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7-Eleven is

Ranked

#93

Global Top 100 Brands

Brand Page

7-Eleven

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7-Eleven

Rate this Brand

7-Eleven is ranked #48 in Top Brands for Gen Z
Awards & Recognition

About 7-Eleven's Brand

7-Eleven is a chain convenience retailer store with retails of food and beverage. It started with a simple idea – give customers what they want, when and where they want it. 7-Eleven’s brand is ranked #93 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of 7-Eleven. When compared to other organizations within the Retail industry, 7-Eleven is ranked #15. Among its major competitors, 7-Eleven is ranked in 3rd place for NPS while Alimentation Couche Tard is 1st, and Wawa, Inc. is 2nd. Overall, 7-Eleven has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $36.34B

Brand at a Glance

79%

Customer Loyalty

3.5/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

7-Eleven CMO

Marissa Henderson Jarratt

Marissa Jarratt is Senior Vice President and Chief Marketing Officer for 7-Eleven, Inc. She leads the strategy and execution to make 7-Eleven the preferred convenience solution for today’s digitally-savvy customer through brand strategy, advertising, media, CRM and owned channels, activation and partnerships, in-store experience, customer insights, corporate communications and customer care. She is also a member of 7-Eleven’s Executive Committee. Prior to joining 7-Eleven in 2019, Marissa held multiple senior leadership positions at PepsiCo and Dean Foods Company, where she developed deep food and beverage industry knowledge, general management and brand marketing expertise. Marissa has won numerous marketing industry awards and serves on the Advisory Council for the University of Texas at Austin McCombs School of Business Masters of Marketing Program. She holds a Master of Business Administration in Marketing, Bachelor of Business Administration in Finance and a bachelor’s in Spanish from The University of Texas at Austin. She lives in Plano, Texas with her husband and son.

7-Eleven Ranking

^#93 / 100 in Global Best Brands
^#48 in Top Brands for Gen Z
^#15 in Retail
^#3 / 4 of its competitors

7-Eleven NPS

7-Eleven's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether 7-Eleven's customers would recommend using the product based on a scale of -100 to 100.

7-Eleven Overall NPS

NPS

44%	Promoters
17%	Passives
39%	Detractors

7-Eleven NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 5	Feb 2025	5
Mar 2025 5	Mar 2025	5
Apr 2025 5	Apr 2025	5
May 2025 5	May 2025	5
Jun 2025 5	Jun 2025	5
Jul 2025 5	Jul 2025	5
Aug 2025 5	Aug 2025	5
Sep 2025 5	Sep 2025	5
Oct 2025 5	Oct 2025	5
Nov 2025 5	Nov 2025	5
Dec 2025 5	Dec 2025	5
Jan 2026 5	Jan 2026	5

How Other Brands Compare

7-Eleven is ranked third for NPS among its competitors. Alimentation Couche Tard and Wawa, Inc. come in first and second, with Circle K coming in at #4. Among those competitors, it is the third most valued company.

	7-Eleven	Wawa, Inc.	Circle K	Alimentation Couche Tard
Global Ranking	#93	#639	#-	#-
NPS	5	38	-38	60
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$36.34B	-	$32.35B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

7-Eleven NPS by Gender

Female customers rated 7-Eleven's NPS 14 points higher than Male customers.

Male

-9

7-Eleven's NPS was rated -9 by Male customers on Comparably.

38%

Promoters

15%

Passives

47%

Detractors

Female

7-Eleven's NPS was rated 5 by Female customers on Comparably.

44%

Promoters

17%

Passives

39%

Detractors

7-Eleven NPS by Ethnicity

7-Eleven's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -39	Caucasian	-39
Hispanic or Latino -18	Hispanic or Latino	-18
African American/Black -14	African American/Black	-14
Asian or Pacific Islander 30	Asian or Pacific Islander	30
Native American 10	Native American	10
Other 3	Other	3

7-Eleven NPS by Age

7-Eleven's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

26%

24%

26-30

40%

51%

31-35

29%

64%

36-40

32%

64%

41-45

44%

47%

46-50

26%

67%

51-55

23%

77%

56-60

38%

54%

61-65

47%

20%

33%

66+

27%

64%

7-Eleven NPS by Usage

7-Eleven's NPS was rated the highest by customers who have used 7-Eleven's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 17	Less than 1 Year	17
1 to 2 Years -2	1 to 2 Years	-2
2 to 5 Years 8	2 to 5 Years	8
5 to 10 Years 3	5 to 10 Years	3
Over 10 Years -9	Over 10 Years	-9

7-Eleven NPS vs. Competitors

Compared to its competitors, 7-Eleven's NPS is rated right above Circle K, and is preceded by Wawa, Inc..

