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Thrive Market is
Ranked
#50
in
Health and Wellness Brands
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Thrive Market
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Thrive Market is ranked #50 in Health and Wellness Brands

About Thrive Market's Brand

"Thrive Market is an online retailer that allows users to shop for healthy snacks, supplements, home, beauty and baby products." Thrive Market’s brand is ranked #636 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thrive Market. When compared to other organizations within the Health and Wellness industry, Thrive Market is ranked #50. Among its major competitors, Thrive Market is ranked in 3rd place for NPS while Love With Food is 1st, and Graze is 2nd.Their current valuation is $500.00M

Brand at a Glance

80%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Thrive Market Ranking

Thrive Market NPS

Thrive Market's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Thrive Market's customers would recommend using the product based on a scale of -100 to 100.

Thrive Market Overall NPS

20
NPS
53%Promoters
14%Passives
33%Detractors
Thrive Market Overall NPS

Thrive Market NPS Trend

-100
-50
0
50
100
Jun 2021
37
Jun 202137
Jul 2021
35
Jul 202135
Aug 2021
35
Aug 202135
Sep 2021
35
Sep 202135
Oct 2021
35
Oct 202135
Nov 2021
38
Nov 202138
Dec 2021
35
Dec 202135
Jan 2022
28
Jan 202228
Feb 2022
26
Feb 202226
Mar 2022
25
Mar 202225
Apr 2022
24
Apr 202224
May 2022
20
May 202220

How Other Brands Compare

Thrive Market is ranked third for NPS among its competitors. Love With Food and Graze come in first and second, with Caroo coming in at #4. Among those competitors, it is the third most valued company behind Graze.

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Thrive Market's Logo
Thrive Market
Graze's Logo
Graze
Love With Food's Logo
Love With Food
Caroo's Logo
Caroo
Global Ranking#636#-#-#-
NPS2036100-100
Valuation Updated every 24 hours for public companies$500.00M$2.94B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Thrive Market NPS by Gender

Female customers rated Thrive Market's NPS 20 points higher than Male customers.

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Male

0

Thrive Market's NPS was rated by Male customers on Comparably.

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40%
Promoters
20%
Passives
40%
Detractors

Female

20

Thrive Market's NPS was rated 20 by Female customers on Comparably.

Sign Up to learn about Thrive Market's NPS Score rated by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors

Thrive Market NPS by Ethnicity

Thrive Market's NPS was rated -26 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
-26
Caucasian-26

Thrive Market NPS by Age

Thrive Market's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Thrive Market.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%
Promoters
75%
Passives
25%
Detractors
0%
26-3075%25%0%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%

Thrive Market NPS by Usage

Thrive Market's NPS was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
34
Less than 1 Year34
1 to 2 Years
34
1 to 2 Years34
2 to 5 Years
66
2 to 5 Years66
5 to 10 Years
-34
5 to 10 Years-34

Thrive Market NPS vs. Competitors

Compared to its competitors, Thrive Market's NPS is rated right above Caroo, and is preceded by Graze.

COMPANYNPS Score
Love With Food
100
Graze
36
Thrive Market
20
Caroo
-100

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Thrive Market NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Thrive Market's NPS is rated right above CVS Health, and is preceded by Philips.

Unlock Thrive Market NPS vs. Companies in Health and Wellness Data

Thrive Market's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Thrive Market Customer Reviews

Out of the 4 Thrive Market customer reviews 1 was positive and 3 were constructive. Thrive Market customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
poor service on customer service for the money
Review from Los Angeles, CA / Male / Caucasian / 46-50
What can this brand most improve?
customer service sucks. they don't respect their customers
Review from Los Angeles, CA / Male / Caucasian / 66+
What do you value most about this brand?
Their purpose and the quality of their products.
Review from Los Angeles, CA / Female / Caucasian / 18-25
What can this brand most improve?
Not firing people for no reason
Review from Los Angeles, CA / Female / African American/Black / 18-25

Thrive Market Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Thrive Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Thrive Market Customer Loyalty

Thrive Market Customer Loyalty Score by Gender

Female customers rated Thrive Market's Customer Loyalty score 27% higher than Male customers.

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Male
64%
Yes
Female
91%
Yes

Thrive Market Customer Loyalty Score by Ethnicity

Thrive Market's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thrive Market.
66
out of 100
Caucasian

Thrive Market Customer Loyalty Score by Age

Thrive Market's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
41-45
100%
41-45100%

Thrive Market Customer Loyalty Score by Usage

Thrive Market's Customer Loyalty score was rated the highest by customers who have used Thrive Market's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
80%
1 to 2 Years
100%
2 to 5 Years
85%
5 to 10 Years
100%

Thrive Market Customer Loyalty Score by Industry

Thrive Market's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Thrive Market Customer Loyalty vs. Competitors

Compared to its competitors, Thrive Market's Customer Loyalty score is rated right above Caroo, and is preceded by Graze.

