41
NPS
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Ranked
#168
Business and Consumer Services Brands
Brand Page
Highspot
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Highspot is ranked #168 in Business and Consumer Services Brands
Highspot is ranked #168 in Business and Consumer Services Brands
About Highspot's Brand
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth. Highspot’s brand is ranked #930 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Highspot. When compared to other organizations within the Business and Consumer Services industry, Highspot is ranked #168. Among its major competitors, Highspot is ranked in 2nd place for NPS while Seismic is 1st, and SAP is 3rd. Overall, Highspot has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $750.00M
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Highspot CMO
Jon Perera
Jon Perera serves as the Chief Marketing Officer of Highspot. Jon started at Highspot in November of 2018. Jon is currently based in the Greater Seattle Area.
Highspot Ranking
- #168 in Business and Consumer Services
- #2 / 4 of its competitors
Highspot NPS
Highspot's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Highspot's customers would recommend using the product based on a scale of -100 to 100.
Highspot Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
Highspot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 49 | Feb 2023 | 49 |
Mar 2023 48 | Mar 2023 | 48 |
Apr 2023 47 | Apr 2023 | 47 |
May 2023 42 | May 2023 | 42 |
Jun 2023 43 | Jun 2023 | 43 |
Aug 2023 41 | Aug 2023 | 41 |
Oct 2023 41 | Oct 2023 | 41 |
Jan 2024 42 | Jan 2024 | 42 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 40 | Apr 2024 | 40 |
Oct 2024 40 | Oct 2024 | 40 |
Mar 2025 40 | Mar 2025 | 40 |
How Other Brands Compare
Highspot is ranked second for NPS among its competitors. Seismic and SAP come in first and third, with Salesloft coming in at #4. Among those competitors, it is the second most valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highspot NPS by Gender
Female customers rated Highspot's NPS 2 points higher than Male customers.
Male
-17
Highspot's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-15
Highspot's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Highspot NPS by Ethnicity
Highspot's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Highspot NPS by Age
Highspot's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Highspot NPS by Usage
Highspot's NPS was rated the highest by customers who have used Highspot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Highspot Customer Reviews
Out of the 2 Highspot customer reviews 2 were positive and 0 were constructive. Highspot customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Highspot Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Highspot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Highspot Customer Loyalty Score by Gender
Female customers rated Highspot's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
Highspot Customer Loyalty Score by Ethnicity
Highspot's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Highspot Customer Loyalty Score by Age
Highspot's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
36-40 40% | 36-40 | 40% |
Highspot Customer Loyalty Score by Usage
Highspot's Customer Loyalty score was rated the highest by customers who have used Highspot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Highspot Customer Loyalty Score by Industry
Highspot's Customer Loyalty score was rated 66% by Tech industry customers.
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Highspot Customer Loyalty vs. Competitors
Compared to its competitors, Highspot's Customer Loyalty score is rated right above Salesloft, and is preceded by Brainshark.
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Highspot's Customer Loyalty score is rated right below Accenture.
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Highspot Product Quality
3.9/5
Highspot has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Highspot Product Information
Highspot serves markets in the United States. Highspot supports Web devices and offers products for small, medium, and large sized businesses.
Highspot’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Highspot's product the highest. Reviewers from the Tech industry rated Highspot the lowest at 3.4.
- Website
- https://www.highspot.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Content Management System (CMS) Software
Sales Management Software
Sales Enablement Software
Sales Content Management Software
Quick Insights into Highspot Product Quality
Highspot's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Male customers.
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Ranked Highspot Product Quality the Highest
Ranked Highspot Product Quality the Lowest
Highspot Product Quality Score by Gender
Female customers rated Highspot's Product Quality score 1.2 stars higher than Male customers.
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Male
2.6/5
Female
3.8/5
Highspot Product Quality Score by Ethnicity
Highspot's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Highspot Product Quality Score by Age
Highspot's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
36-40 3.3 | 36-40 | 3.3 |
Highspot Product Quality Score by Usage
Highspot's Product Quality score was rated the highest by customers who have used Highspot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Highspot Product Quality Score by Industry
Highspot's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Highspot Product Quality vs. Competitors
Compared to its competitors, Highspot's Product Quality score is rated right above Salesloft, and is preceded by SAP.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Highspot's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Highspot Pricing
Highspot ROI & Value For Money
4/5
Highspot has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Highspot Pricing Plans
Highspot has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Highspot?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Highspot ROI
Highspot's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Highspot ROI the Highest
Ranked Highspot ROI the Lowest
Highspot ROI Score by Gender
Male customers rated Highspot's ROI score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Highspot ROI Score by Ethnicity
Highspot's ROI score was rated 3.6 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Highspot ROI Score by Age
Highspot's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 3.3 | 36-40 | 3.3 |
Highspot ROI Score by Usage
Highspot's ROI score was rated 3.5 stars by customers who have used Highspot's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Highspot ROI Score by Industry
Highspot's ROI score was rated 3.7 stars by Tech industry customers.
