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Huawei is

Ranked

#241

Tech Brands

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Huawei

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Huawei

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Huawei is ranked #241 in Tech Brands

About Huawei's Brand

Huawei is a manufacturer and supplier of networking and telecommunications equipments. Huawei’s brand is ranked #707 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Huawei. When compared to other organizations within the Tech industry, Huawei is ranked #241. Among its major competitors, Huawei is ranked in 3rd place for NPS while Extreme Networks is 1st, and Juniper Networks is 2nd. Overall, Huawei has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

82%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

Huawei CMO

Andrew Garrihy

Huawei Ranking

^#707 in Global Best Brands
^#241 in Tech
^#2 / 4 of its competitors

Huawei NPS

Huawei's Net Promoter Score (NPS) is a 44 with 60% Promoters, 24% Passives, and 16% Detractors. Net Promoter Score tracks whether Huawei's customers would recommend using the product based on a scale of -100 to 100.

Huawei Overall NPS

NPS

60%	Promoters
24%	Passives
16%	Detractors

Huawei NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 41	Jul 2021	41
Aug 2021 43	Aug 2021	43
Sep 2021 44	Sep 2021	44
Oct 2021 45	Oct 2021	45
Nov 2021 47	Nov 2021	47
Dec 2021 47	Dec 2021	47
Jan 2022 46	Jan 2022	46
Feb 2022 46	Feb 2022	46
Mar 2022 45	Mar 2022	45
Apr 2022 45	Apr 2022	45
May 2022 44	May 2022	44
Jun 2022 44	Jun 2022	44

How Other Brands Compare

Huawei is ranked second for NPS among its competitors. Juniper Networks and Ericsson come in first and third, with AT&T coming in at #4.

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	Huawei	Ericsson	Juniper Networks	AT&T
Global Ranking	#707	#272	#816	#-
NPS	44	39	51	-8
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Negative
Valuation Updated every 24 hours for public companies	-	$40.52B	$8.38B	$217.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Huawei NPS by Gender

Female customers rated Huawei's NPS 5 points higher than Male customers.

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Male

Huawei's NPS was rated 37 by Male customers on Comparably.

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52%

Promoters

33%

Passives

15%

Detractors

Female

Huawei's NPS was rated 42 by Female customers on Comparably.

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56%

Promoters

30%

Passives

14%

Detractors

Huawei NPS by Ethnicity

Huawei's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian -11	Caucasian	-11
Hispanic or Latino 33	Hispanic or Latino	33
African American/Black 27	African American/Black	27
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Other 46	Other	46

Huawei NPS by Age

Huawei's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary

Age

Promoters

Passives

Detractors

18-25

49%

40%

11%

26-30

55%

24%

21%

31-35

70%

18%

12%

36-40

46%

23%

31%

41-45

67%

33%

46-50

75%

25%

51-55

67%

33%

56-60

67%

33%

Huawei NPS by Usage

Huawei's NPS was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 38	Less than 1 Year	38
1 to 2 Years 41	1 to 2 Years	41
2 to 5 Years 40	2 to 5 Years	40
5 to 10 Years 59	5 to 10 Years	59
Over 10 Years 28	Over 10 Years	28

Huawei NPS vs. Competitors

Compared to its competitors, Huawei's NPS is rated right above Ericsson, and is preceded by Juniper Networks.

COMPANY		NPS Score
	Extreme Networks	100
	Juniper Networks	51
	Huawei	44
	Ericsson	39
	AT&T	-8
	NETGEAR	-26
	HTC Corp	-34

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Huawei NPS vs Companies in Tech

In the Tech industry, Huawei's NPS is rated right below ROBLOX.

COMPANY		NPS Score
	Peloton	64
	Nintendo	59
	Spotify	55
	Apple	54
	Zoom Video Communications	53
	Netflix	51
	Google	49
	ROBLOX	46
	Huawei	44

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Huawei Customer Reviews

Out of the 33 Huawei customer reviews 27 were positive and 6 were constructive. Huawei customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Huawei Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Huawei users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Huawei Customer Loyalty Score by Gender

Female customers rated Huawei's Customer Loyalty score 7% higher than Male customers.

