Avigilon NPS & Customer Reviews

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Avigilon

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Avigilon

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About Avigilon's Brand

"Avigilion designs, manufactures and markets video surveillance software and equipment." Among its major competitors, Avigilon is ranked in 5th place for NPS while Hikvision Digital Technology is 1st, and Genetec is 2nd.

Brand at a Glance

59%

Customer Loyalty

2.8/5

Product Quality

2.3/5

Pricing

2.6/5

Customer Service

Avigilon Ranking

^#4 / 4 of its competitors

Avigilon NPS

Avigilon's Net Promoter Score (NPS) is a -52 with 16% Promoters, 16% Passives, and 68% Detractors. Net Promoter Score tracks whether Avigilon's customers would recommend using the product based on a scale of -100 to 100.

Avigilon Overall NPS

-52

NPS

16%	Promoters
16%	Passives
68%	Detractors

Avigilon NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 -41	Aug 2022	-41
Sep 2022 -38	Sep 2022	-38
Dec 2022 -46	Dec 2022	-46
Jan 2023 -45	Jan 2023	-45
Jun 2023 -48	Jun 2023	-48
Oct 2023 -51	Oct 2023	-51
Nov 2023 -50	Nov 2023	-50
Jan 2024 -52	Jan 2024	-52
May 2024 -55	May 2024	-55
Nov 2024 -56	Nov 2024	-56
Jan 2025 -59	Jan 2025	-59
Oct 2025 -52	Oct 2025	-52

How Other Brands Compare

Avigilon is ranked #4 for NPS among its competitors. Genetec and Gentex Corporation come in first and second, with Office Depot coming in at third.

	Avigilon	Genetec	Gentex Corporation	Office Depot
Global Ranking	#-	#703	#-	#-
NPS	-52	37	16	-40
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	-	$8.64B	$2.27B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Avigilon NPS by Gender

Avigilon's NPS was rated -75 by Male customers on Comparably.

Male

-75

Avigilon's NPS was rated -75 by Male customers on Comparably.

Promoters

25%

Passives

75%

Detractors

Female

N/A

Avigilon's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Avigilon NPS by Ethnicity

Avigilon's NPS was rated -100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100

Avigilon NPS by Age

Avigilon's NPS was rated -100 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

100%

Avigilon NPS by Usage

Avigilon's NPS was rated -100 points by customers who have used Avigilon's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years -100	5 to 10 Years	-100

Avigilon NPS vs. Competitors

Compared to its competitors, Avigilon's NPS is rated right below Office Depot.

COMPANY		NPS Score
	Hikvision Digital Technology	80
	Genetec	37
	Gentex Corporation	16
	Aver	N/A
	Track Group	N/A
	RFI Enterprises, Inc	N/A
	Lodge Service	N/A
	Office Depot	-40
	Avigilon	-52

Avigilon Customer Reviews

Avigilon Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of Avigilon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59%

41%

Avigilon Customer Loyalty Score by Gender

Avigilon's Customer Loyalty score was rated 55 by Male customers on Comparably.

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Male

55%

Yes

Female

N/A

Yes

Avigilon Customer Loyalty Score by Ethnicity

Avigilon's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Avigilon Customer Loyalty Score by Age

Avigilon's Customer Loyalty score was rated 33% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 33%	51-55	33%

Avigilon Customer Loyalty Score by Usage

Avigilon's Customer Loyalty score was rated 70% by customers who have used Avigilon's products/services for 5 to 10 Years.

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5 to 10 Years	70%

Avigilon Customer Loyalty Score by Industry

Avigilon's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

Avigilon Customer Loyalty vs. Competitors

Compared to its competitors, Avigilon's Customer Loyalty score is rated right above Aver, and is preceded by Office Depot.

COMPANY		Customer Loyalty Score
	Hikvision Digital Technology	86%
	Gentex Corporation	83%
	Genetec	81%
	Office Depot	67%
	Avigilon	59%
	Aver	N/A
	Track Group	N/A
	RFI Enterprises, Inc	N/A
	Lodge Service	N/A

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Avigilon Product Quality

2.8/5

Avigilon has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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Avigilon Product Information

Avigilon’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Avigilon's product the highest.

Website: http://avigilon.com/

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Quick Insights into Avigilon Product Quality

Avigilon's Product Quality score was rated highest by customers from the Tech industry.

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Ranked Avigilon Product Quality the Highest

Tech	2.1
Male	2
5 to 10 Years	1.8

Avigilon Product Quality Score by Gender

Avigilon's Product Quality score was rated 2 by Male customers on Comparably.

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Male

2/5

Female

N/A

Avigilon Product Quality Score by Ethnicity

Avigilon's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Avigilon Product Quality Score by Age

Avigilon's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 1.5	51-55	1.5

Avigilon Product Quality Score by Usage

Avigilon's Product Quality score was rated 1.8 stars by customers who have used Avigilon's products/services for 5 to 10 Years.

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5 to 10 Years	1.8

Avigilon Product Quality Score by Industry

Avigilon's Product Quality score was rated 2.1 stars by Tech industry customers.

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Tech	2.1

Avigilon Product Quality vs. Competitors

Compared to its competitors, Avigilon's Product Quality score is rated right above Office Depot, and is preceded by Gentex Corporation.

