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Wawa, Inc. is

Ranked

#98

Retail Brands

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Wawa, Inc.

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Wawa, Inc.

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Wawa, Inc. is ranked #98 in Retail Brands

About Wawa, Inc. Brand

Wawa, Inc.’s brand is ranked #639 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wawa, Inc.. When compared to other organizations within the Retail industry, Wawa, Inc. is ranked #98. Among its major competitors, Wawa, Inc. is ranked in 1st place for NPS while Pret A Manger is 2nd, and Cosi is 3rd. Overall, Wawa, Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

86%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Wawa, Inc. Ranking

^#639 in Global Best Brands
^#98 in Retail
^#1 / 4 of its competitors

Wawa, Inc. NPS

Wawa, Inc.'s Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Wawa, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Wawa, Inc. Overall NPS

NPS

62%	Promoters
14%	Passives
24%	Detractors

Wawa, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 40	Dec 2024	40
Jan 2025 39	Jan 2025	39
Feb 2025 40	Feb 2025	40
Mar 2025 39	Mar 2025	39
Apr 2025 38	Apr 2025	38
May 2025 38	May 2025	38
Jun 2025 38	Jun 2025	38
Jul 2025 38	Jul 2025	38
Aug 2025 38	Aug 2025	38
Sep 2025 38	Sep 2025	38
Dec 2025 38	Dec 2025	38
Jan 2026 38	Jan 2026	38

How Other Brands Compare

Wawa, Inc. is ranked first for NPS among its competitors. Pret A Manger and Dunkin' come in second and third, with 7-Eleven coming in at #4.

	Wawa, Inc.	Dunkin'	7-Eleven	Pret A Manger
Global Ranking	#639	#43	#93	#-
NPS	38	12	5	23
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$36.34B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wawa, Inc. NPS by Gender

Female customers rated Wawa, Inc.'s NPS 15 points higher than Male customers.

Male

Wawa, Inc.'s NPS was rated 28 by Male customers on Comparably.

55%

Promoters

18%

Passives

27%

Detractors

Female

Wawa, Inc.'s NPS was rated 43 by Female customers on Comparably.

66%

Promoters

11%

Passives

23%

Detractors

Wawa, Inc. NPS by Ethnicity

Wawa, Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34
Hispanic or Latino 33	Hispanic or Latino	33
African American/Black 30	African American/Black	30
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 32	Other	32

Wawa, Inc. NPS by Age

Wawa, Inc.'s NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

65%

13%

22%

26-30

66%

17%

31-35

42%

50%

36-40

86%

14%

41-45

64%

12%

24%

46-50

65%

10%

25%

51-55

50%

21%

29%

56-60

68%

16%

61-65

53%

18%

29%

66+

56%

19%

25%

Wawa, Inc. NPS by Usage

Wawa, Inc.'s NPS was rated the highest by customers who have used Wawa, Inc.'s products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 20	Less than 1 Year	20
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years 31	5 to 10 Years	31
Over 10 Years 44	Over 10 Years	44

Wawa, Inc. NPS vs. Competitors

Compared to its competitors, Wawa, Inc.'s NPS is rated right above Pret A Manger.

COMPANY		NPS Score
	Wawa, Inc.	38
	Pret A Manger	23
	Cosi	23
	Dunkin'	12
	7-Eleven	5
	Seattle Coffee Company	N/A

Wawa, Inc. NPS vs Companies in Retail

In the Retail industry, Wawa, Inc.'s NPS is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Wawa, Inc.	38
	Bath & Body Works	38
	Target	36
	Chipotle	16

Wawa, Inc. Customer Reviews

Out of the 41 Wawa, Inc. customer reviews 32 were positive and 9 were constructive. Wawa, Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Wawa, Inc. Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Wawa, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86%

14%

Wawa, Inc. Customer Loyalty Score by Gender

Female customers rated Wawa, Inc.'s Customer Loyalty score 3% higher than Male customers.

