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Chevron is an integrated energy and technology company with subsidiaries that conduct businesses under Chevron, Texaco and Caltex brands. Chevron Corporation’s brand is ranked #159 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Chevron Corporation. When compared to other organizations within the Energy and Manufacturing industry, Chevron Corporation is ranked #9. Among its major competitors, Chevron Corporation is ranked in 5th place for NPS while Phillips66 is 1st, and ConocoPhillips is 2nd. Overall, Chevron Corporation has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $200.43B
Chevron Corporation's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Chevron Corporation's customers would recommend using the product based on a scale of -100 to 100.
53% | Promoters |
---|---|
18% | Passives |
29% | Detractors |
Summary | Date | Score |
---|---|---|
Jul 2021 30 | Jul 2021 | 30 |
Aug 2021 41 | Aug 2021 | 41 |
Sep 2021 41 | Sep 2021 | 41 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 28 | Nov 2021 | 28 |
Dec 2021 26 | Dec 2021 | 26 |
Jan 2022 27 | Jan 2022 | 27 |
Feb 2022 27 | Feb 2022 | 27 |
Mar 2022 23 | Mar 2022 | 23 |
Apr 2022 22 | Apr 2022 | 22 |
May 2022 23 | May 2022 | 23 |
Jun 2022 25 | Jun 2022 | 25 |
Chevron Corporation is ranked third for NPS among its competitors. Phillips66 and ExxonMobil come in first and second, with BP coming in at #4. Among those competitors, it is the second most valued company behind ExxonMobil.
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![]() Chevron Corporation | ![]() BP | ![]() Phillips66 | ![]() ExxonMobil | |
Global Ranking | #159 | #178 | #471 | #481 |
NPS | 24 | 17 | 38 | 29 |
Social Sentiment Calculated by analyzing social media and other online mentions | Negative | - | - | - |
Valuation Updated every 24 hours for public companies | $200.43B | $641.41M | $35.95B | $242.96B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Chevron Corporation's NPS 50 points higher than Male customers.
Chevron Corporation's NPS was rated 7 by Male customers on Comparably.
Chevron Corporation's NPS was rated 57 by Female customers on Comparably.
Chevron Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian -17 | Caucasian | -17 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 0 | Other | 0 |
Chevron Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Chevron Corporation's NPS was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 28 | Over 10 Years | 28 |
Compared to its competitors, Chevron Corporation's NPS is rated right above BP, and is preceded by Koch Industries.
COMPANY | NPS Score | |
---|---|---|
![]() | Phillips66 | 38 |
![]() | ConocoPhillips | 31 |
![]() | ExxonMobil | 29 |
![]() | Koch Industries | 29 |
![]() | Chevron Corporation | 24 |
![]() | BP | 17 |
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In the Energy and Manufacturing industry, Chevron Corporation's NPS is rated right above Ford Motor Company, and is preceded by 3M.
COMPANY | NPS Score | |
---|---|---|
![]() | Mercedes-Benz USA | 52 |
![]() | Toyota | 48 |
![]() | Honda | 43 |
![]() | Audi | 43 |
![]() | Tesla Motors | 39 |
![]() | Stanley Black & Decker | 34 |
![]() | 3M | 31 |
![]() | Chevron Corporation | 24 |
![]() | Ford Motor Company | 19 |
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Out of the 4 Chevron Corporation customer reviews 1 was positive and 3 were constructive. Chevron Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Chevron Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Chevron Corporation's Customer Loyalty score 19% higher than Male customers.
Chevron Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Chevron Corporation's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Summary | Age | Score |
---|---|---|
18-25 74% | 18-25 | 74% |
56-60 70% | 56-60 | 70% |
Chevron Corporation's Customer Loyalty score was rated the highest by customers who have used Chevron Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Chevron Corporation's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
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Compared to its competitors, Chevron Corporation's Customer Loyalty score is rated right below Phillips66.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | Koch Industries | 84% |
![]() | ExxonMobil | 79% |
![]() | ConocoPhillips | 78% |
![]() | BP | 75% |
![]() | Phillips66 | 74% |
![]() | Chevron Corporation | 72% |
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In the Energy and Manufacturing industry, Chevron Corporation's Customer Loyalty score is rated right below 3M.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | Honda | 89% |
![]() | Stanley Black & Decker | 87% |
![]() | Mercedes-Benz USA | 85% |
![]() | Audi | 84% |
![]() | Toyota | 83% |
![]() | Tesla Motors | 80% |
![]() | Ford Motor Company | 79% |
![]() | 3M | 78% |
![]() | Chevron Corporation | 72% |
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Chevron Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Chevron Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Chevron Corporation's product the highest. Reviewers from the Consumer Services industry rated Chevron Corporation the lowest at 3.5.
