13
NPS
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Ranked
#117
Business and Consumer Services Brands
Brand Page
Fiverr.com
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Fiverr.com is ranked #117 in Business and Consumer Services Brands
Fiverr.com is ranked #117 in Business and Consumer Services Brands
About Fiverr.com's Brand
Where it's all done. Fiverr gives you instant access to millions of Gigs from people who love what they do. Fiverr.com’s brand is ranked #640 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fiverr.com. When compared to other organizations within the Business and Consumer Services industry, Fiverr.com is ranked #117. Among its major competitors, Fiverr.com is ranked in 3rd place for NPS while Contently is 1st, and Guru (getguru.com) is 2nd.Their current valuation is $8.07B
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Fiverr.com Ranking
- #117 in Business and Consumer Services
- #2 / 4 of its competitors
Fiverr.com NPS
Fiverr.com's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Fiverr.com's customers would recommend using the product based on a scale of -100 to 100.
Fiverr.com Overall NPS
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
Fiverr.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 15 | Nov 2022 | 15 |
Jan 2023 18 | Jan 2023 | 18 |
Feb 2023 18 | Feb 2023 | 18 |
Mar 2023 17 | Mar 2023 | 17 |
Oct 2023 20 | Oct 2023 | 20 |
Jan 2024 12 | Jan 2024 | 12 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 14 | May 2024 | 14 |
Oct 2024 14 | Oct 2024 | 14 |
Oct 2025 16 | Oct 2025 | 16 |
Nov 2025 13 | Nov 2025 | 13 |
How Other Brands Compare
Fiverr.com is ranked second for NPS among its competitors. Guru (getguru.com) and Upwork come in first and third, with Dice.com coming in at #4. Among those competitors, it is the most valued company.
Fiverr.com |  Upwork |  Dice.com |  Guru (getguru.com) | |
| Global Ranking | #640 | #508 | #- | #- |
| NPS | 13 | 9 | -38 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.07B | $5.59B | $158.81M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fiverr.com NPS by Gender
Male customers rated Fiverr.com's NPS 50 points higher than Female customers.
Male
50
Fiverr.com's NPS was rated 50 by Male customers on Comparably.
70%
Promoters
10%
Passives
20%
Detractors
Female
0
Fiverr.com's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Fiverr.com NPS by Ethnicity
Fiverr.com's NPS was rated -34 points by both Asian or Pacific Islander and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Fiverr.com NPS by Age
Fiverr.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Fiverr.com NPS by Usage
Fiverr.com's NPS was rated the highest by customers who have used Fiverr.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Fiverr.com NPS vs. Competitors
Compared to its competitors, Fiverr.com's NPS is rated right above Upwork, and is preceded by Guru (getguru.com).
| COMPANY | NPS Score | |
|---|---|---|
 | Contently | 60 |
| Guru (getguru.com) | 34 |
| Fiverr.com | 13 |
| Upwork | 9 |
 | PeoplePerHour.com | 0 |
| Dice.com | -38 |
 | ArtCorgi | -100 |
Fiverr.com Customer Reviews
Out of the 3 Fiverr.com customer reviews 2 were positive and 1 was constructive. Fiverr.com customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fiverr.com Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Fiverr.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fiverr.com Customer Loyalty Score by Gender
Male customers rated Fiverr.com's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Fiverr.com Customer Loyalty Score by Ethnicity
Fiverr.com's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fiverr.com.
100
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
Fiverr.com Customer Loyalty Score by Age
Fiverr.com's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
41-45 70% | 41-45 | 70% |
Fiverr.com Customer Loyalty Score by Usage
Fiverr.com's Customer Loyalty score was rated the highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiverr.com Customer Loyalty Score by Industry
Fiverr.com's Customer Loyalty score was rated 87% by Tech industry customers.