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Male

88%

Yes

Female

91%

Yes

Wawa, Inc. Customer Loyalty Score by Ethnicity

Wawa, Inc.'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Wawa, Inc. Customer Loyalty Score by Age

Wawa, Inc.'s Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 93%	26-30	93%
31-35 100%	31-35	100%
36-40 87%	36-40	87%
41-45 82%	41-45	82%
46-50 82%	46-50	82%
51-55 93%	51-55	93%
56-60 91%	56-60	91%
61-65 74%	61-65	74%
66+ 94%	66+	94%

Wawa, Inc. Customer Loyalty Score by Usage

Wawa, Inc.'s Customer Loyalty score was rated the highest by customers who have used Wawa, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	82%
2 to 5 Years	85%
5 to 10 Years	93%
Over 10 Years	91%

Wawa, Inc. Customer Loyalty Score by Industry

Wawa, Inc.'s Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	80%
Accounting	94%
Aerospace and Aviation	60%
Architecture and Planning	61%
Arts and Entertainment	100%
Automotive and Transportation	100%
Banking and Financial Services	85%
Business and Consumer Services	87%
Construction	100%
Consumer Services	100%
Education	90%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	84%
Hospitality	100%
Legal	100%
Marketing, Advertising and Research	100%
Retail	87%
Transportation	100%

Wawa, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Wawa, Inc.'s Customer Loyalty score is rated right above Dunkin'.

COMPANY		Customer Loyalty Score
	Wawa, Inc.	86%
	Dunkin'	80%
	7-Eleven	79%
	Pret A Manger	73%
	Cosi	72%
	Seattle Coffee Company	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Wawa, Inc.'s Customer Loyalty score is rated right above Trader Joe's, and is preceded by Bath & Body Works.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Wawa, Inc.	86%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%

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Wawa, Inc. Product Quality

3.9/5

Wawa, Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Wawa, Inc. Product Information

Wawa, Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Wawa, Inc.'s product the highest. Reviewers from the Tech industry rated Wawa, Inc. the lowest at 4.2.

Website: https://www.wawa.com/

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Wawa, Inc. Product Quality

Wawa, Inc.'s Product Quality score was rated highest by customers from the Legal industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked Wawa, Inc. Product Quality the Highest

Legal	4.6
18-25	4.3
Over 10 Years	4.1

Ranked Wawa, Inc. Product Quality the Lowest

Less than 1 Year	3.4
Architecture and Planning	3.1
Asian or Pacific Islander	2.9

Wawa, Inc. Product Quality Score by Gender

Female customers rated Wawa, Inc.'s Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Wawa, Inc. Product Quality Score by Ethnicity

Wawa, Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 4	Other	4

Wawa, Inc. Product Quality Score by Age

Wawa, Inc.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.1	26-30	4.1
31-35 3.7	31-35	3.7
36-40 4.3	36-40	4.3
41-45 3.8	41-45	3.8
46-50 4.2	46-50	4.2
51-55 3.7	51-55	3.7
56-60 3.9	56-60	3.9
61-65 3.9	61-65	3.9
66+ 4.1	66+	4.1

Wawa, Inc. Product Quality Score by Usage

Wawa, Inc.'s Product Quality score was rated the highest by customers who have used Wawa, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.8
2 to 5 Years	3.8
5 to 10 Years	4
Over 10 Years	4.1

Wawa, Inc. Product Quality Score by Industry

Wawa, Inc.'s Product Quality score was rated the highest by Legal industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.2
Accounting	3.7
Aerospace and Aviation	3.5
Architecture and Planning	3.1
Arts and Entertainment	4.4
Automotive and Transportation	3.5
Banking and Financial Services	4.5
Business and Consumer Services	4.5
Construction	3.5
Consumer Services	3.4
Education	4
Government and Public Policy	4.3
Healthcare, Hospitals and Medicine	3.8
Hospitality	3.9
Legal	4.6
Marketing, Advertising and Research	4.5
Retail	4.2
Transportation	3.6

Wawa, Inc. Product Quality vs. Competitors

Compared to its competitors, Wawa, Inc.'s Product Quality score is rated right above Pret A Manger, and is preceded by Cosi.

COMPANY		Product Quality Score
	Cosi	4/5
	Wawa, Inc.	3.9/5
	Pret A Manger	3.9/5
	Dunkin'	3.6/5
	7-Eleven	3.5/5
	Seattle Coffee Company	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Wawa, Inc.'s Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Wawa, Inc.	3.9/5
	Chipotle	3.8/5

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Wawa, Inc. Pricing

Wawa, Inc. ROI & Value For Money

3.8/5

Wawa, Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Wawa, Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Wawa, Inc..

