59
NPS
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CloudApp
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About CloudApp's Brand
CloudApp is an application that enables its users to share images, links, music, videos, and files. Among its major competitors, CloudApp is ranked in 2nd place for NPS while Renderforest is 1st, and Droplr is 3rd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
CloudApp Ranking
- #1 / 4 of its competitors
CloudApp NPS
CloudApp's Net Promoter Score (NPS) is a 59 with 71% Promoters, 17% Passives, and 12% Detractors. Net Promoter Score tracks whether CloudApp's customers would recommend using the product based on a scale of -100 to 100.
CloudApp Overall NPS
| 71% | Promoters |
|---|---|
| 17% | Passives |
| 12% | Detractors |
CloudApp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
How Other Brands Compare
CloudApp is ranked first for NPS among its competitors. Seismic and Highspot come in second and third, with Dropbox coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudApp NPS by Usage
CloudApp's NPS was rated the highest by customers who have used CloudApp's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
CloudApp NPS vs. Competitors
Compared to its competitors, CloudApp's NPS is rated right above Droplr, and is preceded by Renderforest.
| COMPANY | NPS Score | |
|---|---|---|
 | Renderforest | 75 |
| CloudApp | 59 |
 | Droplr | 57 |
 | Seismic | 42 |
 | Highspot | 41 |
 | Pond5 | 36 |
 | Dropbox | 21 |
 | GetAccept | N/A |
 | itemMaster | N/A |
CloudApp Product Quality
4.4/5
CloudApp has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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CloudApp Product Information
CloudApp serves markets in the United States and Canada. CloudApp supports Web devices and offers products for small and medium sized businesses.
CloudApp’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.getcloudapp.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Document Management Software
File Sharing Software
CloudApp Product Quality vs. Competitors
Compared to its competitors, CloudApp's Product Quality score is rated right above Seismic, and is preceded by Droplr.
| COMPANY | Product Quality Score | |
|---|---|---|
| Renderforest | 4.6/5 |
| Droplr | 4.5/5 |
| CloudApp | 4.4/5 |
| Seismic | 4.3/5 |
| Pond5 | 4.2/5 |
| Highspot | 3.9/5 |
| Dropbox | 3.8/5 |
| GetAccept | N/A |
| itemMaster | N/A |
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CloudApp Pricing
CloudApp ROI & Value For Money
4.4/5
CloudApp has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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CloudApp Pricing Plans
CloudApp has a pricing structure that accommodates small and medium businesses. Starting from $45/year, CloudApp uses a subscription model. For the users that are not ready to commit yet, CloudApp also offers a free trial.
Who Uses CloudApp?
Small Businesses
Medium Businesses
CloudApp Pricing vs. Competitors
Compared to its competitors, CloudApp's ROI score is rated right above Droplr, and is preceded by Renderforest.
| COMPANY | Pricing Score | |
|---|---|---|
| Renderforest | 4.4/5 |
| CloudApp | 4.4/5 |
| Droplr | 4.3/5 |
| Pond5 | 4.2/5 |
| Seismic | 4.1/5 |
| Highspot | 4/5 |
| Dropbox | 3.8/5 |
| GetAccept | N/A |
| itemMaster | N/A |
Unlock CloudApp ROI vs. Competitors Data
VS
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CloudApp Customer Service
5/5
CloudApp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CloudApp's Customer Service
Address
San Francisco, CA
Website
http://www.getcloudapp.com
CloudApp Customer Service vs. Competitors
Compared to its competitors, CloudApp's Customer Service score is rated right above Pond5, and is preceded by Renderforest.
| COMPANY | Customer Service Score | |
|---|---|---|
| Renderforest | 5/5 |
| CloudApp | 5/5 |
| Pond5 | 4.2/5 |
| Seismic | 4.1/5 |
| Highspot | 4.1/5 |
| Droplr | 3.7/5 |
| Dropbox | 3.6/5 |
| GetAccept | N/A |
| itemMaster | N/A |
Unlock CloudApp Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full CloudApp Customer Service vs. Competitors data and gain insights into your customers today.
CloudApp as an Employer
4.1/5
CloudApp has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CloudApp scored a 59 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudApp would recommend the brand to a friend. ENPS measures how likely CloudApp employees would recommend working at CloudApp to a friend.
Net Promoter Score
59
NPS Score
| 71% | Promoters |
|---|---|
| 17% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