Chevron Corporation's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 56-60.
Female customers rated Chevron Corporation's Product Quality score 1.4 stars higher than Male customers.
Chevron Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.6 | Other | 2.6 |
Chevron Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Summary | Age | Score |
---|---|---|
18-25 3.6 | 18-25 | 3.6 |
56-60 2 | 56-60 | 2 |
Chevron Corporation's Product Quality score was rated the highest by customers who have used Chevron Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Chevron Corporation's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
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Compared to its competitors, Chevron Corporation's Product Quality score is rated right above ConocoPhillips, and is preceded by BP.
COMPANY | Product Quality Score | |
---|---|---|
![]() | Koch Industries | 4.3/5 |
![]() | ExxonMobil | 4.2/5 |
![]() | Phillips66 | 3.9/5 |
![]() | BP | 3.8/5 |
![]() | Chevron Corporation | 3.7/5 |
![]() | ConocoPhillips | 3.5/5 |
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In the Energy and Manufacturing industry, Chevron Corporation's Product Quality score is rated right above Ford Motor Company, and is preceded by 3M.
COMPANY | Product Quality Score | |
---|---|---|
![]() | Mercedes-Benz USA | 4.3/5 |
![]() | Honda | 4.3/5 |
![]() | Toyota | 4.2/5 |
![]() | Stanley Black & Decker | 4.2/5 |
![]() | Audi | 4.1/5 |
![]() | Tesla Motors | 4.1/5 |
![]() | 3M | 4/5 |
![]() | Chevron Corporation | 3.7/5 |
![]() | Ford Motor Company | 3.7/5 |
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Chevron Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Consumer Services industry think that they had the lowest ROI from Chevron Corporation.
Chevron Corporation's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 56-60.
Female customers rated Chevron Corporation's ROI score 0.7 stars higher than Male customers.
Chevron Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.7 | Other | 2.7 |
Chevron Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Summary | Age | Score |
---|---|---|
18-25 3.6 | 18-25 | 3.6 |
56-60 2 | 56-60 | 2 |
Chevron Corporation's ROI score was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chevron Corporation's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
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Compared to its competitors, Chevron Corporation's ROI score is rated right below BP.
COMPANY | Pricing Score | |
---|---|---|
![]() | Koch Industries | 4/5 |
![]() | ConocoPhillips | 3.9/5 |
![]() | Phillips66 | 3.9/5 |
![]() | ExxonMobil | 3.9/5 |
![]() | BP | 3.7/5 |
![]() | Chevron Corporation | 3.5/5 |
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In the Energy and Manufacturing industry, Chevron Corporation's ROI score is rated right below Ford Motor Company.
COMPANY | Pricing Score | |
---|---|---|
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla Motors | 4.1/5 |
![]() | Stanley Black & Decker | 4.1/5 |
![]() | Honda | 4/5 |
![]() | Audi | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Ford Motor Company | 3.6/5 |
![]() | Chevron Corporation | 3.5/5 |
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Chevron Corporation has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chevron Corporation's Customer Satisfaction score was rated highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Chevron Corporation's products/services for Less than 1 Year.
Female customers rated Chevron Corporation's Customer Satisfaction score 27 points higher than Male customers.
Very Satisfied | 20% | |
---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
Very Satisfied | 34% | |
---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Chevron Corporation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Breakdown | Age | Score | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 56-60 | 33% |
Chevron Corporation's Customer Satisfaction score was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Compared to its competitors, Chevron Corporation's Customer Satisfaction score is rated right above ConocoPhillips, and is preceded by Koch Industries.