Quick Insights into Wawa, Inc. ROI

Wawa, Inc.'s ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Wawa, Inc. ROI the Highest

Banking and Financial Services	4.6
46-50	4.1
Female	4

Ranked Wawa, Inc. ROI the Lowest

Asian or Pacific Islander	3.4
Less than 1 Year	3.2
Automotive and Transportation	3.1

Wawa, Inc. ROI Score by Gender

Female customers rated Wawa, Inc.'s ROI score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

Wawa, Inc. ROI Score by Ethnicity

Wawa, Inc.'s ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.8	Other	3.8

Wawa, Inc. ROI Score by Age

Wawa, Inc.'s ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.9	26-30	3.9
31-35 3.8	31-35	3.8
36-40 4	36-40	4
41-45 3.7	41-45	3.7
46-50 4.1	46-50	4.1
51-55 3.7	51-55	3.7
56-60 3.9	56-60	3.9
61-65 3.8	61-65	3.8
66+ 3.8	66+	3.8

Wawa, Inc. ROI Score by Usage

Wawa, Inc.'s ROI score was rated the highest by customers who have used Wawa, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.9
Over 10 Years	3.9

Wawa, Inc. ROI Score by Industry

Wawa, Inc.'s ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	4
Accounting	3.7
Aerospace and Aviation	3.4
Architecture and Planning	3.5
Arts and Entertainment	3.6
Automotive and Transportation	3.1
Banking and Financial Services	4.6
Business and Consumer Services	3.9
Construction	4.3
Consumer Services	3.7
Education	3.9
Government and Public Policy	4.2
Healthcare, Hospitals and Medicine	3.9
Hospitality	3.5
Legal	4.2
Marketing, Advertising and Research	4
Retail	4.1
Transportation	3.6

Wawa, Inc. Pricing vs. Competitors

Compared to its competitors, Wawa, Inc.'s ROI score is rated right above Cosi.

COMPANY		Pricing Score
	Wawa, Inc.	3.8/5
	Cosi	3.6/5
	Pret A Manger	3.5/5
	Dunkin'	3.4/5
	7-Eleven	3.2/5
	Seattle Coffee Company	N/A

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ROI for Other Retail Brands

In the Retail industry, Wawa, Inc.'s ROI score is rated right above American Eagle Outfitters, and is preceded by Target.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	Wawa, Inc.	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Wawa, Inc. Customer Satisfaction (CSAT)

Wawa, Inc. Customer Satisfaction (CSAT) Score

75 / 100

Wawa, Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wawa, Inc. Customer Satisfaction

Wawa, Inc.'s Customer Satisfaction score was rated highest by customers who have used Wawa, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers from the Transportation industry.

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Ranked Wawa, Inc. Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Arts and Entertainment	100%

Ranked Wawa, Inc. Customer Satisfaction the Lowest

2 to 5 Years	66%
61-65	61%
Transportation	40%

Wawa, Inc. Customer Satisfaction Score by Gender

Male customers rated Wawa, Inc.'s Customer Satisfaction score 2 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	54%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	15%

76 / 100

Female

	Very Satisfied	56%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	4%
	Very Dissatisfied	11%

Wawa, Inc. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wawa, Inc. Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100

Very Satisfied	59%
Satisfied	18%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	13%

Very Satisfied

59%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

Wawa, Inc. Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

CSAT according to African American/Black

Wawa, Inc. Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.

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70 / 100

Very Satisfied	45%
Satisfied	25%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

45%

Satisfied

25%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

Wawa, Inc. Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Wawa, Inc. Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.

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79 / 100

Very Satisfied	54%
Satisfied	25%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

54%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

Wawa, Inc. Customer Satisfaction Score by Age

Wawa, Inc.'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

91%

26-30

100%

31-35

66%

36-40

66%

41-45

76%

46-50

77%

51-55

70%

56-60

82%

61-65

61%

66+

70%

Wawa, Inc. Customer Satisfaction Score by Usage

Wawa, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Wawa, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	83
1 to 2 Years	100
2 to 5 Years	66
5 to 10 Years	76
Over 10 Years	76

Wawa, Inc. Customer Satisfaction Score by Industry

Wawa, Inc.'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.

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	"title": "Wawa, Inc. Customer Satisfaction Score by Industry",
	"text": "Wawa, Inc.'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wawa, Inc.'s Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		}
	]
}

Tech	83
Accounting	83
Aerospace and Aviation	60
Architecture and Planning	80
Arts and Entertainment	100
Automotive and Transportation	66
Banking and Financial Services	100
Business and Consumer Services	100
Construction	67
Consumer Services	75
Education	76
Government and Public Policy	67
Healthcare, Hospitals and Medicine	73
Hospitality	80
Legal	100
Marketing, Advertising and Research	60
Retail	100
Transportation	40

Wawa, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Wawa, Inc.'s Customer Satisfaction score is rated right above Dunkin', and is preceded by Pret A Manger.

