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NPS
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Gemini
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About Gemini's Brand
Gemini is a development company focused on innovative products in the DJ and pro audio markets. Among its major competitors, Gemini is ranked in 5th place for NPS while Denon is 1st, and Ableton is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Gemini Ranking
- #4 / 4 of its competitors
Gemini NPS
Gemini's Net Promoter Score (NPS) is a -3 with 40% Promoters, 17% Passives, and 43% Detractors. Net Promoter Score tracks whether Gemini's customers would recommend using the product based on a scale of -100 to 100.
Gemini Overall NPS
| 40% | Promoters |
|---|---|
| 17% | Passives |
| 43% | Detractors |
Gemini NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 12 | Feb 2023 | 12 |
Apr 2023 10 | Apr 2023 | 10 |
Aug 2023 4 | Aug 2023 | 4 |
Nov 2023 -1 | Nov 2023 | -1 |
May 2024 5 | May 2024 | 5 |
Jun 2024 2 | Jun 2024 | 2 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 -3 | Nov 2024 | -3 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -2 | Jan 2025 | -2 |
Mar 2025 0 | Mar 2025 | 0 |
Jun 2025 -5 | Jun 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gemini NPS by Gender
Gemini's NPS was rated 0 by Male customers on Comparably.
Male
0
Gemini's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Gemini's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gemini NPS by Ethnicity
Gemini's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Gemini NPS by Age
Gemini's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Gemini NPS by Usage
Gemini's NPS was rated the highest by customers who have used Gemini's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Gemini Customer Reviews
Out of the 4 Gemini customer reviews 1 was positive and 3 were constructive. Gemini customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Gemini Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Gemini users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gemini Customer Loyalty Score by Gender
Gemini's Customer Loyalty score was rated 86 by Male customers on Comparably.
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Male
86%
Yes
Female
N/A
Yes
Gemini Customer Loyalty Score by Ethnicity
Gemini's Customer Loyalty score was rated 85% by Other customers on Comparably.
% who answered "Yes"
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85
out of 100
Other
Gemini Customer Loyalty Score by Age
Gemini's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
Gemini Customer Loyalty Score by Usage
Gemini's Customer Loyalty score was rated the highest by customers who have used Gemini's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Gemini Customer Loyalty Score by Industry
Gemini's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Gemini Customer Loyalty vs. Competitors
Compared to its competitors, Gemini's Customer Loyalty score is rated right above Kraken, and is preceded by Ableton.
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Gemini Product Quality
3.3/5
Gemini has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Gemini Product Information
Gemini’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Gemini's product the highest. Reviewers from the Accounting industry rated Gemini the lowest at 3.5.
- Website
- http://ikey-audio.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Gemini Product Quality
Gemini's Product Quality score was rated highest by customers who have used Gemini's products/services for 2 to 5 Years, and rated lowest by customers who have used Gemini's products/services for Less than 1 Year.
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Ranked Gemini Product Quality the Highest
Ranked Gemini Product Quality the Lowest
Gemini Product Quality Score by Gender
Gemini's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Gemini Product Quality Score by Ethnicity
Gemini's Product Quality score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gemini.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Gemini Product Quality Score by Age
Gemini's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 3.5 | 31-35 | 3.5 |
Gemini Product Quality Score by Usage
Gemini's Product Quality score was rated the highest by customers who have used Gemini's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Gemini Product Quality Score by Industry
Gemini's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Gemini Product Quality vs. Competitors
Compared to its competitors, Gemini's Product Quality score is rated right above Denon, and is preceded by Coinbase.
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VS
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Gemini Pricing
Gemini ROI & Value For Money
3.3/5
Gemini has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Gemini Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Gemini.
Quick Insights into Gemini ROI
Gemini's ROI score was rated highest by customers who have used Gemini's products/services for 2 to 5 Years, and rated lowest by customers who have used Gemini's products/services for Less than 1 Year.
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Ranked Gemini ROI the Highest
Ranked Gemini ROI the Lowest
Gemini ROI Score by Gender
Gemini's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Gemini ROI Score by Ethnicity
Gemini's ROI score was rated 2.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gemini.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.1 | Other | 2.1 |
Gemini ROI Score by Age
Gemini's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gemini.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 3.5 | 31-35 | 3.5 |
Gemini ROI Score by Usage
Gemini's ROI score was rated the highest by customers who have used Gemini's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Gemini ROI Score by Industry
Gemini's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Gemini Pricing vs. Competitors
Compared to its competitors, Gemini's ROI score is rated right below Coinbase.
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VS
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Gemini Customer Satisfaction (CSAT)
Gemini Customer Satisfaction (CSAT) Score
41 / 100
Gemini has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
22%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gemini Customer Satisfaction
Gemini's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked Gemini Customer Satisfaction the Highest
Gemini Customer Satisfaction Score by Gender
Gemini's Customer Satisfaction score was rated 37 by Male customers on Comparably.
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37 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Gemini Customer Satisfaction Score by Ethnicity
CSAT according to Other
Gemini's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Gemini Customer Satisfaction Score by Age
Gemini's Customer Satisfaction score was rated 66 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% |
Gemini Customer Satisfaction Score by Usage
Gemini's Customer Satisfaction score was rated 25 points by customers who have used Gemini's products/services for Less than 1 Year.
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Gemini Customer Satisfaction vs. Competitors
Compared to its competitors, Gemini's Customer Satisfaction score is rated right above Denon, and is preceded by Coinbase.
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VS
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Gemini Customer Service
3/5
Gemini has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Gemini's Customer Service
Address
Elizabeth, NJ
Website
http://ikey-audio.com/
Phone Number
(732)346-0061
Quick Insights into Gemini Customer Service
Gemini's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Gemini's products/services for Less than 1 Year.
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Ranked Gemini Customer Service the Highest
Ranked Gemini Customer Service the Lowest
Gemini Customer Service Score by Gender
Gemini's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Gemini Customer Service Score by Ethnicity
Gemini's Customer Service score was rated 2 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2 | Other | 2 |
Gemini Customer Service Score by Age
Gemini's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 3 | 31-35 | 3 |
Gemini Customer Service Score by Usage
Gemini's Customer Service score was rated the highest by customers who have used Gemini's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Gemini Customer Service Score by Industry
Gemini's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Gemini Customer Service vs. Competitors
Compared to its competitors, Gemini's Customer Service score is rated right below Coinbase.
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Gemini as an Employer
2.6/5
Gemini has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Gemini scored a -3 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Gemini would recommend the brand to a friend. ENPS measures how likely Gemini employees would recommend working at Gemini to a friend.
Net Promoter Score
-3
NPS Score
| 40% | Promoters |
|---|---|
| 17% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