COMPANYCustomer Loyalty Score
Graze80%
Thrive Market80%
Caroo55%
Love With FoodN/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Loyalty score is rated right above Glossier, and is preceded by Headspace.

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Thrive Market's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

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Thrive Market Product Quality

3.9/5

Thrive Market has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Thrive Market Product Information

Thrive Market’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Thrive Market's product the highest.

Website
http://thrivemarket.com
Company Size
201-500 Employees

Industry

Tech
SaaS

Quick Insights into Thrive Market Product Quality

Thrive Market's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Thrive Market's products/services for 5 to 10 Years.

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Ranked Thrive Market Product Quality the Highest

26-30
4.7
Tech
4.6
2 to 5 Years
4.2

Ranked Thrive Market Product Quality the Lowest

Male
3.4
41-45
2.6
5 to 10 Years
2.6

Thrive Market Product Quality Score by Gender

Female customers rated Thrive Market's Product Quality score 0.1 stars higher than Male customers.

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Male

3.4/5

Female

3.5/5

Thrive Market Product Quality Score by Ethnicity

Thrive Market's Product Quality score was rated 3 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3
Caucasian3

Thrive Market Product Quality Score by Age

Thrive Market's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
4.7
26-304.7
41-45
2.6
41-452.6

Thrive Market Product Quality Score by Usage

Thrive Market's Product Quality score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
3.5
2 to 5 Years
4.2
5 to 10 Years
2.6

Thrive Market Product Quality Score by Industry

Thrive Market's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech
4.6

Thrive Market Product Quality vs. Competitors

Compared to its competitors, Thrive Market's Product Quality score is rated right above Graze.

COMPANYProduct Quality Score
Thrive Market3.9/5
Graze3.8/5
Caroo1.5/5
Love With FoodN/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

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Thrive Market's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Thrive Market Pricing

Thrive Market ROI & Value For Money

3.7/5

Thrive Market has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Thrive Market Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Thrive Market ROI

Thrive Market's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Thrive Market's products/services for 5 to 10 Years.

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Ranked Thrive Market ROI the Highest

Tech
4.6
26-30
4.5
Less than 1 Year
4

Ranked Thrive Market ROI the Lowest

Male
3.1
41-45
2
5 to 10 Years
2

Thrive Market ROI Score by Gender

Female customers rated Thrive Market's ROI score 0.2 stars higher than Male customers.

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Male

3.1/5

Female

3.3/5

Thrive Market ROI Score by Ethnicity

Thrive Market's ROI score was rated 2.6 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
2.6
Caucasian2.6

Thrive Market ROI Score by Age

Thrive Market's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.3
18-253.3
26-30
4.5
26-304.5
41-45
2
41-452

Thrive Market ROI Score by Usage

Thrive Market's ROI score was rated the highest by customers who have used Thrive Market's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.5
2 to 5 Years
3.9
5 to 10 Years
2

Thrive Market ROI Score by Industry

Thrive Market's ROI score was rated 4.6 stars by Tech industry customers.

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Tech
4.6

Thrive Market Pricing vs. Competitors

Compared to its competitors, Thrive Market's ROI score is rated right above Caroo, and is preceded by Graze.

COMPANYPricing Score
Graze3.8/5
Thrive Market3.7/5
Caroo1.7/5
Love With FoodN/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's ROI score is rated right above CVS Health, and is preceded by Philips.

Unlock Thrive Market ROI vs. Companies in Health and Wellness Data

Thrive Market's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
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WW (formally Weight Watchers) Logo

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Thrive Market Customer Satisfaction (CSAT)

Thrive Market Customer Satisfaction (CSAT) Score

61 / 100

Thrive Market has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied26%
Satisfied35%
Neither Satisfied nor Dissatisfied17%
Dissatisfied4%
Very Dissatisfied18%
Very Satisfied
26%
Satisfied
35%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Thrive Market Customer Satisfaction

Thrive Market's Customer Satisfaction score was rated highest by Female customers.

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Ranked Thrive Market Customer Satisfaction the Highest

Female
50%
Caucasian
43%
Less than 1 Year
33%

Thrive Market Customer Satisfaction Score by Gender

Thrive Market's Customer Satisfaction score was rated 50 by Female customers on Comparably.

