Sonos NPS & Customer Reviews | Comparably
Sonos is
Ranked
#25
in
Consumer Goods Brands
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Sonos is ranked #25 in Consumer Goods Brands

About Sonos' Brand

Sonos is a wireless multi-room music system enabling users to play music anywhere in the house and control it using a smartphone. Sonos’s brand is ranked #161 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sonos. When compared to other organizations within the Consumer Goods industry, Sonos is ranked #25. Among its major competitors, Sonos is ranked in 5th place for NPS while Denon is 1st, and Bose is 2nd.Their current valuation is $4.41B

Brand at a Glance

80%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
1.9/5
Customer Service

Sonos Ranking

Sonos NPS

Sonos's Net Promoter Score (NPS) is a -43 with 25% Promoters, 7% Passives, and 68% Detractors. Net Promoter Score tracks whether Sonos's customers would recommend using the product based on a scale of -100 to 100.

Sonos Overall NPS

-43
NPS
25%Promoters
7%Passives
68%Detractors
Sonos Overall NPS

Sonos NPS Trend

-100
-50
0
50
100
Aug 2024
-43
Aug 2024-43
Sep 2024
-43
Sep 2024-43
Oct 2024
-43
Oct 2024-43
Nov 2024
-43
Nov 2024-43
Dec 2024
-42
Dec 2024-42
Jan 2025
-43
Jan 2025-43
Feb 2025
-43
Feb 2025-43
Jun 2025
-43
Jun 2025-43
Sep 2025
-43
Sep 2025-43
Oct 2025
-43
Oct 2025-43
Nov 2025
-43
Nov 2025-43
Jan 2026
-43
Jan 2026-43

How Other Brands Compare

Sonos is ranked #4 for NPS among its competitors. Denon and Bose come in first and second, with TDK coming in at third. Among those competitors, it is the lowest valued company behind TDK.

Sonos' Logo
Sonos
Bose's Logo
Bose
TDK's Logo
TDK
Denon's Logo
Denon
Global Ranking#161#99#-#-
NPS-433116100
Valuation Updated every 24 hours for public companies$4.41B$9.99B$18.56B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sonos NPS by Gender

Female customers rated Sonos's NPS 60 points higher than Male customers.

Male

-75

Sonos's NPS was rated -75 by Male customers on Comparably.

12%
Promoters
1%
Passives
87%
Detractors

Female

-15

Sonos's NPS was rated -15 by Female customers on Comparably.

40%
Promoters
5%
Passives
55%
Detractors

Sonos NPS by Ethnicity

Sonos's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
-76
Caucasian-76
Hispanic or Latino
-20
Hispanic or Latino-20
African American/Black
34
African American/Black34
Asian or Pacific Islander
-78
Asian or Pacific Islander-78
Other
-66
Other-66

Sonos NPS by Age

Sonos's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
80%
Passives
20%
Detractors
0%
18-2580%20%0%
Promoters
62%
Passives
0%
Detractors
38%
26-3062%0%38%
Promoters
5%
Passives
6%
Detractors
89%
31-355%6%89%
Promoters
11%
Passives
0%
Detractors
89%
36-4011%0%89%
Promoters
17%
Passives
2%
Detractors
81%
41-4517%2%81%
Promoters
10%
Passives
0%
Detractors
90%
46-5010%0%90%
Promoters
15%
Passives
3%
Detractors
82%
51-5515%3%82%
Promoters
11%
Passives
6%
Detractors
83%
56-6011%6%83%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%
Promoters
9%
Passives
0%
Detractors
91%
66+9%0%91%

Sonos NPS by Usage

Sonos's NPS was rated the highest by customers who have used Sonos's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-28
Less than 1 Year-28
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
-44
2 to 5 Years-44
5 to 10 Years
-77
5 to 10 Years-77
Over 10 Years
-83
Over 10 Years-83

Sonos NPS vs. Competitors

Compared to its competitors, Sonos's NPS is rated right below Focusrite.

COMPANYNPS Score
Denon
100
Bose
31
TDK
16
Devialet
0
Focusrite
N/A
Sonos
-43

Sonos NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Sonos's NPS is rated right below Tiffany & Co.

