Gentex Corporation NPS & Customer Reviews

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Gentex Corporation

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Gentex Corporation

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About Gentex Corporation's Brand

Gentex is a global, high technology electronics company that is managed by engineers and others who understand the freedom and discipline Among its major competitors, Gentex Corporation is ranked in 4th place for NPS while MSA - The Safety Company is 1st, and MSA is 2nd.Their current market cap is $8.64B

Brand at a Glance

83%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Gentex Corporation Ranking

^#4 / 4 of its competitors

Gentex Corporation NPS

Gentex Corporation's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Gentex Corporation's customers would recommend using the product based on a scale of -100 to 100.

Gentex Corporation Overall NPS

NPS

54%	Promoters
8%	Passives
38%	Detractors

Gentex Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 20	Sep 2022	20
Feb 2023 33	Feb 2023	33
Apr 2023 39	Apr 2023	39
Jul 2023 29	Jul 2023	29
Aug 2023 20	Aug 2023	20
Sep 2023 13	Sep 2023	13
Oct 2023 10	Oct 2023	10
Dec 2023 20	Dec 2023	20
Mar 2024 19	Mar 2024	19
May 2024 23	May 2024	23
Jan 2025 17	Jan 2025	17
Jan 2026 17	Jan 2026	17

How Other Brands Compare

Gentex Corporation is ranked #4 for NPS among its competitors. MSA - The Safety Company and MSA come in first and second, with 3M coming in at third. Among those competitors, it is the lowest valued company behind 3M.

	Gentex Corporation	3M	MSA - The Safety Company	MSA
Global Ranking	#-	#96	#-	#-
NPS	16	22	37	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$8.64B	$111.65B	$5.92B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Gentex Corporation NPS by Gender

Gentex Corporation's NPS was rated 0 by Male customers on Comparably.

Male

Gentex Corporation's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

N/A

Gentex Corporation's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Gentex Corporation NPS by Ethnicity

Gentex Corporation's NPS was rated 34 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 34	African American/Black	34

Gentex Corporation NPS by Age

Gentex Corporation's NPS was rated -34 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

Gentex Corporation NPS by Usage

Gentex Corporation's NPS was rated 34 points by customers who have used Gentex Corporation's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34

Gentex Corporation NPS vs. Competitors

Compared to its competitors, Gentex Corporation's NPS is rated right above Magneti Marelli, and is preceded by 3M.

COMPANY		NPS Score
	MSA - The Safety Company	37
	MSA	34
	3M	22
	Gentex Corporation	16
	Magneti Marelli	-33
	Avigilon	-52

Gentex Corporation Customer Reviews

Gentex Corporation Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Gentex Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Gentex Corporation Customer Loyalty Score by Gender

Gentex Corporation's Customer Loyalty score was rated 78 by Male customers on Comparably.

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Male

78%

Yes

Female

N/A

Yes

Gentex Corporation Customer Loyalty Score by Ethnicity

Gentex Corporation's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.

% who answered "Yes"

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out of 100

African American/Black

Gentex Corporation Customer Loyalty Score by Age

Gentex Corporation's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

Gentex Corporation Customer Loyalty Score by Usage

Gentex Corporation's Customer Loyalty score was rated 70% by customers who have used Gentex Corporation's products/services for Less than 1 Year.

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Less than 1 Year	70%

Gentex Corporation Customer Loyalty Score by Industry

Gentex Corporation's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100%

Gentex Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Gentex Corporation's Customer Loyalty score is rated right above 3M, and is preceded by MSA - The Safety Company.

COMPANY		Customer Loyalty Score
	Magneti Marelli	100%
	MSA - The Safety Company	87%
	Gentex Corporation	83%
	3M	80%
	Avigilon	59%
	MSA	10%

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Gentex Corporation Product Quality

3.7/5

Gentex Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Gentex Corporation Product Information

Gentex Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Gentex Corporation's product the highest.

Website: http://www.gentex.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Hardware and Devices

SaaS

Quick Insights into Gentex Corporation Product Quality

Gentex Corporation's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.

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Ranked Gentex Corporation Product Quality the Highest

Aerospace and Aviation	4.6
African American/Black	4.1
Male	3.6

Gentex Corporation Product Quality Score by Gender

Gentex Corporation's Product Quality score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Gentex Corporation Product Quality Score by Ethnicity

Gentex Corporation's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.1	African American/Black	4.1

Gentex Corporation Product Quality Score by Age

Gentex Corporation's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 2.6	31-35	2.6

Gentex Corporation Product Quality Score by Usage

Gentex Corporation's Product Quality score was rated 3.5 stars by customers who have used Gentex Corporation's products/services for Less than 1 Year.

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Less than 1 Year	3.5

Gentex Corporation Product Quality Score by Industry

Gentex Corporation's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.6

Gentex Corporation Product Quality vs. Competitors

Compared to its competitors, Gentex Corporation's Product Quality score is rated right above Magneti Marelli, and is preceded by MSA - The Safety Company.

