-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Caroo
Marketing or Exec? Claim Your Free Account
About Caroo's Brand
Caroo is the employee engagement platform that’s transforming the way companies connect with their employees. With Caroo, every company can effortlessly build and sustain a company culture that increases retention, fosters team spirit, and celebrates every moment of the employee lifecycle with personalized gifts that give back to charities and an innovative platform that automatically sends, tracks, and manages every moment of recognition. Caroo partners with various charities including Feeding America. Since 2015, Caroo has donated over 17 million meals and counting to families in need. To learn more, visit Caroo.com.
Brand at a Glance
68%
Customer Loyalty
1.9/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
Caroo NPS
Caroo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Caroo's customers would recommend using the product based on a scale of -100 to 100.
Caroo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Caroo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caroo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Caroo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caroo Product Quality
1.9/5
Caroo has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Caroo's overall Product Quality score rated by its users and customers.
Caroo Product Information
Caroo’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://caroo.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Food and Beverages
Caroo Pricing
Caroo ROI & Value For Money
2.3/5
Caroo has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Caroo's overall ROI score rated by its users and customers.
Caroo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caroo Customer Service
1.9/5
Caroo has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Caroo's overall Customer Service score rated by its users and customers.
About Caroo's Customer Service
Address
3415 South Sepulveda Blvd, Suite 1100, Los Angeles, CA 90034
Website
https://caroo.com/
Phone Number
310-845-7734
Caroo's Social Links
Caroo as an Employer
4.2/5
Caroo has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Caroo scored a -100 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Caroo would recommend the brand to a friend. ENPS measures how likely Caroo employees would recommend working at Caroo to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 72% | Promoters |
|---|---|
| 19% | Passive |
| 9% | Detractors |
