Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Huawei is
Ranked
#241
in
Tech Brands
Brand Page
Huawei
Marketing or Exec? Claim Your Free Account

Huawei is ranked #241 in Tech Brands

About Huawei's Brand

Huawei is a manufacturer and supplier of networking and telecommunications equipments. Huawei’s brand is ranked #707 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Huawei. When compared to other organizations within the Tech industry, Huawei is ranked #241. Among its major competitors, Huawei is ranked in 3rd place for NPS while Extreme Networks is 1st, and Juniper Networks is 2nd. Overall, Huawei has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

82%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service

Huawei CMO

Huawei Ranking

Huawei NPS

Huawei's Net Promoter Score (NPS) is a 44 with 60% Promoters, 24% Passives, and 16% Detractors. Net Promoter Score tracks whether Huawei's customers would recommend using the product based on a scale of -100 to 100.

Huawei Overall NPS

44
NPS
60%Promoters
24%Passives
16%Detractors
Huawei Overall NPS

Huawei NPS Trend

-100
-50
0
50
100
Jul 2021
41
Jul 202141
Aug 2021
43
Aug 202143
Sep 2021
44
Sep 202144
Oct 2021
45
Oct 202145
Nov 2021
47
Nov 202147
Dec 2021
47
Dec 202147
Jan 2022
46
Jan 202246
Feb 2022
46
Feb 202246
Mar 2022
45
Mar 202245
Apr 2022
45
Apr 202245
May 2022
44
May 202244
Jun 2022
44
Jun 202244

How Other Brands Compare

Huawei is ranked second for NPS among its competitors. Juniper Networks and Ericsson come in first and third, with AT&T coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of Huawei vs Competitors.

Huawei's Logo
Huawei
Ericsson's Logo
Ericsson
Juniper Networks' Logo
Juniper Networks
AT&T's Logo
AT&T
Global Ranking#707#272#816#-
NPS443951-8
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Negative
Valuation Updated every 24 hours for public companies-$40.52B$8.38B$217.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Huawei NPS by Gender

Female customers rated Huawei's NPS 5 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Huawei.

Male

37

Huawei's NPS was rated 37 by Male customers on Comparably.

Sign Up to learn about Huawei's NPS Score rated by Male customers on Comparably.
52%
Promoters
33%
Passives
15%
Detractors

Female

42

Huawei's NPS was rated 42 by Female customers on Comparably.

Sign Up to learn about Huawei's NPS Score rated by Female customers on Comparably.
56%
Promoters
30%
Passives
14%
Detractors

Huawei NPS by Ethnicity

Huawei's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Huawei.
-100
-50
0
50
100
Caucasian
-11
Caucasian-11
Hispanic or Latino
33
Hispanic or Latino33
African American/Black
27
African American/Black27
Asian or Pacific Islander
42
Asian or Pacific Islander42
Other
46
Other46

Huawei NPS by Age

Huawei's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Huawei.
0
20
40
60
80
100
Promoters
49%
Passives
40%
Detractors
11%
18-2549%40%11%
Promoters
55%
Passives
24%
Detractors
21%
26-3055%24%21%
Promoters
70%
Passives
18%
Detractors
12%
31-3570%18%12%
Promoters
46%
Passives
23%
Detractors
31%
36-4046%23%31%
Promoters
67%
Passives
33%
Detractors
0%
41-4567%33%0%
Promoters
75%
Passives
0%
Detractors
25%
46-5075%0%25%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%
Promoters
67%
Passives
33%
Detractors
0%
56-6067%33%0%

Huawei NPS by Usage

Huawei's NPS was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Huawei.
-100
-50
0
50
100
Less than 1 Year
38
Less than 1 Year38
1 to 2 Years
41
1 to 2 Years41
2 to 5 Years
40
2 to 5 Years40
5 to 10 Years
59
5 to 10 Years59
Over 10 Years
28
Over 10 Years28

Huawei NPS vs. Competitors

Compared to its competitors, Huawei's NPS is rated right above Ericsson, and is preceded by Juniper Networks.

Unlock Huawei NPS vs. Competitors Data

Huawei's Logo
VS
Extreme Networks' Logo
Juniper Networks' Logo
Ericsson's Logo
AT&T's Logo
NETGEAR's Logo
HTC Corp's Logo

Sign Up for Brand Profile PRO to get the full Huawei NPS vs. Competitors data and gain insights into your customers today.