COMPANY		NPS Score
	Alimentation Couche Tard	60
	Wawa, Inc.	38
	7-Eleven	5
	Circle K	-38

7-Eleven NPS vs Companies in Retail

In the Retail industry, 7-Eleven's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	7-Eleven	5

7-Eleven Customer Reviews

Out of the 73 7-Eleven customer reviews 47 were positive and 26 were constructive. 7-Eleven customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

7-Eleven Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of 7-Eleven users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

7-Eleven Customer Loyalty Score by Gender

Male customers rated 7-Eleven's Customer Loyalty score 2% higher than Female customers.

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Male

83%

Yes

Female

81%

Yes

7-Eleven Customer Loyalty Score by Ethnicity

7-Eleven's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

7-Eleven Customer Loyalty Score by Age

7-Eleven's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of 7-Eleven.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 84%	26-30	84%
31-35 83%	31-35	83%
36-40 87%	36-40	87%
41-45 85%	41-45	85%
46-50 80%	46-50	80%
51-55 67%	51-55	67%
56-60 93%	56-60	93%
61-65 94%	61-65	94%
66+ 67%	66+	67%

7-Eleven Customer Loyalty Score by Usage

7-Eleven's Customer Loyalty score was rated the highest by customers who have used 7-Eleven's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	76%
1 to 2 Years	83%
2 to 5 Years	80%
5 to 10 Years	79%
Over 10 Years	86%

7-Eleven Customer Loyalty Score by Industry

7-Eleven's Customer Loyalty score was rated the highest by Computer Hardware industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	85%
Accounting	78%
Aerospace and Aviation	52%
Fashion and Beauty	82%
Architecture and Planning	70%
Arts and Entertainment	95%
Automotive and Transportation	82%
Banking and Financial Services	68%
Beverage, Wine and Spirits	64%
Business and Consumer Services	83%
Business Supplies and Equipment	78%
Chemicals	78%
Computer Hardware	100%
Consulting	66%
Consumer Goods	100%
Consumer Services	85%
Education	82%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	100%
Hospitality	61%
Legal	82%
Travel and Hospitality	100%
Logistics and Supply Chain	55%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	82%
Media and Entertainment	100%
Energy and Manufacturing	100%
Restaurants	70%
Retail	87%
Transportation	70%

7-Eleven Customer Loyalty vs. Competitors

Compared to its competitors, 7-Eleven's Customer Loyalty score is rated right above Circle K, and is preceded by Wawa, Inc..

COMPANY		Customer Loyalty Score
	Alimentation Couche Tard	87%
	Wawa, Inc.	86%
	7-Eleven	79%
	Circle K	77%

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Customer Loyalty for Other Retail Brands

In the Retail industry, 7-Eleven's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	7-Eleven	79%
	Chipotle	76%

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7-Eleven Product Quality

3.5/5

7-Eleven has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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7-Eleven Product Information

7-Eleven’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated 7-Eleven's product the highest. Reviewers from the Accounting industry rated 7-Eleven the lowest at 3.8.

Website: http://www.7-eleven.com

Company Size: 10,000+ Employees

Industry

Food and Beverages

Quick Insights into 7-Eleven Product Quality

7-Eleven's Product Quality score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked 7-Eleven Product Quality the Highest

Chemicals	5
Asian or Pacific Islander	4
18-25	3.9

Ranked 7-Eleven Product Quality the Lowest

Native American	2.6
66+	2
Manufacturing and Machinery	1.5

7-Eleven Product Quality Score by Gender

Female customers rated 7-Eleven's Product Quality score 0.3 stars higher than Male customers.

