25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Outreach
Marketing or Exec? Claim Your Free Account
About Outreach's Brand
Outreach is the Sales Execution Platform that helps revenue organizations deliver efficient, predictable growth. We help organizations achieve their growth potential with sales execution workflows that leverage AI and machine learning to close execution gaps across the entire sales cycle — from prospecting to deal management to forecasting. Among its major competitors, Outreach is ranked in 3rd place for NPS while Close is 1st, and Highspot is 2nd.Their current valuation is $1.10B
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
2.4/5
Customer Service
Outreach Ranking
- #3 / 4 of its competitors
Outreach NPS
Outreach's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Outreach's customers would recommend using the product based on a scale of -100 to 100.
Outreach Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Outreach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 52 | Aug 2020 | 52 |
Sep 2020 49 | Sep 2020 | 49 |
Nov 2020 47 | Nov 2020 | 47 |
Jan 2021 47 | Jan 2021 | 47 |
Feb 2021 46 | Feb 2021 | 46 |
May 2021 46 | May 2021 | 46 |
Dec 2021 44 | Dec 2021 | 44 |
May 2022 41 | May 2022 | 41 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 23 | Jul 2022 | 23 |
Nov 2022 23 | Nov 2022 | 23 |
How Other Brands Compare
Outreach is ranked third for NPS among its competitors. Close and Highspot come in first and second, with Node coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outreach NPS by Gender
Outreach's NPS was rated -72 by Male customers on Comparably.
Male
-72
Outreach's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Outreach's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Outreach NPS by Ethnicity
Outreach's NPS was rated the highest by Native American customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Native American -50 | Native American | -50 |
Outreach NPS by Age
Outreach's NPS was rated -100 points by customers ages 31-35 on Comparably.
Outreach NPS by Usage
Outreach's NPS was rated the highest by customers who have used Outreach's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -10 | 1 to 2 Years | -10 |
2 to 5 Years 44 | 2 to 5 Years | 44 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
Outreach Customer Reviews
Out of the 3 Outreach customer reviews 1 was positive and 2 were constructive. Outreach customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Outreach Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Outreach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Outreach Customer Loyalty Score by Gender
Outreach's Customer Loyalty score was rated 49 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Outreach.
Male
49%
Yes
Female
N/A
Yes
Outreach Customer Loyalty Score by Ethnicity
Outreach's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Outreach.
40
out of 100
African American/Black
33
out of 100
Native American
Outreach Customer Loyalty Score by Age
Outreach's Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Outreach.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
Outreach Customer Loyalty Score by Usage
Outreach's Customer Loyalty score was rated the highest by customers who have used Outreach's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Outreach Customer Loyalty Score by Industry
Outreach's Customer Loyalty score was rated 50% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Outreach Customer Loyalty vs. Competitors
Compared to its competitors, Outreach's Customer Loyalty score is rated right above Engagio, and is preceded by Close.
Unlock Outreach Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Outreach Customer Loyalty vs. Competitors data and gain insights into your customers today.
Outreach Product Quality
3.5/5
Outreach has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach's overall Product Quality score rated by its users and customers.
Outreach Product Information
Outreach serves markets in the United States and Canada. Outreach supports Web devices and offers products for medium and large sized businesses.
Outreach’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Outreach's product the highest. Reviewers from the Tech industry rated Outreach the lowest at 2.2.
- Website
- http://www.outreach.io/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Communication Software
Lead Management Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Inside Sales Software
Quick Insights into Outreach Product Quality
Outreach's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Outreach's Product Quality.
Ranked Outreach Product Quality the Highest
Ranked Outreach Product Quality the Lowest
Outreach Product Quality Score by Gender
Outreach's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Outreach.
Male
1.6/5
Female
N/A
Outreach Product Quality Score by Ethnicity
Outreach's Product Quality score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Outreach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.6 | Native American | 1.6 |
Outreach Product Quality Score by Age
Outreach's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Outreach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Outreach Product Quality Score by Usage
Outreach's Product Quality score was rated the highest by customers who have used Outreach's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Outreach Product Quality Score by Industry
Outreach's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Outreach Product Quality vs. Competitors
Compared to its competitors, Outreach's Product Quality score is rated right above Engagio, and is preceded by Close.
