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Huawei is

Ranked

#241

Tech Brands

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Huawei

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Huawei

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Huawei is ranked #241 in Tech Brands

About Huawei's Brand

Huawei is a manufacturer and supplier of networking and telecommunications equipments. Huawei’s brand is ranked #707 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Huawei. When compared to other organizations within the Tech industry, Huawei is ranked #241. Among its major competitors, Huawei is ranked in 2nd place for NPS while Extreme Networks is 1st, and Ericsson is 3rd. Overall, Huawei has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

81%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

Huawei CMO

Andrew Garrihy

Huawei Ranking

^#707 in Global Best Brands
^#241 in Tech
^#1 / 4 of its competitors

Huawei NPS

Huawei's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Huawei's customers would recommend using the product based on a scale of -100 to 100.

Huawei Overall NPS

NPS

58%	Promoters
21%	Passives
21%	Detractors

Huawei NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 38	Dec 2024	38
Jan 2025 38	Jan 2025	38
Feb 2025 38	Feb 2025	38
Apr 2025 38	Apr 2025	38
May 2025 38	May 2025	38
Jun 2025 38	Jun 2025	38
Jul 2025 38	Jul 2025	38
Aug 2025 38	Aug 2025	38
Sep 2025 38	Sep 2025	38
Nov 2025 38	Nov 2025	38
Dec 2025 38	Dec 2025	38
Jan 2026 38	Jan 2026	38

How Other Brands Compare

Huawei is ranked first for NPS among its competitors. Ericsson and Juniper Networks come in second and third, with AT&T coming in at #4.

	Huawei	Ericsson	Juniper Networks	AT&T
Global Ranking	#707	#272	#816	#-
NPS	37	34	34	-18
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$40.52B	$8.38B	$217.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Huawei NPS by Gender

Male customers rated Huawei's NPS 3 points higher than Female customers.

Male

Huawei's NPS was rated 39 by Male customers on Comparably.

56%

Promoters

27%

Passives

17%

Detractors

Female

Huawei's NPS was rated 36 by Female customers on Comparably.

53%

Promoters

30%

Passives

17%

Detractors

Huawei NPS by Ethnicity

Huawei's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 15	Caucasian	15
Hispanic or Latino 40	Hispanic or Latino	40
African American/Black 33	African American/Black	33
Asian or Pacific Islander 43	Asian or Pacific Islander	43
Native American -34	Native American	-34
Other 43	Other	43

Huawei NPS by Age

Huawei's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

51%

34%

15%

26-30

58%

25%

17%

31-35

58%

19%

23%

36-40

47%

24%

29%

41-45

61%

31%

46-50

64%

27%

51-55

75%

25%

56-60

75%

25%

Huawei NPS by Usage

Huawei's NPS was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 18	Less than 1 Year	18
1 to 2 Years 37	1 to 2 Years	37
2 to 5 Years 41	2 to 5 Years	41
5 to 10 Years 59	5 to 10 Years	59
Over 10 Years 50	Over 10 Years	50

Huawei NPS vs. Competitors

Compared to its competitors, Huawei's NPS is rated right above Ericsson, and is preceded by Extreme Networks.

COMPANY		NPS Score
	Extreme Networks	72
	Huawei	37
	Ericsson	34
	Juniper Networks	34
	AT&T	-18
	HTC Corp	-20
	NETGEAR	-24

Huawei NPS vs Companies in Tech

In the Tech industry, Huawei's NPS is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Huawei	37
	Peloton	31

Huawei Customer Reviews

Out of the 51 Huawei customer reviews 44 were positive and 7 were constructive. Huawei customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Huawei Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Huawei users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Huawei Customer Loyalty Score by Gender

Female customers rated Huawei's Customer Loyalty score 4% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Huawei.

