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Wolters Kluwer is

Ranked

#78

Media and Entertainment Brands

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Wolters Kluwer

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Wolters Kluwer is ranked #78 in Media and Entertainment Brands

About Wolters Kluwer's Brand

Wolters Kluwer is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. Wolters Kluwer’s brand is ranked #658 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wolters Kluwer. When compared to other organizations within the Media and Entertainment industry, Wolters Kluwer is ranked #78. Among its major competitors, Wolters Kluwer is ranked in 2nd place for NPS while Mitratech is 1st, and Oracle is 3rd. Overall, Wolters Kluwer has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $18.93B

Brand at a Glance

84%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Wolters Kluwer Ranking

^#78 in Media and Entertainment
^#2 / 4 of its competitors

Wolters Kluwer NPS

Wolters Kluwer's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Wolters Kluwer's customers would recommend using the product based on a scale of -100 to 100.

Wolters Kluwer Overall NPS

NPS

54%	Promoters
14%	Passives
32%	Detractors

Wolters Kluwer NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 24	Jul 2024	24
Aug 2024 26	Aug 2024	26
Sep 2024 24	Sep 2024	24
Nov 2024 24	Nov 2024	24
Dec 2024 24	Dec 2024	24
Jan 2025 26	Jan 2025	26
Feb 2025 26	Feb 2025	26
Mar 2025 25	Mar 2025	25
May 2025 23	May 2025	23
Jul 2025 23	Jul 2025	23
Aug 2025 23	Aug 2025	23
Jan 2026 21	Jan 2026	21

How Other Brands Compare

Wolters Kluwer is ranked second for NPS among its competitors. Mitratech and Oracle come in first and third, with Springer Nature coming in at #4. Among those competitors, it is the third most valued company behind Oracle.

	Wolters Kluwer	Oracle	Mitratech	Springer Nature
Global Ranking	#658	#173	#-	#-
NPS	22	11	40	0
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$18.93B	$207.07B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wolters Kluwer NPS by Gender

Female customers rated Wolters Kluwer's NPS 52 points higher than Male customers.

Male

-32

Wolters Kluwer's NPS was rated -32 by Male customers on Comparably.

26%

Promoters

16%

Passives

58%

Detractors

Female

Wolters Kluwer's NPS was rated 20 by Female customers on Comparably.

53%

Promoters

14%

Passives

33%

Detractors

Wolters Kluwer NPS by Ethnicity

Wolters Kluwer's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -21	Caucasian	-21
African American/Black 33	African American/Black	33
Asian or Pacific Islander -40	Asian or Pacific Islander	-40
Other 0	Other	0

Wolters Kluwer NPS by Age

Wolters Kluwer's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

26-30

42%

29%

36-40

40%

60%

41-45

67%

33%

51-55

33%

17%

50%

56-60

33%

67%

61-65

25%

75%

66+

100%

Wolters Kluwer NPS by Usage

Wolters Kluwer's NPS was rated the highest by customers who have used Wolters Kluwer's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -26	Less than 1 Year	-26
1 to 2 Years -25	1 to 2 Years	-25
2 to 5 Years 57	2 to 5 Years	57
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years -26	Over 10 Years	-26

Wolters Kluwer NPS vs. Competitors

Compared to its competitors, Wolters Kluwer's NPS is rated right above Oracle, and is preceded by Mitratech.

COMPANY		NPS Score
	Mitratech	40
	Wolters Kluwer	22
	Oracle	11
	Springer Nature	0
	UBM	0
	Innography	N/A
	Totango	-8
	Solium Capital	-100

Wolters Kluwer NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Wolters Kluwer's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Wolters Kluwer	22
	Instagram	21

Wolters Kluwer Customer Reviews

Out of the 8 Wolters Kluwer customer reviews 3 were positive and 5 were constructive. Wolters Kluwer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Wolters Kluwer Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Wolters Kluwer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Wolters Kluwer Customer Loyalty Score by Gender

Female customers rated Wolters Kluwer's Customer Loyalty score 6% higher than Male customers.