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Fiverr.com Customer Loyalty vs. Competitors
Compared to its competitors, Fiverr.com's Customer Loyalty score is rated right above Dice.com, and is preceded by Guru (getguru.com).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Contently | 100% |
| PeoplePerHour.com | 100% |
| Upwork | 78% |
| Guru (getguru.com) | 73% |
| Fiverr.com | 65% |
| Dice.com | 62% |
| ArtCorgi | 10% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Fiverr.com's Customer Loyalty score is rated right below Accenture.
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Fiverr.com Product Quality
3.8/5
Fiverr.com has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Fiverr.com Product Information
Fiverr.com’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fiverr.com's product the highest.
- Website
- http://www.fiverr.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Content
Productivity
SaaS
Quick Insights into Fiverr.com Product Quality
Fiverr.com's Product Quality score was rated highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Fiverr.com Product Quality the Highest
Ranked Fiverr.com Product Quality the Lowest
Fiverr.com Product Quality Score by Gender
Male customers rated Fiverr.com's Product Quality score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
Fiverr.com Product Quality Score by Ethnicity
Fiverr.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fiverr.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Fiverr.com Product Quality Score by Age
Fiverr.com's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
41-45 4.3 | 41-45 | 4.3 |
Fiverr.com Product Quality Score by Usage
Fiverr.com's Product Quality score was rated the highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiverr.com Product Quality Score by Industry
Fiverr.com's Product Quality score was rated 3.6 stars by Tech industry customers.
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Fiverr.com Product Quality vs. Competitors
Compared to its competitors, Fiverr.com's Product Quality score is rated right above Upwork, and is preceded by PeoplePerHour.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Contently | 4.3/5 |
| PeoplePerHour.com | 4/5 |
| Fiverr.com | 3.8/5 |
| Upwork | 3.5/5 |
| Guru (getguru.com) | 3.5/5 |
| Dice.com | 3.2/5 |
| ArtCorgi | 1.5/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Fiverr.com's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Fiverr.com Pricing
Fiverr.com ROI & Value For Money
3.5/5
Fiverr.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fiverr.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fiverr.com ROI
Fiverr.com's ROI score was rated highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Fiverr.com ROI the Highest
Ranked Fiverr.com ROI the Lowest
Fiverr.com ROI Score by Gender
Male customers rated Fiverr.com's ROI score 0.8 stars higher than Female customers.
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Male
4.1/5
Female
3.3/5
Fiverr.com ROI Score by Ethnicity
Fiverr.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fiverr.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Fiverr.com ROI Score by Age
Fiverr.com's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.4 | 26-30 | 4.4 |
41-45 3.8 | 41-45 | 3.8 |
Fiverr.com ROI Score by Usage
Fiverr.com's ROI score was rated the highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiverr.com ROI Score by Industry
Fiverr.com's ROI score was rated 3.8 stars by Tech industry customers.
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Fiverr.com Pricing vs. Competitors
Compared to its competitors, Fiverr.com's ROI score is rated right above Upwork, and is preceded by Guru (getguru.com).
| COMPANY | Pricing Score | |
|---|---|---|
| PeoplePerHour.com | 4/5 |
| Contently | 3.8/5 |
| Guru (getguru.com) | 3.5/5 |
| Fiverr.com | 3.5/5 |
| Upwork | 3.4/5 |
| Dice.com | 2.6/5 |
| ArtCorgi | 1.5/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Fiverr.com's ROI score is rated right above FedEx, and is preceded by Accenture.
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Fiverr.com Customer Satisfaction (CSAT)
Fiverr.com Customer Satisfaction (CSAT) Score
56 / 100
Fiverr.com has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
7%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fiverr.com Customer Satisfaction
Fiverr.com's Customer Satisfaction score was rated highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and rated lowest by customers who have used Fiverr.com's products/services for Less than 1 Year.