COMPANY		Customer Satisfaction (CSAT) Score
	Cosi	86%
	Pret A Manger	78%
	Wawa, Inc.	75%
	Dunkin'	65%
	7-Eleven	62%
	Seattle Coffee Company	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Wawa, Inc.'s Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Wawa, Inc.	75%
	Chipotle	62%

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Wawa, Inc. Customer Service

3.9/5

Wawa, Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Wawa, Inc.'s Customer Service

Website

https://www.wawa.com/

Quick Insights into Wawa, Inc. Customer Service

Wawa, Inc.'s Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Construction industry.

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Ranked Wawa, Inc. Customer Service the Highest

Banking and Financial Services	4.6
36-40	4.5
1 to 2 Years	4.1

Ranked Wawa, Inc. Customer Service the Lowest

61-65	3.4
Asian or Pacific Islander	3.4
Construction	3.1

Wawa, Inc. Customer Service Score by Gender

Female customers rated Wawa, Inc.'s Customer Service score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Wawa, Inc. Customer Service Score by Ethnicity

Wawa, Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.8	Other	3.8

Wawa, Inc. Customer Service Score by Age

Wawa, Inc.'s Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 4.2	26-30	4.2
31-35 3.8	31-35	3.8
36-40 4.5	36-40	4.5
41-45 3.9	41-45	3.9
46-50 4.2	46-50	4.2
51-55 3.9	51-55	3.9
56-60 3.9	56-60	3.9
61-65 3.4	61-65	3.4
66+ 3.9	66+	3.9

Wawa, Inc. Customer Service Score by Usage

Wawa, Inc.'s Customer Service score was rated the highest by customers who have used Wawa, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	3.9
Over 10 Years	4.1

Wawa, Inc. Customer Service Score by Industry

Wawa, Inc.'s Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.

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Tech	4.3
Accounting	3.9
Aerospace and Aviation	3.6
Architecture and Planning	3.3
Arts and Entertainment	4.1
Automotive and Transportation	3.1
Banking and Financial Services	4.6
Business and Consumer Services	4
Construction	3.1
Consumer Services	3.9
Education	4
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	3.7
Hospitality	3.9
Legal	4.4
Marketing, Advertising and Research	4.2
Retail	4.3
Transportation	3.7

Wawa, Inc. Customer Service vs. Competitors

Compared to its competitors, Wawa, Inc.'s Customer Service score is rated right above Cosi, and is preceded by Pret A Manger.

COMPANY		Customer Service Score
	Pret A Manger	3.9/5
	Wawa, Inc.	3.9/5
	Cosi	3.9/5
	Dunkin'	3.4/5
	7-Eleven	3.3/5
	Seattle Coffee Company	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Wawa, Inc.'s Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Wawa, Inc.	3.9/5
	Chipotle	3.6/5

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Wawa, Inc. as an Employer

3.1/5

Wawa, Inc. has a 3.1/5 stars for its overall company culture rated by their employees

top

50%

CEO of Wawa, Inc.

Chris Gheysens

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wawa, Inc. scored a 38 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Wawa, Inc. would recommend the brand to a friend. ENPS measures how likely Wawa, Inc. employees would recommend working at Wawa, Inc. to a friend.

Net Promoter Score

NPS Score

62%	Promoters
14%	Passive
24%	Detractors

Employee Net Promoter Score

-19

eNPS Score

31%	Promoters
19%	Passive
50%	Detractors

Global Ranking Snapshot

Wawa, Inc. is ranked #639 in the Global Top 100 Brands. It ranks just behind VICE Media and just ahead of Fiverr.com.

RANK			INDUSTRY
637	MailChimp	Ben Chestnut	Tech
638	VICE Media	Nancy Dubuc	Media and Entertainment
639	Wawa, Inc.	Chris Gheysens	Retail
640	Fiverr.com	Micha Kaufman	Business and Consumer Services
641	Pluralsight	Aaron Skonnard	Tech
642	Nutanix	Rajiv Ramaswami	Tech
643	23andMe	Anne Wojcicki	Health and Wellness

Retail Ranking Snapshot

Wawa, Inc. is ranked #98 in the Retail Industry. It ranks just behind Wegmans and just ahead of Sally Beauty.

RANK		Location
96	B&H Photo	New York City, NY
97	Wegmans	Rochester, NY
98	Wawa, Inc.
99	Sally Beauty	Denton, TX
100	Boxed	Edison, NJ
101	Philz Coffee	San Francisco, CA
102	Tommy Bahama	Seattle, WA