6
NPS
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Showpad
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About Showpad's Brand
Showpad delivers the world’s most intuitive content activation platform, making your content incredibly easy to find, present and share. Among its major competitors, Showpad is ranked in 6th place for NPS while DocSend is 1st, and KnowledgeTree is 2nd. Overall, Showpad has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Showpad Ranking
- #4 / 4 of its competitors
Showpad NPS
Showpad's Net Promoter Score (NPS) is a 6 with 40% Promoters, 26% Passives, and 34% Detractors. Net Promoter Score tracks whether Showpad's customers would recommend using the product based on a scale of -100 to 100.
Showpad Overall NPS
| 40% | Promoters |
|---|---|
| 26% | Passives |
| 34% | Detractors |
Showpad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
May 2022 35 | May 2022 | 35 |
Jun 2022 30 | Jun 2022 | 30 |
Aug 2022 24 | Aug 2022 | 24 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 21 | Dec 2022 | 21 |
Mar 2023 16 | Mar 2023 | 16 |
Apr 2023 13 | Apr 2023 | 13 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 12 | Jul 2023 | 12 |
Mar 2024 9 | Mar 2024 | 9 |
Jun 2024 6 | Jun 2024 | 6 |
How Other Brands Compare
Showpad is ranked #4 for NPS among its competitors. DocSend and Seismic come in first and second, with Highspot coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Showpad NPS by Gender
Showpad's NPS was rated -25 by Male customers on Comparably.
Male
-25
Showpad's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Showpad's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Showpad NPS by Ethnicity
Showpad's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Showpad NPS by Usage
Showpad's NPS was rated the highest by customers who have used Showpad's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Showpad NPS vs. Competitors
Compared to its competitors, Showpad's NPS is rated right above LIA, and is preceded by Highspot.
| COMPANY | NPS Score | |
|---|---|---|
 | DocSend | 50 |
 | KnowledgeTree | 49 |
 | CareCloud | 45 |
 | Seismic | 42 |
 | Highspot | 41 |
| Showpad | 6 |
 | LIA | N/A |
 | App Data Room | N/A |
 | Brainshark | -16 |
Showpad Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Showpad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Showpad Customer Loyalty Score by Gender
Showpad's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Showpad Customer Loyalty Score by Ethnicity
Showpad's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Showpad.
100
out of 100
Other
Showpad Customer Loyalty Score by Usage
Showpad's Customer Loyalty score was rated 100% by customers who have used Showpad's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Showpad Customer Loyalty vs. Competitors
Compared to its competitors, Showpad's Customer Loyalty score is rated right above Brainshark, and is preceded by CareCloud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Seismic | 91% |
| CareCloud | 90% |
| Showpad | 85% |
| Brainshark | 75% |
| Highspot | 70% |
| DocSend | N/A |
| KnowledgeTree | N/A |
| LIA | N/A |
| App Data Room | N/A |
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Showpad Product Quality
4.2/5
Showpad has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Showpad Product Information
Showpad serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Showpad supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Showpad’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Showpad's product the highest.
- Website
- http://www.showpad.com
- Company Size
- 201-500 Employees
Industry
Content
Enterprise
SaaS
Languages Supported
English
Product Type
Content Marketing Software
Sales Management Software
Sales Enablement Software
Sales Coaching Software
Sales Content Management Software
Quick Insights into Showpad Product Quality
Showpad's Product Quality score was rated highest by customers who have used Showpad's products/services for 2 to 5 Years, and rated lowest by customers who have used Showpad's products/services for Less than 1 Year.
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Ranked Showpad Product Quality the Highest
Ranked Showpad Product Quality the Lowest
Showpad Product Quality Score by Gender
Showpad's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Showpad.
Male
4.2/5
Female
N/A
Showpad Product Quality Score by Ethnicity
Showpad's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Showpad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Showpad Product Quality Score by Usage
Showpad's Product Quality score was rated the highest by customers who have used Showpad's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Showpad Product Quality Score by Industry
Showpad's Product Quality score was rated 4.4 stars by Tech industry customers.