Sonos Customer Reviews

Out of the 47 Sonos customer reviews 16 were positive and 31 were constructive. Sonos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Fix the basic ability to play music without dropouts and a fast and responsve experience. The app is horrid - im a product designer and it breaks so many UX best practices - really bad at pretty much everything it tries to do and much worse than the app it replaced.
What can this brand most improve?
Make products repairable, not disposable.
What do you value most about this brand?
Excellent and innovative company with very high quality peiducts
What can this brand most improve?
They broke the app two months ago and in that time, havent fixed it. Unlike other apps, with Sonos, when the app breaks you can use the hardware. So they need to fix the app because they just broke all of my hardware as a result, making it worthless.
What can this brand most improve?
Secure that the app works. After the update and the move to cloud over local it is impossible to control the system and speakers

Sonos Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Sonos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Sonos Customer Loyalty

Sonos Customer Loyalty Score by Gender

Female customers rated Sonos's Customer Loyalty score 5% higher than Male customers.

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Male
79%
Yes
Female
84%
Yes

Sonos Customer Loyalty Score by Ethnicity

Sonos's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
82
out of 100
Other

Sonos Customer Loyalty Score by Age

Sonos's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
100%
26-30100%
31-35
72%
31-3572%
36-40
80%
36-4080%
41-45
87%
41-4587%
46-50
72%
46-5072%
51-55
79%
51-5579%
56-60
80%
56-6080%
61-65
87%
61-6587%
66+
67%
66+67%

Sonos Customer Loyalty Score by Usage

Sonos's Customer Loyalty score was rated the highest by customers who have used Sonos's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
61%
1 to 2 Years
91%
2 to 5 Years
76%
5 to 10 Years
79%
Over 10 Years
83%

Sonos Customer Loyalty Score by Industry

Sonos's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
78%
Accounting
85%
Aerospace and Aviation
64%
Architecture and Planning
100%
Arts and Entertainment
87%
Banking and Financial Services
78%
Biotech and Pharmaceuticals
100%
Construction
82%
Consulting
66%
Education
78%
Government and Public Policy
55%
Healthcare, Hospitals and Medicine
64%
Insurance
70%
Legal
78%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
82%
Professional Services
78%
Retail
100%

Sonos Customer Loyalty vs. Competitors

Compared to its competitors, Sonos's Customer Loyalty score is rated right above Denon, and is preceded by Bose.

COMPANYCustomer Loyalty Score
Devialet100%
TDK86%
Bose81%
Sonos80%
Denon10%
FocusriteN/A

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Sonos' Logo
VS
Devialet's Logo
TDK's Logo
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Denon's Logo
Focusrite's Logo

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Sonos's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

Unlock Sonos Customer Loyalty vs. Companies in Consumer Goods Data

Sonos' Logo
VS
Bath & Body Works' Logo
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Sonos Product Quality

2.2/5

Sonos has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.

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Sonos Product Information

Sonos’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Sonos's product the highest. Reviewers from the Education industry rated Sonos the lowest at 2.1.

Website
http://www.sonos.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Content
Media
SaaS
Sports & Entertainment

Quick Insights into Sonos Product Quality

Sonos's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.

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Ranked Sonos Product Quality the Highest

18-25
4.8
1 to 2 Years
4
African American/Black
3.5

Ranked Sonos Product Quality the Lowest

Asian or Pacific Islander
1.5
Over 10 Years
1.5
Professional Services
1.5

Sonos Product Quality Score by Gender

Female customers rated Sonos's Product Quality score 1.4 stars higher than Male customers.

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Male

1.6/5

Female

3/5

Sonos Product Quality Score by Ethnicity

Sonos's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
Hispanic or Latino
2.9
Hispanic or Latino2.9
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
1.7
Other1.7

Sonos Product Quality Score by Age

Sonos's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.8
18-254.8
26-30
3.4
26-303.4
31-35
1.8
31-351.8
36-40
1.7
36-401.7
41-45
1.8
41-451.8
46-50
1.5
46-501.5
51-55
1.8
51-551.8
56-60
1.7
56-601.7
61-65
1.5
61-651.5
66+
1.5
66+1.5

Sonos Product Quality Score by Usage

Sonos's Product Quality score was rated the highest by customers who have used Sonos's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
4
2 to 5 Years
2.6
5 to 10 Years
1.6
Over 10 Years
1.5

Sonos Product Quality Score by Industry

Sonos's Product Quality score was rated the highest by Retail industry customers, and the lowest by Professional Services industry customers.

