Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Thrive Market is

Ranked

#50

Health and Wellness Brands

Brand Page

Thrive Market

Marketing or Exec? Claim Your Free Account

Thrive Market

Rate this Brand

Thrive Market is ranked #50 in Health and Wellness Brands

About Thrive Market's Brand

"Thrive Market is an online retailer that allows users to shop for healthy snacks, supplements, home, beauty and baby products." Thrive Market’s brand is ranked #636 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thrive Market. When compared to other organizations within the Health and Wellness industry, Thrive Market is ranked #50. Among its major competitors, Thrive Market is ranked in 3rd place for NPS while Love With Food is 1st, and Graze is 2nd.Their current valuation is $500.00M

Brand at a Glance

67%

Customer Loyalty

3.6/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

Thrive Market Ranking

^#50 in Health and Wellness
^#3 / 4 of its competitors

Thrive Market NPS

Thrive Market's Net Promoter Score (NPS) is a -5 with 41% Promoters, 13% Passives, and 46% Detractors. Net Promoter Score tracks whether Thrive Market's customers would recommend using the product based on a scale of -100 to 100.

Thrive Market Overall NPS

-5

NPS

41%	Promoters
13%	Passives
46%	Detractors

Thrive Market NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 2	Jan 2024	2
Feb 2024 2	Feb 2024	2
Mar 2024 3	Mar 2024	3
Jul 2024 1	Jul 2024	1
Aug 2024 1	Aug 2024	1
Oct 2024 2	Oct 2024	2
Mar 2025 -2	Mar 2025	-2
Jul 2025 -1	Jul 2025	-1
Aug 2025 -1	Aug 2025	-1
Oct 2025 -5	Oct 2025	-5
Dec 2025 -3	Dec 2025	-3
Jan 2026 -5	Jan 2026	-5

How Other Brands Compare

Thrive Market is ranked third for NPS among its competitors. Love With Food and Graze come in first and second, with Caroo coming in at #4. Among those competitors, it is the third most valued company behind Graze.

	Thrive Market	Graze	Love With Food	Caroo
Global Ranking	#636	#-	#-	#-
NPS	-5	35	100	-100
Valuation Updated every 24 hours for public companies	$500.00M	$2.94B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Thrive Market NPS by Gender

Male customers rated Thrive Market's NPS 49 points higher than Female customers.

Male

Thrive Market's NPS was rated 23 by Male customers on Comparably.

56%

Promoters

11%

Passives

33%

Detractors

Female

-26

Thrive Market's NPS was rated -26 by Female customers on Comparably.

33%

Promoters

Passives

59%

Detractors

Thrive Market NPS by Ethnicity

Thrive Market's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -21	Caucasian	-21
Asian or Pacific Islander 33	Asian or Pacific Islander	33
Other -100	Other	-100

Thrive Market NPS by Age

Thrive Market's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

40%

26-30

57%

14%

29%

31-35

67%

33%

36-40

40%

20%

40%

41-45

16%

17%

67%

66+

17%

83%

Thrive Market NPS by Usage

Thrive Market's NPS was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -42	1 to 2 Years	-42
2 to 5 Years 30	2 to 5 Years	30
5 to 10 Years -20	5 to 10 Years	-20

Thrive Market NPS vs. Competitors

Compared to its competitors, Thrive Market's NPS is rated right above Caroo, and is preceded by Graze.

COMPANY		NPS Score
	Love With Food	100
	Graze	35
	Thrive Market	-5
	Caroo	-100

Thrive Market NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Thrive Market's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	Thrive Market	-5
	WW (formally Weight Watchers)	-11

Thrive Market Customer Reviews

Out of the 7 Thrive Market customer reviews 1 was positive and 6 were constructive. Thrive Market customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Thrive Market Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Thrive Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

Thrive Market Customer Loyalty Score by Gender

Female customers rated Thrive Market's Customer Loyalty score 23% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Thrive Market.

