25
NPS
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Marathon Oil Corporation
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About Marathon Oil Corporation's Brand
Marathon Oil Corporation is an energy company engaged in exploration and production, oil sands mining and integrated gas. Among its major competitors, Marathon Oil Corporation is ranked in 5th place for NPS while Hess Corporation is 1st, and ConocoPhillips is 2nd.Their current market cap is $8.63B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Marathon Oil Corporation Ranking
- #3 / 4 of its competitors
Marathon Oil Corporation NPS
Marathon Oil Corporation's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Marathon Oil Corporation's customers would recommend using the product based on a scale of -100 to 100.
Marathon Oil Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Marathon Oil Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Mar 2025 25 | Mar 2025 | 25 |
How Other Brands Compare
Marathon Oil Corporation is ranked third for NPS among its competitors. Saudi Aramco and Chevron Corporation come in first and second, with BP coming in at #4. Among those competitors, it is the third most valued company behind Chevron Corporation.
Marathon Oil Corporation |  Chevron Corporation |  BP |  Saudi Aramco | |
| Global Ranking | #- | #159 | #178 | #712 |
| NPS | 25 | 30 | 19 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.63B | $200.43B | $641.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marathon Oil Corporation NPS vs. Competitors
Compared to its competitors, Marathon Oil Corporation's NPS is rated right above DEVON ENERGY CORPORATION, and is preceded by Chevron Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Hess Corporation | 52 |
 | ConocoPhillips | 40 |
| Saudi Aramco | 32 |
| Chevron Corporation | 30 |
| Marathon Oil Corporation | 25 |
 | DEVON ENERGY CORPORATION | 20 |
| BP | 19 |
 | CONTINENTAL RESOURCES | N/A |
 | Noble Energy | -34 |
Marathon Oil Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marathon Oil Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marathon Oil Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Marathon Oil Corporation's Customer Loyalty score is rated right above Saudi Aramco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Aramco | 84% |
| ConocoPhillips | 83% |
| Hess Corporation | 76% |
| Chevron Corporation | 76% |
| BP | 75% |
| DEVON ENERGY CORPORATION | 66% |
| Noble Energy | N/A |
| CONTINENTAL RESOURCES | N/A |
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Marathon Oil Corporation Product Quality
4.5/5
Marathon Oil Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Marathon Oil Corporation Product Information
Marathon Oil Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.marathonoil.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Marathon Oil Corporation Product Quality vs. Competitors
Compared to its competitors, Marathon Oil Corporation's Product Quality score is rated right above Saudi Aramco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marathon Oil Corporation | 4.5/5 |
| Saudi Aramco | 4.1/5 |
| Hess Corporation | 3.9/5 |
| ConocoPhillips | 3.9/5 |
| Chevron Corporation | 3.9/5 |
| DEVON ENERGY CORPORATION | 3.8/5 |
| BP | 3.8/5 |
| Noble Energy | N/A |
| CONTINENTAL RESOURCES | N/A |
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Marathon Oil Corporation Pricing
Marathon Oil Corporation ROI & Value For Money
4.2/5
Marathon Oil Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Marathon Oil Corporation Pricing vs. Competitors
Compared to its competitors, Marathon Oil Corporation's ROI score is rated right above Hess Corporation, and is preceded by ConocoPhillips.
| COMPANY | Pricing Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| Hess Corporation | 4.1/5 |
| Saudi Aramco | 4/5 |
| Chevron Corporation | 3.7/5 |
| BP | 3.7/5 |
| DEVON ENERGY CORPORATION | 3.5/5 |
| Noble Energy | N/A |
| CONTINENTAL RESOURCES | N/A |
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Marathon Oil Corporation Customer Satisfaction (CSAT)
Marathon Oil Corporation Customer Satisfaction (CSAT) Score
100 / 100
Marathon Oil Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marathon Oil Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Marathon Oil Corporation's Customer Satisfaction score is rated right above DEVON ENERGY CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| DEVON ENERGY CORPORATION | 100% |
| Hess Corporation | 88% |
| Saudi Aramco | 82% |
| ConocoPhillips | 81% |
| BP | 77% |
| Chevron Corporation | 69% |
| Noble Energy | 50% |
| CONTINENTAL RESOURCES | 0% |
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Marathon Oil Corporation Customer Service
4.2/5
Marathon Oil Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Marathon Oil Corporation's Customer Service
Address
5555, San Felipe Street, Houston, TX
Website
http://www.marathonoil.com
Phone Number
(713) 513-6008
Marathon Oil Corporation Customer Service vs. Competitors
Compared to its competitors, Marathon Oil Corporation's Customer Service score is rated right above Hess Corporation, and is preceded by ConocoPhillips.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| Hess Corporation | 4.1/5 |
| Saudi Aramco | 4.1/5 |
| BP | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| DEVON ENERGY CORPORATION | 3.4/5 |
| Noble Energy | N/A |
| CONTINENTAL RESOURCES | N/A |
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Marathon Oil Corporation as an Employer
3.8/5
Marathon Oil Corporation has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Marathon Oil Corporation
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Marathon Oil Corporation scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Marathon Oil Corporation would recommend the brand to a friend. ENPS measures how likely Marathon Oil Corporation employees would recommend working at Marathon Oil Corporation to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