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Male

79%

Yes

Female

86%

Yes

Huawei Customer Loyalty Score by Ethnicity

Huawei's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Huawei Customer Loyalty Score by Age

Huawei's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 78%	26-30	78%
31-35 79%	31-35	79%
36-40 86%	36-40	86%
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 70%	51-55	70%
56-60 100%	56-60	100%

Huawei Customer Loyalty Score by Usage

Huawei's Customer Loyalty score was rated the highest by customers who have used Huawei's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	69%
1 to 2 Years	78%
2 to 5 Years	84%
5 to 10 Years	96%
Over 10 Years	100%

Huawei Customer Loyalty Score by Industry

Huawei's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	79%
Accounting	77%
Aerospace and Aviation	100%
Banking and Financial Services	90%
Business and Consumer Services	94%
Business Supplies and Equipment	100%
Education	76%
Hospitality	100%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	80%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	100%
Public Relations and Communications	40%
Telecommunications	91%

Huawei Customer Loyalty vs. Competitors

Compared to its competitors, Huawei's Customer Loyalty score is rated right above AT&T, and is preceded by Juniper Networks.

COMPANY		Customer Loyalty Score
	Extreme Networks	85%
	Juniper Networks	84%
	Huawei	82%
	AT&T	78%
	Ericsson	74%
	NETGEAR	69%
	HTC Corp	68%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Huawei's Customer Loyalty score is rated right below Spotify.

COMPANY		Customer Loyalty Score
	Peloton	90%
	ROBLOX	90%
	Nintendo	90%
	Netflix	88%
	Google	88%
	Zoom Video Communications	88%
	Apple	87%
	Spotify	87%
	Huawei	82%

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Huawei Product Quality

4.2/5

Huawei has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Huawei Product Information

Huawei serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Huawei supports iOS and Web devices and offers products for medium and large sized businesses.

Huawei’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Huawei's product the highest. Reviewers from the Tech industry rated Huawei the lowest at 4.3.

Website: http://www.huawei.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Mobile App

Manufacturing

Languages Supported

English

Product Type

Communication Software

Contact Center Software

Unified Communications Software

Remote Support Software

VoIP Software

Telephony Software

Quick Insights into Huawei Product Quality

Huawei's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

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Ranked Huawei Product Quality the Highest

41-45	5
Hospitality	4.6
5 to 10 Years	4.5

Ranked Huawei Product Quality the Lowest

Mechanical, Civil or Industrial Engineering	3.8
46-50	3.6
Caucasian	2.7

Huawei Product Quality Score by Gender

Female customers rated Huawei's Product Quality score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

Huawei Product Quality Score by Ethnicity

Huawei's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.2	Other	4.2

Huawei Product Quality Score by Age

Huawei's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.3	26-30	4.3
31-35 4.3	31-35	4.3
36-40 4.6	36-40	4.6
41-45 5	41-45	5
46-50 3.6	46-50	3.6
51-55 4.1	51-55	4.1
56-60 4.6	56-60	4.6

Huawei Product Quality Score by Usage

Huawei's Product Quality score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.2
2 to 5 Years	4.4
5 to 10 Years	4.5
Over 10 Years	3.9

Huawei Product Quality Score by Industry

Huawei's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	4.3
Accounting	4.4
Aerospace and Aviation	4.1
Banking and Financial Services	4.5
Business and Consumer Services	4.4
Business Supplies and Equipment	4.3
Education	4.5
Hospitality	4.6
Manufacturing and Machinery	4.5
Marketing, Advertising and Research	4.2
Mechanical, Civil or Industrial Engineering	3.8
Media and Entertainment	4.6
Public Relations and Communications	4.3
Telecommunications	4.3

Huawei Product Quality vs. Competitors

Compared to its competitors, Huawei's Product Quality score is rated right above Ericsson, and is preceded by Extreme Networks.

COMPANY		Product Quality Score
	Juniper Networks	4.3/5
	Extreme Networks	4.2/5
	Huawei	4.2/5
	Ericsson	4.1/5
	HTC Corp	3.6/5
	AT&T	3.1/5
	NETGEAR	3/5

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Product Quality for Other Tech Brands

In the Tech industry, Huawei's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANY		Product Quality Score
	Peloton	4.5/5
	Zoom Video Communications	4.4/5
	Nintendo	4.4/5
	Apple	4.4/5
	Netflix	4.3/5
	Spotify	4.3/5
	Huawei	4.2/5
	Google	4.2/5
	ROBLOX	4.1/5

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Huawei Pricing

Huawei ROI & Value For Money

4/5

Huawei has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Huawei Pricing Plans

Huawei has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Huawei.