Male

50%

Yes

Female

73%

Yes

Thrive Market Customer Loyalty Score by Ethnicity

Thrive Market's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thrive Market.

out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

Thrive Market Customer Loyalty Score by Age

Thrive Market's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Thrive Market.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 100%	26-30	100%
31-35 70%	31-35	70%
36-40 64%	36-40	64%
41-45 85%	41-45	85%
66+ 25%	66+	25%

Thrive Market Customer Loyalty Score by Usage

Thrive Market's Customer Loyalty score was rated the highest by customers who have used Thrive Market's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	63%
1 to 2 Years	74%
2 to 5 Years	79%
5 to 10 Years	82%

Thrive Market Customer Loyalty Score by Industry

Thrive Market's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%
Accounting	78%
Healthcare, Hospitals and Medicine	66%

Thrive Market Customer Loyalty vs. Competitors

Compared to its competitors, Thrive Market's Customer Loyalty score is rated right above Love With Food, and is preceded by Caroo.

COMPANY		Customer Loyalty Score
	Graze	77%
	Caroo	68%
	Thrive Market	67%
	Love With Food	N/A

Unlock Thrive Market Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Loyalty score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%
	Thrive Market	67%

Unlock Thrive Market Customer Loyalty vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

Thrive Market Product Quality

3.6/5

Thrive Market has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Thrive Market's overall Product Quality score rated by its users and customers.

Thrive Market Product Information

Thrive Market’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Thrive Market's product the highest. Reviewers from the Accounting industry rated Thrive Market the lowest at 3.

Website: http://thrivemarket.com

Company Size: 201-500 Employees

Industry

Tech

SaaS

Quick Insights into Thrive Market Product Quality

Thrive Market's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Thrive Market's Product Quality.

Ranked Thrive Market Product Quality the Highest

Asian or Pacific Islander	4.6
Tech	4.6
36-40	4.4

Ranked Thrive Market Product Quality the Lowest

1 to 2 Years	2.3
66+	1.5
Other	1.5

Thrive Market Product Quality Score by Gender

Male customers rated Thrive Market's Product Quality score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Thrive Market.

Male

3.5/5

Female

3.1/5

Thrive Market Product Quality Score by Ethnicity

Thrive Market's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thrive Market.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 1.5	Other	1.5

Thrive Market Product Quality Score by Age

Thrive Market's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Thrive Market.

Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 4.2	26-30	4.2
31-35 4.1	31-35	4.1
36-40 4.4	36-40	4.4
41-45 2.5	41-45	2.5
66+ 1.5	66+	1.5

Thrive Market Product Quality Score by Usage

Thrive Market's Product Quality score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.8
1 to 2 Years	2.3
2 to 5 Years	3.9
5 to 10 Years	2.7

Thrive Market Product Quality Score by Industry

Thrive Market's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.6
Accounting	3
Healthcare, Hospitals and Medicine	3

Thrive Market Product Quality vs. Competitors

Compared to its competitors, Thrive Market's Product Quality score is rated right above Caroo, and is preceded by Graze.

COMPANY		Product Quality Score
	Graze	3.9/5
	Thrive Market	3.6/5
	Caroo	1.9/5
	Love With Food	N/A

Unlock Thrive Market Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Thrive Market Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	Thrive Market	3.6/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

Unlock Thrive Market Product Quality vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Thrive Market Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

Thrive Market Pricing

Thrive Market ROI & Value For Money

3.3/5

Thrive Market has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Thrive Market's overall ROI score rated by its users and customers.

Thrive Market Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Thrive Market.

Quick Insights into Thrive Market ROI

Thrive Market's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Thrive Market's ROI score.

Ranked Thrive Market ROI the Highest

Tech	4.5
31-35	4.1
Asian or Pacific Islander	4.1

Ranked Thrive Market ROI the Lowest

Healthcare, Hospitals and Medicine	2.3
66+	1.9
Other	1.5

Thrive Market ROI Score by Gender

Male customers rated Thrive Market's ROI score 1.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Thrive Market.