Male

79%

Yes

Female

83%

Yes

Huawei Customer Loyalty Score by Ethnicity

Huawei's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Huawei Customer Loyalty Score by Age

Huawei's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Huawei.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 76%	26-30	76%
31-35 77%	31-35	77%
36-40 83%	36-40	83%
41-45 78%	41-45	78%
46-50 84%	46-50	84%
51-55 78%	51-55	78%
56-60 100%	56-60	100%

Huawei Customer Loyalty Score by Usage

Huawei's Customer Loyalty score was rated the highest by customers who have used Huawei's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63%
1 to 2 Years	79%
2 to 5 Years	83%
5 to 10 Years	91%
Over 10 Years	92%

Huawei Customer Loyalty Score by Industry

Huawei's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	80%
Accounting	76%
Aerospace and Aviation	92%
Architecture and Planning	40%
Arts and Entertainment	78%
Automotive and Transportation	70%
Banking and Financial Services	82%
Business and Consumer Services	96%
Business Supplies and Equipment	100%
Education	81%
Hospitality	100%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	75%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	100%
Energy and Manufacturing	70%
Public Relations and Communications	40%
Telecommunications	93%

Huawei Customer Loyalty vs. Competitors

Compared to its competitors, Huawei's Customer Loyalty score is rated right above HTC Corp, and is preceded by Juniper Networks.

COMPANY		Customer Loyalty Score
	Extreme Networks	87%
	Juniper Networks	86%
	Huawei	81%
	HTC Corp	81%
	Ericsson	79%
	AT&T	77%
	NETGEAR	65%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Huawei's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Huawei	81%

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Huawei Product Quality

4.2/5

Huawei has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Huawei Product Information

Huawei serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Huawei supports iOS and Web devices and offers products for medium and large sized businesses.

Huawei’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Huawei's product the highest. Reviewers from the Tech industry rated Huawei the lowest at 4.3.

Website: http://www.huawei.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Mobile App

Manufacturing

Languages Supported

English

Product Type

Communication Software

Contact Center Software

Unified Communications Software

Remote Support Software

VoIP Software

Telephony Software

Quick Insights into Huawei Product Quality

Huawei's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

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Ranked Huawei Product Quality the Highest

41-45	4.6
Arts and Entertainment	4.6
5 to 10 Years	4.5

Ranked Huawei Product Quality the Lowest

46-50	3.8
Architecture and Planning	3.4
Caucasian	3.2

Huawei Product Quality Score by Gender

Huawei's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Huawei Product Quality Score by Ethnicity

Huawei's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.8	Native American	3.8
Other 4.3	Other	4.3

Huawei Product Quality Score by Age

Huawei's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.3	26-30	4.3
31-35 4.2	31-35	4.2
36-40 4.5	36-40	4.5
41-45 4.6	41-45	4.6
46-50 3.8	46-50	3.8
51-55 4.4	51-55	4.4
56-60 4.5	56-60	4.5

Huawei Product Quality Score by Usage

Huawei's Product Quality score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.1
2 to 5 Years	4.4
5 to 10 Years	4.5
Over 10 Years	4.1

Huawei Product Quality Score by Industry

Huawei's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.3
Accounting	4.2
Aerospace and Aviation	4
Architecture and Planning	3.4
Arts and Entertainment	4.6
Automotive and Transportation	4.1
Banking and Financial Services	4.3
Business and Consumer Services	4.5
Business Supplies and Equipment	4.3
Education	4.5
Hospitality	4.6
Manufacturing and Machinery	4.5
Marketing, Advertising and Research	4.2
Mechanical, Civil or Industrial Engineering	3.8
Media and Entertainment	4.6
Energy and Manufacturing	4.6
Public Relations and Communications	4.3
Telecommunications	4.2

Huawei Product Quality vs. Competitors

Compared to its competitors, Huawei's Product Quality score is rated right above Juniper Networks, and is preceded by Extreme Networks.

COMPANY		Product Quality Score
	Extreme Networks	4.3/5
	Huawei	4.2/5
	Juniper Networks	4.2/5
	Ericsson	4.1/5
	HTC Corp	3.5/5
	AT&T	2.9/5
	NETGEAR	2.6/5

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Product Quality for Other Tech Brands

In the Tech industry, Huawei's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Huawei	4.2/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5

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Huawei Pricing

Huawei ROI & Value For Money

4/5

Huawei has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Huawei Pricing Plans

Huawei has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Huawei.

Who Uses Huawei?