COMPANY		Product Quality Score
	Hikvision Digital Technology	4.3/5
	Genetec	4/5
	Gentex Corporation	3.7/5
	Avigilon	2.8/5
	Office Depot	2.3/5
	Aver	N/A
	Track Group	N/A
	RFI Enterprises, Inc	N/A
	Lodge Service	N/A

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Avigilon Pricing

Avigilon ROI & Value For Money

2.3/5

Avigilon has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Avigilon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Avigilon ROI

Avigilon's ROI score was rated highest by customers who have used Avigilon's products/services for 5 to 10 Years.

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Ranked Avigilon ROI the Highest

5 to 10 Years	1.5
51-55	1.5
Caucasian	1.5

Avigilon ROI Score by Gender

Avigilon's ROI score was rated 1.5 by Male customers on Comparably.

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Male

1.5/5

Female

N/A

Avigilon ROI Score by Ethnicity

Avigilon's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Avigilon ROI Score by Age

Avigilon's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 1.5	51-55	1.5

Avigilon ROI Score by Usage

Avigilon's ROI score was rated 1.5 stars by customers who have used Avigilon's products/services for 5 to 10 Years.

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5 to 10 Years	1.5

Avigilon ROI Score by Industry

Avigilon's ROI score was rated 1.5 stars by Tech industry customers.

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Tech	1.5

Avigilon Pricing vs. Competitors

Compared to its competitors, Avigilon's ROI score is rated right above Office Depot, and is preceded by Gentex Corporation.

COMPANY		Pricing Score
	Hikvision Digital Technology	4.3/5
	Genetec	4/5
	Gentex Corporation	3.8/5
	Avigilon	2.3/5
	Office Depot	2.3/5
	Aver	N/A
	Track Group	N/A
	RFI Enterprises, Inc	N/A
	Lodge Service	N/A

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Avigilon Customer Satisfaction (CSAT)

Avigilon Customer Satisfaction (CSAT) Score

42 / 100

Avigilon has an overall Customer Satisfaction score of 42 rated by its users and customers.

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Very Satisfied	24%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	24%
Very Dissatisfied	34%

Very Satisfied

24%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

24%

Very Dissatisfied

34%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Avigilon Customer Satisfaction

Avigilon's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Avigilon Customer Satisfaction the Highest

Tech	25%
Male	14%
5 to 10 Years	0%

Avigilon Customer Satisfaction Score by Gender

Avigilon's Customer Satisfaction score was rated 14 by Male customers on Comparably.

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14 / 100

Male

	Very Satisfied	0%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	29%
	Very Dissatisfied	57%

Avigilon Customer Satisfaction Score by Ethnicity

Caucasian
0%

CSAT according to Caucasian

Avigilon's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

Avigilon Customer Satisfaction Score by Age

Avigilon's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

Avigilon Customer Satisfaction Score by Usage

Avigilon's Customer Satisfaction score was rated 0 points by customers who have used Avigilon's products/services for 5 to 10 Years.

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5 to 10 Years	0

Avigilon Customer Satisfaction Score by Industry

Avigilon's Customer Satisfaction score was rated 25 points by Tech industry customers.

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	"title": "Avigilon Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Avigilon's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 25
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Tech	25

Avigilon Customer Satisfaction vs. Competitors

Compared to its competitors, Avigilon's Customer Satisfaction score is rated right above Office Depot, and is preceded by Gentex Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Hikvision Digital Technology	92%
	Genetec	81%
	Gentex Corporation	76%
	Avigilon	41%
	Office Depot	32%
	Aver	0%
	Track Group	0%
	RFI Enterprises, Inc	0%
	Lodge Service	0%

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Avigilon Customer Service

2.6/5

Avigilon has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Avigilon's Customer Service

Address

Vancouver, WA United States of America

Website

http://avigilon.com/

Quick Insights into Avigilon Customer Service

Avigilon's Customer Service score was rated highest by Male customers.

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Ranked Avigilon Customer Service the Highest

Male	1.8
Tech	1.6
5 to 10 Years	1.5

Avigilon Customer Service Score by Gender

Avigilon's Customer Service score was rated 1.8 by Male customers on Comparably.

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Male

1.8/5

Female

N/A

Avigilon Customer Service Score by Ethnicity

Avigilon's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avigilon.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Avigilon Customer Service Score by Age

Avigilon's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 1.5	51-55	1.5

Avigilon Customer Service Score by Usage

Avigilon's Customer Service score was rated 1.5 stars by customers who have used Avigilon's products/services for 5 to 10 Years.

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5 to 10 Years	1.5

Avigilon Customer Service Score by Industry

Avigilon's Customer Service score was rated 1.6 stars by Tech industry customers.

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Tech	1.6

Avigilon Customer Service vs. Competitors

Compared to its competitors, Avigilon's Customer Service score is rated right above Office Depot, and is preceded by Gentex Corporation.

COMPANY		Customer Service Score
	Hikvision Digital Technology	4.4/5
	Genetec	4/5
	Gentex Corporation	3.7/5
	Avigilon	2.6/5
	Office Depot	2/5
	Aver	N/A
	Track Group	N/A
	RFI Enterprises, Inc	N/A
	Lodge Service	N/A

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Avigilon as an Employer

2.4/5

Avigilon has a 2.4/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Avigilon

Alexander Fernandes

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Avigilon scored a -52 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Avigilon would recommend the brand to a friend. ENPS measures how likely Avigilon employees would recommend working at Avigilon to a friend.

Net Promoter Score

-52

NPS Score

16%	Promoters
16%	Passive
68%	Detractors

Employee Net Promoter Score

-24

eNPS Score

38%	Promoters
0%	Passive
62%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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