Huawei NPS vs Companies in Tech

In the Tech industry, Huawei's NPS is rated right below ROBLOX.

Unlock Huawei NPS vs. Companies in Tech Data

Huawei's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full Huawei NPS vs. Companies in Tech data and gain insights into your customers today.

Huawei Customer Reviews

Out of the 33 Huawei customer reviews 27 were positive and 6 were constructive. Huawei customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Huawei have a strong R&D team and high caliber employees which gives it an edge over its competitors. Being based in China, Huawei is able to manufacture and offer products at a lower price (typically 30% lower than those of established suppliers). Huawei is the world's second largest smartphone man
Review from Male / Other / 18-25
What can this brand most improve?
I am very ok with your product
Review from Male / Other / 26-30Posted 13 days ago
What do you value most about this brand?
cheaper ,convennient, 5G technology, global
Review from Female / Asian or Pacific Islander / 31-35
What do you value most about this brand?
Cost effective product for me
Review from Male / Asian or Pacific Islander / 18-25
What do you value most about this brand?
you have within hands the small details that bring the big difference
Review from Male / African American/Black / 41-45

Huawei Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Huawei users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82
82%
18
18%
Huawei Customer Loyalty

Huawei Customer Loyalty Score by Gender

Female customers rated Huawei's Customer Loyalty score 7% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Huawei.
Male
79%
Yes
Female
86%
Yes

Huawei Customer Loyalty Score by Ethnicity

Huawei's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huawei.
60
out of 100
Caucasian
100
out of 100
Hispanic or Latino
82
out of 100
African American/Black
81
out of 100
Asian or Pacific Islander
80
out of 100
Other

Huawei Customer Loyalty Score by Age

Huawei's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Huawei.
0
20%
40%
60%
80%
100%
18-25
81%
18-2581%
26-30
78%
26-3078%
31-35
79%
31-3579%
36-40
86%
36-4086%
41-45
100%
41-45100%
46-50
100%
46-50100%
51-55
70%
51-5570%
56-60
100%
56-60100%

Huawei Customer Loyalty Score by Usage

Huawei's Customer Loyalty score was rated the highest by customers who have used Huawei's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
69%
1 to 2 Years
78%
2 to 5 Years
84%
5 to 10 Years
96%
Over 10 Years
100%

Huawei Customer Loyalty Score by Industry

Huawei's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
79%
Accounting
77%
Aerospace and Aviation
100%
Banking and Financial Services
90%
Business and Consumer Services
94%
Business Supplies and Equipment
100%
Education
76%
Hospitality
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
80%
Mechanical, Civil or Industrial Engineering
100%
Media and Entertainment
100%
Public Relations and Communications
40%
Telecommunications
91%

Huawei Customer Loyalty vs. Competitors

Compared to its competitors, Huawei's Customer Loyalty score is rated right above AT&T, and is preceded by Juniper Networks.

COMPANYCustomer Loyalty Score
Extreme Networks85%
Juniper Networks84%
Huawei82%
AT&T78%
Ericsson74%
NETGEAR69%
HTC Corp68%

Unlock Huawei Customer Loyalty vs. Competitors Data

Huawei's Logo
VS
Extreme Networks' Logo
Juniper Networks' Logo
AT&T's Logo
Ericsson's Logo
NETGEAR's Logo
HTC Corp's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Tech Brands

In the Tech industry, Huawei's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Huawei82%

Unlock Huawei Customer Loyalty vs. Companies in Tech Data

Huawei's Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.

Huawei Product Quality

4.2/5

Huawei has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Huawei's overall Product Quality score rated by its users and customers.

Huawei Product Information

Huawei serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Huawei supports iOS and Web devices and offers products for medium and large sized businesses.

Huawei’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Huawei's product the highest. Reviewers from the Tech industry rated Huawei the lowest at 4.3.

Website
http://www.huawei.com/
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Mobile App
Manufacturing

Languages Supported

English

Product Type

Communication Software
Contact Center Software
Unified Communications Software
Remote Support Software
VoIP Software
Telephony Software

Quick Insights into Huawei Product Quality

Huawei's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Huawei's Product Quality.

