45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CareCloud
Marketing or Exec? Claim Your Free Account
About CareCloud's Brand
CareCloud, Inc. (formerly MTBC) is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
CareCloud NPS
CareCloud's Net Promoter Score (NPS) is a 45 with 68% Promoters, 9% Passives, and 23% Detractors. Net Promoter Score tracks whether CareCloud's customers would recommend using the product based on a scale of -100 to 100.
CareCloud Overall NPS
| 68% | Promoters |
|---|---|
| 9% | Passives |
| 23% | Detractors |
CareCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
Nov 2022 45 | Nov 2022 | 45 |
Jan 2023 41 | Jan 2023 | 41 |
May 2023 38 | May 2023 | 38 |
Jun 2023 40 | Jun 2023 | 40 |
Jan 2024 43 | Jan 2024 | 43 |
Oct 2025 45 | Oct 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareCloud NPS by Gender
Male customers rated CareCloud's NPS 66 points higher than Female customers.
Male
100
CareCloud's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
34
CareCloud's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
CareCloud NPS by Ethnicity
CareCloud's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
CareCloud NPS by Age
CareCloud's NPS was rated 100 points by customers ages 36-40 on Comparably.
CareCloud NPS by Usage
CareCloud's NPS was rated the highest by customers who have used CareCloud's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
CareCloud Customer Reviews
Out of the 2 CareCloud customer reviews 2 were positive and 0 were constructive. CareCloud customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CareCloud Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of CareCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareCloud Customer Loyalty Score by Gender
CareCloud's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CareCloud.
Male
100%
Yes
Female
100%
Yes
CareCloud Customer Loyalty Score by Ethnicity
CareCloud's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareCloud.
100
out of 100
Other
CareCloud Customer Loyalty Score by Age
CareCloud's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CareCloud.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
CareCloud Customer Loyalty Score by Industry
CareCloud's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CareCloud Product Quality
4/5
CareCloud has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCloud's overall Product Quality score rated by its users and customers.
CareCloud Product Information
CareCloud serves markets in the United States. CareCloud supports Web devices and offers products for small sized businesses.
CareCloud’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CareCloud's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated CareCloud the lowest at 3.
- Website
- https://www.carecloud.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Appointments and Scheduling Software
Patient Management Software
Patient Engagement Software
Revenue Cycle Management Software
Quick Insights into CareCloud Product Quality
CareCloud's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
Sign Up to unlock insights into how customers have ranked CareCloud's Product Quality.
Ranked CareCloud Product Quality the Highest
Ranked CareCloud Product Quality the Lowest
CareCloud Product Quality Score by Gender
Male customers rated CareCloud's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareCloud.
Male
5/5
Female
3.5/5
CareCloud Product Quality Score by Ethnicity
CareCloud's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
CareCloud Product Quality Score by Age
CareCloud's Product Quality score was rated 5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
CareCloud Product Quality Score by Usage
CareCloud's Product Quality score was rated the highest by customers who have used CareCloud's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CareCloud Product Quality Score by Industry
CareCloud's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CareCloud Pricing
CareCloud ROI & Value For Money
3.9/5
CareCloud has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCloud's overall ROI score rated by its users and customers.
CareCloud Pricing Plans
CareCloud has a pricing structure that accommodates small businesses. Starting from $499, CareCloud uses a subscription model and offers the following: Charts: $379 per provider, per month, Complete: $629 per provider, per month, and Concierge: 3-7% of practice collections (full-service revenue cycle management).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from CareCloud.
Who Uses CareCloud?
Small Businesses
Quick Insights into CareCloud ROI
CareCloud's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked CareCloud's ROI score.
Ranked CareCloud ROI the Highest
Ranked CareCloud ROI the Lowest
CareCloud ROI Score by Gender
Male customers rated CareCloud's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareCloud.
Male
4.9/5
Female
3.5/5
CareCloud ROI Score by Ethnicity
CareCloud's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
CareCloud ROI Score by Age
CareCloud's ROI score was rated 4.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
CareCloud ROI Score by Industry
CareCloud's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CareCloud Customer Satisfaction (CSAT)
CareCloud Customer Satisfaction (CSAT) Score
87 / 100
CareCloud has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareCloud Customer Satisfaction
CareCloud's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked CareCloud's Customer Satisfaction.
Ranked CareCloud Customer Satisfaction the Highest
Ranked CareCloud Customer Satisfaction the Lowest
CareCloud Customer Satisfaction Score by Gender
Male customers rated CareCloud's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareCloud.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
CareCloud Customer Satisfaction Score by Ethnicity
CSAT according to Other
CareCloud's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCloud.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CareCloud Customer Satisfaction Score by Age
CareCloud's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CareCloud.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
CareCloud Customer Satisfaction Score by Industry
CareCloud's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CareCloud Customer Satisfaction Score by Industry",
"text": "CareCloud's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "CareCloud's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "CareCloud's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}CareCloud Customer Service
4/5
CareCloud has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCloud's overall Customer Service score rated by its users and customers.
About CareCloud's Customer Service
Address
7 Clyde Road, Somerset, NJ 08873
Website
https://www.carecloud.com/
Phone Number
(877) 342-7517
CareCloud's Social Links
Quick Insights into CareCloud Customer Service
CareCloud's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked CareCloud's Customer Service score.
Ranked CareCloud Customer Service the Highest
Ranked CareCloud Customer Service the Lowest
CareCloud Customer Service Score by Gender
Male customers rated CareCloud's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareCloud.
Male
5/5
Female
3.5/5
CareCloud Customer Service Score by Ethnicity
CareCloud's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareCloud.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
CareCloud Customer Service Score by Age
CareCloud's Customer Service score was rated 5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareCloud.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
CareCloud Customer Service Score by Industry
CareCloud's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CareCloud as an Employer
4.7/5
CareCloud has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CareCloud scored a 45 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of CareCloud would recommend the brand to a friend. ENPS measures how likely CareCloud employees would recommend working at CareCloud to a friend.
Net Promoter Score
45
NPS Score
| 68% | Promoters |
|---|---|
| 9% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 71% | Promoters |
|---|---|
| 20% | Passive |
| 9% | Detractors |
