-28
NPS
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Planview
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About Planview's Brand
Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions create an organizational focus on the strategic outcomes that matter and empower teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,000 employees supporting 4,000 customers and 2.4 million users worldwide.
Brand at a Glance
82%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Planview CMO
Bryan Urioste
Bryan Urioste serves as the EVP, Chief Marketing Officer for Planview. Bryan started at Planview in March of 2016. Bryan is based in the Austin, Texas Area.
Planview NPS
Planview's Net Promoter Score (NPS) is a -28 with 22% Promoters, 28% Passives, and 50% Detractors. Net Promoter Score tracks whether Planview's customers would recommend using the product based on a scale of -100 to 100.
Planview Overall NPS
| 22% | Promoters |
|---|---|
| 28% | Passives |
| 50% | Detractors |
Planview NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -42 | Aug 2020 | -42 |
Mar 2021 -45 | Mar 2021 | -45 |
May 2021 -39 | May 2021 | -39 |
Aug 2021 -42 | Aug 2021 | -42 |
Feb 2022 -44 | Feb 2022 | -44 |
Mar 2022 -44 | Mar 2022 | -44 |
Aug 2022 -42 | Aug 2022 | -42 |
Jan 2023 -37 | Jan 2023 | -37 |
Jul 2023 -31 | Jul 2023 | -31 |
Sep 2023 -30 | Sep 2023 | -30 |
Mar 2024 -30 | Mar 2024 | -30 |
Nov 2024 -29 | Nov 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planview NPS by Gender
Planview's NPS was rated -33 by Male customers on Comparably.
Male
-33
Planview's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Planview's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Planview NPS by Usage
Planview's NPS was rated 0 points by customers who have used Planview's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Planview Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Planview users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planview Customer Loyalty Score by Gender
Planview's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Planview.
Male
100%
Yes
Female
N/A
Yes
Planview Product Quality
3.6/5
Planview has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Planview Product Information
Planview serves markets in the United States and Canada. Planview supports Web devices and offers products for large sized businesses.
Planview’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Planview's product the highest.
- Website
- http://www.planview.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Project Management Software
Project Portfolio Management Software
IT Management Software
Quick Insights into Planview Product Quality
Planview's Product Quality score was rated highest by Male customers.
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Ranked Planview Product Quality the Highest
Planview Product Quality Score by Gender
Planview's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Planview.
Male
3.5/5
Female
N/A
Planview Product Quality Score by Industry
Planview's Product Quality score was rated 3 stars by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Planview Pricing
Planview ROI & Value For Money
3.3/5
Planview has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Planview Pricing Plans
Planview has a pricing structure that accommodates large businesses.
Who Uses Planview?
Large Enterprises
Quick Insights into Planview ROI
Planview's ROI score was rated highest by Male customers.
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Ranked Planview ROI the Highest
Planview ROI Score by Gender
Planview's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Planview.
Male
3.5/5
Female
N/A
Planview Customer Satisfaction (CSAT)
Planview Customer Satisfaction (CSAT) Score
80 / 100
Planview has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Planview Customer Service
3.6/5
Planview has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Planview's overall Customer Service score rated by its users and customers.
About Planview's Customer Service
Address
Austin, TX 78759
Website
http://www.planview.com
Phone Number
512-856-8600
Planview's Social Links
Quick Insights into Planview Customer Service
Planview's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Planview's Customer Service score.
Ranked Planview Customer Service the Highest
Planview Customer Service Score by Gender
Planview's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Planview.
Male
3.6/5
Female
N/A
Planview as an Employer
4.2/5
Planview has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Planview scored a -28 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Planview would recommend the brand to a friend. ENPS measures how likely Planview employees would recommend working at Planview to a friend.
Net Promoter Score
-28
NPS Score
| 22% | Promoters |
|---|---|
| 28% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
