60
NPS
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Contently
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About Contently's Brand
"Contently develops a digital marketing platform that offers content creation, distribution and optimization solutions for publishers and marketers."
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Contently NPS
Contently's Net Promoter Score (NPS) is a 60 with 70% Promoters, 20% Passives, and 10% Detractors. Net Promoter Score tracks whether Contently's customers would recommend using the product based on a scale of -100 to 100.
Contently Overall NPS
| 70% | Promoters |
|---|---|
| 20% | Passives |
| 10% | Detractors |
Contently NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Jul 2022 55 | Jul 2022 | 55 |
Jan 2024 60 | Jan 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contently Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Contently users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Contently Product Quality
4.3/5
Contently has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Contently's overall Product Quality score rated by its users and customers.
Contently Product Information
Contently serves markets in the United States, Europe, Canada, and United Kingdom. Contently supports Web devices and offers products for small, medium, and large sized businesses.
Contently’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- contently.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Content
Enterprise
SaaS
Languages Supported
English
Product Type
Content Management System (CMS) Software
Testing Software
Content Marketing Software
Publishing Software
Quick Insights into Contently Product Quality
Contently's Product Quality score was rated highest by customers who have used Contently's products/services for Less than 1 Year.
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Ranked Contently Product Quality the Highest
Contently Product Quality Score by Usage
Contently's Product Quality score was rated 4.8 stars by customers who have used Contently's products/services for Less than 1 Year.
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Contently Pricing
Contently ROI & Value For Money
3.8/5
Contently has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Contently's overall ROI score rated by its users and customers.
Contently Pricing Plans
Contently has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Contently?
Small Businesses
Medium Businesses
Large Enterprises
Contently Customer Satisfaction (CSAT)
Contently Customer Satisfaction (CSAT) Score
100 / 100
Contently has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Contently Customer Service
5/5
Contently has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Contently's Customer Service
Address
598 Broadway, 4th floor, York, NY 10012
Website
contently.com
Contently as an Employer
2.9/5
Contently has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Contently scored a 60 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Contently would recommend the brand to a friend. ENPS measures how likely Contently employees would recommend working at Contently to a friend.
Net Promoter Score
60
NPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
