11
NPS
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Coinbase is ranked #24 in Top Brands for MillennialsAwards & Recognition
Coinbase is ranked #24 in Top Brands for Millennials
Awards & Recognition
About Coinbase's Brand
Coinbase is a digital wallet and exchange platform that allows users to transact bitcoin currency. Coinbase’s brand is ranked #94 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Coinbase. When compared to other organizations within the Tech industry, Coinbase is ranked #25. Among its major competitors, Coinbase is ranked in 4th place for NPS while Ripple is 1st, and Kraken is 2nd.Their current valuation is $8.10B
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Coinbase CMO
Coinbase Ranking
- #94 / 100 in Global Best Brands
- #24 in Top Brands for Millennials
- #25 in Tech
- #4 / 4 of its competitors
Coinbase NPS
Coinbase's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether Coinbase's customers would recommend using the product based on a scale of -100 to 100.
Coinbase Overall NPS
| 45% | Promoters |
|---|---|
| 21% | Passives |
| 34% | Detractors |
Coinbase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 11 | Mar 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Jun 2025 11 | Jun 2025 | 11 |
Jul 2025 11 | Jul 2025 | 11 |
Sep 2025 11 | Sep 2025 | 11 |
Nov 2025 11 | Nov 2025 | 11 |
Jan 2026 11 | Jan 2026 | 11 |
How Other Brands Compare
Coinbase is ranked #4 for NPS among its competitors. Ripple and Kraken come in first and second, with Stripe coming in at third. Among those competitors, it is the lowest valued company behind Stripe.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coinbase NPS by Gender
Female customers rated Coinbase's NPS 1 points higher than Male customers.
Male
10
Coinbase's NPS was rated 10 by Male customers on Comparably.
46%
Promoters
18%
Passives
36%
Detractors
Female
11
Coinbase's NPS was rated 11 by Female customers on Comparably.
50%
Promoters
11%
Passives
39%
Detractors
Coinbase NPS by Ethnicity
Coinbase's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 31 | Hispanic or Latino | 31 |
African American/Black 27 | African American/Black | 27 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 25 | Native American | 25 |
Other -20 | Other | -20 |
Coinbase NPS by Age
Coinbase's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Coinbase NPS by Usage
Coinbase's NPS was rated the highest by customers who have used Coinbase's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 6 | Less than 1 Year | 6 |
1 to 2 Years 22 | 1 to 2 Years | 22 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years -5 | 5 to 10 Years | -5 |
Over 10 Years -25 | Over 10 Years | -25 |
Coinbase Customer Reviews
Out of the 54 Coinbase customer reviews 34 were positive and 20 were constructive. Coinbase customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Coinbase Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Coinbase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coinbase Customer Loyalty Score by Gender
Male customers rated Coinbase's Customer Loyalty score 3% higher than Female customers.
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Male
80%
Yes
Female
77%
Yes
Coinbase Customer Loyalty Score by Ethnicity
Coinbase's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coinbase.
85
out of 100
Caucasian
89
out of 100
Hispanic or Latino
61
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
78
out of 100
Native American
72
out of 100
Other
Coinbase Customer Loyalty Score by Age
Coinbase's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Coinbase.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 72% | 26-30 | 72% |
31-35 73% | 31-35 | 73% |
36-40 85% | 36-40 | 85% |
41-45 76% | 41-45 | 76% |
46-50 77% | 46-50 | 77% |
51-55 91% | 51-55 | 91% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
Coinbase Customer Loyalty Score by Usage
Coinbase's Customer Loyalty score was rated the highest by customers who have used Coinbase's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coinbase Customer Loyalty Score by Industry
Coinbase's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Coinbase Customer Loyalty vs. Competitors
Compared to its competitors, Coinbase's Customer Loyalty score is rated right below Stripe.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Coinbase's Customer Loyalty score is rated right below Peloton.
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Coinbase Product Quality
3.6/5
Coinbase has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Coinbase Product Information
Coinbase’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Coinbase's product the highest. Reviewers from the Business and Consumer Services industry rated Coinbase the lowest at 3.6.
- Website
- https://www.coinbase.com
- Company Size
- 501-1,000 Employees
Industry
SaaS
Quick Insights into Coinbase Product Quality
Coinbase's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Coinbase's products/services for Over 10 Years.
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Ranked Coinbase Product Quality the Highest
Ranked Coinbase Product Quality the Lowest
Coinbase Product Quality Score by Gender
Female customers rated Coinbase's Product Quality score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
Coinbase Product Quality Score by Ethnicity
Coinbase's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coinbase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 3 | Native American | 3 |
Other 3.1 | Other | 3.1 |
Coinbase Product Quality Score by Age
Coinbase's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Coinbase.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3 | 61-65 | 3 |
66+ 1.8 | 66+ | 1.8 |
Coinbase Product Quality Score by Usage
Coinbase's Product Quality score was rated the highest by customers who have used Coinbase's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Coinbase Product Quality Score by Industry
Coinbase's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Education industry customers.
