5
NPS
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Salesloft is ranked #221 in Tech Brands
Salesloft is ranked #221 in Tech Brands
About Salesloft's Brand
Salesloft is the only AI-powered revenue workflow platform that brings certainty to every revenue action and customer interaction. Close more deals, forecast more accurately and accelerate success throughout your revenue organization. Salesloft’s brand is ranked #656 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Salesloft. When compared to other organizations within the Tech industry, Salesloft is ranked #221. Among its major competitors, Salesloft is ranked in 5th place for NPS while Pipedrive is 1st, and Datanyze is 2nd. Overall, Salesloft has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $600.00M
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Salesloft CMO
Salesloft Ranking
- #221 in Tech
- #4 / 4 of its competitors
Salesloft NPS
Salesloft's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether Salesloft's customers would recommend using the product based on a scale of -100 to 100.
Salesloft Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
Salesloft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -3 | Mar 2023 | -3 |
May 2023 -3 | May 2023 | -3 |
Jun 2023 -4 | Jun 2023 | -4 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 1 | Nov 2023 | 1 |
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 4 | Feb 2024 | 4 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 7 | Oct 2024 | 7 |
Feb 2025 4 | Feb 2025 | 4 |
May 2025 6 | May 2025 | 6 |
Dec 2025 4 | Dec 2025 | 4 |
How Other Brands Compare
Salesloft is ranked #4 for NPS among its competitors. Pipedrive and Datanyze come in first and second, with Outreach coming in at third. Among those competitors, it is the lowest valued company behind Outreach.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salesloft NPS by Gender
Male customers rated Salesloft's NPS 79 points higher than Female customers.
Male
34
Salesloft's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
-45
Salesloft's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Salesloft NPS by Ethnicity
Salesloft's NPS was rated -15 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
Salesloft NPS by Age
Salesloft's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Salesloft NPS by Usage
Salesloft's NPS was rated 0 points by customers who have used Salesloft's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Salesloft Customer Reviews
Out of the 3 Salesloft customer reviews 1 was positive and 2 were constructive. Salesloft customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Salesloft Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Salesloft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Salesloft Customer Loyalty Score by Gender
Male customers rated Salesloft's Customer Loyalty score 30% higher than Female customers.
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Male
70%
Yes
Female
40%
Yes
Salesloft Customer Loyalty Score by Ethnicity
Salesloft's Customer Loyalty score was rated 52% by Caucasian customers on Comparably.
% who answered "Yes"
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52
out of 100
Caucasian
Salesloft Customer Loyalty Score by Age
Salesloft's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 33% | 26-30 | 33% |
31-35 78% | 31-35 | 78% |
Salesloft Customer Loyalty Score by Usage
Salesloft's Customer Loyalty score was rated the highest by customers who have used Salesloft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Salesloft Customer Loyalty Score by Industry
Salesloft's Customer Loyalty score was rated 33% by Tech industry customers.
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Salesloft Customer Loyalty vs. Competitors
Compared to its competitors, Salesloft's Customer Loyalty score is rated right above Outreach, and is preceded by Pipedrive.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Salesloft's Customer Loyalty score is rated right below Peloton.
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Salesloft Product Quality
3.6/5
Salesloft has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Salesloft Product Information
Salesloft’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Salesloft's product the highest.
- Website
- http://www.salesloft.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Salesloft Product Quality
Salesloft's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.
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Ranked Salesloft Product Quality the Highest
Ranked Salesloft Product Quality the Lowest
Salesloft Product Quality Score by Gender
Male customers rated Salesloft's Product Quality score 0.9 stars higher than Female customers.
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Male
3.8/5
Female
2.9/5
Salesloft Product Quality Score by Ethnicity
Salesloft's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Salesloft Product Quality Score by Age
Salesloft's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.2 | 26-30 | 2.2 |
31-35 4.1 | 31-35 | 4.1 |
Salesloft Product Quality Score by Usage
Salesloft's Product Quality score was rated the highest by customers who have used Salesloft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Salesloft Product Quality Score by Industry
Salesloft's Product Quality score was rated 2.7 stars by Tech industry customers.
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Salesloft Product Quality vs. Competitors
Compared to its competitors, Salesloft's Product Quality score is rated right above LiveHive, and is preceded by Datanyze.
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Product Quality for Other Tech Brands
In the Tech industry, Salesloft's Product Quality score is rated right below ROBLOX.
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Salesloft Pricing
Salesloft ROI & Value For Money
3.5/5
Salesloft has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Salesloft Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Salesloft ROI
Salesloft's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Salesloft's products/services for 2 to 5 Years.
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Ranked Salesloft ROI the Highest
Ranked Salesloft ROI the Lowest
Salesloft ROI Score by Gender
Male customers rated Salesloft's ROI score 1 stars higher than Female customers.
