32
NPS
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Ranked
#62
Energy and Manufacturing Brands
Brand Page
Saudi Aramco
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Saudi Aramco is ranked #62 in Energy and Manufacturing Brands
Saudi Aramco is ranked #62 in Energy and Manufacturing Brands
About Saudi Aramco's Brand
Saudi Arabian national petroleum and natural gas company based in Dhahran, Saudi Arabia. Saudi Aramco’s brand is ranked #712 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Saudi Aramco. When compared to other organizations within the Energy and Manufacturing industry, Saudi Aramco is ranked #62. Among its major competitors, Saudi Aramco is ranked in 4th place for NPS while Apple is 1st, and ConocoPhillips is 2nd.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Saudi Aramco Ranking
- #62 in Energy and Manufacturing
- #3 / 4 of its competitors
Saudi Aramco NPS
Saudi Aramco's Net Promoter Score (NPS) is a 32 with 59% Promoters, 14% Passives, and 27% Detractors. Net Promoter Score tracks whether Saudi Aramco's customers would recommend using the product based on a scale of -100 to 100.
Saudi Aramco Overall NPS
| 59% | Promoters |
|---|---|
| 14% | Passives |
| 27% | Detractors |
Saudi Aramco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 31 | May 2025 | 31 |
Jul 2025 31 | Jul 2025 | 31 |
Sep 2025 31 | Sep 2025 | 31 |
Oct 2025 31 | Oct 2025 | 31 |
Nov 2025 31 | Nov 2025 | 31 |
Dec 2025 31 | Dec 2025 | 31 |
How Other Brands Compare
Saudi Aramco is ranked third for NPS among its competitors. Apple and ConocoPhillips come in first and second, with BP coming in at #4.
Saudi Aramco |  Apple |  BP |  ConocoPhillips | |
| Global Ranking | #712 | #5 | #178 | #- |
| NPS | 32 | 48 | 19 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.11T | $641.41M | $70.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saudi Aramco NPS by Gender
Male customers rated Saudi Aramco's NPS 5 points higher than Female customers.
Male
34
Saudi Aramco's NPS was rated 34 by Male customers on Comparably.
59%
Promoters
16%
Passives
25%
Detractors
Female
29
Saudi Aramco's NPS was rated 29 by Female customers on Comparably.
57%
Promoters
15%
Passives
28%
Detractors
Saudi Aramco NPS by Ethnicity
Saudi Aramco's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -5 | Caucasian | -5 |
Hispanic or Latino 14 | Hispanic or Latino | 14 |
African American/Black 28 | African American/Black | 28 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Native American 17 | Native American | 17 |
Other 40 | Other | 40 |
Saudi Aramco NPS by Age
Saudi Aramco's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Saudi Aramco NPS by Usage
Saudi Aramco's NPS was rated the highest by customers who have used Saudi Aramco's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 36 | Less than 1 Year | 36 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 18 | 2 to 5 Years | 18 |
5 to 10 Years 48 | 5 to 10 Years | 48 |
Over 10 Years 38 | Over 10 Years | 38 |
Saudi Aramco NPS vs. Competitors
Compared to its competitors, Saudi Aramco's NPS is rated right above Marathon Oil Corporation, and is preceded by SABIC.
| COMPANY | NPS Score | |
|---|---|---|
| Apple | 48 |
| ConocoPhillips | 40 |
 | SABIC | 38 |
| Saudi Aramco | 32 |
 | Marathon Oil Corporation | 25 |
| BP | 19 |
 | Marathon Petroleum | -10 |
 | Saudi Electricity Company | -34 |
Saudi Aramco NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Saudi Aramco's NPS is rated right above Tesla, and is preceded by Audi.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
| Saudi Aramco | 32 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
Saudi Aramco Customer Reviews
Out of the 35 Saudi Aramco customer reviews 29 were positive and 6 were constructive. Saudi Aramco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Saudi Aramco Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Saudi Aramco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saudi Aramco Customer Loyalty Score by Gender
Male customers rated Saudi Aramco's Customer Loyalty score 1% higher than Female customers.
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Male
88%
Yes
Female
87%
Yes
Saudi Aramco Customer Loyalty Score by Ethnicity
Saudi Aramco's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
81
out of 100
Hispanic or Latino
89
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
85
out of 100
Native American
87
out of 100
Other
Saudi Aramco Customer Loyalty Score by Age
Saudi Aramco's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 79% | 26-30 | 79% |
31-35 88% | 31-35 | 88% |
36-40 92% | 36-40 | 92% |
41-45 94% | 41-45 | 94% |
46-50 94% | 46-50 | 94% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
Saudi Aramco Customer Loyalty Score by Usage
Saudi Aramco's Customer Loyalty score was rated the highest by customers who have used Saudi Aramco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Saudi Aramco Customer Loyalty Score by Industry
Saudi Aramco's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business Supplies and Equipment industry customers.
