58
NPS
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Corning is ranked #21 in Energy and Manufacturing Brands
Corning is ranked #21 in Energy and Manufacturing Brands
About Corning's Brand
"Corning is a manufacturer of glass, ceramics, and related materials, primarily for industrial and scientific applications." Corning’s brand is ranked #324 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Corning. When compared to other organizations within the Energy and Manufacturing industry, Corning is ranked #21. Among its major competitors, Corning is ranked in 1st place for NPS while Owens Corning is 2nd, and CommScope is 3rd.Their current market cap is $33.84B
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Corning Ranking
- #21 in Energy and Manufacturing
- #1 / 4 of its competitors
Corning NPS
Corning's Net Promoter Score (NPS) is a 58 with 67% Promoters, 24% Passives, and 9% Detractors. Net Promoter Score tracks whether Corning's customers would recommend using the product based on a scale of -100 to 100.
Corning Overall NPS
| 67% | Promoters |
|---|---|
| 24% | Passives |
| 9% | Detractors |
Corning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 50 | Jun 2021 | 50 |
Aug 2021 42 | Aug 2021 | 42 |
Sep 2021 43 | Sep 2021 | 43 |
Oct 2021 44 | Oct 2021 | 44 |
Nov 2021 34 | Nov 2021 | 34 |
Dec 2021 38 | Dec 2021 | 38 |
Jan 2022 41 | Jan 2022 | 41 |
Feb 2022 52 | Feb 2022 | 52 |
Mar 2022 54 | Mar 2022 | 54 |
Apr 2022 56 | Apr 2022 | 56 |
May 2022 56 | May 2022 | 56 |
Jun 2022 58 | Jun 2022 | 58 |
How Other Brands Compare
Corning is ranked first for NPS among its competitors. Owens Corning and CommScope come in second and third, with Gentex Corporation coming in at #4. Among those competitors, it is the most valued company.
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 Corning |  Owens Corning |  Gentex Corporation |  CommScope | |
| Global Ranking | #324 | #555 | #- | #- |
| NPS | 58 | 34 | 14 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $33.84B | $9.66B | $8.64B | $3.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corning NPS by Gender
Corning's NPS was rated 67 by Male customers on Comparably.
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Male
67
Corning's NPS was rated 67 by Male customers on Comparably.
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67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Corning's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Corning NPS by Age
Corning's NPS was rated 80 points by customers ages 41-45 on Comparably.
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Corning NPS by Usage
Corning's NPS was rated 100 points by customers who have used Corning's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Corning NPS vs. Competitors
Compared to its competitors, Corning's NPS is rated right above Owens Corning.
| COMPANY | NPS Score | |
|---|---|---|
| Corning | 58 |
| Owens Corning | 34 |
| CommScope | 31 |
| Gentex Corporation | 14 |
 | OCC | -25 |
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Corning NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Corning's NPS is rated right above Mercedes-Benz USA.
| COMPANY | NPS Score | |
|---|---|---|
| Corning | 58 |
 | Mercedes-Benz USA | 53 |
 | Toyota | 48 |
 | Audi | 43 |
 | Honda | 41 |
 | Tesla | 39 |
 | Stanley Black & Decker | 34 |
 | 3M | 31 |
 | Ford Motor Company | 18 |
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Corning Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Corning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Corning Customer Loyalty Score by Gender
Corning's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Corning Customer Loyalty Score by Age
Corning's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Corning Customer Loyalty Score by Usage
Corning's Customer Loyalty score was rated 100% by customers who have used Corning's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Corning Customer Loyalty vs. Competitors
Compared to its competitors, Corning's Customer Loyalty score is rated right above Gentex Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Corning | 80% |
| Gentex Corporation | 79% |
| Owens Corning | 73% |
| CommScope | 73% |
| OCC | 73% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Corning's Customer Loyalty score is rated right above Tesla, and is preceded by Toyota.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 89% |
| Stanley Black & Decker | 87% |
| Mercedes-Benz USA | 85% |
| Audi | 84% |
| Toyota | 83% |
| Corning | 80% |
| Tesla | 80% |
| Ford Motor Company | 79% |
| 3M | 78% |
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Corning Product Quality
4.2/5
Corning has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Corning Product Information
Corning’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.corning.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Corning Product Quality
Corning's Product Quality score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.
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Ranked Corning Product Quality the Highest
Ranked Corning Product Quality the Lowest
Corning Product Quality Score by Gender
Corning's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Corning Product Quality Score by Age
Corning's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Corning Product Quality Score by Usage
Corning's Product Quality score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Corning Product Quality vs. Competitors
Compared to its competitors, Corning's Product Quality score is rated right above Owens Corning.
| COMPANY | Product Quality Score | |
|---|---|---|
| Corning | 4.2/5 |
| Owens Corning | 3.8/5 |
| CommScope | 3.7/5 |
| OCC | 3.3/5 |
| Gentex Corporation | 3.2/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Corning's Product Quality score is rated right above Toyota, and is preceded by Honda.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Corning | 4.2/5 |
| Toyota | 4.2/5 |
| Stanley Black & Decker | 4.2/5 |
| Audi | 4.1/5 |
| Tesla | 4.1/5 |
| 3M | 4/5 |
| Ford Motor Company | 3.7/5 |
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Corning Pricing
Corning ROI & Value For Money
4.2/5
Corning has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Corning ROI
Corning's ROI score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.