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Male

70%

Yes

Female

76%

Yes

Wolters Kluwer Customer Loyalty Score by Ethnicity

Wolters Kluwer's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wolters Kluwer.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Wolters Kluwer Customer Loyalty Score by Age

Wolters Kluwer's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wolters Kluwer.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 61%	26-30	61%
36-40 100%	36-40	100%
41-45 70%	41-45	70%
51-55 85%	51-55	85%
56-60 100%	56-60	100%
61-65 55%	61-65	55%
66+ 100%	66+	100%

Wolters Kluwer Customer Loyalty Score by Usage

Wolters Kluwer's Customer Loyalty score was rated the highest by customers who have used Wolters Kluwer's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	78%
1 to 2 Years	55%
2 to 5 Years	87%
5 to 10 Years	64%
Over 10 Years	100%

Wolters Kluwer Customer Loyalty Score by Industry

Wolters Kluwer's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	78%
Accounting	100%
Architecture and Planning	40%
Healthcare, Hospitals and Medicine	40%
Legal	100%

Wolters Kluwer Customer Loyalty vs. Competitors

Compared to its competitors, Wolters Kluwer's Customer Loyalty score is rated right above Springer Nature, and is preceded by Solium Capital.

COMPANY		Customer Loyalty Score
	Solium Capital	100%
	Wolters Kluwer	84%
	Springer Nature	78%
	Mitratech	77%
	Oracle	72%
	UBM	10%
	Totango	N/A
	Innography	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wolters Kluwer's Customer Loyalty score is rated right above Instagram, and is preceded by Apple.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Wolters Kluwer	84%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%

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Wolters Kluwer Product Quality

3.7/5

Wolters Kluwer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Wolters Kluwer Product Information

Wolters Kluwer’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wolters Kluwer's product the highest. Reviewers from the Legal industry rated Wolters Kluwer the lowest at 2.6.

Website: http://www.wolterskluwer.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

SaaS

Quick Insights into Wolters Kluwer Product Quality

Wolters Kluwer's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.

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Ranked Wolters Kluwer Product Quality the Highest

41-45	4.6
2 to 5 Years	4.5
Tech	3.7

Ranked Wolters Kluwer Product Quality the Lowest

Legal	2.6
Less than 1 Year	2.4
61-65	1.9

Wolters Kluwer Product Quality Score by Gender

Male customers rated Wolters Kluwer's Product Quality score 0.5 stars higher than Female customers.

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Male

3.5/5

Female

3/5

Wolters Kluwer Product Quality Score by Ethnicity

Wolters Kluwer's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Other 3.6	Other	3.6

Wolters Kluwer Product Quality Score by Age

Wolters Kluwer's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 3.4	26-30	3.4
36-40 3.2	36-40	3.2
41-45 4.6	41-45	4.6
51-55 3.5	51-55	3.5
56-60 3.5	56-60	3.5
61-65 1.9	61-65	1.9
66+ 2.6	66+	2.6

Wolters Kluwer Product Quality Score by Usage

Wolters Kluwer's Product Quality score was rated the highest by customers who have used Wolters Kluwer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.3
2 to 5 Years	4.5
5 to 10 Years	3.6
Over 10 Years	3.1

Wolters Kluwer Product Quality Score by Industry

Wolters Kluwer's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.

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Tech	3.7
Accounting	3.2
Architecture and Planning	3.3
Healthcare, Hospitals and Medicine	2.8
Legal	2.6

Wolters Kluwer Product Quality vs. Competitors

Compared to its competitors, Wolters Kluwer's Product Quality score is rated right above Oracle, and is preceded by Mitratech.

COMPANY		Product Quality Score
	Totango	4.1/5
	Mitratech	3.7/5
	Wolters Kluwer	3.7/5
	Oracle	3.7/5
	UBM	3.7/5
	Springer Nature	3.4/5
	Solium Capital	1.5/5
	Innography	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wolters Kluwer's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Wolters Kluwer	3.7/5
	Instagram	3.7/5

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Wolters Kluwer Pricing

Wolters Kluwer ROI & Value For Money

3.7/5

Wolters Kluwer has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Wolters Kluwer Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Legal industry think that they had the lowest ROI from Wolters Kluwer.

Quick Insights into Wolters Kluwer ROI

Wolters Kluwer's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.