Male

3.6/5

Female

2.5/5

Thrive Market ROI Score by Ethnicity

Thrive Market's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thrive Market.

Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 1.5	Other	1.5

Thrive Market ROI Score by Age

Thrive Market's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Thrive Market.

Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 3.6	26-30	3.6
31-35 4.1	31-35	4.1
36-40 3.2	36-40	3.2
41-45 2.1	41-45	2.1
66+ 1.9	66+	1.9

Thrive Market ROI Score by Usage

Thrive Market's ROI score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.2
1 to 2 Years	2.8
2 to 5 Years	3.4
5 to 10 Years	2.3

Thrive Market ROI Score by Industry

Thrive Market's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.5
Accounting	2.7
Healthcare, Hospitals and Medicine	2.3

Thrive Market Pricing vs. Competitors

Compared to its competitors, Thrive Market's ROI score is rated right above Caroo, and is preceded by Graze.

COMPANY		Pricing Score
	Graze	3.7/5
	Thrive Market	3.3/5
	Caroo	2.3/5
	Love With Food	N/A

Unlock Thrive Market ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Thrive Market ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	Thrive Market	3.3/5
	WW (formally Weight Watchers)	2.8/5

Unlock Thrive Market ROI vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Thrive Market ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

Thrive Market Customer Satisfaction (CSAT)

Thrive Market Customer Satisfaction (CSAT) Score

47 / 100

Thrive Market has an overall Customer Satisfaction score of 47 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	28%
Satisfied	19%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	4%
Very Dissatisfied	32%

Very Satisfied

28%

Satisfied

19%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Thrive Market Customer Satisfaction

Thrive Market's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Thrive Market's Customer Satisfaction.

Ranked Thrive Market Customer Satisfaction the Highest

Tech	100%
31-35	67%
2 to 5 Years	56%

Ranked Thrive Market Customer Satisfaction the Lowest

66+	17%
1 to 2 Years	0%
Other	0%

Thrive Market Customer Satisfaction Score by Gender

Male customers rated Thrive Market's Customer Satisfaction score 15 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Thrive Market.

50 / 100

Male

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	50%

35 / 100

Female

	Very Satisfied	31%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	4%
	Very Dissatisfied	44%

Thrive Market Customer Satisfaction Score by Ethnicity

Caucasian
44%
Other
0%

CSAT according to Caucasian

Thrive Market's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thrive Market.

44 / 100

Very Satisfied	39%
Satisfied	5%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	39%

Very Satisfied

39%

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

39%

CSAT according to Other

Thrive Market's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thrive Market.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

75%

Thrive Market Customer Satisfaction Score by Age

Thrive Market's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Thrive Market.

100

Breakdown

Age

Score

18-25

50%

26-30

50%

31-35

67%

36-40

50%

41-45

25%

66+

17%

Thrive Market Customer Satisfaction Score by Usage

Thrive Market's Customer Satisfaction score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	37
1 to 2 Years	0
2 to 5 Years	56
5 to 10 Years	50

Thrive Market Customer Satisfaction Score by Industry

Thrive Market's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Thrive Market Customer Satisfaction Score by Industry",
	"text": "Thrive Market's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Thrive Market's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Thrive Market's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Thrive Market's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		}
	]
}

Tech	100
Accounting	50
Healthcare, Hospitals and Medicine	29

Thrive Market Customer Satisfaction vs. Competitors

Compared to its competitors, Thrive Market's Customer Satisfaction score is rated right above Love With Food, and is preceded by Graze.