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Saudi Aramco Customer Loyalty vs. Competitors
Compared to its competitors, Saudi Aramco's Customer Loyalty score is rated right above ConocoPhillips, and is preceded by Apple.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Electricity Company | 100% |
| Apple | 86% |
| Saudi Aramco | 84% |
| ConocoPhillips | 83% |
| SABIC | 82% |
| BP | 75% |
| Marathon Petroleum | 69% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Saudi Aramco's Customer Loyalty score is rated right above Audi, and is preceded by Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Saudi Aramco | 84% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
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Saudi Aramco Product Quality
4.1/5
Saudi Aramco has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Saudi Aramco Product Information
Saudi Aramco’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Saudi Aramco's product the highest. Reviewers from the Aerospace and Aviation industry rated Saudi Aramco the lowest at 4.1.
- Website
- https://www.aramco.com/en
- Company Size
- 10,000+ Employees
Industry
Energy
Quick Insights into Saudi Aramco Product Quality
Saudi Aramco's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Saudi Aramco Product Quality the Highest
Ranked Saudi Aramco Product Quality the Lowest
Saudi Aramco Product Quality Score by Gender
Male customers rated Saudi Aramco's Product Quality score 0.1 stars higher than Female customers.
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Male
4.3/5
Female
4.2/5
Saudi Aramco Product Quality Score by Ethnicity
Saudi Aramco's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 4.1 | Native American | 4.1 |
Other 4.2 | Other | 4.2 |
Saudi Aramco Product Quality Score by Age
Saudi Aramco's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.6 | 56-60 | 3.6 |
Saudi Aramco Product Quality Score by Usage
Saudi Aramco's Product Quality score was rated the highest by customers who have used Saudi Aramco's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Saudi Aramco Product Quality Score by Industry
Saudi Aramco's Product Quality score was rated the highest by Construction industry customers, and the lowest by Arts and Entertainment industry customers.
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Saudi Aramco Product Quality vs. Competitors
Compared to its competitors, Saudi Aramco's Product Quality score is rated right above ConocoPhillips, and is preceded by SABIC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marathon Oil Corporation | 4.5/5 |
| Apple | 4.3/5 |
| SABIC | 4.1/5 |
| Saudi Aramco | 4.1/5 |
| ConocoPhillips | 3.9/5 |
| BP | 3.8/5 |
| Saudi Electricity Company | 3.2/5 |
| Marathon Petroleum | 3.1/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Saudi Aramco's Product Quality score is rated right above Honda, and is preceded by Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Saudi Aramco | 4.1/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Saudi Aramco Pricing
Saudi Aramco ROI & Value For Money
4/5
Saudi Aramco has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Saudi Aramco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Saudi Aramco.
Quick Insights into Saudi Aramco ROI
Saudi Aramco's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Saudi Aramco ROI the Highest
Ranked Saudi Aramco ROI the Lowest
Saudi Aramco ROI Score by Gender
Saudi Aramco's ROI score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Saudi Aramco ROI Score by Ethnicity
Saudi Aramco's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saudi Aramco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.7 | Native American | 3.7 |
Other 3.9 | Other | 3.9 |
Saudi Aramco ROI Score by Age
Saudi Aramco's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.1 | 56-60 | 3.1 |
Saudi Aramco ROI Score by Usage
Saudi Aramco's ROI score was rated the highest by customers who have used Saudi Aramco's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Saudi Aramco ROI Score by Industry
Saudi Aramco's ROI score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
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Saudi Aramco Pricing vs. Competitors
Compared to its competitors, Saudi Aramco's ROI score is rated right above BP, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| SABIC | 4.1/5 |
| Apple | 4/5 |
| Saudi Aramco | 4/5 |
| BP | 3.7/5 |
| Saudi Electricity Company | 3.2/5 |
| Marathon Petroleum | 3/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Saudi Aramco's ROI score is rated right above Mercedes-Benz USA, and is preceded by Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Saudi Aramco | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Saudi Aramco Customer Satisfaction (CSAT)
Saudi Aramco Customer Satisfaction (CSAT) Score
82 / 100
Saudi Aramco has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
52%
Satisfied
30%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saudi Aramco Customer Satisfaction
Saudi Aramco's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Education industry.
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Ranked Saudi Aramco Customer Satisfaction the Highest
Ranked Saudi Aramco Customer Satisfaction the Lowest
Saudi Aramco Customer Satisfaction Score by Gender
Saudi Aramco's Customer Satisfaction score was rated 89 by both Female and Male customers on Comparably.