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Coinbase Product Quality vs. Competitors
Compared to its competitors, Coinbase's Product Quality score is rated right below Stripe.
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Product Quality for Other Tech Brands
In the Tech industry, Coinbase's Product Quality score is rated right below ROBLOX.
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Coinbase Pricing
Coinbase ROI & Value For Money
3.4/5
Coinbase has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Coinbase Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Coinbase.
Quick Insights into Coinbase ROI
Coinbase's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Education industry.
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Ranked Coinbase ROI the Highest
Ranked Coinbase ROI the Lowest
Coinbase ROI Score by Gender
Female customers rated Coinbase's ROI score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
Coinbase ROI Score by Ethnicity
Coinbase's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coinbase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 4 | Native American | 4 |
Other 2.9 | Other | 2.9 |
Coinbase ROI Score by Age
Coinbase's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Coinbase.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3 | 61-65 | 3 |
66+ 1.7 | 66+ | 1.7 |
Coinbase ROI Score by Usage
Coinbase's ROI score was rated the highest by customers who have used Coinbase's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Coinbase ROI Score by Industry
Coinbase's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Coinbase Pricing vs. Competitors
Compared to its competitors, Coinbase's ROI score is rated right below Stripe.
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ROI for Other Tech Brands
In the Tech industry, Coinbase's ROI score is rated right below ROBLOX.
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Coinbase Customer Satisfaction (CSAT)
Coinbase Customer Satisfaction (CSAT) Score
66 / 100
Coinbase has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
32%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coinbase Customer Satisfaction
Coinbase's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Coinbase's products/services for Over 10 Years.
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Ranked Coinbase Customer Satisfaction the Highest
Ranked Coinbase Customer Satisfaction the Lowest
Coinbase Customer Satisfaction Score by Gender
Female customers rated Coinbase's Customer Satisfaction score 6 points higher than Male customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 23% |
72 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 18% |
Coinbase Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coinbase's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
32%
Satisfied
30%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Coinbase's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.
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83 / 100
Very Satisfied
58%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Coinbase's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.
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70 / 100
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Coinbase's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
4%
Very Dissatisfied
13%
CSAT according to Native American
Coinbase's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Coinbase's Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.
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58 / 100
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
29%
Coinbase Customer Satisfaction Score by Age
Coinbase's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Coinbase.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 77% | |||||||||||||||
| 36-40 | 78% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 41% | |||||||||||||||
| 51-55 | 48% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 10% |
Coinbase Customer Satisfaction Score by Usage
Coinbase's Customer Satisfaction score was rated the highest by customers who have used Coinbase's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Coinbase Customer Satisfaction Score by Industry
Coinbase's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Coinbase Customer Satisfaction Score by Industry",
"text": "Coinbase's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 68,
"stars": 0,
"csatScore": 68,
"text": "Coinbase's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 68
},
{
"label": "Accounting",
"groupId": 495,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Coinbase's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 82
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Coinbase's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "Coinbase's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Coinbase's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Coinbase's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Commercial Real Estate",
"groupId": 508,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Coinbase's Customer Satisfaction score is rated by Commercial Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
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"groupId": 535,
"score": 100,
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"scoreClassName": "max",
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]
}Coinbase Customer Satisfaction vs. Competitors
Compared to its competitors, Coinbase's Customer Satisfaction score is rated right below Stripe.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Coinbase's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Coinbase Customer Service
3.4/5
Coinbase has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coinbase's overall Customer Service score rated by its users and customers.
About Coinbase's Customer Service
Address
San Francisco, CA
Website
https://www.coinbase.com
Quick Insights into Coinbase Customer Service
Coinbase's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 66+.
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Ranked Coinbase Customer Service the Highest
Ranked Coinbase Customer Service the Lowest
Coinbase Customer Service Score by Gender
Female customers rated Coinbase's Customer Service score 0.2 stars higher than Male customers.
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Male
3.1/5
Female
3.3/5
Coinbase Customer Service Score by Ethnicity
Coinbase's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coinbase.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 4 | Native American | 4 |
Other 2.8 | Other | 2.8 |
Coinbase Customer Service Score by Age
Coinbase's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coinbase.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
Coinbase Customer Service Score by Usage
Coinbase's Customer Service score was rated the highest by customers who have used Coinbase's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Coinbase Customer Service Score by Industry
Coinbase's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Coinbase Customer Service vs. Competitors
Compared to its competitors, Coinbase's Customer Service score is rated right below Stripe.
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Customer Service for Other Tech Brands
In the Tech industry, Coinbase's Customer Service score is rated right below ROBLOX.
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Coinbase as an Employer
3.6/5
Coinbase has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Coinbase scored a 11 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Coinbase would recommend the brand to a friend. ENPS measures how likely Coinbase employees would recommend working at Coinbase to a friend.
Net Promoter Score
11
NPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 40% | Promoters |
|---|---|
| 18% | Passive |
| 42% | Detractors |
Global Ranking Snapshot
Coinbase is ranked #94 in the Global Top 100 Brands. It ranks just behind 7-Eleven and just ahead of FedEx.