Ranked Huawei Product Quality the Highest

41-45
5
Hospitality
4.6
5 to 10 Years
4.5

Ranked Huawei Product Quality the Lowest

Mechanical, Civil or Industrial Engineering
3.8
46-50
3.6
Caucasian
2.7

Huawei Product Quality Score by Gender

Female customers rated Huawei's Product Quality score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Huawei.

Male

4.2/5

Female

4.3/5

Huawei Product Quality Score by Ethnicity

Huawei's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huawei.
0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4.2
Other4.2

Huawei Product Quality Score by Age

Huawei's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Huawei.
0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.3
26-304.3
31-35
4.3
31-354.3
36-40
4.6
36-404.6
41-45
5
41-455
46-50
3.6
46-503.6
51-55
4.1
51-554.1
56-60
4.6
56-604.6

Huawei Product Quality Score by Usage

Huawei's Product Quality score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4.3
1 to 2 Years
4.2
2 to 5 Years
4.4
5 to 10 Years
4.5
Over 10 Years
3.9

Huawei Product Quality Score by Industry

Huawei's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.3
Accounting
4.4
Aerospace and Aviation
4.1
Banking and Financial Services
4.5
Business and Consumer Services
4.4
Business Supplies and Equipment
4.3
Education
4.5
Hospitality
4.6
Manufacturing and Machinery
4.5
Marketing, Advertising and Research
4.2
Mechanical, Civil or Industrial Engineering
3.8
Media and Entertainment
4.6
Public Relations and Communications
4.3
Telecommunications
4.3

Huawei Product Quality vs. Competitors

Compared to its competitors, Huawei's Product Quality score is rated right above Ericsson, and is preceded by Extreme Networks.

COMPANYProduct Quality Score
Juniper Networks4.3/5
Extreme Networks4.2/5
Huawei4.2/5
Ericsson4.1/5
HTC Corp3.6/5
AT&T3.1/5
NETGEAR3/5

Unlock Huawei Product Quality vs. Competitors Data

Huawei's Logo
VS
Juniper Networks' Logo
Extreme Networks' Logo
Ericsson's Logo
HTC Corp's Logo
AT&T's Logo
NETGEAR's Logo

Sign Up for Brand Profile PRO to get the full Huawei Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Tech Brands

In the Tech industry, Huawei's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Huawei4.2/5
Google4.2/5
ROBLOX4.1/5

Unlock Huawei Product Quality vs. Companies in Tech Data

Huawei's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full Huawei Product Quality vs. Companies in Tech data and gain insights into your customers today.

Huawei Pricing

Huawei ROI & Value For Money

4/5

Huawei has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Huawei's overall ROI score rated by its users and customers.

Huawei Pricing Plans

Huawei has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Huawei.

Who Uses Huawei?

Medium Businesses
Large Enterprises

Quick Insights into Huawei ROI

Huawei's ROI score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Huawei's ROI score.

Ranked Huawei ROI the Highest

41-45
4.6
Hospitality
4.5
5 to 10 Years
4.4

Ranked Huawei ROI the Lowest

46-50
3.4
Over 10 Years
3.4
Caucasian
3.3

Huawei ROI Score by Gender

Female customers rated Huawei's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Huawei.

Male

3.9/5

Female

4/5

Huawei ROI Score by Ethnicity

Huawei's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huawei.
0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.9
Other3.9

Huawei ROI Score by Age

Huawei's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Huawei.
0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.1
26-304.1
31-35
4.3
31-354.3
36-40
3.9
36-403.9
41-45
4.6
41-454.6
46-50
3.4
46-503.4
51-55
4.3
51-554.3
56-60
4.5
56-604.5

Huawei ROI Score by Usage

Huawei's ROI score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4.4
Over 10 Years
3.4

Huawei ROI Score by Industry

Huawei's ROI score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.9
Accounting
4.3
Aerospace and Aviation
3.6
Banking and Financial Services
4
Business and Consumer Services
4.1
Business Supplies and Equipment
3.8
Education
4.1
Hospitality
4.5
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
3.9
Mechanical, Civil or Industrial Engineering
4.3
Media and Entertainment
3.8
Public Relations and Communications
4.1
Telecommunications
3.8

Huawei Pricing vs. Competitors

Compared to its competitors, Huawei's ROI score is rated right above HTC Corp, and is preceded by Ericsson.