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Male
3.8/5
Female
2.8/5
Salesloft ROI Score by Ethnicity
Salesloft's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Salesloft ROI Score by Age
Salesloft's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 4.1 | 31-35 | 4.1 |
Salesloft ROI Score by Usage
Salesloft's ROI score was rated the highest by customers who have used Salesloft's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Salesloft ROI Score by Industry
Salesloft's ROI score was rated 2.7 stars by Tech industry customers.
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Salesloft Pricing vs. Competitors
Compared to its competitors, Salesloft's ROI score is rated right above Outreach, and is preceded by LiveHive.
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ROI for Other Tech Brands
In the Tech industry, Salesloft's ROI score is rated right below ROBLOX.
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Salesloft Customer Satisfaction (CSAT)
Salesloft Customer Satisfaction (CSAT) Score
68 / 100
Salesloft has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
38%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Salesloft Customer Satisfaction
Salesloft's Customer Satisfaction score was rated highest by customers who have used Salesloft's products/services for Less than 1 Year, and rated lowest by customers ages 26-30.
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Ranked Salesloft Customer Satisfaction the Highest
Ranked Salesloft Customer Satisfaction the Lowest
Salesloft Customer Satisfaction Score by Gender
Male customers rated Salesloft's Customer Satisfaction score 42 points higher than Female customers.
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76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
34 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 22% | |
Very Dissatisfied | 22% |
Salesloft Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Salesloft's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
25%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
17%
Salesloft Customer Satisfaction Score by Age
Salesloft's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 75% |
Salesloft Customer Satisfaction Score by Usage
Salesloft's Customer Satisfaction score was rated the highest by customers who have used Salesloft's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Salesloft Customer Satisfaction Score by Industry
Salesloft's Customer Satisfaction score was rated 38 points by Tech industry customers.
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}Salesloft Customer Satisfaction vs. Competitors
Compared to its competitors, Salesloft's Customer Satisfaction score is rated right above Outreach, and is preceded by Pipedrive.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Salesloft's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Salesloft Customer Service
3.6/5
Salesloft has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Salesloft's Customer Service
Address
1180 W Peachtree St. NW, Atlanta, GA 30309
Website
http://www.salesloft.com
Phone Number
770-756-8026
Salesloft's Social Links
Quick Insights into Salesloft Customer Service
Salesloft's Customer Service score was rated highest by customers who have used Salesloft's products/services for Less than 1 Year, and rated lowest by customers who have used Salesloft's products/services for 2 to 5 Years.
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Ranked Salesloft Customer Service the Highest
Ranked Salesloft Customer Service the Lowest
Salesloft Customer Service Score by Gender
Male customers rated Salesloft's Customer Service score 0.4 stars higher than Female customers.
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Male
3.4/5
Female
3/5
Salesloft Customer Service Score by Ethnicity
Salesloft's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Salesloft Customer Service Score by Age
Salesloft's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.7 | 31-35 | 3.7 |
Salesloft Customer Service Score by Usage
Salesloft's Customer Service score was rated the highest by customers who have used Salesloft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Salesloft Customer Service Score by Industry
Salesloft's Customer Service score was rated 2.4 stars by Tech industry customers.
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Salesloft Customer Service vs. Competitors
Compared to its competitors, Salesloft's Customer Service score is rated right above Outreach, and is preceded by LiveHive.
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Customer Service for Other Tech Brands
In the Tech industry, Salesloft's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Salesloft as an Employer
4.9/5
Salesloft has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Salesloft scored a 5 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Salesloft would recommend the brand to a friend. ENPS measures how likely Salesloft employees would recommend working at Salesloft to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Global Ranking Snapshot
Salesloft is ranked #656 in the Global Top 100 Brands. It ranks just behind TaskRabbit and just ahead of Ogilvy.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
654 |  | Koch Industries |  | Charles Koch | Energy and Manufacturing |
655 |  | TaskRabbit |  | Stacy Brown-Philpot | Tech |
656 | | Salesloft | | Patrick Nichols (interim) | Tech |
657 |  | Ogilvy |  | John Seifert | Business and Consumer Services |
658 |  | Wolters Kluwer |  | Nancy McKinstry | Media and Entertainment |
659 |  | Lennox International |  | Todd Bluedorn | Energy and Manufacturing |
660 |  | Baxter Healthcare Inc |  | Sunitha Iyer | Health and Wellness |
Tech Ranking Snapshot
Salesloft is ranked #221 in the Tech Industry. It ranks just behind TaskRabbit and just ahead of Wolters Kluwer.
| RANK | COMPANY | Location | |
|---|---|---|---|
219 |  | LegalZoom | Mountain View, CA |
220 | | TaskRabbit | San Francisco, CA |
221 | | Salesloft | Atlanta, GA |
222 | | Wolters Kluwer | Fayetteville, AR |
223 |  | DaVita | Denver, CO |
224 |  | WalkMe™ | San Francisco, CA |
225 |  | Gainsight | Redwood City, CA |