Medium Businesses

Large Enterprises

Quick Insights into Huawei ROI

Huawei's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Huawei ROI the Highest

56-60	4.6
Hospitality	4.5
5 to 10 Years	4.3

Ranked Huawei ROI the Lowest

Native American	3.6
46-50	3.5
Architecture and Planning	3.2

Huawei ROI Score by Gender

Huawei's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Huawei ROI Score by Ethnicity

Huawei's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.6	Native American	3.6
Other 4.1	Other	4.1

Huawei ROI Score by Age

Huawei's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 4.3	41-45	4.3
46-50 3.5	46-50	3.5
51-55 4.5	51-55	4.5
56-60 4.6	56-60	4.6

Huawei ROI Score by Usage

Huawei's ROI score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	4.3
Over 10 Years	3.9

Huawei ROI Score by Industry

Huawei's ROI score was rated the highest by Hospitality industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4
Accounting	4.1
Aerospace and Aviation	3.7
Architecture and Planning	3.2
Arts and Entertainment	4
Automotive and Transportation	4.1
Banking and Financial Services	3.9
Business and Consumer Services	4.2
Business Supplies and Equipment	3.8
Education	4.1
Hospitality	4.5
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	4.3
Media and Entertainment	3.8
Energy and Manufacturing	4.1
Public Relations and Communications	4.1
Telecommunications	3.9

Huawei Pricing vs. Competitors

Compared to its competitors, Huawei's ROI score is rated right above Ericsson, and is preceded by Juniper Networks.

COMPANY		Pricing Score
	Extreme Networks	4.2/5
	Juniper Networks	4.2/5
	Huawei	4/5
	Ericsson	4/5
	HTC Corp	3.6/5
	AT&T	2.7/5
	NETGEAR	2.5/5

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ROI for Other Tech Brands

In the Tech industry, Huawei's ROI score is rated right above Google, and is preceded by Zoom Video Communications.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Huawei	4/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5

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Huawei Customer Satisfaction (CSAT)

Huawei Customer Satisfaction (CSAT) Score

85 / 100

Huawei has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	49%
Satisfied	36%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	5%

Very Satisfied

49%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Huawei Customer Satisfaction

Huawei's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Marketing, Advertising and Research industry.

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Ranked Huawei Customer Satisfaction the Highest

51-55	100%
Arts and Entertainment	100%
Hispanic or Latino	100%

Ranked Huawei Customer Satisfaction the Lowest

46-50	72%
Caucasian	70%
Marketing, Advertising and Research	60%

Huawei Customer Satisfaction Score by Gender

Female customers rated Huawei's Customer Satisfaction score 4 points higher than Male customers.

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86 / 100

Male

	Very Satisfied	46%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	2%
	Very Dissatisfied	1%

90 / 100

Female

	Very Satisfied	45%
	Satisfied	45%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	1%
	Very Dissatisfied	4%

Huawei Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Huawei's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	35%
Satisfied	35%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	6%
Very Dissatisfied	12%

Very Satisfied

35%

Satisfied

35%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

12%

CSAT according to Hispanic or Latino

Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Huawei's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100

Very Satisfied	47%
Satisfied	41%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	3%
Very Dissatisfied	3%

Very Satisfied

47%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Huawei's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100

Very Satisfied	42%
Satisfied	43%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	1%
Very Dissatisfied	0%

Very Satisfied

42%

Satisfied

43%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Huawei's Customer Satisfaction (CSAT) score was rated 95% according to Other users and customers.

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95 / 100

Very Satisfied	54%
Satisfied	41%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	2%

Very Satisfied

54%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Huawei Customer Satisfaction Score by Age

Huawei's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

88%

26-30

90%

31-35

84%

36-40

85%

41-45

92%

46-50

72%

51-55

100%

Huawei Customer Satisfaction Score by Usage

Huawei's Customer Satisfaction score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	73
1 to 2 Years	89
2 to 5 Years	91
5 to 10 Years	97
Over 10 Years	83