COMPANY		Customer Satisfaction (CSAT) Score
	Graze	80%
	Thrive Market	47%
	Love With Food	0%
	Caroo	0%

Unlock Thrive Market Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Thrive Market	47%
	WW (formally Weight Watchers)	46%

Unlock Thrive Market Customer Satisfaction vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Thrive Market Customer Service

3.3/5

Thrive Market has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Thrive Market's overall Customer Service score rated by its users and customers.

About Thrive Market's Customer Service

Address

4509 Glencoe Ave., Marina Del Rey, CA 90292

Website

http://thrivemarket.com

Phone Number

+1-855-419-9919

Thrive Market's Social Links

Quick Insights into Thrive Market Customer Service

Thrive Market's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Thrive Market's Customer Service score.

Ranked Thrive Market Customer Service the Highest

Tech	4.6
26-30	4.1
Asian or Pacific Islander	4.1

Ranked Thrive Market Customer Service the Lowest

1 to 2 Years	2.1
66+	1.5
Other	1.5

Thrive Market Customer Service Score by Gender

Male customers rated Thrive Market's Customer Service score 0.6 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Thrive Market.

Male

3.1/5

Female

2.5/5

Thrive Market Customer Service Score by Ethnicity

Thrive Market's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thrive Market.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 1.5	Other	1.5

Thrive Market Customer Service Score by Age

Thrive Market's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Thrive Market.

100

Summary	Age	Customer Service Score
18-25 2.9	18-25	2.9
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 2.9	36-40	2.9
41-45 2.1	41-45	2.1
66+ 1.5	66+	1.5

Thrive Market Customer Service Score by Usage

Thrive Market's Customer Service score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.2
1 to 2 Years	2.1
2 to 5 Years	3.4
5 to 10 Years	2.3

Thrive Market Customer Service Score by Industry

Thrive Market's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.6
Accounting	2.7
Healthcare, Hospitals and Medicine	2.7

Thrive Market Customer Service vs. Competitors

Compared to its competitors, Thrive Market's Customer Service score is rated right above Caroo, and is preceded by Graze.

COMPANY		Customer Service Score
	Graze	3.9/5
	Thrive Market	3.3/5
	Caroo	1.9/5
	Love With Food	N/A

Unlock Thrive Market Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Thrive Market	3.3/5
	WW (formally Weight Watchers)	3/5

Unlock Thrive Market Customer Service vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Thrive Market Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

Thrive Market as an Employer

3.2/5

Thrive Market has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Thrive Market

Nicholas Green

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Thrive Market scored a -5 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Thrive Market would recommend the brand to a friend. ENPS measures how likely Thrive Market employees would recommend working at Thrive Market to a friend.

Net Promoter Score

-5

NPS Score

41%	Promoters
13%	Passive
46%	Detractors

Employee Net Promoter Score

-16

eNPS Score

35%	Promoters
14%	Passive
51%	Detractors

Global Ranking Snapshot

Thrive Market is ranked #636 in the Global Top 100 Brands. It ranks just behind Raytheon Technologies and just ahead of MailChimp.

RANK			INDUSTRY
634	Yext	Mike Walrath	Media and Entertainment
635	Raytheon Technologies	Gregory Hayes	Automotive and Transportation
636	Thrive Market	Nicholas Green	Health and Wellness
637	MailChimp	Ben Chestnut	Tech
638	VICE Media	Nancy Dubuc	Media and Entertainment
639	Wawa, Inc.	Chris Gheysens	Retail
640	Fiverr.com	Micha Kaufman	Business and Consumer Services

Health and Wellness Ranking Snapshot

Thrive Market is ranked #50 in the Health and Wellness Industry. It ranks just behind Anytime Fitness and just ahead of 23andMe.

RANK		Location
48	Meijer	Greenville, MI
49	Anytime Fitness	Hastings, NE
50	Thrive Market	Marina Del Rey, CA
51	23andMe	Sunnyvale, CA
52	Elsevier	New York City, NY
53	Baxter Healthcare Inc	Naperville, IL
54	DaVita	Denver, CO