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Highspot Pricing vs. Competitors
Compared to its competitors, Highspot's ROI score is rated right above SAP, and is preceded by Seismic.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Highspot's ROI score is rated right above Visa.
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Highspot Customer Satisfaction (CSAT)
Highspot Customer Satisfaction (CSAT) Score
72 / 100
Highspot has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Highspot Customer Satisfaction
Highspot's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 36-40.
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Ranked Highspot Customer Satisfaction the Highest
Ranked Highspot Customer Satisfaction the Lowest
Highspot Customer Satisfaction Score by Gender
Female customers rated Highspot's Customer Satisfaction score 17 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Highspot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Highspot's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Highspot's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Highspot Customer Satisfaction Score by Age
Highspot's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 36-40 | 33% |
Highspot Customer Satisfaction Score by Usage
Highspot's Customer Satisfaction score was rated 60 points by customers who have used Highspot's products/services for 1 to 2 Years.
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Highspot Customer Satisfaction Score by Industry
Highspot's Customer Satisfaction score was rated 43 points by Tech industry customers.
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}Highspot Customer Satisfaction vs. Competitors
Compared to its competitors, Highspot's Customer Satisfaction score is rated right above Salesloft, and is preceded by Showpad.
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Highspot's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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Highspot Customer Service
4.1/5
Highspot has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Highspot's Customer Service
Address
2401 4th Ave Suite 800, Seattle, WA 98121
Website
https://www.highspot.com
Phone Number
(888) 916-7768
Highspot's Social Links
Quick Insights into Highspot Customer Service
Highspot's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Highspot's products/services for Less than 1 Year.
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Ranked Highspot Customer Service the Highest
Ranked Highspot Customer Service the Lowest
Highspot Customer Service Score by Gender
Female customers rated Highspot's Customer Service score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Highspot Customer Service Score by Ethnicity
Highspot's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Highspot Customer Service Score by Age
Highspot's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 4.3 | 36-40 | 4.3 |
Highspot Customer Service Score by Usage
Highspot's Customer Service score was rated the highest by customers who have used Highspot's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Highspot Customer Service Score by Industry
Highspot's Customer Service score was rated 3.6 stars by Tech industry customers.
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Highspot Customer Service vs. Competitors
Compared to its competitors, Highspot's Customer Service score is rated right above SAP, and is preceded by Seismic.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Highspot's Customer Service score is rated right above Visa.
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Highspot as an Employer
4.8/5
Highspot has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Highspot scored a 41 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Highspot would recommend the brand to a friend. ENPS measures how likely Highspot employees would recommend working at Highspot to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 82% | Promoters |
|---|---|
| 8% | Passive |
| 10% | Detractors |
Global Ranking Snapshot
Highspot is ranked #930 in the Global Top 100 Brands. It ranks just behind Careem and just ahead of Trane.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
928 |  | Dataminr |  | Ted Bailey | Tech |
929 |  | Careem |  | Mudassir Sheikha | Business and Consumer Services |
930 | | Highspot | | Robert Wahbe | Business and Consumer Services |
931 |  | Trane |  | Michael Lamach | Energy and Manufacturing |
932 |  | RH |  | Gary Friedman | Retail |
933 |  | Valero Energy Corporation |  | Joe Gorder | Energy and Manufacturing |
934 |  | Talkdesk |  | Tiago Paiva | Tech |
Business and Consumer Services Ranking Snapshot
Highspot is ranked #168 in the Business and Consumer Services Industry. It ranks just behind Careem and just ahead of Bread Financial.
| RANK | COMPANY | Location | |
|---|---|---|---|
166 |  | PACCAR | Bellevue, WA |
167 | | Careem | |
168 | | Highspot | Seattle, WA |
169 |  | Bread Financial | Columbus, OH |
170 |  | Brainly | New York City, NY |
171 |  | CDW Corporation | Vernon Hills, IL |
172 |  | WSP | Montreal, MO |