Unlock Outreach Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Outreach Product Quality vs. Competitors data and gain insights into your customers today.
Outreach Pricing
Outreach ROI & Value For Money
3.4/5
Outreach has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach's overall ROI score rated by its users and customers.
Outreach Pricing Plans
Outreach has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Outreach.
Who Uses Outreach?
Medium Businesses
Large Enterprises
Quick Insights into Outreach ROI
Outreach's ROI score was rated highest by customers from the Education industry, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Outreach's ROI score.
Ranked Outreach ROI the Highest
Ranked Outreach ROI the Lowest
Outreach ROI Score by Gender
Outreach's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Outreach.
Male
1.5/5
Female
N/A
Outreach ROI Score by Ethnicity
Outreach's ROI score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Outreach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.6 | Native American | 1.6 |
Outreach ROI Score by Age
Outreach's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Outreach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Outreach ROI Score by Usage
Outreach's ROI score was rated the highest by customers who have used Outreach's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Outreach ROI Score by Industry
Outreach's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Outreach Pricing vs. Competitors
Compared to its competitors, Outreach's ROI score is rated right above Engagio, and is preceded by Close.
Unlock Outreach ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Outreach ROI vs. Competitors data and gain insights into your customers today.
Outreach Customer Satisfaction (CSAT)
Outreach Customer Satisfaction (CSAT) Score
15 / 100
Outreach has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Outreach Customer Satisfaction
Outreach's Customer Satisfaction score was rated highest by customers who have used Outreach's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Outreach's Customer Satisfaction.
Ranked Outreach Customer Satisfaction the Highest
Ranked Outreach Customer Satisfaction the Lowest
Outreach Customer Satisfaction Score by Gender
Outreach's Customer Satisfaction score was rated 28 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Outreach.
28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
Outreach Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Outreach's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Outreach.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
Outreach's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Outreach.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Outreach Customer Satisfaction Score by Age
Outreach's Customer Satisfaction score was rated 25 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Outreach.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% |
Outreach Customer Satisfaction Score by Usage
Outreach's Customer Satisfaction score was rated the highest by customers who have used Outreach's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Outreach Customer Satisfaction Score by Industry
Outreach's Customer Satisfaction score was rated 14 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Outreach Customer Satisfaction Score by Industry",
"text": "Outreach's Customer Satisfaction score was rated 14 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Outreach's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
}
]
}Outreach Customer Satisfaction vs. Competitors
Compared to its competitors, Outreach's Customer Satisfaction score is rated right above Engagio, and is preceded by Highspot.
Unlock Outreach Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Outreach Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Outreach Customer Service
2.4/5
Outreach has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach's overall Customer Service score rated by its users and customers.
About Outreach's Customer Service
Address
333 Elliot Ave W, Seattle, WA 98119
Website
http://www.outreach.io/
Phone Number
1(888) 938-7356
Quick Insights into Outreach Customer Service
Outreach's Customer Service score was rated highest by customers who have used Outreach's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Outreach's Customer Service score.
Ranked Outreach Customer Service the Highest
Ranked Outreach Customer Service the Lowest
Outreach Customer Service Score by Gender
Outreach's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Outreach.
Male
1.5/5
Female
N/A
Outreach Customer Service Score by Ethnicity
Outreach's Customer Service score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Outreach.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.6 | Native American | 1.6 |
Outreach Customer Service Score by Age
Outreach's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Outreach.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Outreach Customer Service Score by Usage
Outreach's Customer Service score was rated the highest by customers who have used Outreach's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Outreach Customer Service Score by Industry
Outreach's Customer Service score was rated 1.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Outreach Customer Service vs. Competitors
Compared to its competitors, Outreach's Customer Service score is rated right above Engagio, and is preceded by Close.
Unlock Outreach Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Outreach Customer Service vs. Competitors data and gain insights into your customers today.
Outreach as an Employer
4.9/5
Outreach has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Outreach scored a 25 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Outreach would recommend the brand to a friend. ENPS measures how likely Outreach employees would recommend working at Outreach to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 79% | Promoters |
|---|---|
| 15% | Passive |
| 6% | Detractors |