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Male

3.1/5

Female

3.4/5

7-Eleven Product Quality Score by Ethnicity

7-Eleven's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 2.6	Native American	2.6
Other 3.5	Other	3.5

7-Eleven Product Quality Score by Age

7-Eleven's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.8	26-30	2.8
31-35 2.5	31-35	2.5
36-40 2.4	36-40	2.4
41-45 3.3	41-45	3.3
46-50 2.9	46-50	2.9
51-55 2.3	51-55	2.3
56-60 3	56-60	3
61-65 3.9	61-65	3.9
66+ 2	66+	2

7-Eleven Product Quality Score by Usage

7-Eleven's Product Quality score was rated the highest by customers who have used 7-Eleven's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.5
2 to 5 Years	3.5
5 to 10 Years	3.4
Over 10 Years	3.1

7-Eleven Product Quality Score by Industry

7-Eleven's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.6
Accounting	3.8
Aerospace and Aviation	2.4
Fashion and Beauty	1.8
Architecture and Planning	3.5
Arts and Entertainment	3.8
Automotive and Transportation	3.1
Banking and Financial Services	2.9
Beverage, Wine and Spirits	3.9
Business and Consumer Services	3.4
Business Supplies and Equipment	3.9
Chemicals	5
Computer Hardware	3.9
Consulting	2.8
Consumer Goods	3.7
Consumer Services	3.1
Education	4
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	2.4
Hospitality	2.5
Legal	2.1
Travel and Hospitality	4.3
Logistics and Supply Chain	2.7
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.5
Media and Entertainment	4.3
Energy and Manufacturing	2.6
Restaurants	2.7
Retail	2.9
Transportation	3.8

7-Eleven Product Quality vs. Competitors

Compared to its competitors, 7-Eleven's Product Quality score is rated right above Circle K, and is preceded by Wawa, Inc..

COMPANY		Product Quality Score
	Alimentation Couche Tard	3.9/5
	Wawa, Inc.	3.9/5
	7-Eleven	3.5/5
	Circle K	2.4/5

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Product Quality for Other Retail Brands

In the Retail industry, 7-Eleven's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	7-Eleven	3.5/5

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7-Eleven Pricing

7-Eleven ROI & Value For Money

3.2/5

7-Eleven has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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7-Eleven Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from 7-Eleven.

Quick Insights into 7-Eleven ROI

7-Eleven's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked 7-Eleven ROI the Highest

Business Supplies and Equipment	4.1
Asian or Pacific Islander	3.8
18-25	3.5

Ranked 7-Eleven ROI the Lowest

Caucasian	2.5
66+	1.7
Fashion and Beauty	1.6

7-Eleven ROI Score by Gender

Female customers rated 7-Eleven's ROI score 0.2 stars higher than Male customers.

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Male

3/5

Female

3.2/5

7-Eleven ROI Score by Ethnicity

7-Eleven's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 2.6	Native American	2.6
Other 3.1	Other	3.1

7-Eleven ROI Score by Age

7-Eleven's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3	26-30	3
31-35 2.4	31-35	2.4
36-40 2.6	36-40	2.6
41-45 3.3	41-45	3.3
46-50 2.6	46-50	2.6
51-55 2.2	51-55	2.2
56-60 3.1	56-60	3.1
61-65 3.4	61-65	3.4
66+ 1.7	66+	1.7

7-Eleven ROI Score by Usage

7-Eleven's ROI score was rated the highest by customers who have used 7-Eleven's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.2
2 to 5 Years	3.1
5 to 10 Years	3.2
Over 10 Years	3

7-Eleven ROI Score by Industry

7-Eleven's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.4
Accounting	3.5
Aerospace and Aviation	2.4
Fashion and Beauty	1.6
Architecture and Planning	2.8
Arts and Entertainment	3.7
Automotive and Transportation	2.9
Banking and Financial Services	3
Beverage, Wine and Spirits	2.8
Business and Consumer Services	3.4
Business Supplies and Equipment	4.1
Chemicals	2.9
Computer Hardware	3.6
Consulting	3.2
Consumer Goods	3.3
Consumer Services	2.8
Education	3.6
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	2.6
Hospitality	2.2
Legal	2
Travel and Hospitality	3.3
Logistics and Supply Chain	3
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	2.9
Media and Entertainment	3.8
Energy and Manufacturing	2.5
Restaurants	2.3
Retail	3.3
Transportation	3.3

7-Eleven Pricing vs. Competitors

Compared to its competitors, 7-Eleven's ROI score is rated right above Circle K, and is preceded by Alimentation Couche Tard.