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Ranked Fiverr.com Customer Satisfaction the Highest
Ranked Fiverr.com Customer Satisfaction the Lowest
Fiverr.com Customer Satisfaction Score by Gender
Fiverr.com's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Fiverr.com Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Fiverr.com's Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Fiverr.com's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Fiverr.com Customer Satisfaction Score by Age
Fiverr.com's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Fiverr.com Customer Satisfaction Score by Usage
Fiverr.com's Customer Satisfaction score was rated the highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiverr.com Customer Satisfaction Score by Industry
Fiverr.com's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Fiverr.com Customer Satisfaction vs. Competitors
Compared to its competitors, Fiverr.com's Customer Satisfaction score is rated right above ArtCorgi, and is preceded by Dice.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Contently | 100% |
| Guru (getguru.com) | 100% |
| PeoplePerHour.com | 100% |
| Upwork | 66% |
| Dice.com | 57% |
| Fiverr.com | 56% |
| ArtCorgi | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Fiverr.com's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
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Fiverr.com Customer Service
3.6/5
Fiverr.com has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Fiverr.com's Customer Service
Address
HaOmanim 12, New York City, NY 6789731 Israel
Website
http://www.fiverr.com
Fiverr.com's Social Links
Quick Insights into Fiverr.com Customer Service
Fiverr.com's Customer Service score was rated highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Fiverr.com Customer Service the Highest
Ranked Fiverr.com Customer Service the Lowest
Fiverr.com Customer Service Score by Gender
Male customers rated Fiverr.com's Customer Service score 0.5 stars higher than Female customers.
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Male
3.9/5
Female
3.4/5
Fiverr.com Customer Service Score by Ethnicity
Fiverr.com's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fiverr.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Fiverr.com Customer Service Score by Age
Fiverr.com's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.7 | 26-30 | 3.7 |
41-45 4 | 41-45 | 4 |
Fiverr.com Customer Service Score by Usage
Fiverr.com's Customer Service score was rated the highest by customers who have used Fiverr.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiverr.com Customer Service Score by Industry
Fiverr.com's Customer Service score was rated 3.7 stars by Tech industry customers.
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Fiverr.com Customer Service vs. Competitors
Compared to its competitors, Fiverr.com's Customer Service score is rated right above Upwork, and is preceded by Guru (getguru.com).
| COMPANY | Customer Service Score | |
|---|---|---|
| Contently | 5/5 |
| PeoplePerHour.com | 4.5/5 |
| Guru (getguru.com) | 3.8/5 |
| Fiverr.com | 3.6/5 |
| Upwork | 3.5/5 |
| Dice.com | 2.9/5 |
| ArtCorgi | 1.5/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Fiverr.com's Customer Service score is rated right above FedEx, and is preceded by Accenture.
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Fiverr.com as an Employer
4.0/5
Fiverr.com has a 4.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Fiverr.com scored a 13 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiverr.com would recommend the brand to a friend. ENPS measures how likely Fiverr.com employees would recommend working at Fiverr.com to a friend.
Net Promoter Score
13
NPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Global Ranking Snapshot
Fiverr.com is ranked #640 in the Global Top 100 Brands. It ranks just behind Wawa, Inc. and just ahead of Pluralsight.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
638 |  | VICE Media |  | Nancy Dubuc | Media and Entertainment |
639 |  | Wawa, Inc. |  | Chris Gheysens | Retail |
640 | | Fiverr.com | | Micha Kaufman | Business and Consumer Services |
641 |  | Pluralsight |  | Aaron Skonnard | Tech |
642 |  | Nutanix |  | Rajiv Ramaswami | Tech |
643 |  | 23andMe |  | Anne Wojcicki | Health and Wellness |
644 |  | Sally Beauty |  | Christian Brickman | Retail |
Business and Consumer Services Ranking Snapshot
Fiverr.com is ranked #117 in the Business and Consumer Services Industry. It ranks just behind AECOM and just ahead of Boxed.
| RANK | COMPANY | Location | |
|---|---|---|---|
115 |  | 21st Century Fox | New York City, NY |
116 |  | AECOM | Los Angeles, CA |
117 | | Fiverr.com | New York City, NY |
118 |  | Boxed | Edison, NJ |
119 |  | LegalZoom | Mountain View, CA |
120 |  | Ogilvy | New York City, NY |
121 |  | Wolters Kluwer | Fayetteville, AR |