Who Uses Huawei?

Medium Businesses

Large Enterprises

Quick Insights into Huawei ROI

Huawei's ROI score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

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Ranked Huawei ROI the Highest

41-45	4.6
Hospitality	4.5
5 to 10 Years	4.4

Ranked Huawei ROI the Lowest

46-50	3.4
Over 10 Years	3.4
Caucasian	3.3

Huawei ROI Score by Gender

Female customers rated Huawei's ROI score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Huawei ROI Score by Ethnicity

Huawei's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.9	Other	3.9

Huawei ROI Score by Age

Huawei's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4.1	26-30	4.1
31-35 4.3	31-35	4.3
36-40 3.9	36-40	3.9
41-45 4.6	41-45	4.6
46-50 3.4	46-50	3.4
51-55 4.3	51-55	4.3
56-60 4.5	56-60	4.5

Huawei ROI Score by Usage

Huawei's ROI score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	4.4
Over 10 Years	3.4

Huawei ROI Score by Industry

Huawei's ROI score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.9
Accounting	4.3
Aerospace and Aviation	3.6
Banking and Financial Services	4
Business and Consumer Services	4.1
Business Supplies and Equipment	3.8
Education	4.1
Hospitality	4.5
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	4.3
Media and Entertainment	3.8
Public Relations and Communications	4.1
Telecommunications	3.8

Huawei Pricing vs. Competitors

Compared to its competitors, Huawei's ROI score is rated right above HTC Corp, and is preceded by Ericsson.

COMPANY		Pricing Score
	Juniper Networks	4.4/5
	Extreme Networks	4.1/5
	Ericsson	4.1/5
	Huawei	4/5
	HTC Corp	3.6/5
	AT&T	2.9/5
	NETGEAR	2.7/5

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ROI for Other Tech Brands

In the Tech industry, Huawei's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Pricing Score
	Peloton	4.3/5
	Zoom Video Communications	4.2/5
	Spotify	4.1/5
	Apple	4.1/5
	Google	4.1/5
	Nintendo	4.1/5
	Huawei	4/5
	Netflix	4/5
	ROBLOX	3.9/5

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Huawei Customer Satisfaction (CSAT)

Huawei Customer Satisfaction (CSAT) Score

85 / 100

Huawei has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	44%
Satisfied	41%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	5%

Very Satisfied

44%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Huawei Customer Satisfaction

Huawei's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Huawei's products/services for Over 10 Years.

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Ranked Huawei Customer Satisfaction the Highest

41-45	100%
5 to 10 Years	100%
Education	100%

Ranked Huawei Customer Satisfaction the Lowest

Caucasian	76%
Marketing, Advertising and Research	67%
Over 10 Years	67%

Huawei Customer Satisfaction Score by Gender

Female customers rated Huawei's Customer Satisfaction score 5 points higher than Male customers.

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86 / 100

Male

	Very Satisfied	40%
	Satisfied	46%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	1%
	Very Dissatisfied	0%

91 / 100

Female

	Very Satisfied	36%
	Satisfied	55%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	3%
	Very Dissatisfied	3%

Huawei Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Huawei's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.

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76 / 100

Very Satisfied	13%
Satisfied	63%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	13%

Very Satisfied

13%

Satisfied

63%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

13%

CSAT according to African American/Black

Huawei's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.

