30
NPS
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Ranked
#9
Energy and Manufacturing Brands
Brand Page
Chevron Corporation
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Chevron Corporation is ranked #9 in Energy and Manufacturing Brands
Chevron Corporation is ranked #9 in Energy and Manufacturing Brands
About Chevron Corporation's Brand
Chevron is an integrated energy and technology company with subsidiaries that conduct businesses under Chevron, Texaco and Caltex brands. Chevron Corporation’s brand is ranked #159 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Chevron Corporation. When compared to other organizations within the Energy and Manufacturing industry, Chevron Corporation is ranked #9. Among its major competitors, Chevron Corporation is ranked in 3rd place for NPS while Koch Industries is 1st, and ConocoPhillips is 2nd. Overall, Chevron Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $200.43B
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Chevron Corporation Ranking
- #159 in Global Best Brands
- #9 in Energy and Manufacturing
- #1 / 4 of its competitors
Chevron Corporation NPS
Chevron Corporation's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Chevron Corporation's customers would recommend using the product based on a scale of -100 to 100.
Chevron Corporation Overall NPS
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
Chevron Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 29 | Jan 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
May 2025 29 | May 2025 | 29 |
Jun 2025 29 | Jun 2025 | 29 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 28 | Oct 2025 | 28 |
Jan 2026 30 | Jan 2026 | 30 |
How Other Brands Compare
Chevron Corporation is ranked first for NPS among its competitors. Phillips66 and BP come in second and third, with ExxonMobil coming in at #4. Among those competitors, it is the second most valued company behind ExxonMobil.
Chevron Corporation |  BP |  Phillips66 |  ExxonMobil | |
| Global Ranking | #159 | #178 | #471 | #481 |
| NPS | 30 | 19 | 28 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $200.43B | $641.41M | $35.95B | $242.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chevron Corporation NPS by Gender
Female customers rated Chevron Corporation's NPS 25 points higher than Male customers.
Male
21
Chevron Corporation's NPS was rated 21 by Male customers on Comparably.
52%
Promoters
17%
Passives
31%
Detractors
Female
46
Chevron Corporation's NPS was rated 46 by Female customers on Comparably.
67%
Promoters
12%
Passives
21%
Detractors
Chevron Corporation NPS by Ethnicity
Chevron Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Hispanic or Latino 37 | Hispanic or Latino | 37 |
African American/Black 45 | African American/Black | 45 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 25 | Other | 25 |
Chevron Corporation NPS by Age
Chevron Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Chevron Corporation NPS by Usage
Chevron Corporation's NPS was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 46 | Over 10 Years | 46 |
Chevron Corporation NPS vs. Competitors
Compared to its competitors, Chevron Corporation's NPS is rated right above Phillips66, and is preceded by ConocoPhillips.
| COMPANY | NPS Score | |
|---|---|---|
 | Koch Industries | 42 |
 | ConocoPhillips | 40 |
| Chevron Corporation | 30 |
| Phillips66 | 28 |
| BP | 19 |
| ExxonMobil | 18 |
Chevron Corporation NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Chevron Corporation's NPS is rated right above Tesla, and is preceded by Audi.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
| Chevron Corporation | 30 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
Chevron Corporation Customer Reviews
Out of the 10 Chevron Corporation customer reviews 6 were positive and 4 were constructive. Chevron Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Chevron Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Chevron Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chevron Corporation Customer Loyalty Score by Gender
Female customers rated Chevron Corporation's Customer Loyalty score 14% higher than Male customers.
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Male
70%
Yes
Female
84%
Yes
Chevron Corporation Customer Loyalty Score by Ethnicity
Chevron Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chevron Corporation.
68
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
85
out of 100
Other
Chevron Corporation Customer Loyalty Score by Age
Chevron Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 76% | 26-30 | 76% |
36-40 73% | 36-40 | 73% |
41-45 78% | 41-45 | 78% |
46-50 87% | 46-50 | 87% |
51-55 82% | 51-55 | 82% |
56-60 78% | 56-60 | 78% |
61-65 66% | 61-65 | 66% |
66+ 85% | 66+ | 85% |
Chevron Corporation Customer Loyalty Score by Usage
Chevron Corporation's Customer Loyalty score was rated the highest by customers who have used Chevron Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Chevron Corporation Customer Loyalty Score by Industry
Chevron Corporation's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Consumer Services industry customers.
