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Wegmans is

Ranked

#97

Retail Brands

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Wegmans

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Wegmans

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Wegmans is ranked #97 in Retail Brands

About Wegmans' Brand

Wegmans’s brand is ranked #633 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wegmans. When compared to other organizations within the Retail industry, Wegmans is ranked #97. Among its major competitors, Wegmans is ranked in 1st place for NPS while Trader Joe's is 2nd, and Publix Super Markets is 3rd.Their current valuation is $3.15B

Brand at a Glance

86%

Customer Loyalty

4.3/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

Wegmans Ranking

^#633 in Global Best Brands
^#97 in Retail
^#1 / 4 of its competitors

Wegmans NPS

Wegmans's Net Promoter Score (NPS) is a 56 with 72% Promoters, 12% Passives, and 16% Detractors. Net Promoter Score tracks whether Wegmans's customers would recommend using the product based on a scale of -100 to 100.

Wegmans Overall NPS

NPS

72%	Promoters
12%	Passives
16%	Detractors

Wegmans NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 55	Feb 2025	55
Mar 2025 55	Mar 2025	55
Apr 2025 55	Apr 2025	55
May 2025 55	May 2025	55
Jun 2025 55	Jun 2025	55
Jul 2025 55	Jul 2025	55
Aug 2025 55	Aug 2025	55
Sep 2025 55	Sep 2025	55
Oct 2025 55	Oct 2025	55
Nov 2025 55	Nov 2025	55
Dec 2025 55	Dec 2025	55
Jan 2026 55	Jan 2026	55

How Other Brands Compare

Wegmans is ranked first for NPS among its competitors. Trader Joe's and Publix Super Markets come in second and third, with Whole Foods Market coming in at #4. Among those competitors, it is the most valued company.

	Wegmans	Trader Joe's	Whole Foods Market	Publix Super Markets
Global Ranking	#633	#11	#68	#246
NPS	56	46	19	35
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$3.15B	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wegmans NPS by Gender

Female customers rated Wegmans's NPS 4 points higher than Male customers.

Male

Wegmans's NPS was rated 59 by Male customers on Comparably.

75%

Promoters

Passives

16%

Detractors

Female

Wegmans's NPS was rated 63 by Female customers on Comparably.

78%

Promoters

Passives

15%

Detractors

Wegmans NPS by Ethnicity

Wegmans's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 65	Caucasian	65
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 55	African American/Black	55
Asian or Pacific Islander 75	Asian or Pacific Islander	75
Native American 60	Native American	60
Other 40	Other	40

Wegmans NPS by Age

Wegmans's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

84%

13%

26-30

66%

10%

24%

31-35

69%

23%

36-40

81%

14%

41-45

76%

17%

46-50

88%

12%

51-55

84%

11%

56-60

56%

13%

31%

61-65

83%

11%

66+

77%

18%

Wegmans NPS by Usage

Wegmans's NPS was rated the highest by customers who have used Wegmans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49
1 to 2 Years 70	1 to 2 Years	70
2 to 5 Years 55	2 to 5 Years	55
5 to 10 Years 59	5 to 10 Years	59
Over 10 Years 64	Over 10 Years	64

Wegmans NPS vs. Competitors

Compared to its competitors, Wegmans's NPS is rated right above Trader Joe's.

COMPANY		NPS Score
	Wegmans	56
	Trader Joe's	46
	Publix Super Markets	35
	Whole Foods Market	19
	Giant Eagle	-5
	Brookshire Grocery Company	-14
	Safeway	-41
	The GIANT Company	-41

Wegmans NPS vs Companies in Retail

In the Retail industry, Wegmans's NPS is rated right above REI.

COMPANY		NPS Score
	Wegmans	56
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16

Wegmans Customer Reviews

Out of the 79 Wegmans customer reviews 70 were positive and 9 were constructive. Wegmans customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Wegmans Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Wegmans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

Wegmans Customer Loyalty Score by Gender

Female customers rated Wegmans's Customer Loyalty score 4% higher than Male customers.

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Male

88%

Yes

Female

92%

Yes

Wegmans Customer Loyalty Score by Ethnicity

Wegmans's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Wegmans Customer Loyalty Score by Age

Wegmans's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 79%	26-30	79%
31-35 86%	31-35	86%
36-40 91%	36-40	91%
41-45 88%	41-45	88%
46-50 100%	46-50	100%
51-55 88%	51-55	88%
56-60 89%	56-60	89%
61-65 95%	61-65	95%
66+ 93%	66+	93%

Wegmans Customer Loyalty Score by Usage

Wegmans's Customer Loyalty score was rated the highest by customers who have used Wegmans's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	74%
1 to 2 Years	83%
2 to 5 Years	80%
5 to 10 Years	94%
Over 10 Years	95%