COMPANYPricing Score
Juniper Networks4.4/5
Extreme Networks4.1/5
Ericsson4.1/5
Huawei4/5
HTC Corp3.6/5
AT&T2.9/5
NETGEAR2.7/5

Unlock Huawei ROI vs. Competitors Data

Huawei's Logo
VS
Juniper Networks' Logo
Extreme Networks' Logo
Ericsson's Logo
HTC Corp's Logo
AT&T's Logo
NETGEAR's Logo

Sign Up for Brand Profile PRO to get the full Huawei ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Tech Brands

In the Tech industry, Huawei's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Huawei4/5
Netflix4/5
ROBLOX3.9/5

Unlock Huawei ROI vs. Companies in Tech Data

Huawei's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full Huawei ROI vs. Companies in Tech data and gain insights into your customers today.

Huawei Customer Satisfaction (CSAT)

Huawei Customer Satisfaction (CSAT) Score

85 / 100

Huawei has an overall Customer Satisfaction score of 85 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied44%
Satisfied41%
Neither Satisfied nor Dissatisfied8%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
44%
Satisfied
41%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Huawei Customer Satisfaction

Huawei's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Huawei's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Huawei's Customer Satisfaction.

Ranked Huawei Customer Satisfaction the Highest

41-45
100%
5 to 10 Years
100%
Education
100%

Ranked Huawei Customer Satisfaction the Lowest

Caucasian
76%
Marketing, Advertising and Research
67%
Over 10 Years
67%

Huawei Customer Satisfaction Score by Gender

Female customers rated Huawei's Customer Satisfaction score 5 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Huawei.
86 / 100
Male
Very Satisfied
40%
Satisfied
46%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
0%
91 / 100
Female
Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
3%

Huawei Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Huawei's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huawei.
76 / 100
Very Satisfied13%
Satisfied63%
Neither Satisfied nor Dissatisfied0%
Dissatisfied11%
Very Dissatisfied13%
Very Satisfied
13%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
13%

CSAT according to African American/Black

Huawei's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huawei.
90 / 100
Very Satisfied50%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied10%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Huawei's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huawei.
82 / 100
Very Satisfied26%
Satisfied56%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
26%
Satisfied
56%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huawei.
100 / 100
Very Satisfied56%
Satisfied44%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Huawei Customer Satisfaction Score by Age

Huawei's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Huawei.
0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
32%
Satisfied
55%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
2%
18-2587%
26-30 CSAT Score
92%
Very Satisfied
25%
Satisfied
67%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
26-3092%
31-35 CSAT Score
91%
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
31-3591%
36-40 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
36-4080%
41-45 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
51-55 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%

Huawei Customer Satisfaction Score by Usage

Huawei's Customer Satisfaction score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
87
1 to 2 Years
88
2 to 5 Years
86
5 to 10 Years
100
Over 10 Years
67

Huawei Customer Satisfaction Score by Industry

Huawei's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
83
Accounting
91
Business and Consumer Services
75
Education
100
Marketing, Advertising and Research
67
Telecommunications
100

Huawei Customer Satisfaction vs. Competitors

Compared to its competitors, Huawei's Customer Satisfaction score is rated right above Ericsson, and is preceded by Juniper Networks.

COMPANYCustomer Satisfaction (CSAT) Score
Extreme Networks100%
Juniper Networks90%
Huawei85%
Ericsson77%
AT&T53%
NETGEAR30%
HTC Corp0%

Unlock Huawei Customer Satisfaction vs. Competitors Data

Huawei's Logo
VS
Extreme Networks' Logo
Juniper Networks' Logo
Ericsson's Logo
AT&T's Logo
NETGEAR's Logo
HTC Corp's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Tech Brands

In the Tech industry, Huawei's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Huawei85%
Google84%
Zoom Video Communications79%
Peloton77%
ROBLOX76%

Unlock Huawei Customer Satisfaction vs. Companies in Tech Data

Huawei's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.

Huawei Customer Service

4/5

Huawei has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Huawei's overall Customer Service score rated by its users and customers.

About Huawei's Customer Service

Website

http://www.huawei.com/

Quick Insights into Huawei Customer Service

Huawei's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Huawei's Customer Service score.