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Showpad Product Quality vs. Competitors
Compared to its competitors, Showpad's Product Quality score is rated right above CareCloud, and is preceded by Seismic.
| COMPANY | Product Quality Score | |
|---|---|---|
| DocSend | 4.5/5 |
| Seismic | 4.3/5 |
| Showpad | 4.2/5 |
| CareCloud | 4/5 |
| Highspot | 3.9/5 |
| KnowledgeTree | 3.8/5 |
| Brainshark | 3.3/5 |
| LIA | N/A |
| App Data Room | N/A |
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Showpad Pricing
Showpad ROI & Value For Money
3.8/5
Showpad has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Showpad Pricing Plans
Showpad has a pricing structure that accommodates medium and large businesses. Starting from €35/month, Showpad uses a subscription model and offers the following: Premium: €45 per user, per month and Enterprise: contact Showpad.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Showpad?
Medium Businesses
Large Enterprises
Quick Insights into Showpad ROI
Showpad's ROI score was rated highest by customers from the Tech industry.
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Ranked Showpad ROI the Highest
Showpad ROI Score by Gender
Showpad's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Showpad.
Male
3.2/5
Female
N/A
Showpad ROI Score by Ethnicity
Showpad's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Showpad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Showpad ROI Score by Usage
Showpad's ROI score was rated 3.6 stars by customers who have used Showpad's products/services for Less than 1 Year.
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Showpad ROI Score by Industry
Showpad's ROI score was rated 4 stars by Tech industry customers.
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Showpad Pricing vs. Competitors
Compared to its competitors, Showpad's ROI score is rated right above Brainshark, and is preceded by CareCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| DocSend | 4.3/5 |
| Seismic | 4.1/5 |
| Highspot | 4/5 |
| KnowledgeTree | 4/5 |
| CareCloud | 3.9/5 |
| Showpad | 3.8/5 |
| Brainshark | 3.2/5 |
| LIA | N/A |
| App Data Room | N/A |
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Showpad Customer Satisfaction (CSAT)
Showpad Customer Satisfaction (CSAT) Score
75 / 100
Showpad has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Showpad Customer Satisfaction vs. Competitors
Compared to its competitors, Showpad's Customer Satisfaction score is rated right above Highspot, and is preceded by Seismic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CareCloud | 87% |
| Seismic | 83% |
| Showpad | 75% |
| Highspot | 72% |
| Brainshark | 47% |
| DocSend | 0% |
| KnowledgeTree | 0% |
| LIA | 0% |
| App Data Room | 0% |
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Showpad Customer Service
4.2/5
Showpad has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Showpad's Customer Service
Address
1 N. State Street, Chicago, IL 60602
Website
http://www.showpad.com
Showpad's Social Links
Quick Insights into Showpad Customer Service
Showpad's Customer Service score was rated highest by Other customers.
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Ranked Showpad Customer Service the Highest
Showpad Customer Service Score by Gender
Showpad's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Showpad Customer Service Score by Ethnicity
Showpad's Customer Service score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Showpad.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Showpad Customer Service Score by Usage
Showpad's Customer Service score was rated 4.1 stars by customers who have used Showpad's products/services for Less than 1 Year.
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Showpad Customer Service vs. Competitors
Compared to its competitors, Showpad's Customer Service score is rated right above Seismic, and is preceded by KnowledgeTree.
| COMPANY | Customer Service Score | |
|---|---|---|
| DocSend | 5/5 |
| KnowledgeTree | 5/5 |
| Showpad | 4.2/5 |
| Seismic | 4.1/5 |
| Highspot | 4.1/5 |
| CareCloud | 4/5 |
| Brainshark | 3.4/5 |
| LIA | N/A |
| App Data Room | N/A |
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Showpad as an Employer
4.2/5
Showpad has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Showpad scored a 6 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Showpad would recommend the brand to a friend. ENPS measures how likely Showpad employees would recommend working at Showpad to a friend.
Net Promoter Score
6
NPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