Wegmans Customer Loyalty Score by Industry

Wegmans's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	82%
Accounting	89%
Aerospace and Aviation	78%
Fashion and Beauty	100%
Architecture and Planning	64%
Arts and Entertainment	100%
Automotive and Transportation	100%
Banking and Financial Services	100%
Beverage, Wine and Spirits	100%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	90%
Construction	100%
Consulting	87%
Consumer Goods	100%
Education	94%
Government and Public Policy	91%
Healthcare, Hospitals and Medicine	84%
Hospitality	82%
Insurance	100%
Legal	89%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%
Military and Defense	100%
Non-Profit	100%
Real Estate	100%
Retail	85%

Wegmans Customer Loyalty vs. Competitors

Compared to its competitors, Wegmans's Customer Loyalty score is rated right above Trader Joe's, and is preceded by Publix Super Markets.

COMPANY		Customer Loyalty Score
	Publix Super Markets	87%
	Wegmans	86%
	Trader Joe's	86%
	The GIANT Company	85%
	Brookshire Grocery Company	82%
	Safeway	80%
	Whole Foods Market	78%
	Giant Eagle	75%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Wegmans's Customer Loyalty score is rated right above Trader Joe's, and is preceded by Bath & Body Works.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Wegmans	86%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%

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Wegmans Product Quality

4.3/5

Wegmans has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Wegmans Product Information

Wegmans’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Wegmans's product the highest.

Website: http://www.wegmans.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Wegmans Product Quality

Wegmans's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Wegmans Product Quality the Highest

Automotive and Transportation	5
51-55	4.6
Caucasian	4.5

Ranked Wegmans Product Quality the Lowest

Less than 1 Year	4
African American/Black	3.9
Government and Public Policy	3.7

Wegmans Product Quality Score by Gender

Wegmans's Product Quality score was rated 4.4 by both Female and Male customers on Comparably.

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Male

4.4/5

Female

4.4/5

Wegmans Product Quality Score by Ethnicity

Wegmans's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 4.1	Native American	4.1
Other 4.1	Other	4.1

Wegmans Product Quality Score by Age

Wegmans's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.1	26-30	4.1
31-35 4	31-35	4
36-40 4.4	36-40	4.4
41-45 4.4	41-45	4.4
46-50 4.5	46-50	4.5
51-55 4.6	51-55	4.6
56-60 4	56-60	4
61-65 4.6	61-65	4.6
66+ 4.5	66+	4.5

Wegmans Product Quality Score by Usage

Wegmans's Product Quality score was rated the highest by customers who have used Wegmans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.4
2 to 5 Years	4.3
5 to 10 Years	4.3
Over 10 Years	4.4

Wegmans Product Quality Score by Industry

Wegmans's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	4.3
Accounting	4.5
Aerospace and Aviation	4.1
Fashion and Beauty	3.9
Architecture and Planning	4.6
Arts and Entertainment	4.6
Automotive and Transportation	5
Banking and Financial Services	4.2
Beverage, Wine and Spirits	5
Biotech and Pharmaceuticals	5
Business and Consumer Services	4.3
Construction	5
Consulting	4.2
Consumer Goods	4.7
Education	4.2
Government and Public Policy	3.7
Healthcare, Hospitals and Medicine	4.1
Hospitality	5
Insurance	4.2
Legal	4.9
Manufacturing and Machinery	5
Marketing, Advertising and Research	4.9
Military and Defense	5
Non-Profit	5
Real Estate	4.1
Retail	3.9

Wegmans Product Quality vs. Competitors

Compared to its competitors, Wegmans's Product Quality score is rated right above Trader Joe's.

COMPANY		Product Quality Score
	Wegmans	4.3/5
	Trader Joe's	4.2/5
	Publix Super Markets	4/5
	Whole Foods Market	4/5
	Giant Eagle	3.2/5
	Brookshire Grocery Company	2.9/5
	Safeway	2.5/5
	The GIANT Company	2.5/5

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Product Quality for Other Retail Brands

In the Retail industry, Wegmans's Product Quality score is rated right above REI.

COMPANY		Product Quality Score
	Wegmans	4.3/5
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Wegmans Pricing

Wegmans ROI & Value For Money

4/5

Wegmans has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Wegmans Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Wegmans.