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Ranked Corning ROI the Highest
Ranked Corning ROI the Lowest
Corning ROI Score by Gender
Corning's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Corning ROI Score by Age
Corning's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Corning ROI Score by Usage
Corning's ROI score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Corning Pricing vs. Competitors
Compared to its competitors, Corning's ROI score is rated right above CommScope.
| COMPANY | Pricing Score | |
|---|---|---|
| Corning | 4.2/5 |
| CommScope | 3.9/5 |
| Gentex Corporation | 3.9/5 |
| OCC | 3.8/5 |
| Owens Corning | 3.6/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Corning's ROI score is rated right above Mercedes-Benz USA.
| COMPANY | Pricing Score | |
|---|---|---|
| Corning | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 4.1/5 |
| Stanley Black & Decker | 4.1/5 |
| Honda | 4/5 |
| Audi | 3.9/5 |
| 3M | 3.9/5 |
| Ford Motor Company | 3.6/5 |
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Corning Customer Satisfaction (CSAT)
Corning Customer Satisfaction (CSAT) Score
84 / 100
Corning has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
68%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Corning Customer Satisfaction
Corning's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Corning Customer Satisfaction the Highest
Corning Customer Satisfaction Score by Gender
Corning's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Corning Customer Satisfaction Score by Age
Corning's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
Corning Customer Satisfaction vs. Competitors
Compared to its competitors, Corning's Customer Satisfaction score is rated right above Owens Corning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Corning | 84% |
| Owens Corning | 82% |
| CommScope | 67% |
| OCC | 67% |
| Gentex Corporation | 50% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Corning's Customer Satisfaction score is rated right above Audi, and is preceded by Honda.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mercedes-Benz USA | 87% |
| Toyota | 87% |
| Honda | 86% |
| Corning | 84% |
| Audi | 81% |
| 3M | 80% |
| Tesla | 78% |
| Stanley Black & Decker | 66% |
| Ford Motor Company | 61% |
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Corning Customer Service
4.3/5
Corning has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Corning's Customer Service
Address
Corning, NY
Website
http://www.corning.com/
Quick Insights into Corning Customer Service
Corning's Customer Service score was rated highest by customers who have used Corning's products/services for 2 to 5 Years, and rated lowest by customers who have used Corning's products/services for Over 10 Years.
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Ranked Corning Customer Service the Highest
Ranked Corning Customer Service the Lowest
Corning Customer Service Score by Gender
Corning's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Corning Customer Service Score by Age
Corning's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Corning Customer Service Score by Usage
Corning's Customer Service score was rated the highest by customers who have used Corning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Corning Customer Service vs. Competitors
Compared to its competitors, Corning's Customer Service score is rated right above CommScope.
| COMPANY | Customer Service Score | |
|---|---|---|
| Corning | 4.3/5 |
| CommScope | 4/5 |
| Owens Corning | 3.9/5 |
| OCC | 3.9/5 |
| Gentex Corporation | 3.6/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Corning's Customer Service score is rated right above Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Corning | 4.3/5 |
| Mercedes-Benz USA | 4.3/5 |
| Stanley Black & Decker | 4.2/5 |
| Toyota | 4.1/5 |
| Tesla | 4/5 |
| Honda | 4/5 |
| Audi | 4/5 |
| 3M | 3.9/5 |
| Ford Motor Company | 3.7/5 |
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Corning as an Employer
3.7/5
Corning has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Corning scored a 58 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Corning would recommend the brand to a friend. ENPS measures how likely Corning employees would recommend working at Corning to a friend.
Net Promoter Score
58
NPS Score
| 67% | Promoters |
|---|---|
| 24% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 34% | Promoters |
|---|---|
| 26% | Passive |
| 40% | Detractors |
Global Ranking Snapshot
Corning is ranked #324 in the Global Top 100 Brands. It ranks just behind Boston Scientific and just ahead of Herman Miller.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
322 |  | Gallup |  | Jim Clifton | Business and Consumer Services |
323 |  | Boston Scientific |  | Michael Mahoney | Health and Wellness |
324 | | Corning | | Wendell Weeks | Energy and Manufacturing |
325 |  | Herman Miller |  | Andi Owen | Consumer Goods |
326 |  | Texas Instruments |  | Rich Templeton | Energy and Manufacturing |
327 |  | Hasbro |  | Brian Goldner | Consumer Goods |
328 |  | Twilio Inc. |  | Jeff Lawson | Tech |
Energy and Manufacturing Ranking Snapshot
Corning is ranked #21 in the Energy and Manufacturing Industry. It ranks just behind Kimberly-Clark and just ahead of Texas Instruments.
| RANK | COMPANY | Location | |
|---|---|---|---|
19 |  | Avery Dennison | Glendale, CA |
20 |  | Kimberly-Clark | Irving, TX |
21 | | Corning | Corning, NY |
22 | | Texas Instruments | Dallas, TX |
23 |  | General Electric | Boston, MA |
24 |  | Duke Energy Corporation | Charlotte, NC |
25 |  | Snap-on Tools | Kenosha, WI |