Huawei Customer Satisfaction Score by Industry

Huawei's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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			"scoreLabel": 86
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Huawei's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Huawei's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Huawei's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Huawei's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "Huawei's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 89
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Huawei's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Huawei's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Huawei's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Huawei's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	86
Accounting	86
Aerospace and Aviation	72
Architecture and Planning	67
Arts and Entertainment	100
Banking and Financial Services	67
Business and Consumer Services	89
Education	100
Marketing, Advertising and Research	60
Energy and Manufacturing	100
Telecommunications	100

Huawei Customer Satisfaction vs. Competitors

Compared to its competitors, Huawei's Customer Satisfaction score is rated right above Juniper Networks, and is preceded by Extreme Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Extreme Networks	100%
	Huawei	85%
	Juniper Networks	78%
	Ericsson	75%
	AT&T	44%
	NETGEAR	39%
	HTC Corp	33%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Huawei's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Huawei	85%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%

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Huawei Customer Service

4/5

Huawei has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Huawei's Customer Service

Website

http://www.huawei.com/

Quick Insights into Huawei Customer Service

Huawei's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked Huawei Customer Service the Highest

41-45	4.5
Energy and Manufacturing	4.5
5 to 10 Years	4.3

Ranked Huawei Customer Service the Lowest

Less than 1 Year	3.8
Caucasian	3.4
Mechanical, Civil or Industrial Engineering	3.3

Huawei Customer Service Score by Gender

Male customers rated Huawei's Customer Service score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Huawei Customer Service Score by Ethnicity

Huawei's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.6	Native American	3.6
Other 4.1	Other	4.1

Huawei Customer Service Score by Age

Huawei's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 4	36-40	4
41-45 4.5	41-45	4.5
46-50 4	46-50	4
51-55 4.1	51-55	4.1
56-60 4.4	56-60	4.4

Huawei Customer Service Score by Usage

Huawei's Customer Service score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	4.3
Over 10 Years	4.2

Huawei Customer Service Score by Industry

Huawei's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	3.9
Accounting	4.2
Aerospace and Aviation	3.9
Architecture and Planning	3.5
Arts and Entertainment	4
Automotive and Transportation	4.1
Banking and Financial Services	4
Business and Consumer Services	4.2
Business Supplies and Equipment	4
Education	4.2
Hospitality	4.5
Manufacturing and Machinery	4.4
Marketing, Advertising and Research	3.6
Mechanical, Civil or Industrial Engineering	3.3
Media and Entertainment	3.5
Energy and Manufacturing	4.5
Public Relations and Communications	4.3
Telecommunications	4.1

Huawei Customer Service vs. Competitors

Compared to its competitors, Huawei's Customer Service score is rated right above HTC Corp, and is preceded by Ericsson.

COMPANY		Customer Service Score
	Extreme Networks	4.2/5
	Juniper Networks	4.2/5
	Ericsson	4.1/5
	Huawei	4/5
	HTC Corp	3.7/5
	AT&T	2.6/5
	NETGEAR	2.3/5

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Customer Service for Other Tech Brands

In the Tech industry, Huawei's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANY		Customer Service Score
	Apple	4.2/5
	Huawei	4/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5

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Huawei as an Employer

3.6/5

Huawei has a 3.6/5 stars for its overall company culture rated by their employees

top

20%

CEO of Huawei

Ren Zhengfei

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Huawei scored a 37 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Huawei would recommend the brand to a friend. ENPS measures how likely Huawei employees would recommend working at Huawei to a friend.

Net Promoter Score

NPS Score

58%	Promoters
21%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
22%	Passive
38%	Detractors

Global Ranking Snapshot

Huawei is ranked #707 in the Global Top 100 Brands. It ranks just behind SoundCloud and just ahead of Cleveland Clinic.

RANK			INDUSTRY
705	Driveline Retail Merchandising	Randy Wilson	Business and Consumer Services
706	SoundCloud	Kerry Trainor	Tech
707	Huawei	Ren Zhengfei	Tech
708	Cleveland Clinic	Tomislav Mihaljevic	Health and Wellness
709	NPR	Jarl Mohn	Media and Entertainment
710	Urban Decay Cosmetics	Tim Warner	Fashion and Beauty
711	BTS	Henrik Ekelund	Media and Entertainment