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Chevron Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Chevron Corporation's Customer Loyalty score is rated right above BP, and is preceded by ExxonMobil.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Koch Industries | 85% |
| ConocoPhillips | 83% |
| ExxonMobil | 78% |
| Chevron Corporation | 76% |
| BP | 75% |
| Phillips66 | 74% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Chevron Corporation's Customer Loyalty score is rated right below Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
| Chevron Corporation | 76% |
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Chevron Corporation Product Quality
3.9/5
Chevron Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Chevron Corporation Product Information
Chevron Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Chevron Corporation's product the highest. Reviewers from the Banking and Financial Services industry rated Chevron Corporation the lowest at 3.7.
- Website
- http://www.chevron.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Quick Insights into Chevron Corporation Product Quality
Chevron Corporation's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Chevron Corporation Product Quality the Highest
Ranked Chevron Corporation Product Quality the Lowest
Chevron Corporation Product Quality Score by Gender
Female customers rated Chevron Corporation's Product Quality score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
Chevron Corporation Product Quality Score by Ethnicity
Chevron Corporation's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
Chevron Corporation Product Quality Score by Age
Chevron Corporation's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chevron Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.3 | 26-30 | 4.3 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.2 | 61-65 | 3.2 |
66+ 4.4 | 66+ | 4.4 |
Chevron Corporation Product Quality Score by Usage
Chevron Corporation's Product Quality score was rated the highest by customers who have used Chevron Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Chevron Corporation Product Quality Score by Industry
Chevron Corporation's Product Quality score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Chevron Corporation Product Quality vs. Competitors
Compared to its competitors, Chevron Corporation's Product Quality score is rated right above BP, and is preceded by ExxonMobil.
| COMPANY | Product Quality Score | |
|---|---|---|
| Koch Industries | 4.2/5 |
| ConocoPhillips | 3.9/5 |
| ExxonMobil | 3.9/5 |
| Chevron Corporation | 3.9/5 |
| BP | 3.8/5 |
| Phillips66 | 3.6/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Chevron Corporation's Product Quality score is rated right above Audi, and is preceded by 3M.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Chevron Corporation | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Chevron Corporation Pricing
Chevron Corporation ROI & Value For Money
3.7/5
Chevron Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Chevron Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Chevron Corporation.
Quick Insights into Chevron Corporation ROI
Chevron Corporation's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Chevron Corporation ROI the Highest
Ranked Chevron Corporation ROI the Lowest
Chevron Corporation ROI Score by Gender
Female customers rated Chevron Corporation's ROI score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Chevron Corporation ROI Score by Ethnicity
Chevron Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chevron Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.7 | Other | 3.7 |
Chevron Corporation ROI Score by Age
Chevron Corporation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4 | 46-50 | 4 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.9 | 66+ | 3.9 |
Chevron Corporation ROI Score by Usage
Chevron Corporation's ROI score was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chevron Corporation ROI Score by Industry
Chevron Corporation's ROI score was rated the highest by Retail industry customers, and the lowest by Arts and Entertainment industry customers.
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Chevron Corporation Pricing vs. Competitors
Compared to its competitors, Chevron Corporation's ROI score is rated right above BP, and is preceded by Koch Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Koch Industries | 4.1/5 |
| Chevron Corporation | 3.7/5 |
| BP | 3.7/5 |
| ExxonMobil | 3.7/5 |
| Phillips66 | 3.6/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Chevron Corporation's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Chevron Corporation Customer Satisfaction (CSAT)
Chevron Corporation Customer Satisfaction (CSAT) Score
69 / 100
Chevron Corporation has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
39%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chevron Corporation Customer Satisfaction
Chevron Corporation's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked Chevron Corporation Customer Satisfaction the Highest
Ranked Chevron Corporation Customer Satisfaction the Lowest
Chevron Corporation Customer Satisfaction Score by Gender
Female customers rated Chevron Corporation's Customer Satisfaction score 14 points higher than Male customers.