COMPANY		Product Quality Score
	MSA	5/5
	3M	3.9/5
	MSA - The Safety Company	3.8/5
	Gentex Corporation	3.7/5
	Magneti Marelli	3.5/5
	Avigilon	2.8/5

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Gentex Corporation Pricing

Gentex Corporation ROI & Value For Money

3.8/5

Gentex Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Gentex Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into Gentex Corporation ROI

Gentex Corporation's ROI score was rated highest by customers from the Aerospace and Aviation industry.

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Ranked Gentex Corporation ROI the Highest

Aerospace and Aviation	4.3
African American/Black	4.1
Male	3.4

Gentex Corporation ROI Score by Gender

Gentex Corporation's ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Gentex Corporation ROI Score by Ethnicity

Gentex Corporation's ROI score was rated 4.1 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.1	African American/Black	4.1

Gentex Corporation ROI Score by Age

Gentex Corporation's ROI score was rated 2.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 2.6	31-35	2.6

Gentex Corporation ROI Score by Usage

Gentex Corporation's ROI score was rated 3.3 stars by customers who have used Gentex Corporation's products/services for Less than 1 Year.

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Less than 1 Year	3.3

Gentex Corporation ROI Score by Industry

Gentex Corporation's ROI score was rated 4.3 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.3

Gentex Corporation Pricing vs. Competitors

Compared to its competitors, Gentex Corporation's ROI score is rated right above MSA - The Safety Company, and is preceded by 3M.

COMPANY		Pricing Score
	MSA	4.2/5
	3M	3.8/5
	Gentex Corporation	3.8/5
	MSA - The Safety Company	3.5/5
	Magneti Marelli	3/5
	Avigilon	2.3/5

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Gentex Corporation Customer Satisfaction (CSAT)

Gentex Corporation Customer Satisfaction (CSAT) Score

76 / 100

Gentex Corporation has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	5%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Gentex Corporation Customer Satisfaction

Gentex Corporation's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.

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Ranked Gentex Corporation Customer Satisfaction the Highest

Aerospace and Aviation	100%
Male	75%
African American/Black	67%

Gentex Corporation Customer Satisfaction Score by Gender

Gentex Corporation's Customer Satisfaction score was rated 75 by Male customers on Comparably.

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75 / 100

Male

	Very Satisfied	25%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

Gentex Corporation Customer Satisfaction Score by Ethnicity

African American/Black
67%

CSAT according to African American/Black

Gentex Corporation's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

Gentex Corporation Customer Satisfaction Score by Age

Gentex Corporation's Customer Satisfaction score was rated 34 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

34%

Gentex Corporation Customer Satisfaction Score by Usage

Gentex Corporation's Customer Satisfaction score was rated 67 points by customers who have used Gentex Corporation's products/services for Less than 1 Year.

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Less than 1 Year	67

Gentex Corporation Customer Satisfaction Score by Industry

Gentex Corporation's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100

Gentex Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Gentex Corporation's Customer Satisfaction score is rated right above 3M, and is preceded by MSA - The Safety Company.

COMPANY		Customer Satisfaction (CSAT) Score
	MSA	100%
	MSA - The Safety Company	86%
	Gentex Corporation	76%
	3M	75%
	Avigilon	41%
	Magneti Marelli	0%

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Gentex Corporation Customer Service

3.7/5

Gentex Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Gentex Corporation's Customer Service

Address

Zeeland, MI 49464

Website

http://www.gentex.com

Phone Number

(616) 772-1800

Quick Insights into Gentex Corporation Customer Service

Gentex Corporation's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.

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Ranked Gentex Corporation Customer Service the Highest

Aerospace and Aviation	4.3
African American/Black	4.1
Male	3.4

Gentex Corporation Customer Service Score by Gender

Gentex Corporation's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Gentex Corporation Customer Service Score by Ethnicity

Gentex Corporation's Customer Service score was rated 4.1 stars by African American/Black customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 4.1	African American/Black	4.1

Gentex Corporation Customer Service Score by Age

Gentex Corporation's Customer Service score was rated 2.6 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 2.6	31-35	2.6

Gentex Corporation Customer Service Score by Usage

Gentex Corporation's Customer Service score was rated 3.3 stars by customers who have used Gentex Corporation's products/services for Less than 1 Year.

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Less than 1 Year	3.3

Gentex Corporation Customer Service Score by Industry

Gentex Corporation's Customer Service score was rated 4.3 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.3

Gentex Corporation Customer Service vs. Competitors

Compared to its competitors, Gentex Corporation's Customer Service score is rated right above MSA - The Safety Company, and is preceded by 3M.

COMPANY		Customer Service Score
	MSA	5/5
	3M	3.8/5
	Gentex Corporation	3.7/5
	MSA - The Safety Company	3.5/5
	Magneti Marelli	3.2/5
	Avigilon	2.6/5

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Gentex Corporation as an Employer

3.9/5

Gentex Corporation has a 3.9/5 stars for its overall company culture rated by their employees

top

35%

CEO of Gentex Corporation

Fred Bauer

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Gentex Corporation scored a 16 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Gentex Corporation would recommend the brand to a friend. ENPS measures how likely Gentex Corporation employees would recommend working at Gentex Corporation to a friend.

Net Promoter Score

NPS Score

54%	Promoters
8%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
7%	Passive
39%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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