Ranked Corning ROI the Highest

2 to 5 Years
5
41-45
4.1
Male
4.1

Ranked Corning ROI the Lowest

Over 10 Years
4

Corning ROI Score by Gender

Corning's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Corning ROI Score by Age

Corning's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
4.1
41-454.1

Corning ROI Score by Usage

Corning's ROI score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
5
Over 10 Years
4

Corning Pricing vs. Competitors

Compared to its competitors, Corning's ROI score is rated right above CommScope.

COMPANYPricing Score
Corning4.2/5
CommScope3.9/5
Gentex Corporation3.9/5
OCC3.8/5
Owens Corning3.6/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Corning's ROI score is rated right above Mercedes-Benz USA.

COMPANYPricing Score
Corning4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla4.1/5
Stanley Black & Decker4.1/5
Honda4/5
Audi3.9/5
3M3.9/5
Ford Motor Company3.6/5

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Corning Customer Satisfaction (CSAT)

Corning Customer Satisfaction (CSAT) Score

84 / 100

Corning has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied68%
Satisfied16%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied5%
Very Satisfied
68%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Corning Customer Satisfaction

Corning's Customer Satisfaction score was rated highest by customers ages 41-45.

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Ranked Corning Customer Satisfaction the Highest

41-45
75%
Male
67%

Corning Customer Satisfaction Score by Gender

Corning's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100
Male
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Corning Customer Satisfaction Score by Age

Corning's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
41-45 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
41-4575%

Corning Customer Satisfaction vs. Competitors

Compared to its competitors, Corning's Customer Satisfaction score is rated right above Owens Corning.

COMPANYCustomer Satisfaction (CSAT) Score
Corning84%
Owens Corning82%
CommScope67%
OCC67%
Gentex Corporation50%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Corning's Customer Satisfaction score is rated right above Audi, and is preceded by Honda.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Toyota87%
Honda86%
Corning84%
Audi81%
3M80%
Tesla78%
Stanley Black & Decker66%
Ford Motor Company61%

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Corning Customer Service

4.3/5

Corning has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Corning's Customer Service

Address

Corning, NY


Website

http://www.corning.com/

Quick Insights into Corning Customer Service

Corning's Customer Service score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.

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Ranked Corning Customer Service the Highest

2 to 5 Years
5
41-45
4.5
Male
4.5

Ranked Corning Customer Service the Lowest

Over 10 Years
3.3

Corning Customer Service Score by Gender

Corning's Customer Service score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Corning Customer Service Score by Age

Corning's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
41-45
4.5
41-454.5

Corning Customer Service Score by Usage

Corning's Customer Service score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
5
Over 10 Years
3.3

Corning Customer Service vs. Competitors

Compared to its competitors, Corning's Customer Service score is rated right above CommScope.

COMPANYCustomer Service Score
Corning4.3/5
CommScope4/5
Owens Corning3.9/5
OCC3.9/5
Gentex Corporation3.6/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Corning's Customer Service score is rated right above Mercedes-Benz USA.

COMPANYCustomer Service Score
Corning4.3/5
Mercedes-Benz USA4.3/5
Stanley Black & Decker4.2/5
Toyota4.1/5
Tesla4/5
Honda4/5
Audi4/5
3M3.9/5
Ford Motor Company3.7/5

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Corning as an Employer

3.7/5

Corning has a 3.7/5 stars for its overall company culture rated by their employees

  Corning CEO
top
35%
CEO of Corning

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Corning scored a 58 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Corning would recommend the brand to a friend. ENPS measures how likely Corning employees would recommend working at Corning to a friend.

Net Promoter Score

58
NPS Score
67%Promoters
24%Passive
9%Detractors

Employee Net Promoter Score

-6
eNPS Score
34%Promoters
26%Passive
40%Detractors

Global Ranking Snapshot

Corning is ranked #324 in the Global Top 100 Brands. It ranks just behind Boston Scientific and just ahead of Herman Miller.

RANKCOMPANYCEOINDUSTRY
322
Gallup  Gallup CEO
Jim Clifton
Business and Consumer Services
323
Boston Scientific  Boston Scientific CEO
Michael Mahoney
Health and Wellness
324
Corning  Corning CEO
Wendell Weeks
Energy and Manufacturing
325
Herman Miller  Herman Miller CEO
Andi Owen
Consumer Goods
326
Texas Instruments  Texas Instruments CEO
Rich Templeton
Energy and Manufacturing
327
Hasbro  Hasbro CEO
Brian Goldner
Consumer Goods
328
Twilio Inc.  Twilio Inc. CEO
Jeff Lawson
Tech

Energy and Manufacturing Ranking Snapshot

Corning is ranked #21 in the Energy and Manufacturing Industry. It ranks just behind Kimberly-Clark and just ahead of Texas Instruments.

RANKCOMPANYLocation
19
Avery Dennison
Glendale, CA
20
Kimberly-Clark
Irving, TX
21
Corning
Corning, NY
22
Texas Instruments
Dallas, TX
23
General Electric
Boston, MA
24
Duke Energy Corporation
Charlotte, NC
25
Snap-on Tools
Kenosha, WI