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Tech
1.6
Accounting
2.8
Aerospace and Aviation
1.6
Architecture and Planning
2.3
Arts and Entertainment
2.2
Banking and Financial Services
1.7
Biotech and Pharmaceuticals
1.5
Construction
2.5
Consulting
1.9
Education
2.1
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Insurance
2
Legal
2.1
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
2.8
Professional Services
1.5
Retail
3.5

Sonos Product Quality vs. Competitors

Compared to its competitors, Sonos's Product Quality score is rated right above Focusrite, and is preceded by Devialet.

COMPANYProduct Quality Score
Bose4.1/5
TDK4.1/5
Denon2.5/5
Devialet2.5/5
Sonos2.2/5
FocusriteN/A

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Sonos' Logo
VS
Bose's Logo
TDK's Logo
Denon's Logo
Devialet's Logo
Focusrite's Logo

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Sonos's Product Quality score is rated right below Tiffany & Co.

COMPANYProduct Quality Score
Lego Group4.5/5
Red Bull4.2/5
Colgate Palmolive4.2/5
Gucci4.2/5
Bath & Body Works4.1/5
Hershey Company4.1/5
Crocs4.1/5
Tiffany & Co4/5
Sonos2.2/5

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Sonos' Logo
VS
Lego Group's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Gucci's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Sonos Pricing

Sonos ROI & Value For Money

2/5

Sonos has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Sonos Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Sonos.

Quick Insights into Sonos ROI

Sonos's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked Sonos ROI the Highest

18-25
4
African American/Black
3.6
Marketing, Advertising and Research
3.3

Ranked Sonos ROI the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

Sonos ROI Score by Gender

Female customers rated Sonos's ROI score 1.3 stars higher than Male customers.

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Male

1.5/5

Female

2.8/5

Sonos ROI Score by Ethnicity

Sonos's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
2.4
Hispanic or Latino2.4
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
1.6
Asian or Pacific Islander1.6
Other
1.5
Other1.5

Sonos ROI Score by Age

Sonos's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.1
26-303.1
31-35
1.5
31-351.5
36-40
1.6
36-401.6
41-45
1.6
41-451.6
46-50
1.5
46-501.5
51-55
1.7
51-551.7
56-60
1.8
56-601.8
61-65
1.5
61-651.5
66+
1.5
66+1.5

Sonos ROI Score by Usage

Sonos's ROI score was rated the highest by customers who have used Sonos's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.1
2 to 5 Years
2.4
5 to 10 Years
1.5
Over 10 Years
1.5

Sonos ROI Score by Industry

Sonos's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Accounting
2.5
Aerospace and Aviation
1.5
Architecture and Planning
2.1
Arts and Entertainment
1.8
Banking and Financial Services
1.7
Biotech and Pharmaceuticals
1.5
Construction
2.4
Consulting
1.7
Education
2.1
Government and Public Policy
2.1
Healthcare, Hospitals and Medicine
1.5
Insurance
1.5
Legal
2
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
3.3
Professional Services
1.7
Retail
2

Sonos Pricing vs. Competitors

Compared to its competitors, Sonos's ROI score is rated right above Focusrite, and is preceded by Bose.

COMPANYPricing Score
TDK4.1/5
Denon4/5
Devialet4/5
Bose3.8/5
Sonos2/5
FocusriteN/A

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Sonos' Logo
VS
TDK's Logo
Denon's Logo
Devialet's Logo
Bose's Logo
Focusrite's Logo

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Sonos's ROI score is rated right below Tiffany & Co.

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Sonos' Logo
VS
Colgate Palmolive's Logo
Lego Group's Logo
Hershey Company's Logo
Red Bull's Logo
Gucci's Logo
Bath & Body Works' Logo
Crocs' Logo
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Sonos Customer Satisfaction (CSAT)

Sonos Customer Satisfaction (CSAT) Score

29 / 100

Sonos has an overall Customer Satisfaction score of 29 rated by its users and customers.

