50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DocSend
Marketing or Exec? Claim Your Free Account
About DocSend's Brand
DocSend is a communications platform that delivers document sending solutions. Among its major competitors, DocSend is ranked in 2nd place for NPS while CloudApp is 1st, and Talkdesk is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
DocSend Ranking
- #2 / 4 of its competitors
DocSend NPS
DocSend's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether DocSend's customers would recommend using the product based on a scale of -100 to 100.
DocSend Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
DocSend NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
How Other Brands Compare
DocSend is ranked second for NPS among its competitors. CloudApp and Talkdesk come in first and third, with Showpad coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DocSend NPS by Usage
DocSend's NPS was rated the highest by customers who have used DocSend's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
DocSend Product Quality
4.5/5
DocSend has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DocSend's overall Product Quality score rated by its users and customers.
DocSend Product Information
DocSend serves markets in the United States. DocSend supports Web devices and offers products for medium and large sized businesses.
DocSend’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.docsend.com/
- Company Size
- 11-50 Employees
Industry
Tech
Content
Enterprise
On Demand
Productivity
SaaS
Languages Supported
English
Product Type
Document Management Software
Sales Management Software
Sales Enablement Software
Board Management Software
Virtual Data Room Software
Document Control Software
Sales Content Management Software
DocSend Product Quality vs. Competitors
Compared to its competitors, DocSend's Product Quality score is rated right above CloudApp.
Unlock DocSend Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DocSend Product Quality vs. Competitors data and gain insights into your customers today.
DocSend Pricing
DocSend ROI & Value For Money
4.3/5
DocSend has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock DocSend's overall ROI score rated by its users and customers.
DocSend Pricing Plans
DocSend has a pricing structure that accommodates medium and large businesses. Starting from $15/month, DocSend uses a subscription model and offers the following: Personal: $15 / user / month, Standard: $65 / user / month, and Advanced: $250 / month (includes 3 users).
Who Uses DocSend?
Medium Businesses
Large Enterprises
DocSend Pricing vs. Competitors
Compared to its competitors, DocSend's ROI score is rated right above Talkdesk, and is preceded by CloudApp.
Unlock DocSend ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DocSend ROI vs. Competitors data and gain insights into your customers today.
DocSend Customer Service
5/5
DocSend has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DocSend's overall Customer Service score rated by its users and customers.
About DocSend's Customer Service
Address
2 Mint Plaza, Unit 702, San Francisco, CA
Website
https://www.docsend.com/
Phone Number
18882585951
DocSend Customer Service vs. Competitors
Compared to its competitors, DocSend's Customer Service score is rated right above Showpad, and is preceded by CloudApp.
Unlock DocSend Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DocSend Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
DocSend scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DocSend would recommend the brand to a friend. ENPS measures how likely DocSend employees would recommend working at DocSend to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