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Ranked Wolters Kluwer ROI the Highest

41-45	4.6
2 to 5 Years	4.3
African American/Black	4.3

Ranked Wolters Kluwer ROI the Lowest

Over 10 Years	2.9
Legal	2.5
61-65	2.2

Wolters Kluwer ROI Score by Gender

Wolters Kluwer's ROI score was rated 3.3 by both Female and Male customers on Comparably.

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Male

3.3/5

Female

3.3/5

Wolters Kluwer ROI Score by Ethnicity

Wolters Kluwer's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.5	Other	3.5

Wolters Kluwer ROI Score by Age

Wolters Kluwer's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 3.5	26-30	3.5
36-40 3.2	36-40	3.2
41-45 4.6	41-45	4.6
51-55 3.1	51-55	3.1
56-60 3.3	56-60	3.3
61-65 2.2	61-65	2.2
66+ 2.3	66+	2.3

Wolters Kluwer ROI Score by Usage

Wolters Kluwer's ROI score was rated the highest by customers who have used Wolters Kluwer's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.2
2 to 5 Years	4.3
5 to 10 Years	3.6
Over 10 Years	2.9

Wolters Kluwer ROI Score by Industry

Wolters Kluwer's ROI score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.

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Tech	3.9
Accounting	2.9
Architecture and Planning	3.8
Healthcare, Hospitals and Medicine	3.1
Legal	2.5

Wolters Kluwer Pricing vs. Competitors

Compared to its competitors, Wolters Kluwer's ROI score is rated right above Oracle, and is preceded by Totango.

COMPANY		Pricing Score
	Totango	3.8/5
	Wolters Kluwer	3.7/5
	Oracle	3.7/5
	Springer Nature	3.5/5
	Mitratech	3.4/5
	UBM	1.5/5
	Solium Capital	1.5/5
	Innography	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wolters Kluwer's ROI score is rated right above The Walt Disney Company, and is preceded by ROBLOX.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	Wolters Kluwer	3.7/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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Wolters Kluwer Customer Satisfaction (CSAT)

Wolters Kluwer Customer Satisfaction (CSAT) Score

64 / 100

Wolters Kluwer has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	38%
Satisfied	26%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	12%
Very Dissatisfied	12%

Very Satisfied

38%

Satisfied

26%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

12%

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wolters Kluwer Customer Satisfaction

Wolters Kluwer's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 26-30.

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Ranked Wolters Kluwer Customer Satisfaction the Highest

36-40	80%
2 to 5 Years	75%
Tech	71%

Ranked Wolters Kluwer Customer Satisfaction the Lowest

Architecture and Planning	33%
Asian or Pacific Islander	25%
26-30	20%

Wolters Kluwer Customer Satisfaction Score by Gender

Male customers rated Wolters Kluwer's Customer Satisfaction score 13 points higher than Female customers.

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58 / 100

Male

	Very Satisfied	29%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	18%
	Dissatisfied	12%
	Very Dissatisfied	12%

45 / 100

Female

	Very Satisfied	27%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	19%
	Very Dissatisfied	36%

Wolters Kluwer Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wolters Kluwer's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	42%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	25%

Very Satisfied

42%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

Wolters Kluwer's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Wolters Kluwer's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Wolters Kluwer's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.

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63 / 100

Very Satisfied	50%
Satisfied	13%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	12%

Very Satisfied

50%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

12%

Wolters Kluwer Customer Satisfaction Score by Age

Wolters Kluwer's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

26-30

20%

36-40

80%

51-55

67%

56-60

66%

61-65

33%

Wolters Kluwer Customer Satisfaction Score by Usage

Wolters Kluwer's Customer Satisfaction score was rated the highest by customers who have used Wolters Kluwer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	38
1 to 2 Years	57
2 to 5 Years	75
5 to 10 Years	50
Over 10 Years	67

Wolters Kluwer Customer Satisfaction Score by Industry

Wolters Kluwer's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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{
	"title": "Wolters  Kluwer Customer Satisfaction Score by Industry",
	"text": "Wolters  Kluwer's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "Wolters  Kluwer's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 71
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Wolters  Kluwer's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wolters  Kluwer's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	71
Accounting	57
Architecture and Planning	33

Wolters Kluwer Customer Satisfaction vs. Competitors

Compared to its competitors, Wolters Kluwer's Customer Satisfaction score is rated right above Mitratech, and is preceded by Oracle.