COMPANY		Pricing Score
	Wawa, Inc.	3.8/5
	Alimentation Couche Tard	3.8/5
	7-Eleven	3.2/5
	Circle K	2.3/5

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ROI for Other Retail Brands

In the Retail industry, 7-Eleven's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	7-Eleven	3.2/5

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7-Eleven Customer Satisfaction (CSAT)

7-Eleven Customer Satisfaction (CSAT) Score

62 / 100

7-Eleven has an overall Customer Satisfaction score of 62 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	28%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	5%
Very Dissatisfied	23%

Very Satisfied

34%

Satisfied

28%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into 7-Eleven Customer Satisfaction

7-Eleven's Customer Satisfaction score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked 7-Eleven Customer Satisfaction the Highest

Chemicals	100%
Asian or Pacific Islander	83%
18-25	79%

Ranked 7-Eleven Customer Satisfaction the Lowest

Native American	40%
66+	28%
Manufacturing and Machinery	0%

7-Eleven Customer Satisfaction Score by Gender

Female customers rated 7-Eleven's Customer Satisfaction score 14 points higher than Male customers.

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52 / 100

Male

	Very Satisfied	27%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	7%
	Very Dissatisfied	30%

66 / 100

Female

	Very Satisfied	34%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	5%
	Very Dissatisfied	22%

7-Eleven Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

7-Eleven's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

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41 / 100

Very Satisfied	22%
Satisfied	19%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	8%
Very Dissatisfied	39%

Very Satisfied

22%

Satisfied

19%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

39%

CSAT according to Hispanic or Latino

7-Eleven's Customer Satisfaction (CSAT) score was rated 52% according to Hispanic or Latino users and customers.

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52 / 100

Very Satisfied	34%
Satisfied	18%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	11%
Very Dissatisfied	29%

Very Satisfied

34%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

29%

CSAT according to African American/Black

7-Eleven's Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.

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43 / 100

Very Satisfied	31%
Satisfied	12%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	12%
Very Dissatisfied	37%

Very Satisfied

31%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

37%

CSAT according to Asian or Pacific Islander

7-Eleven's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100

Very Satisfied	38%
Satisfied	45%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	6%

Very Satisfied

38%

Satisfied

45%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

7-Eleven's Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.

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40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

7-Eleven's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.

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69 / 100

Very Satisfied	31%
Satisfied	38%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	3%
Very Dissatisfied	22%

Very Satisfied

31%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

22%

7-Eleven Customer Satisfaction Score by Age

7-Eleven's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

79%

26-30

46%

31-35

43%

36-40

36%

41-45

62%

46-50

40%

51-55

36%

56-60

62%

61-65

65%

66+

28%

7-Eleven Customer Satisfaction Score by Usage

7-Eleven's Customer Satisfaction score was rated the highest by customers who have used 7-Eleven's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	69
1 to 2 Years	66
2 to 5 Years	67
5 to 10 Years	61
Over 10 Years	52

7-Eleven Customer Satisfaction Score by Industry

7-Eleven's Customer Satisfaction score was rated the highest by Chemicals industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "7-Eleven Customer Satisfaction Score by Industry",
	"text": "7-Eleven's Customer Satisfaction score was rated the highest by Chemicals industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
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			"label": "Tech",
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			"scoreClassName": "",
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			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
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			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 58,
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			"scoreClassName": "",
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			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 86,
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			"scoreClassName": "",
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			"label": "Chemicals",
			"groupId": 506,
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			"label": "Computer Hardware",
			"groupId": 509,
			"score": 67,
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			"scoreClassName": "",
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			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
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			"label": "Consumer Services",
			"groupId": 514,
			"score": 40,
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			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
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			"scoreClassName": "",
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		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
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			"scoreClassName": "",
			"scoreLabel": 60
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		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
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			"scoreClassName": "",
			"scoreLabel": 44
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		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
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			"label": "Legal",
			"groupId": 529,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
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			"scoreClassName": "",
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			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
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		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
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			"scoreClassName": "",
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			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 100,
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		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 67,
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			"csatScore": 67,
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			"scoreClassName": "",
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		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 20,
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			"csatScore": 20,
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			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
			"text": "7-Eleven's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
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	]
}