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89 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 2% | |
Very Dissatisfied | 2% |
89 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 49% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
Saudi Aramco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
45%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Hispanic or Latino
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 79% according to Hispanic or Latino users and customers.
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79 / 100
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to African American/Black
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.
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92 / 100
Very Satisfied
67%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
4%
CSAT according to Asian or Pacific Islander
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
54%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
2%
CSAT according to Native American
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Saudi Aramco's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.
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85 / 100
Very Satisfied
50%
Satisfied
35%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
2%
Saudi Aramco Customer Satisfaction Score by Age
Saudi Aramco's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 84% | |||||||||||||||
| 31-35 | 82% | |||||||||||||||
| 36-40 | 96% | |||||||||||||||
| 41-45 | 69% | |||||||||||||||
| 46-50 | 92% | |||||||||||||||
| 51-55 | 80% |
Saudi Aramco Customer Satisfaction Score by Usage
Saudi Aramco's Customer Satisfaction score was rated the highest by customers who have used Saudi Aramco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Saudi Aramco Customer Satisfaction Score by Industry
Saudi Aramco's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Education industry customers.
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}Saudi Aramco Customer Satisfaction vs. Competitors
Compared to its competitors, Saudi Aramco's Customer Satisfaction score is rated right above ConocoPhillips, and is preceded by Apple.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Electricity Company | 100% |
| Apple | 85% |
| Saudi Aramco | 82% |
| ConocoPhillips | 81% |
| BP | 77% |
| SABIC | 76% |
| Marathon Petroleum | 56% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Saudi Aramco's Customer Satisfaction score is rated right above Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Saudi Aramco | 82% |
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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Saudi Aramco Customer Service
4.1/5
Saudi Aramco has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Saudi Aramco's Customer Service
Address
Houston, TX
Website
https://www.aramco.com/en
Quick Insights into Saudi Aramco Customer Service
Saudi Aramco's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Saudi Aramco Customer Service the Highest
Ranked Saudi Aramco Customer Service the Lowest
Saudi Aramco Customer Service Score by Gender
Female customers rated Saudi Aramco's Customer Service score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Saudi Aramco Customer Service Score by Ethnicity
Saudi Aramco's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
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0
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.6 | Native American | 3.6 |
Other 4 | Other | 4 |
Saudi Aramco Customer Service Score by Age
Saudi Aramco's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.1 | 56-60 | 3.1 |
Saudi Aramco Customer Service Score by Usage
Saudi Aramco's Customer Service score was rated the highest by customers who have used Saudi Aramco's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Saudi Aramco Customer Service Score by Industry
Saudi Aramco's Customer Service score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Saudi Aramco Customer Service vs. Competitors
Compared to its competitors, Saudi Aramco's Customer Service score is rated right above BP, and is preceded by SABIC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Saudi Electricity Company | 4.5/5 |
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| Apple | 4.2/5 |
| SABIC | 4.2/5 |
| Saudi Aramco | 4.1/5 |
| BP | 3.8/5 |
| Marathon Petroleum | 3.2/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Saudi Aramco's Customer Service score is rated right above Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Saudi Aramco | 4.1/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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Saudi Aramco as an Employer
4.5/5
Saudi Aramco has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Saudi Aramco scored a 32 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Saudi Aramco would recommend the brand to a friend. ENPS measures how likely Saudi Aramco employees would recommend working at Saudi Aramco to a friend.
Net Promoter Score
32
NPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Global Ranking Snapshot
Saudi Aramco is ranked #712 in the Global Top 100 Brands. It ranks just behind BTS and just ahead of CNBC.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
710 |  | Urban Decay Cosmetics |  | Tim Warner | Fashion and Beauty |
711 |  | BTS |  | Henrik Ekelund | Media and Entertainment |
712 | | Saudi Aramco | | Amin Nasser | Energy and Manufacturing |
713 |  | CNBC |  | Mark Hoffman | Media and Entertainment |
714 |  | Xiaomi Technology |  | Jun Lei | Tech |
715 |  | NFL Network |  | Brian Rolapp | Media and Entertainment |
716 |  | Benefit Cosmetics |  | Jean-Andre Rougeot | Fashion and Beauty |
Energy and Manufacturing Ranking Snapshot
Saudi Aramco is ranked #62 in the Energy and Manufacturing Industry. It ranks just behind Infineon Technologies and just ahead of BlackCamel Energy Ltd.
| RANK | COMPANY | Location | |
|---|---|---|---|
60 |  | Xcel Energy | Minneapolis, MN |
61 |  | Infineon Technologies | |
62 | | Saudi Aramco | Houston, TX |
63 |  | BlackCamel Energy Ltd | |
64 |  | ITW | Glenview, IL |
65 |  | Syngenta | |
66 |  | McMaster-Carr | Elmhurst, IL |