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Very Satisfied19%
Satisfied10%
Neither Satisfied nor Dissatisfied8%
Dissatisfied25%
Very Dissatisfied38%
Very Satisfied
19%
Satisfied
10%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
38%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sonos Customer Satisfaction

Sonos's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Sonos Customer Satisfaction the Highest

18-25
100%
1 to 2 Years
87%
African American/Black
80%

Ranked Sonos Customer Satisfaction the Lowest

5 to 10 Years
12%
61-65
10%
Government and Public Policy
0%

Sonos Customer Satisfaction Score by Gender

Female customers rated Sonos's Customer Satisfaction score 33 points higher than Male customers.

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17 / 100
Male
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
29%
Very Dissatisfied
50%
50 / 100
Female
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
29%

Sonos Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sonos' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100
Very Satisfied11%
Satisfied6%
Neither Satisfied nor Dissatisfied4%
Dissatisfied33%
Very Dissatisfied46%
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
33%
Very Dissatisfied
46%

CSAT according to Hispanic or Latino

Sonos' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.

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40 / 100
Very Satisfied40%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied60%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%

CSAT according to African American/Black

Sonos' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to Asian or Pacific Islander

Sonos' Customer Satisfaction (CSAT) score was rated 28% according to Asian or Pacific Islander users and customers.

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28 / 100
Very Satisfied14%
Satisfied14%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied57%
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
57%

CSAT according to Other

Sonos' Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.

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26 / 100
Very Satisfied22%
Satisfied4%
Neither Satisfied nor Dissatisfied4%
Dissatisfied13%
Very Dissatisfied57%
Very Satisfied
22%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
57%

Sonos Customer Satisfaction Score by Age

Sonos's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
50%
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
20%
26-3050%
31-35 CSAT Score
12%
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
31%
Very Dissatisfied
44%
31-3512%
36-40 CSAT Score
14%
Very Satisfied
9%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
29%
Very Dissatisfied
52%
36-4014%
41-45 CSAT Score
28%
Very Satisfied
22%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
59%
41-4528%
46-50 CSAT Score
15%
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
47%
46-5015%
51-55 CSAT Score
24%
Very Satisfied
16%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
28%
Very Dissatisfied
44%
51-5524%
56-60 CSAT Score
11%
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
56%
56-6011%
61-65 CSAT Score
10%
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
50%
61-6510%
66+ CSAT Score
11%
Very Satisfied
5%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
33%
Very Dissatisfied
50%
66+11%

Sonos Customer Satisfaction Score by Usage

Sonos's Customer Satisfaction score was rated the highest by customers who have used Sonos's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
33
1 to 2 Years
87
2 to 5 Years
31
5 to 10 Years
12
Over 10 Years
14

Sonos Customer Satisfaction Score by Industry

Sonos's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
14
Accounting
62
Aerospace and Aviation
25
Arts and Entertainment
40
Banking and Financial Services
25
Biotech and Pharmaceuticals
0
Construction
40
Consulting
50
Government and Public Policy
0
Healthcare, Hospitals and Medicine
25
Legal
25
Marketing, Advertising and Research
25

Sonos Customer Satisfaction vs. Competitors

Compared to its competitors, Sonos's Customer Satisfaction score is rated right above Denon, and is preceded by Bose.

COMPANYCustomer Satisfaction (CSAT) Score
TDK95%
Bose74%
Sonos29%
Denon0%
Devialet0%
Focusrite0%

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TDK's Logo
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Focusrite's Logo

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Sonos's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group89%
Colgate Palmolive83%
Red Bull82%
Bath & Body Works81%
Hershey Company80%
Crocs79%
Gucci79%
Tiffany & Co72%
Sonos29%

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Sonos' Logo
VS
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Sonos Customer Service

1.9/5

Sonos has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.

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About Sonos's Customer Service

Address

223 E. De La Guerra, Santa Barbara, CA 93101


Website

http://www.sonos.com/


Phone Number

805-965-3001

Sonos's Social Links

Quick Insights into Sonos Customer Service

Sonos's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked Sonos Customer Service the Highest

18-25
4.6
African American/Black
3.6
1 to 2 Years
3

Ranked Sonos Customer Service the Lowest

Male
1.5
Over 10 Years
1.5
Tech
1.5

Sonos Customer Service Score by Gender

Female customers rated Sonos's Customer Service score 1.2 stars higher than Male customers.