Quick Insights into Wegmans ROI

Wegmans's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Wegmans ROI the Highest

Automotive and Transportation	4.9
51-55	4.4
Asian or Pacific Islander	4.4

Ranked Wegmans ROI the Lowest

Native American	3.6
56-60	3.2
Government and Public Policy	2.5

Wegmans ROI Score by Gender

Wegmans's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Wegmans ROI Score by Ethnicity

Wegmans's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 3.6	Native American	3.6
Other 3.7	Other	3.7

Wegmans ROI Score by Age

Wegmans's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.1	26-30	4.1
31-35 3.7	31-35	3.7
36-40 4	36-40	4
41-45 4	41-45	4
46-50 4.2	46-50	4.2
51-55 4.4	51-55	4.4
56-60 3.2	56-60	3.2
61-65 4	61-65	4
66+ 4.1	66+	4.1

Wegmans ROI Score by Usage

Wegmans's ROI score was rated the highest by customers who have used Wegmans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.2
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	4

Wegmans ROI Score by Industry

Wegmans's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	4.1
Accounting	4.1
Aerospace and Aviation	4.5
Fashion and Beauty	3.6
Architecture and Planning	3.6
Arts and Entertainment	4.6
Automotive and Transportation	4.9
Banking and Financial Services	3.8
Beverage, Wine and Spirits	4.8
Biotech and Pharmaceuticals	4.8
Business and Consumer Services	4.1
Construction	4.8
Consulting	3.5
Consumer Goods	4
Education	3.8
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	3.7
Hospitality	4.5
Insurance	3.2
Legal	4.5
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	4.4
Military and Defense	4.7
Non-Profit	4.5
Real Estate	3.8
Retail	3.8

Wegmans Pricing vs. Competitors

Compared to its competitors, Wegmans's ROI score is rated right above Trader Joe's.

COMPANY		Pricing Score
	Wegmans	4/5
	Trader Joe's	4/5
	Publix Super Markets	3.7/5
	Whole Foods Market	3.6/5
	Brookshire Grocery Company	2.9/5
	Giant Eagle	2.8/5
	The GIANT Company	2.4/5
	Safeway	2.3/5

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ROI for Other Retail Brands

In the Retail industry, Wegmans's ROI score is rated right above Trader Joe's, and is preceded by REI.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Wegmans	4/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Wegmans Customer Satisfaction (CSAT)

Wegmans Customer Satisfaction (CSAT) Score

82 / 100

Wegmans has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied	64%
Satisfied	18%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	8%

Very Satisfied

64%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wegmans Customer Satisfaction

Wegmans's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Insurance industry.

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Ranked Wegmans Customer Satisfaction the Highest

Accounting	100%
Native American	100%
18-25	97%

Ranked Wegmans Customer Satisfaction the Lowest

31-35	74%
African American/Black	73%
Insurance	33%

Wegmans Customer Satisfaction Score by Gender

Female customers rated Wegmans's Customer Satisfaction score 1 points higher than Male customers.

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84 / 100

Male

	Very Satisfied	66%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	6%
	Very Dissatisfied	8%

85 / 100

Female

	Very Satisfied	67%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	6%
	Very Dissatisfied	8%

Wegmans Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wegmans' Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100

Very Satisfied	68%
Satisfied	18%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	6%
Very Dissatisfied	7%

Very Satisfied

68%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Wegmans' Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.

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91 / 100

Very Satisfied	73%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

73%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Wegmans' Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.

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73 / 100

Very Satisfied	58%
Satisfied	15%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	19%

Very Satisfied

58%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to Asian or Pacific Islander

Wegmans' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Wegmans' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Wegmans' Customer Satisfaction (CSAT) score was rated 84% according to Other users and customers.

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84 / 100

Very Satisfied	64%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	4%

Very Satisfied

64%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

Wegmans Customer Satisfaction Score by Age

Wegmans's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

97%

26-30

81%

31-35

74%

36-40

93%

41-45

76%

46-50

94%

51-55

94%

56-60

78%

61-65

88%

66+

80%

Wegmans Customer Satisfaction Score by Usage

Wegmans's Customer Satisfaction score was rated the highest by customers who have used Wegmans's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	86
1 to 2 Years	91
2 to 5 Years	89
5 to 10 Years	80
Over 10 Years	84

Wegmans Customer Satisfaction Score by Industry

Wegmans's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.

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{
	"title": "Wegmans Customer Satisfaction Score by Industry",
	"text": "Wegmans's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 96,
			"stars": 0,
			"csatScore": 96,
			"text": "Wegmans's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 96
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wegmans's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Wegmans's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wegmans's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Wegmans's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
			"text": "Wegmans's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 70
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Wegmans's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "Wegmans's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "Wegmans's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "Wegmans's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 71
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wegmans's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wegmans's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Wegmans's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
			"text": "Wegmans's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 70
		}
	]
}

Tech	96
Accounting	100
Aerospace and Aviation	67
Architecture and Planning	80
Arts and Entertainment	100
Automotive and Transportation	67
Banking and Financial Services	86
Beverage, Wine and Spirits	100
Business and Consumer Services	70
Construction	100
Consulting	86
Consumer Goods	100
Education	84
Government and Public Policy	63
Healthcare, Hospitals and Medicine	71
Hospitality	100
Insurance	33
Legal	100
Manufacturing and Machinery	100
Marketing, Advertising and Research	100
Military and Defense	100
Non-Profit	100
Real Estate	72
Retail	70