Ranked Huawei Customer Service the Highest

41-45
4.6
Hospitality
4.5
5 to 10 Years
4.3

Ranked Huawei Customer Service the Lowest

46-50
3.5
Mechanical, Civil or Industrial Engineering
3.3
Caucasian
2.8

Huawei Customer Service Score by Gender

Huawei's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Huawei.

Male

3.9/5

Female

3.9/5

Huawei Customer Service Score by Ethnicity

Huawei's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huawei.
0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4.1
Other4.1

Huawei Customer Service Score by Age

Huawei's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Huawei.
0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
4.1
26-304.1
31-35
4.1
31-354.1
36-40
4.2
36-404.2
41-45
4.6
41-454.6
46-50
3.5
46-503.5
51-55
3.8
51-553.8
56-60
4.1
56-604.1

Huawei Customer Service Score by Usage

Huawei's Customer Service score was rated the highest by customers who have used Huawei's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.8
1 to 2 Years
3.9
2 to 5 Years
3.9
5 to 10 Years
4.3
Over 10 Years
3.7

Huawei Customer Service Score by Industry

Huawei's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.8
Accounting
4.2
Aerospace and Aviation
3.6
Banking and Financial Services
4.1
Business and Consumer Services
4.1
Business Supplies and Equipment
4
Education
4.2
Hospitality
4.5
Manufacturing and Machinery
4.4
Marketing, Advertising and Research
3.5
Mechanical, Civil or Industrial Engineering
3.3
Media and Entertainment
3.5
Public Relations and Communications
4.3
Telecommunications
4.1

Huawei Customer Service vs. Competitors

Compared to its competitors, Huawei's Customer Service score is rated right above AT&T, and is preceded by Ericsson.

COMPANYCustomer Service Score
HTC Corp5/5
Juniper Networks4.3/5
Extreme Networks4.1/5
Ericsson4.1/5
Huawei4/5
AT&T2.9/5
NETGEAR2.6/5

Unlock Huawei Customer Service vs. Competitors Data

Huawei's Logo
VS
HTC Corp's Logo
Juniper Networks' Logo
Extreme Networks' Logo
Ericsson's Logo
AT&T's Logo
NETGEAR's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Tech Brands

In the Tech industry, Huawei's Customer Service score is rated right above Netflix, and is preceded by Nintendo.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Huawei4/5
Netflix4/5
ROBLOX3.7/5

Unlock Huawei Customer Service vs. Companies in Tech Data

Huawei's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full Huawei Customer Service vs. Companies in Tech data and gain insights into your customers today.

Huawei as an Employer

3.4/5

Huawei has a 3.4/5 stars for its overall company culture rated by their employees

  Huawei CEO
top
20%
CEO of Huawei

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Huawei scored a 44 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Huawei would recommend the brand to a friend. ENPS measures how likely Huawei employees would recommend working at Huawei to a friend.

Net Promoter Score

44
NPS Score
60%Promoters
24%Passive
16%Detractors

Employee Net Promoter Score

1
eNPS Score
37%Promoters
27%Passive
36%Detractors

Global Ranking Snapshot

Huawei is ranked #707 in the Global Top 100 Brands. It ranks just behind SoundCloud and just ahead of Cleveland Clinic.

RANKCOMPANYCEOINDUSTRY
705
Driveline Retail Merchandising  Driveline Retail Merchandising CEO
Randy Wilson
Business and Consumer Services
706
SoundCloud  SoundCloud CEO
Kerry Trainor
Tech
707
Huawei  Huawei CEO
Ren Zhengfei
Tech
708
Cleveland Clinic  Cleveland Clinic CEO
Tomislav Mihaljevic
Health and Wellness
709
NPR  NPR CEO
Jarl Mohn
Media and Entertainment
710
Urban Decay Cosmetics  Urban Decay Cosmetics CEO
Tim Warner
Fashion and Beauty
711
BTS  BTS CEO
Henrik Ekelund
Media and Entertainment

Tech Ranking Snapshot

Huawei is ranked #241 in the Tech Industry. It ranks just behind SoundCloud and just ahead of Xiaomi Technology.

RANKCOMPANYLocation
239
Genetec
Montreal, MO
240
SoundCloud
Berlin, MD
241
Huawei
242
Xiaomi Technology
243
Ripple
San Francisco, CA
244
Penguin Random House
245
24-7 Intouch
Winnipeg