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Male

1.5/5

Female

2.7/5

Sonos Customer Service Score by Ethnicity

Sonos's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
2.6
Hispanic or Latino2.6
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
1.7
Other1.7

Sonos Customer Service Score by Age

Sonos's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
3.1
26-303.1
31-35
1.7
31-351.7
36-40
1.5
36-401.5
41-45
1.6
41-451.6
46-50
1.5
46-501.5
51-55
1.7
51-551.7
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Sonos Customer Service Score by Usage

Sonos's Customer Service score was rated the highest by customers who have used Sonos's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.3
1 to 2 Years
3
2 to 5 Years
2.2
5 to 10 Years
1.5
Over 10 Years
1.5

Sonos Customer Service Score by Industry

Sonos's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Accounting
2.8
Aerospace and Aviation
1.6
Architecture and Planning
2.1
Arts and Entertainment
2.2
Banking and Financial Services
1.5
Biotech and Pharmaceuticals
1.5
Construction
2.4
Consulting
2.1
Education
1.7
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Insurance
1.5
Legal
2.2
Manufacturing and Machinery
1.5
Marketing, Advertising and Research
2.6
Professional Services
1.5
Retail
2.5

Sonos Customer Service vs. Competitors

Compared to its competitors, Sonos's Customer Service score is rated right above Focusrite, and is preceded by Devialet.

COMPANYCustomer Service Score
TDK4.3/5
Denon4/5
Bose3.7/5
Devialet2.5/5
Sonos1.9/5
FocusriteN/A

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VS
TDK's Logo
Denon's Logo
Bose's Logo
Devialet's Logo
Focusrite's Logo

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Sonos's Customer Service score is rated right below Tiffany & Co.

COMPANYCustomer Service Score
Lego Group4.2/5
Gucci4/5
Red Bull4/5
Colgate Palmolive4/5
Bath & Body Works4/5
Hershey Company3.9/5
Crocs3.8/5
Tiffany & Co3.8/5
Sonos1.9/5

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Sonos' Logo
VS
Lego Group's Logo
Gucci's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Sonos as an Employer

4.2/5

Sonos has a 4.2/5 stars for its overall company culture rated by their employees

  Sonos CEO
top
15%
CEO of Sonos

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sonos scored a -43 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonos would recommend the brand to a friend. ENPS measures how likely Sonos employees would recommend working at Sonos to a friend.

Net Promoter Score

-43
NPS Score
25%Promoters
7%Passive
68%Detractors

Employee Net Promoter Score

25
eNPS Score
50%Promoters
25%Passive
25%Detractors

Global Ranking Snapshot

Sonos is ranked #161 in the Global Top 100 Brands. It ranks just behind Universal Studios and just ahead of Fidelity Investments.

RANKCOMPANYCEOINDUSTRY
159
Chevron Corporation  Chevron Corporation CEO
Michael Wirth
Energy and Manufacturing
160
Universal Studios  Universal Studios CEO
Ronald Meyer
Media and Entertainment
161
Sonos  Sonos CEO
Patrick Spence
Consumer Goods
162
Fidelity Investments  Fidelity Investments CEO
Abigail Johnson
Banking and Financial Services
163
Patagonia  Patagonia CEO
Rose Marcario
Retail
164
Chevrolet  Chevrolet CEO
Mary Barra
Automotive and Transportation
165
WW (formally Weight Watchers)  WW (formally Weight Watchers) CEO
Mindy Grossman
Health and Wellness

Consumer Goods Ranking Snapshot

Sonos is ranked #25 in the Consumer Goods Industry. It ranks just behind Nestle USA and just ahead of Canon.

RANKCOMPANYLocation
23
Stanley Black & Decker
New Britain, CT
24
Nestle USA
Arlington, VA
25
Sonos
Santa Barbara, CA
26
Canon
Ho Ho Kus, NJ
27
Western Digital Corporation
Irvine, CA
28
Dyson
Chicago, IL
29
Clorox
Oakland, CA