Wegmans Customer Satisfaction vs. Competitors

Compared to its competitors, Wegmans's Customer Satisfaction score is rated right above Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	Wegmans	82%
	Trader Joe's	79%
	Publix Super Markets	73%
	Whole Foods Market	64%
	Giant Eagle	49%
	Brookshire Grocery Company	40%
	Safeway	33%
	The GIANT Company	33%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Wegmans's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Amazon.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	Wegmans	82%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Wegmans Customer Service

4.2/5

Wegmans has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Wegmans's Customer Service

Address

Rochester, NY

Website

http://www.wegmans.com

Quick Insights into Wegmans Customer Service

Wegmans's Customer Service score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Wegmans Customer Service the Highest

Beverage, Wine and Spirits	5
18-25	4.5
Asian or Pacific Islander	4.5

Ranked Wegmans Customer Service the Lowest

Native American	3.8
56-60	3.7
Government and Public Policy	3.2

Wegmans Customer Service Score by Gender

Female customers rated Wegmans's Customer Service score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

Wegmans Customer Service Score by Ethnicity

Wegmans's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Native American 3.8	Native American	3.8
Other 4	Other	4

Wegmans Customer Service Score by Age

Wegmans's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.3	26-30	4.3
31-35 3.9	31-35	3.9
36-40 4.3	36-40	4.3
41-45 4.1	41-45	4.1
46-50 4.3	46-50	4.3
51-55 4.5	51-55	4.5
56-60 3.7	56-60	3.7
61-65 4.4	61-65	4.4
66+ 4.3	66+	4.3

Wegmans Customer Service Score by Usage

Wegmans's Customer Service score was rated the highest by customers who have used Wegmans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.4
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	4.3

Wegmans Customer Service Score by Industry

Wegmans's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	4.3
Accounting	4.3
Aerospace and Aviation	4.5
Fashion and Beauty	3.6
Architecture and Planning	3.9
Arts and Entertainment	4.7
Automotive and Transportation	4.7
Banking and Financial Services	3.9
Beverage, Wine and Spirits	5
Biotech and Pharmaceuticals	4.8
Business and Consumer Services	4.3
Construction	4.8
Consulting	4.1
Consumer Goods	4.6
Education	4.3
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	3.8
Hospitality	5
Insurance	3.7
Legal	4.9
Manufacturing and Machinery	4.7
Marketing, Advertising and Research	4.8
Military and Defense	4.9
Non-Profit	4.9
Real Estate	4
Retail	3.9

Wegmans Customer Service vs. Competitors

Compared to its competitors, Wegmans's Customer Service score is rated right above Trader Joe's.

COMPANY		Customer Service Score
	Wegmans	4.2/5
	Trader Joe's	4.2/5
	Publix Super Markets	3.9/5
	Whole Foods Market	3.8/5
	Giant Eagle	3.2/5
	Brookshire Grocery Company	2.8/5
	Safeway	2.3/5
	The GIANT Company	2.2/5

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Customer Service for Other Retail Brands

In the Retail industry, Wegmans's Customer Service score is rated right above Costco, and is preceded by REI.

COMPANY		Customer Service Score
	REI	4.4/5
	Wegmans	4.2/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Wegmans as an Employer

4.3/5

Wegmans has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Wegmans

Colleen Wegman

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wegmans scored a 56 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Wegmans would recommend the brand to a friend. ENPS measures how likely Wegmans employees would recommend working at Wegmans to a friend.

Net Promoter Score

NPS Score

72%	Promoters
12%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
20%	Passive
28%	Detractors

Global Ranking Snapshot

Wegmans is ranked #633 in the Global Top 100 Brands. It ranks just behind The Trade Desk, Inc. and just ahead of Yext .

RANK			INDUSTRY
631	Anytime Fitness	Chuck Runyon	Health and Wellness
632	The Trade Desk, Inc.	Jeff Green	Tech
633	Wegmans	Colleen Wegman	Retail
634	Yext	Mike Walrath	Media and Entertainment
635	Raytheon Technologies	Gregory Hayes	Automotive and Transportation
636	Thrive Market	Nicholas Green	Health and Wellness
637	MailChimp	Ben Chestnut	Tech

Retail Ranking Snapshot

Wegmans is ranked #97 in the Retail Industry. It ranks just behind B&H Photo and just ahead of Wawa, Inc..

RANK		Location
95	Hobby Lobby	Oklahoma City, OK
96	B&H Photo	New York City, NY
97	Wegmans	Rochester, NY
98	Wawa, Inc.
99	Sally Beauty	Denton, TX
100	Boxed	Edison, NJ
101	Philz Coffee	San Francisco, CA