Tech	60
Accounting	78
Aerospace and Aviation	33
Fashion and Beauty	0
Architecture and Planning	45
Arts and Entertainment	79
Automotive and Transportation	40
Banking and Financial Services	50
Beverage, Wine and Spirits	60
Business and Consumer Services	58
Business Supplies and Equipment	86
Chemicals	100
Computer Hardware	67
Consulting	33
Consumer Goods	100
Consumer Services	40
Education	70
Government and Public Policy	60
Healthcare, Hospitals and Medicine	44
Hospitality	33
Legal	25
Travel and Hospitality	100
Logistics and Supply Chain	67
Manufacturing and Machinery	0
Marketing, Advertising and Research	77
Media and Entertainment	100
Energy and Manufacturing	67
Restaurants	20
Retail	61
Transportation	67

7-Eleven Customer Satisfaction vs. Competitors

Compared to its competitors, 7-Eleven's Customer Satisfaction score is rated right above Circle K, and is preceded by Wawa, Inc..

COMPANY		Customer Satisfaction (CSAT) Score
	Alimentation Couche Tard	100%
	Wawa, Inc.	75%
	7-Eleven	62%
	Circle K	36%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, 7-Eleven's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	7-Eleven	62%
	Chipotle	62%

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7-Eleven Customer Service

3.3/5

7-Eleven has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About 7-Eleven's Customer Service

Address

Dallas, TX

Website

http://www.7-eleven.com

Phone Number

4018497190

Quick Insights into 7-Eleven Customer Service

7-Eleven's Customer Service score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked 7-Eleven Customer Service the Highest

Media and Entertainment	4.1
Asian or Pacific Islander	3.9
18-25	3.7

Ranked 7-Eleven Customer Service the Lowest

Caucasian	2.4
66+	2.2
Manufacturing and Machinery	1.6

7-Eleven Customer Service Score by Gender

Female customers rated 7-Eleven's Customer Service score 0.4 stars higher than Male customers.

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Male

2.9/5

Female

3.3/5

7-Eleven Customer Service Score by Ethnicity

7-Eleven's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3	Native American	3
Other 3.2	Other	3.2

7-Eleven Customer Service Score by Age

7-Eleven's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 2.8	26-30	2.8
31-35 2.4	31-35	2.4
36-40 2.3	36-40	2.3
41-45 3.3	41-45	3.3
46-50 2.2	46-50	2.2
51-55 2.2	51-55	2.2
56-60 2.9	56-60	2.9
61-65 3.3	61-65	3.3
66+ 2.2	66+	2.2

7-Eleven Customer Service Score by Usage

7-Eleven's Customer Service score was rated the highest by customers who have used 7-Eleven's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.3
2 to 5 Years	3.3
5 to 10 Years	3.2
Over 10 Years	3

7-Eleven Customer Service Score by Industry

7-Eleven's Customer Service score was rated the highest by Media and Entertainment industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.4
Accounting	3.5
Aerospace and Aviation	2.7
Fashion and Beauty	1.9
Architecture and Planning	2.8
Arts and Entertainment	3.7
Automotive and Transportation	3.1
Banking and Financial Services	3
Beverage, Wine and Spirits	2.3
Business and Consumer Services	3.4
Business Supplies and Equipment	4
Chemicals	3.6
Computer Hardware	3.6
Consulting	3.1
Consumer Goods	3.1
Consumer Services	3
Education	3.5
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	2.6
Hospitality	2.3
Legal	2
Travel and Hospitality	4.1
Logistics and Supply Chain	2.9
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	3.2
Media and Entertainment	4.1
Energy and Manufacturing	2.8
Restaurants	2.5
Retail	3.2
Transportation	3.1

7-Eleven Customer Service vs. Competitors

Compared to its competitors, 7-Eleven's Customer Service score is rated right above Circle K, and is preceded by Alimentation Couche Tard.

COMPANY		Customer Service Score
	Wawa, Inc.	3.9/5
	Alimentation Couche Tard	3.4/5
	7-Eleven	3.3/5
	Circle K	2.3/5

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Customer Service for Other Retail Brands

In the Retail industry, 7-Eleven's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	7-Eleven	3.3/5

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7-Eleven as an Employer

2.5/5

7-Eleven has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of 7-Eleven

Joseph M. DePinto

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

7-Eleven scored a 5 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of 7-Eleven would recommend the brand to a friend. ENPS measures how likely 7-Eleven employees would recommend working at 7-Eleven to a friend.