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | ExxonMobil | 77% |
![]() | BP | 77% |
![]() | Koch Industries | 76% |
![]() | Chevron Corporation | 66% |
![]() | ConocoPhillips | 55% |
![]() | Phillips66 | 37% |
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In the Energy and Manufacturing industry, Chevron Corporation's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Tesla Motors.
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | Toyota | 87% |
![]() | Mercedes-Benz USA | 86% |
![]() | Honda | 85% |
![]() | 3M | 82% |
![]() | Audi | 81% |
![]() | Tesla Motors | 78% |
![]() | Chevron Corporation | 66% |
![]() | Stanley Black & Decker | 66% |
![]() | Ford Motor Company | 61% |
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Chevron Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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San Ramon, CA 94583
http://www.chevron.com
Chevron Corporation's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 56-60.
Female customers rated Chevron Corporation's Customer Service score 0.4 stars higher than Male customers.
Chevron Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.9 | Other | 2.9 |
Chevron Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Summary | Age | Customer Service Score |
---|---|---|
18-25 3.4 | 18-25 | 3.4 |
56-60 2 | 56-60 | 2 |
Chevron Corporation's Customer Service score was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chevron Corporation's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
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Compared to its competitors, Chevron Corporation's Customer Service score is rated right above Phillips66, and is preceded by BP.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Koch Industries | 4.2/5 |
![]() | ConocoPhillips | 4/5 |
![]() | ExxonMobil | 3.9/5 |
![]() | BP | 3.8/5 |
![]() | Chevron Corporation | 3.6/5 |
![]() | Phillips66 | 3.5/5 |
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In the Energy and Manufacturing industry, Chevron Corporation's Customer Service score is rated right below Ford Motor Company.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Mercedes-Benz USA | 4.3/5 |
![]() | Stanley Black & Decker | 4.2/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla Motors | 4/5 |
![]() | Honda | 4/5 |
![]() | Audi | 4/5 |
![]() | 3M | 3.9/5 |
![]() | Ford Motor Company | 3.7/5 |
![]() | Chevron Corporation | 3.6/5 |
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Chevron Corporation has a 4.2/5 stars for its overall company culture rated by their employees
Chevron Corporation scored a 24 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Chevron Corporation would recommend the brand to a friend. ENPS measures how likely Chevron Corporation employees would recommend working at Chevron Corporation to a friend.
53% | Promoters |
---|---|
18% | Passive |
29% | Detractors |
50% | Promoters |
---|---|
22% | Passive |
28% | Detractors |
Chevron Corporation is ranked #159 in the Global Top 100 Brands. It ranks just behind Harley-Davidson and just ahead of Universal Studios.
RANK | COMPANY | CEO | INDUSTRY | ||
---|---|---|---|---|---|
157 | ![]() | Activision | ![]() | Rob Kostich | Media and Entertainment |
158 | ![]() | Harley-Davidson | ![]() | Matthew Levatich | Automotive and Transportation |
159 | ![]() | Chevron Corporation | ![]() | Michael Wirth | Energy and Manufacturing |
160 | ![]() | Universal Studios | ![]() | Ronald Meyer | Media and Entertainment |
161 | ![]() | Sonos | ![]() | Patrick Spence | Consumer Goods |
162 | ![]() | Fidelity Investments | ![]() | Abigail Johnson | Banking and Financial Services |
163 | ![]() | Patagonia | ![]() | Rose Marcario | Retail |
Chevron Corporation is ranked #9 in the Energy and Manufacturing Industry. It ranks just behind Stanley Black & Decker and just ahead of Chevrolet.
RANK | COMPANY | Location | |
---|---|---|---|
7 | ![]() | Ford Motor Company | Dearborn, MI |
8 | ![]() | Stanley Black & Decker | New Britain, CT |
9 | ![]() | Chevron Corporation | San Ramon, CA |
10 | ![]() | Chevrolet | Detroit, MI |
11 | ![]() | Western Digital Corporation | Irvine, CA |
12 | ![]() | Caterpillar Inc. | Deerfield, IL |
13 | ![]() | DuPont | Wilmington, DE |
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