100
NPS
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Denon
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About Denon's Brand
Denon is an electronics company that designs and manufactures home entertainment products. Among its major competitors, Denon is ranked in 1st place for NPS while Shure is 2nd, and Gemini is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Denon Ranking
- #1 / 4 of its competitors
Denon NPS
Denon's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Denon's customers would recommend using the product based on a scale of -100 to 100.
Denon Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Denon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Denon NPS vs. Competitors
Compared to its competitors, Denon's NPS is rated right above Shure.
| COMPANY | NPS Score | |
|---|---|---|
| Denon | 100 |
 | Shure | 36 |
 | Gemini | -3 |
 | NATIVE INSTRUMENTS | -23 |
 | Sonos | -43 |
Denon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Denon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Denon Customer Loyalty vs. Competitors
Compared to its competitors, Denon's Customer Loyalty score is rated right below NATIVE INSTRUMENTS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gemini | 80% |
| Sonos | 80% |
| Shure | 79% |
| NATIVE INSTRUMENTS | 75% |
| Denon | 10% |
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Denon Product Quality
2.5/5
Denon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Denon Product Information
Denon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.denon.com
Industry
Tech
Hardware and Devices
Media
SaaS
Sports & Entertainment
Denon Product Quality vs. Competitors
Compared to its competitors, Denon's Product Quality score is rated right above Sonos, and is preceded by Gemini.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shure | 4/5 |
| NATIVE INSTRUMENTS | 3.3/5 |
| Gemini | 3.3/5 |
| Denon | 2.5/5 |
| Sonos | 2.2/5 |
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Denon Pricing
Denon ROI & Value For Money
4/5
Denon has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Denon Pricing vs. Competitors
Compared to its competitors, Denon's ROI score is rated right above Gemini, and is preceded by Shure.
| COMPANY | Pricing Score | |
|---|---|---|
| Shure | 4/5 |
| Denon | 4/5 |
| Gemini | 3.3/5 |
| NATIVE INSTRUMENTS | 2.9/5 |
| Sonos | 2/5 |
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Denon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Denon Customer Satisfaction vs. Competitors
Compared to its competitors, Denon's Customer Satisfaction score is rated right below Sonos.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shure | 80% |
| NATIVE INSTRUMENTS | 53% |
| Gemini | 41% |
| Sonos | 29% |
| Denon | 0% |
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Denon Customer Service
4/5
Denon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Denon's Customer Service
Address
100 Corporate Drive, Mahwah, NJ
Website
http://www.denon.com
Phone Number
201-762-6500
Denon Customer Service vs. Competitors
Compared to its competitors, Denon's Customer Service score is rated right above Gemini, and is preceded by Shure.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shure | 4.1/5 |
| Denon | 4/5 |
| Gemini | 3/5 |
| NATIVE INSTRUMENTS | 2.5/5 |
| Sonos | 1.9/5 |
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Consumer vs. Employees
Denon scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Denon would recommend the brand to a friend. ENPS measures how likely Denon employees would recommend working at Denon to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