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90 / 100

Very Satisfied	50%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Huawei's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

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82 / 100

Very Satisfied	26%
Satisfied	56%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

26%

Satisfied

56%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	56%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Huawei Customer Satisfaction Score by Age

Huawei's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

87%

26-30

92%

31-35

91%

36-40

80%

41-45

100%

51-55

100%

Huawei Customer Satisfaction Score by Usage

Huawei's Customer Satisfaction score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	87
1 to 2 Years	88
2 to 5 Years	86
5 to 10 Years	100
Over 10 Years	67

Huawei Customer Satisfaction Score by Industry

Huawei's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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			"stars": 0,
			"csatScore": 67,
			"text": "Huawei's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
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			"groupId": 564,
			"score": 100,
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}

Tech	83
Accounting	91
Business and Consumer Services	75
Education	100
Marketing, Advertising and Research	67
Telecommunications	100

Huawei Customer Satisfaction vs. Competitors

Compared to its competitors, Huawei's Customer Satisfaction score is rated right above Ericsson, and is preceded by Juniper Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Extreme Networks	100%
	Juniper Networks	90%
	Huawei	85%
	Ericsson	77%
	AT&T	53%
	NETGEAR	30%
	HTC Corp	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Huawei's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	93%
	Netflix	87%
	Apple	87%
	Spotify	87%
	Huawei	85%
	Google	84%
	Zoom Video Communications	79%
	Peloton	77%
	ROBLOX	76%

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Huawei Customer Service

4/5

Huawei has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Huawei's Customer Service

Website

http://www.huawei.com/

Quick Insights into Huawei Customer Service

Huawei's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

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Ranked Huawei Customer Service the Highest

41-45	4.6
Hospitality	4.5
5 to 10 Years	4.3

Ranked Huawei Customer Service the Lowest

46-50	3.5
Mechanical, Civil or Industrial Engineering	3.3
Caucasian	2.8

Huawei Customer Service Score by Gender

Huawei's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Huawei Customer Service Score by Ethnicity

Huawei's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.1	Other	4.1

Huawei Customer Service Score by Age

Huawei's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 4.2	36-40	4.2
41-45 4.6	41-45	4.6
46-50 3.5	46-50	3.5
51-55 3.8	51-55	3.8
56-60 4.1	56-60	4.1

Huawei Customer Service Score by Usage

Huawei's Customer Service score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	4.3
Over 10 Years	3.7

Huawei Customer Service Score by Industry

Huawei's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	3.8
Accounting	4.2
Aerospace and Aviation	3.6
Banking and Financial Services	4.1
Business and Consumer Services	4.1
Business Supplies and Equipment	4
Education	4.2
Hospitality	4.5
Manufacturing and Machinery	4.4
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	3.3
Media and Entertainment	3.5
Public Relations and Communications	4.3
Telecommunications	4.1

Huawei Customer Service vs. Competitors

Compared to its competitors, Huawei's Customer Service score is rated right above AT&T, and is preceded by Ericsson.

COMPANY		Customer Service Score
	HTC Corp	5/5
	Juniper Networks	4.3/5
	Extreme Networks	4.1/5
	Ericsson	4.1/5
	Huawei	4/5
	AT&T	2.9/5
	NETGEAR	2.6/5

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Customer Service for Other Tech Brands

In the Tech industry, Huawei's Customer Service score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Customer Service Score
	Peloton	4.3/5
	Apple	4.2/5
	Zoom Video Communications	4.1/5
	Google	4.1/5
	Spotify	4.1/5
	Nintendo	4.1/5
	Huawei	4/5
	Netflix	4/5
	ROBLOX	3.7/5

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Huawei as an Employer

3.4/5

Huawei has a 3.4/5 stars for its overall company culture rated by their employees

top

20%

CEO of Huawei

Ren Zhengfei

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Huawei scored a 44 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Huawei would recommend the brand to a friend. ENPS measures how likely Huawei employees would recommend working at Huawei to a friend.

Net Promoter Score

NPS Score

60%	Promoters
24%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

37%	Promoters
27%	Passive
36%	Detractors

Global Ranking Snapshot

Huawei is ranked #707 in the Global Top 100 Brands. It ranks just behind SoundCloud and just ahead of Cleveland Clinic.

RANK			INDUSTRY
705	Driveline Retail Merchandising	Randy Wilson	Business and Consumer Services
706	SoundCloud	Kerry Trainor	Tech
707	Huawei	Ren Zhengfei	Tech
708	Cleveland Clinic	Tomislav Mihaljevic	Health and Wellness
709	NPR	Jarl Mohn	Media and Entertainment
710	Urban Decay Cosmetics	Tim Warner	Fashion and Beauty
711	BTS	Henrik Ekelund	Media and Entertainment