COMPANY		Customer Satisfaction (CSAT) Score
	UBM	100%
	Totango	100%
	Springer Nature	81%
	Oracle	67%
	Wolters Kluwer	64%
	Mitratech	57%
	Solium Capital	0%
	Innography	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wolters Kluwer's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Wolters Kluwer	64%
	Instagram	61%

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Wolters Kluwer Customer Service

3.6/5

Wolters Kluwer has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Wolters Kluwer's Customer Service

Address

2 Zuidpoolsingel, 2408 ZE Netherlands

Website

http://www.wolterskluwer.com

Phone Number

+31 172 641 400

Wolters Kluwer's Social Links

Quick Insights into Wolters Kluwer Customer Service

Wolters Kluwer's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Legal industry.

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Ranked Wolters Kluwer Customer Service the Highest

41-45	4.6
African American/Black	4.3
2 to 5 Years	4.1

Ranked Wolters Kluwer Customer Service the Lowest

Over 10 Years	2.5
66+	1.6
Legal	1.6

Wolters Kluwer Customer Service Score by Gender

Male customers rated Wolters Kluwer's Customer Service score 0.3 stars higher than Female customers.

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Male

3.3/5

Female

3/5

Wolters Kluwer Customer Service Score by Ethnicity

Wolters Kluwer's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.6	Other	3.6

Wolters Kluwer Customer Service Score by Age

Wolters Kluwer's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
26-30 3.3	26-30	3.3
36-40 3	36-40	3
41-45 4.6	41-45	4.6
51-55 3	51-55	3
56-60 3	56-60	3
61-65 1.9	61-65	1.9
66+ 1.6	66+	1.6

Wolters Kluwer Customer Service Score by Usage

Wolters Kluwer's Customer Service score was rated the highest by customers who have used Wolters Kluwer's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	3
2 to 5 Years	4.1
5 to 10 Years	3.5
Over 10 Years	2.5

Wolters Kluwer Customer Service Score by Industry

Wolters Kluwer's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.

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Tech	3.7
Accounting	2.7
Architecture and Planning	3.8
Healthcare, Hospitals and Medicine	2.8
Legal	1.6

Wolters Kluwer Customer Service vs. Competitors

Compared to its competitors, Wolters Kluwer's Customer Service score is rated right above Oracle, and is preceded by Totango.

COMPANY		Customer Service Score
	Totango	3.7/5
	Wolters Kluwer	3.6/5
	Oracle	3.6/5
	Springer Nature	3.6/5
	Mitratech	3.4/5
	UBM	1.5/5
	Solium Capital	1.5/5
	Innography	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wolters Kluwer's Customer Service score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	Wolters Kluwer	3.6/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Wolters Kluwer as an Employer

4.1/5

Wolters Kluwer has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Wolters Kluwer

Nancy McKinstry

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wolters Kluwer scored a 22 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Wolters Kluwer would recommend the brand to a friend. ENPS measures how likely Wolters Kluwer employees would recommend working at Wolters Kluwer to a friend.

Net Promoter Score

NPS Score

54%	Promoters
14%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
24%	Passive
27%	Detractors

Global Ranking Snapshot

Wolters Kluwer is ranked #658 in the Global Top 100 Brands. It ranks just behind Ogilvy and just ahead of Lennox International.

RANK			INDUSTRY
656	Salesloft	Patrick Nichols (interim)	Tech
657	Ogilvy	John Seifert	Business and Consumer Services
658	Wolters Kluwer	Nancy McKinstry	Media and Entertainment
659	Lennox International	Todd Bluedorn	Energy and Manufacturing
660	Baxter Healthcare Inc	Sunitha Iyer	Health and Wellness
661	DaVita	Kent Thiry	Health and Wellness
662	WalkMe™	Dan Adika	Tech

Media and Entertainment Ranking Snapshot

Wolters Kluwer is ranked #78 in the Media and Entertainment Industry. It ranks just behind Elsevier and just ahead of TopGolf.

RANK		Location
76	Bass Pro Shops	Springfield, MO
77	Elsevier	New York City, NY
78	Wolters Kluwer	Fayetteville, AR
79	TopGolf	Dallas, TX
80	Twitch	San Francisco, CA
81	AMC Theaters	Atlanta, GA
82	AMC Networks	New York City, NY