52
NPS
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Hess Corporation
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About Hess Corporation's Brand
Hess Corporation is an oil and gas exploration and drilling company.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Hess Corporation NPS
Hess Corporation's Net Promoter Score (NPS) is a 52 with 72% Promoters, 8% Passives, and 20% Detractors. Net Promoter Score tracks whether Hess Corporation's customers would recommend using the product based on a scale of -100 to 100.
Hess Corporation Overall NPS
| 72% | Promoters |
|---|---|
| 8% | Passives |
| 20% | Detractors |
Hess Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 67 | Aug 2022 | 67 |
Sep 2022 69 | Sep 2022 | 69 |
May 2023 57 | May 2023 | 57 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2024 53 | Feb 2024 | 53 |
Jun 2024 55 | Jun 2024 | 55 |
Jul 2024 52 | Jul 2024 | 52 |
Aug 2024 47 | Aug 2024 | 47 |
Dec 2024 49 | Dec 2024 | 49 |
Feb 2025 47 | Feb 2025 | 47 |
May 2025 49 | May 2025 | 49 |
Aug 2025 52 | Aug 2025 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hess Corporation NPS by Gender
Female customers rated Hess Corporation's NPS 17 points higher than Male customers.
Male
83
Hess Corporation's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
100
Hess Corporation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Hess Corporation NPS by Ethnicity
Hess Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
African American/Black 100 | African American/Black | 100 |
Hess Corporation NPS by Age
Hess Corporation's NPS was rated 67 points by customers ages 36-40 on Comparably.
Hess Corporation NPS by Usage
Hess Corporation's NPS was rated the highest by customers who have used Hess Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 75 | 2 to 5 Years | 75 |
Over 10 Years 100 | Over 10 Years | 100 |
Hess Corporation Customer Reviews
Out of the 3 Hess Corporation customer reviews 3 were positive and 0 were constructive. Hess Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hess Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hess Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hess Corporation Customer Loyalty Score by Gender
Female customers rated Hess Corporation's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Hess Corporation Customer Loyalty Score by Ethnicity
Hess Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hess Corporation.
78
out of 100
Caucasian
100
out of 100
African American/Black
Hess Corporation Customer Loyalty Score by Age
Hess Corporation's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Hess Corporation Customer Loyalty Score by Usage
Hess Corporation's Customer Loyalty score was rated the highest by customers who have used Hess Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hess Corporation Customer Loyalty Score by Industry
Hess Corporation's Customer Loyalty score was rated 100% by Energy and Manufacturing industry customers.
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Hess Corporation Product Quality
3.9/5
Hess Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Hess Corporation Product Information
Hess Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Hess Corporation's product the highest.
- Website
- http://www.hess.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Hess Corporation Product Quality
Hess Corporation's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Hess Corporation's products/services for 2 to 5 Years.
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Ranked Hess Corporation Product Quality the Highest
Ranked Hess Corporation Product Quality the Lowest
Hess Corporation Product Quality Score by Gender
Female customers rated Hess Corporation's Product Quality score 1.2 stars higher than Male customers.
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Male
3.8/5
Female
5/5
Hess Corporation Product Quality Score by Ethnicity
Hess Corporation's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hess Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 5 | African American/Black | 5 |
Hess Corporation Product Quality Score by Age
Hess Corporation's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hess Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Hess Corporation Product Quality Score by Usage
Hess Corporation's Product Quality score was rated the highest by customers who have used Hess Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hess Corporation Product Quality Score by Industry
Hess Corporation's Product Quality score was rated 4.5 stars by Energy and Manufacturing industry customers.
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Hess Corporation Pricing
Hess Corporation ROI & Value For Money
4.1/5
Hess Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hess Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry.
Quick Insights into Hess Corporation ROI
Hess Corporation's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Hess Corporation's products/services for 2 to 5 Years.
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Ranked Hess Corporation ROI the Highest
Ranked Hess Corporation ROI the Lowest
Hess Corporation ROI Score by Gender
Female customers rated Hess Corporation's ROI score 0.7 stars higher than Male customers.
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Male
4.3/5
Female
5/5
Hess Corporation ROI Score by Ethnicity
Hess Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hess Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 5 | African American/Black | 5 |
Hess Corporation ROI Score by Age
Hess Corporation's ROI score was rated 4 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Hess Corporation ROI Score by Usage
Hess Corporation's ROI score was rated the highest by customers who have used Hess Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hess Corporation ROI Score by Industry
Hess Corporation's ROI score was rated 4.4 stars by Energy and Manufacturing industry customers.
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Hess Corporation Customer Satisfaction (CSAT)
Hess Corporation Customer Satisfaction (CSAT) Score
87 / 100
Hess Corporation has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
43%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hess Corporation Customer Satisfaction
Hess Corporation's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Hess Corporation Customer Satisfaction the Highest
Ranked Hess Corporation Customer Satisfaction the Lowest
Hess Corporation Customer Satisfaction Score by Gender
Female customers rated Hess Corporation's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hess Corporation.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hess Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hess Corporation's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Hess Corporation Customer Satisfaction Score by Usage
Hess Corporation's Customer Satisfaction score was rated 75 points by customers who have used Hess Corporation's products/services for 2 to 5 Years.
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Hess Corporation Customer Service
4.1/5
Hess Corporation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Hess Corporation's Customer Service
Address
1185 Avenue of the Americas 40th Floor, New York, NY 10036, New York City, NY
Website
http://www.hess.com
Phone Number
(732) 750-6011
Quick Insights into Hess Corporation Customer Service
Hess Corporation's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Hess Corporation's products/services for 2 to 5 Years.
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Ranked Hess Corporation Customer Service the Highest
Ranked Hess Corporation Customer Service the Lowest
Hess Corporation Customer Service Score by Gender
Female customers rated Hess Corporation's Customer Service score 0.7 stars higher than Male customers.
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Male
4.3/5
Female
5/5
Hess Corporation Customer Service Score by Ethnicity
Hess Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hess Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 5 | African American/Black | 5 |
Hess Corporation Customer Service Score by Age
Hess Corporation's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hess Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Hess Corporation Customer Service Score by Usage
Hess Corporation's Customer Service score was rated the highest by customers who have used Hess Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hess Corporation Customer Service Score by Industry
Hess Corporation's Customer Service score was rated 4.4 stars by Energy and Manufacturing industry customers.
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Hess Corporation as an Employer
2.8/5
Hess Corporation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Hess Corporation scored a 52 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Hess Corporation would recommend the brand to a friend. ENPS measures how likely Hess Corporation employees would recommend working at Hess Corporation to a friend.
Net Promoter Score
52
NPS Score
| 72% | Promoters |
|---|---|
| 8% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 34% | Promoters |
|---|---|
| 18% | Passive |
| 48% | Detractors |
