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BTS is

Ranked

#88

Media and Entertainment Brands

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BTS

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BTS

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BTS is ranked #88 in Media and Entertainment Brands

About BTS' Brand

BTS aims to accelerate strategic alignment and execution, innovating how organizations learn, change and improve. BTS’s brand is ranked #711 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BTS. When compared to other organizations within the Media and Entertainment industry, BTS is ranked #88. Among its major competitors, BTS is ranked in 2nd place for NPS while one2team is 1st, and Planview is 3rd.

Brand at a Glance

85%

Customer Loyalty

4/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

BTS CMO

Rick Cheatham

BTS Ranking

BTS NPS

BTS's Net Promoter Score (NPS) is a 15 with 49% Promoters, 17% Passives, and 34% Detractors. Net Promoter Score tracks whether BTS's customers would recommend using the product based on a scale of -100 to 100.

BTS Overall NPS

NPS

49%	Promoters
17%	Passives
34%	Detractors

BTS NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 28	Oct 2022	28
Nov 2022 32	Nov 2022	32
Apr 2023 28	Apr 2023	28
May 2023 25	May 2023	25
Oct 2023 25	Oct 2023	25
Jan 2024 27	Jan 2024	27
Feb 2024 20	Feb 2024	20
Mar 2024 19	Mar 2024	19
Apr 2024 19	Apr 2024	19
Jun 2024 18	Jun 2024	18
Aug 2025 20	Aug 2025	20
Sep 2025 15	Sep 2025	15

How Other Brands Compare

BTS is ranked second for NPS among its competitors. one2team and Planview come in first and third, with ASSESS+RE coming in at #4.

	BTS	Planview	one2team	ASSESS+RE
Global Ranking	#711	#-	#-	#-
NPS	15	-28	49	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$23.31B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BTS NPS by Gender

Female customers rated BTS's NPS 76 points higher than Male customers.

Male

-33

BTS's NPS was rated -33 by Male customers on Comparably.

17%

Promoters

33%

Passives

50%

Detractors

Female

BTS's NPS was rated 43 by Female customers on Comparably.

57%

Promoters

29%

Passives

14%

Detractors

BTS NPS by Ethnicity

BTS's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 20	Asian or Pacific Islander	20
Other -25	Other	-25

BTS NPS by Age

BTS's NPS was rated 10 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

30%

BTS NPS by Usage

BTS's NPS was rated the highest by customers who have used BTS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -67	1 to 2 Years	-67
2 to 5 Years 80	2 to 5 Years	80
5 to 10 Years 34	5 to 10 Years	34

BTS NPS vs. Competitors

Compared to its competitors, BTS's NPS is rated right above SintecMedia, and is preceded by one2team.

COMPANY		NPS Score
	one2team	49
	BTS	15
	SintecMedia	N/A
	Planview	-28

BTS NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, BTS's NPS is rated right below Instagram.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21
	BTS	15

BTS Customer Reviews

Out of the 3 BTS customer reviews 3 were positive and 0 were constructive. BTS customer reviews reflect that all customers have a favorable experience using the products/services of the company.

BTS Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of BTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85%

15%

BTS Customer Loyalty Score by Gender

Male customers rated BTS's Customer Loyalty score 11% higher than Female customers.

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Male

85%

Yes

Female

74%

Yes

BTS Customer Loyalty Score by Ethnicity

BTS's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

100

out of 100

Other

BTS Customer Loyalty Score by Age

BTS's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%

BTS Customer Loyalty Score by Usage

BTS's Customer Loyalty score was rated the highest by customers who have used BTS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	70%
2 to 5 Years	82%
5 to 10 Years	100%

BTS Customer Loyalty Score by Industry

BTS's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.

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Tech	100%
Accounting	100%

BTS Customer Loyalty vs. Competitors

Compared to its competitors, BTS's Customer Loyalty score is rated right above Planview.

COMPANY		Customer Loyalty Score
	BTS	85%
	Planview	82%
	one2team	N/A
	SintecMedia	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, BTS's Customer Loyalty score is rated right above Instagram, and is preceded by Apple.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	BTS	85%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%

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BTS Product Quality

4/5

BTS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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BTS Product Information

BTS’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BTS's product the highest. Reviewers from the Accounting industry rated BTS the lowest at 3.8.

Website: http://bts.ibighit.com

Company Size: 501-1,000 Employees

Industry

Tech

Analytics

Business Services

Quick Insights into BTS Product Quality

BTS's Product Quality score was rated highest by customers who have used BTS's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked BTS Product Quality the Highest

2 to 5 Years	4.6
Tech	4.6
Other	4.5

Ranked BTS Product Quality the Lowest

5 to 10 Years	3.8
Accounting	3.8
Male	3.6

BTS Product Quality Score by Gender

Female customers rated BTS's Product Quality score 0.8 stars higher than Male customers.

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Male

3.6/5

Female

4.4/5

BTS Product Quality Score by Ethnicity

BTS's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.5	Other	4.5

BTS Product Quality Score by Age

BTS's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.4	18-25	4.4

BTS Product Quality Score by Usage

BTS's Product Quality score was rated the highest by customers who have used BTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	4.3
2 to 5 Years	4.6
5 to 10 Years	3.8

BTS Product Quality Score by Industry

BTS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.6
Accounting	3.8

BTS Product Quality vs. Competitors

Compared to its competitors, BTS's Product Quality score is rated right above one2team.