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50 / 100
Female
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%

Thrive Market Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Thrive Market's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100
Very Satisfied43%
Satisfied0%
Neither Satisfied nor Dissatisfied28%
Dissatisfied0%
Very Dissatisfied29%
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
29%

Thrive Market Customer Satisfaction Score by Usage

Thrive Market's Customer Satisfaction score was rated 33 points by customers who have used Thrive Market's products/services for Less than 1 Year.

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Less than 1 Year
33

Thrive Market Customer Satisfaction vs. Competitors

Compared to its competitors, Thrive Market's Customer Satisfaction score is rated right above Love With Food, and is preceded by Graze.

COMPANYCustomer Satisfaction (CSAT) Score
Graze83%
Thrive Market62%
Love With Food0%
Caroo0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

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Thrive Market's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Thrive Market Customer Service

3.7/5

Thrive Market has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Thrive Market's Customer Service

Address

4509 Glencoe Ave., Marina Del Rey, CA 90292


Website

http://thrivemarket.com


Phone Number

+1-855-419-9919

Quick Insights into Thrive Market Customer Service

Thrive Market's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.

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Ranked Thrive Market Customer Service the Highest

Tech
4.7
26-30
4.6
2 to 5 Years
4

Ranked Thrive Market Customer Service the Lowest

Male
2.9
5 to 10 Years
2
41-45
1.8

Thrive Market Customer Service Score by Gender

Female customers rated Thrive Market's Customer Service score 0.4 stars higher than Male customers.

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Male

2.9/5

Female

3.3/5

Thrive Market Customer Service Score by Ethnicity

Thrive Market's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
2.4
Caucasian2.4

Thrive Market Customer Service Score by Age

Thrive Market's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
3.3
18-253.3
26-30
4.6
26-304.6
41-45
1.8
41-451.8

Thrive Market Customer Service Score by Usage

Thrive Market's Customer Service score was rated the highest by customers who have used Thrive Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.5
2 to 5 Years
4
5 to 10 Years
2

Thrive Market Customer Service Score by Industry

Thrive Market's Customer Service score was rated 4.7 stars by Tech industry customers.

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Tech
4.7

Thrive Market Customer Service vs. Competitors

Compared to its competitors, Thrive Market's Customer Service score is rated right above Caroo, and is preceded by Graze.

COMPANYCustomer Service Score
Graze3.9/5
Thrive Market3.7/5
Caroo1.5/5
Love With FoodN/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Thrive Market's Customer Service score is rated right above CVS Health, and is preceded by Philips.

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Thrive Market's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Thrive Market as an Employer

3.3/5

Thrive Market has a 3.3/5 stars for its overall company culture rated by their employees

  Thrive Market CEO
top
50%
CEO of Thrive Market

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Thrive Market scored a 20 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Thrive Market would recommend the brand to a friend. ENPS measures how likely Thrive Market employees would recommend working at Thrive Market to a friend.

Net Promoter Score

20
NPS Score
53%Promoters
14%Passive
33%Detractors

Employee Net Promoter Score

-11
eNPS Score
36%Promoters
17%Passive
47%Detractors

Global Ranking Snapshot

Thrive Market is ranked #636 in the Global Top 100 Brands. It ranks just behind Raytheon Technologies and just ahead of MailChimp.

RANKCOMPANYCEOINDUSTRY
634
Yext   Yext  CEO
Mike Walrath
Media and Entertainment
635
Raytheon Technologies  Raytheon Technologies CEO
Gregory Hayes
Automotive and Transportation
636
Thrive Market  Thrive Market CEO
Nicholas Green
Health and Wellness
637
MailChimp  MailChimp CEO
Ben Chestnut
Tech
638
VICE Media  VICE Media CEO
Nancy Dubuc
Media and Entertainment
639
Wawa, Inc.  Wawa, Inc. CEO
Chris Gheysens
Retail
640
Fiverr.com  Fiverr.com CEO
Micha Kaufman
Business and Consumer Services

Health and Wellness Ranking Snapshot

Thrive Market is ranked #50 in the Health and Wellness Industry. It ranks just behind Anytime Fitness and just ahead of 23andMe.

RANKCOMPANYLocation
48
Meijer
Greenville, MI
49
Anytime Fitness
Hastings, NE
50
Thrive Market
Marina Del Rey, CA
51
23andMe
Sunnyvale, CA
52
Elsevier
New York City, NY
53
Baxter Healthcare Inc
Deerfield, IL
54
DaVita
Denver, CO