37
NPS
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Genetec is ranked #239 in Tech Brands
Genetec is ranked #239 in Tech Brands
About Genetec's Brand
Genetec is a Canadian provider of IP video surveillance, access control and license plate recognition solutions in a single platform. Genetec’s brand is ranked #703 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Genetec. When compared to other organizations within the Tech industry, Genetec is ranked #239. Among its major competitors, Genetec is ranked in 2nd place for NPS while Hikvision Digital Technology is 1st, and Verint is 3rd.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Genetec Ranking
- #703 in Global Best Brands
- #239 in Tech
- #2 / 4 of its competitors
Genetec NPS
Genetec's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Genetec's customers would recommend using the product based on a scale of -100 to 100.
Genetec Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Genetec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 34 | Nov 2023 | 34 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 31 | Jan 2024 | 31 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 37 | May 2024 | 37 |
Jul 2024 36 | Jul 2024 | 36 |
Sep 2024 36 | Sep 2024 | 36 |
Nov 2024 35 | Nov 2024 | 35 |
Jan 2025 37 | Jan 2025 | 37 |
How Other Brands Compare
Genetec is ranked second for NPS among its competitors. Hikvision Digital Technology and Verint come in first and third, with Vanderbilt Industries coming in at #4.
 Genetec |  Verint |  Hikvision Digital Technology |  Vanderbilt Industries | |
| Global Ranking | #703 | #- | #- | #- |
| NPS | 37 | 31 | 80 | 0 |
| Valuation Updated every 24 hours for public companies | - | $2.99B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genetec NPS by Gender
Genetec's NPS was rated 38 by Male customers on Comparably.
Male
38
Genetec's NPS was rated 38 by Male customers on Comparably.
66%
Promoters
6%
Passives
28%
Detractors
Female
N/A
Genetec's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Genetec NPS by Ethnicity
Genetec's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Other 75 | Other | 75 |
Genetec NPS by Age
Genetec's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Genetec NPS by Usage
Genetec's NPS was rated the highest by customers who have used Genetec's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Genetec NPS vs. Competitors
Compared to its competitors, Genetec's NPS is rated right above Verint, and is preceded by Hikvision Digital Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Hikvision Digital Technology | 80 |
| Genetec | 37 |
| Verint | 31 |
| Vanderbilt Industries | 0 |
 | PELCO, INC. | N/A |
 | Avigilon | -52 |
Genetec Customer Reviews
Out of the 4 Genetec customer reviews 4 were positive and 0 were constructive. Genetec customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Genetec Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Genetec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Genetec Customer Loyalty Score by Gender
Genetec's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Genetec Customer Loyalty Score by Ethnicity
Genetec's Customer Loyalty score was rated 78% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
78
out of 100
Other
Genetec Customer Loyalty Score by Age
Genetec's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
46-50 55% | 46-50 | 55% |
51-55 70% | 51-55 | 70% |
Genetec Customer Loyalty Score by Usage
Genetec's Customer Loyalty score was rated the highest by customers who have used Genetec's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Genetec Customer Loyalty Score by Industry
Genetec's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
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Genetec Customer Loyalty vs. Competitors
Compared to its competitors, Genetec's Customer Loyalty score is rated right above Verint, and is preceded by Hikvision Digital Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vanderbilt Industries | 100% |
| Hikvision Digital Technology | 86% |
| Genetec | 81% |
| Verint | 66% |
| Avigilon | 59% |
| PELCO, INC. | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Genetec's Customer Loyalty score is rated right below Peloton.
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Genetec Product Quality
4/5
Genetec has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Genetec Product Information
Genetec’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Genetec's product the highest. Reviewers from the Government and Public Policy industry rated Genetec the lowest at 3.8.
- Website
- http://www.genetec.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Genetec Product Quality
Genetec's Product Quality score was rated highest by customers who have used Genetec's products/services for 5 to 10 Years, and rated lowest by customers who have used Genetec's products/services for Less than 1 Year.
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Ranked Genetec Product Quality the Highest
Ranked Genetec Product Quality the Lowest
Genetec Product Quality Score by Gender
Genetec's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Genetec Product Quality Score by Ethnicity
Genetec's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.5 | Other | 4.5 |
Genetec Product Quality Score by Age
Genetec's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
41-45 3 | 41-45 | 3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.6 | 51-55 | 4.6 |
Genetec Product Quality Score by Usage
Genetec's Product Quality score was rated the highest by customers who have used Genetec's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Genetec Product Quality Score by Industry
Genetec's Product Quality score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
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Genetec Product Quality vs. Competitors
Compared to its competitors, Genetec's Product Quality score is rated right above Avigilon, and is preceded by Verint.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hikvision Digital Technology | 4.3/5 |
| Verint | 4.1/5 |
| Genetec | 4/5 |
| Avigilon | 2.8/5 |
| Vanderbilt Industries | 2.2/5 |
| PELCO, INC. | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Genetec's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.
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Genetec Pricing
Genetec ROI & Value For Money
4/5
Genetec has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Genetec Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Genetec.
Quick Insights into Genetec ROI
Genetec's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Genetec's products/services for Less than 1 Year.