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59 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 5% | |
Very Dissatisfied | 14% |
73 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 14% |
Chevron Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
37%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 74% according to Hispanic or Latino users and customers.
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74 / 100
Very Satisfied
50%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
0%
CSAT according to African American/Black
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
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78 / 100
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
Chevron Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
Chevron Corporation Customer Satisfaction Score by Age
Chevron Corporation's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 62% | |||||||||||||||
| 61-65 | 62% | |||||||||||||||
| 66+ | 83% |
Chevron Corporation Customer Satisfaction Score by Usage
Chevron Corporation's Customer Satisfaction score was rated the highest by customers who have used Chevron Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chevron Corporation Customer Satisfaction Score by Industry
Chevron Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
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}Chevron Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Chevron Corporation's Customer Satisfaction score is rated right above Phillips66, and is preceded by ExxonMobil.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConocoPhillips | 81% |
| Koch Industries | 79% |
| BP | 77% |
| ExxonMobil | 74% |
| Chevron Corporation | 69% |
| Phillips66 | 58% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Chevron Corporation's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Chevron Corporation | 69% |
| Ford Motor Company | 61% |
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Chevron Corporation Customer Service
3.7/5
Chevron Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Chevron Corporation's Customer Service
Address
San Ramon, CA 94583
Website
http://www.chevron.com
Quick Insights into Chevron Corporation Customer Service
Chevron Corporation's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.
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Ranked Chevron Corporation Customer Service the Highest
Ranked Chevron Corporation Customer Service the Lowest
Chevron Corporation Customer Service Score by Gender
Female customers rated Chevron Corporation's Customer Service score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Chevron Corporation Customer Service Score by Ethnicity
Chevron Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
Chevron Corporation Customer Service Score by Age
Chevron Corporation's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 4 | 66+ | 4 |
Chevron Corporation Customer Service Score by Usage
Chevron Corporation's Customer Service score was rated the highest by customers who have used Chevron Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chevron Corporation Customer Service Score by Industry
Chevron Corporation's Customer Service score was rated the highest by Retail industry customers, and the lowest by Arts and Entertainment industry customers.
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Chevron Corporation Customer Service vs. Competitors
Compared to its competitors, Chevron Corporation's Customer Service score is rated right above Phillips66, and is preceded by BP.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Koch Industries | 4.2/5 |
| ExxonMobil | 3.8/5 |
| BP | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Phillips66 | 3.6/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Chevron Corporation's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Chevron Corporation as an Employer
4.1/5
Chevron Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Chevron Corporation scored a 30 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Chevron Corporation would recommend the brand to a friend. ENPS measures how likely Chevron Corporation employees would recommend working at Chevron Corporation to a friend.
Net Promoter Score
30
NPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
Global Ranking Snapshot
Chevron Corporation is ranked #159 in the Global Top 100 Brands. It ranks just behind Harley-Davidson and just ahead of Universal Studios.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
157 |  | Activision |  | Bobby Kotick | Media and Entertainment |
158 |  | Harley-Davidson |  | Matthew Levatich | Automotive and Transportation |
159 | | Chevron Corporation | | Michael Wirth | Energy and Manufacturing |
160 |  | Universal Studios |  | Ronald Meyer | Media and Entertainment |
161 |  | Sonos |  | Patrick Spence | Consumer Goods |
162 |  | Fidelity Investments |  | Abigail Johnson | Banking and Financial Services |
163 |  | Patagonia |  | Rose Marcario | Retail |
Energy and Manufacturing Ranking Snapshot
Chevron Corporation is ranked #9 in the Energy and Manufacturing Industry. It ranks just behind Stanley Black & Decker and just ahead of Chevrolet.
| RANK | COMPANY | Location | |
|---|---|---|---|
7 | | Ford Motor Company | Dearborn, MI |
8 | | Stanley Black & Decker | New Britain, CT |
9 | | Chevron Corporation | San Ramon, CA |
10 |  | Chevrolet | Detroit, MI |
11 |  | Western Digital Corporation | Irvine, CA |
12 |  | Caterpillar Inc. | Deerfield, IL |
13 |  | DuPont | Wilmington, DE |