COMPANY		Product Quality Score
	BTS	4/5
	one2team	3.7/5
	Planview	3.6/5
	SintecMedia	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, BTS's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	BTS	4/5
	ROBLOX	4/5
	Instagram	3.7/5

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BTS Pricing

BTS ROI & Value For Money

3.6/5

BTS has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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BTS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from BTS.

Quick Insights into BTS ROI

BTS's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.

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Ranked BTS ROI the Highest

Tech	4.3
2 to 5 Years	4.1
Other	3.9

Ranked BTS ROI the Lowest

Accounting	3.5
Asian or Pacific Islander	3.4
Male	3.1

BTS ROI Score by Gender

Female customers rated BTS's ROI score 0.6 stars higher than Male customers.

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Male

3.1/5

Female

3.7/5

BTS ROI Score by Ethnicity

BTS's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.9	Other	3.9

BTS ROI Score by Age

BTS's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.6	18-25	3.6

BTS ROI Score by Usage

BTS's ROI score was rated the highest by customers who have used BTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	3.5
2 to 5 Years	4.1
5 to 10 Years	3.5

BTS ROI Score by Industry

BTS's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.3
Accounting	3.5

BTS Pricing vs. Competitors

Compared to its competitors, BTS's ROI score is rated right above Planview, and is preceded by one2team.

COMPANY		Pricing Score
	one2team	3.7/5
	BTS	3.6/5
	Planview	3.3/5
	SintecMedia	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, BTS's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	BTS	3.6/5
	Instagram	3.5/5

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BTS Customer Satisfaction (CSAT)

BTS Customer Satisfaction (CSAT) Score

78 / 100

BTS has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	55%
Satisfied	23%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

55%

Satisfied

23%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BTS Customer Satisfaction

BTS's Customer Satisfaction score was rated highest by customers who have used BTS's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked BTS Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Asian or Pacific Islander	100%

Ranked BTS Customer Satisfaction the Lowest

Other	100%
Male	83%

BTS Customer Satisfaction Score by Gender

Female customers rated BTS's Customer Satisfaction score 17 points higher than Male customers.

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83 / 100

Male

	Very Satisfied	50%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	17%

100 / 100

Female

	Very Satisfied	60%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

BTS Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%
Other
100%

CSAT according to Asian or Pacific Islander

BTS' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	40%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

BTS' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

BTS Customer Satisfaction Score by Age

BTS's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

BTS Customer Satisfaction Score by Usage

BTS's Customer Satisfaction score was rated 100 points by customers who have used BTS's products/services for 1 to 2 Years.

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1 to 2 Years	100

BTS Customer Satisfaction Score by Industry

BTS's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

BTS Customer Satisfaction vs. Competitors

Compared to its competitors, BTS's Customer Satisfaction score is rated right above one2team, and is preceded by Planview.

COMPANY		Customer Satisfaction (CSAT) Score
	Planview	80%
	BTS	78%
	one2team	0%
	SintecMedia	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, BTS's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	BTS	78%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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BTS Customer Service

3.8/5

BTS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About BTS's Customer Service

Address

Stockholm, ME

Website

http://bts.ibighit.com

Quick Insights into BTS Customer Service

BTS's Customer Service score was rated highest by customers who have used BTS's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked BTS Customer Service the Highest

1 to 2 Years	4.6
Other	4.6
Tech	4.6

Ranked BTS Customer Service the Lowest

5 to 10 Years	3.6
Accounting	3.6
Male	3.2

BTS Customer Service Score by Gender

Female customers rated BTS's Customer Service score 1.3 stars higher than Male customers.

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Male

3.2/5

Female

4.5/5

BTS Customer Service Score by Ethnicity

BTS's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.6	Other	4.6

BTS Customer Service Score by Age

BTS's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2

BTS Customer Service Score by Usage

BTS's Customer Service score was rated the highest by customers who have used BTS's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	4.5
5 to 10 Years	3.6

BTS Customer Service Score by Industry

BTS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.6
Accounting	3.6

BTS Customer Service vs. Competitors

Compared to its competitors, BTS's Customer Service score is rated right above Planview, and is preceded by one2team.

COMPANY		Customer Service Score
	one2team	5/5
	BTS	3.8/5
	Planview	3.6/5
	SintecMedia	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, BTS's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	BTS	3.8/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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BTS as an Employer

4.3/5

BTS has a 4.3/5 stars for its overall company culture rated by their employees

top

50%

CEO of BTS

Henrik Ekelund

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BTS scored a 15 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of BTS would recommend the brand to a friend. ENPS measures how likely BTS employees would recommend working at BTS to a friend.

Net Promoter Score

NPS Score

49%	Promoters
17%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
16%	Passive
41%	Detractors

Global Ranking Snapshot

BTS is ranked #711 in the Global Top 100 Brands. It ranks just behind Urban Decay Cosmetics and just ahead of Saudi Aramco.

RANK			INDUSTRY
709	NPR	Jarl Mohn	Media and Entertainment
710	Urban Decay Cosmetics	Tim Warner	Fashion and Beauty
711	BTS	Henrik Ekelund	Media and Entertainment
712	Saudi Aramco	Amin Nasser	Energy and Manufacturing
713	CNBC	Mark Hoffman	Media and Entertainment
714	Xiaomi Technology	Jun Lei	Tech
715	NFL Network	Brian Rolapp	Media and Entertainment