Net Promoter Score

NPS Score

44%	Promoters
17%	Passive
39%	Detractors

Employee Net Promoter Score

-40

eNPS Score

24%	Promoters
12%	Passive
64%	Detractors

Global Ranking Snapshot

7-Eleven is ranked #93 in the Global Top 100 Brands. It ranks just behind Procter & Gamble and just ahead of Coinbase.

RANK			INDUSTRY
91	Twitter	Elon Musk	Tech
92	Procter & Gamble	David Taylor	Consumer Goods
93	7-Eleven	Joseph M. DePinto	Retail
94	Coinbase	Brian Armstrong	Tech
95	FedEx	Frederick Smith	Automotive and Transportation
96	3M	Mike Roman	Consumer Goods
97	Nordstrom	Erik Nordstrom	Retail

Retail Ranking Snapshot

7-Eleven is ranked #15 in the Retail Industry. It ranks just behind The Home Depot and just ahead of Nordstrom.

RANK		Location
13	Whole Foods Market	Austin, TX
14	The Home Depot	Atlanta, GA
15	7-Eleven	Dallas, TX
16	Nordstrom	Seattle, WA
17	Foot Locker	New York City, NY
18	Best Buy	Minneapolis, MN
19	Walmart	Bentonville, AR

7-Eleven is ranked #48 in Top Brands for Gen ZAwards & Recognition

Awards & Recognition

About 7-Eleven's Brand

Brand at a Glance

Marissa Henderson Jarratt

7-Eleven Ranking

7-Eleven NPS

7-Eleven Overall NPS

7-Eleven NPS Trend

How Other Brands Compare

What is NPS

7-Eleven NPS by Gender

Male

Female

7-Eleven NPS by Ethnicity

7-Eleven NPS by Age

7-Eleven NPS by Usage

7-Eleven NPS vs. Competitors

7-Eleven NPS vs Companies in Retail

7-Eleven Customer Reviews

7-Eleven Customer Loyalty

7-Eleven Customer Loyalty Score by Gender

7-Eleven Customer Loyalty Score by Ethnicity

7-Eleven Customer Loyalty Score by Age

7-Eleven Customer Loyalty Score by Usage

7-Eleven Customer Loyalty Score by Industry

7-Eleven Customer Loyalty vs. Competitors

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Customer Loyalty for Other Retail Brands

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7-Eleven Product Quality

7-Eleven Product Information

Industry

Quick Insights into 7-Eleven Product Quality

Ranked 7-Eleven Product Quality the Highest

Ranked 7-Eleven Product Quality the Lowest

7-Eleven Product Quality Score by Gender

Male

Female

7-Eleven Product Quality Score by Ethnicity

7-Eleven Product Quality Score by Age

7-Eleven Product Quality Score by Usage

7-Eleven Product Quality Score by Industry

7-Eleven Product Quality vs. Competitors

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Product Quality for Other Retail Brands

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7-Eleven Pricing

7-Eleven ROI & Value For Money

7-Eleven Pricing Plans

Quick Insights into 7-Eleven ROI

Ranked 7-Eleven ROI the Highest

Ranked 7-Eleven ROI the Lowest

7-Eleven ROI Score by Gender

Male

Female

7-Eleven ROI Score by Ethnicity

7-Eleven ROI Score by Age

7-Eleven ROI Score by Usage

7-Eleven ROI Score by Industry

7-Eleven Pricing vs. Competitors

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ROI for Other Retail Brands

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7-Eleven Customer Satisfaction (CSAT)

7-Eleven Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into 7-Eleven Customer Satisfaction

Ranked 7-Eleven Customer Satisfaction the Highest

Ranked 7-Eleven Customer Satisfaction the Lowest

7-Eleven Customer Satisfaction Score by Gender

7-Eleven Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

7-Eleven Customer Satisfaction Score by Age

7-Eleven Customer Satisfaction Score by Usage

7-Eleven is ranked #48 in Top Brands for Gen Z
Awards & Recognition