83
NPS
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Ableton
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About Ableton's Brand
Ableton develops software and hardware for creating, producing and performing music.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Ableton NPS
Ableton's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Ableton's customers would recommend using the product based on a scale of -100 to 100.
Ableton Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Ableton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 75 | Jun 2022 | 75 |
Aug 2022 83 | Aug 2022 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ableton Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Ableton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ableton Product Quality
4.3/5
Ableton has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Ableton Product Information
Ableton’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://ableton.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Sports & Entertainment
Ableton Pricing
Ableton ROI & Value For Money
4.2/5
Ableton has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Ableton Customer Satisfaction (CSAT)
Ableton Customer Satisfaction (CSAT) Score
100 / 100
Ableton has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ableton Customer Service
4.2/5
Ableton has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Ableton's Customer Service
Address
Berlin, MD United States of America
Website
http://ableton.com
Phone Number
(493) 028-8763
Ableton as an Employer
3.5/5
Ableton has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ableton scored a 83 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ableton would recommend the brand to a friend. ENPS measures how likely Ableton employees would recommend working at Ableton to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