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Ranked Genetec ROI the Highest
Ranked Genetec ROI the Lowest
Genetec ROI Score by Gender
Genetec's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Genetec ROI Score by Ethnicity
Genetec's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.4 | Other | 4.4 |
Genetec ROI Score by Age
Genetec's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4 | 51-55 | 4 |
Genetec ROI Score by Usage
Genetec's ROI score was rated the highest by customers who have used Genetec's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Genetec ROI Score by Industry
Genetec's ROI score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
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Genetec Pricing vs. Competitors
Compared to its competitors, Genetec's ROI score is rated right above Verint, and is preceded by Hikvision Digital Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Hikvision Digital Technology | 4.3/5 |
| Genetec | 4/5 |
| Verint | 3.7/5 |
| Vanderbilt Industries | 2.5/5 |
| Avigilon | 2.3/5 |
| PELCO, INC. | N/A |
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ROI for Other Tech Brands
In the Tech industry, Genetec's ROI score is rated right above Google, and is preceded by Zoom Video Communications.
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Genetec Customer Satisfaction (CSAT)
Genetec Customer Satisfaction (CSAT) Score
81 / 100
Genetec has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
43%
Satisfied
38%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genetec Customer Satisfaction
Genetec's Customer Satisfaction score was rated highest by customers who have used Genetec's products/services for 5 to 10 Years, and rated lowest by customers who have used Genetec's products/services for Less than 1 Year.
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Ranked Genetec Customer Satisfaction the Highest
Ranked Genetec Customer Satisfaction the Lowest
Genetec Customer Satisfaction Score by Gender
Genetec's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
Genetec Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Genetec's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Other
Genetec's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Genetec Customer Satisfaction Score by Age
Genetec's Customer Satisfaction score was rated 50 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% |
Genetec Customer Satisfaction Score by Usage
Genetec's Customer Satisfaction score was rated the highest by customers who have used Genetec's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Genetec Customer Satisfaction Score by Industry
Genetec's Customer Satisfaction score was rated 89 points by Tech industry customers.
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}Genetec Customer Satisfaction vs. Competitors
Compared to its competitors, Genetec's Customer Satisfaction score is rated right above Verint, and is preceded by Hikvision Digital Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vanderbilt Industries | 100% |
| Hikvision Digital Technology | 92% |
| Genetec | 81% |
| Verint | 72% |
| Avigilon | 41% |
| PELCO, INC. | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Genetec's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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Genetec Customer Service
4/5
Genetec has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Genetec's Customer Service
Address
2280 Alfred-Nobel Blvd. Suite 400, Montreal, MO United States of America
Website
http://www.genetec.com/
Phone Number
5143321692
Quick Insights into Genetec Customer Service
Genetec's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Genetec's products/services for Less than 1 Year.
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Ranked Genetec Customer Service the Highest
Ranked Genetec Customer Service the Lowest
Genetec Customer Service Score by Gender
Genetec's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Genetec Customer Service Score by Ethnicity
Genetec's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.5 | Other | 4.5 |
Genetec Customer Service Score by Age
Genetec's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
41-45 4.4 | 41-45 | 4.4 |
46-50 2.9 | 46-50 | 2.9 |
51-55 4.1 | 51-55 | 4.1 |
Genetec Customer Service Score by Usage
Genetec's Customer Service score was rated the highest by customers who have used Genetec's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Genetec Customer Service Score by Industry
Genetec's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Genetec Customer Service vs. Competitors
Compared to its competitors, Genetec's Customer Service score is rated right above Verint, and is preceded by Hikvision Digital Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hikvision Digital Technology | 4.4/5 |
| Genetec | 4/5 |
| Verint | 3.6/5 |
| Vanderbilt Industries | 2.7/5 |
| Avigilon | 2.6/5 |
| PELCO, INC. | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Genetec's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
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Genetec as an Employer
4.6/5
Genetec has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Genetec scored a 37 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Genetec would recommend the brand to a friend. ENPS measures how likely Genetec employees would recommend working at Genetec to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Global Ranking Snapshot
Genetec is ranked #703 in the Global Top 100 Brands. It ranks just behind Xcel Energy and just ahead of Infineon Technologies.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
701 |  | Citadel |  | Kenneth Griffin | Banking and Financial Services |
702 |  | Xcel Energy |  | Benjamin G.S. Fowke III | Energy and Manufacturing |
703 | | Genetec | | Pierre Racz | Tech |
704 |  | Infineon Technologies |  | Jochen Hanebeck | Energy and Manufacturing |
705 |  | Driveline Retail Merchandising |  | Randy Wilson | Business and Consumer Services |
706 |  | SoundCloud |  | Kerry Trainor | Tech |
707 |  | Huawei |  | Ren Zhengfei | Tech |
Tech Ranking Snapshot
Genetec is ranked #239 in the Tech Industry. It ranks just behind Xcel Energy and just ahead of SoundCloud.
| RANK | COMPANY | Location | |
|---|---|---|---|
237 |  | Datadog | New York City, NY |
238 | | Xcel Energy | Minneapolis, MN |
239 | | Genetec | Montreal, MO |
240 | | SoundCloud | Berlin, MD |
241 | | Huawei | |
242 |  | Xiaomi Technology | |
243 |  | Ripple | San Francisco, CA |
