Seismic NPS & Customer Reviews

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Seismic

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About Seismic's Brand

Here at Seismic, we ignite growth for our company, industry, and people. We’re enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values. We empower thousands of teams to grow and win and we do this through our cutting-edge technology. We know it’s easy to find sales clouds and marketing clouds, but enablement clouds? You don’t see those every day — or ever. That’s why we’ve introduced the first-ever Seismic Enablement Cloud. And it won’t end there, we #NeverStopGrowing. Among its major competitors, Seismic is ranked in 2nd place for NPS while SalesHood is 1st, and Highspot is 3rd. Overall, Seismic has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $500.00M

Brand at a Glance

91%

Customer Loyalty

4.3/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Seismic CMO

Michael Londgren

Seismic Ranking

^#2 / 4 of its competitors

Seismic NPS

Seismic's Net Promoter Score (NPS) is a 42 with 63% Promoters, 16% Passives, and 21% Detractors. Net Promoter Score tracks whether Seismic's customers would recommend using the product based on a scale of -100 to 100.

Seismic Overall NPS

NPS

63%	Promoters
16%	Passives
21%	Detractors

Seismic NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 45	Jul 2023	45
Aug 2023 43	Aug 2023	43
Sep 2023 43	Sep 2023	43
Feb 2024 42	Feb 2024	42
Mar 2024 42	Mar 2024	42
Apr 2024 43	Apr 2024	43
May 2024 42	May 2024	42
Jun 2024 40	Jun 2024	40
Jul 2024 42	Jul 2024	42
Dec 2024 42	Dec 2024	42
Apr 2025 42	Apr 2025	42
Aug 2025 43	Aug 2025	43

How Other Brands Compare

Seismic is ranked second for NPS among its competitors. SalesHood and Highspot come in first and third, with Thismoment coming in at #4. Among those competitors, it is the third most valued company behind Highspot.

	Seismic	Highspot	Thismoment	SalesHood
Global Ranking	#-	#930	#-	#-
NPS	42	41	-	60
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$500.00M	$750.00M	$150.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Seismic NPS by Gender

Female customers rated Seismic's NPS 88 points higher than Male customers.

Male

-28

Seismic's NPS was rated -28 by Male customers on Comparably.

29%

Promoters

14%

Passives

57%

Detractors

Female

Seismic's NPS was rated 60 by Female customers on Comparably.

60%

Promoters

40%

Passives

Detractors

Seismic NPS by Ethnicity

Seismic's NPS was rated 61 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 61	Caucasian	61

Seismic NPS by Age

Seismic's NPS was rated -25 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

25%

50%

Seismic NPS by Usage

Seismic's NPS was rated the highest by customers who have used Seismic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 36	Less than 1 Year	36
1 to 2 Years 40	1 to 2 Years	40
2 to 5 Years 30	2 to 5 Years	30

Seismic NPS vs. Competitors

Compared to its competitors, Seismic's NPS is rated right above Highspot, and is preceded by SalesHood.

COMPANY		NPS Score
	SalesHood	60
	Seismic	42
	Highspot	41
	ClearSlide	33
	Showpad	6
	Engagio	N/A
	Appcelerator	N/A
	Thismoment	N/A
	App Data Room	N/A
	SAVO	-100

Seismic Customer Reviews

Seismic Customer Loyalty

91%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

91% of Seismic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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91%

Seismic Customer Loyalty Score by Gender

Female customers rated Seismic's Customer Loyalty score 13% higher than Male customers.

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Male

87%

Yes

Female

100%

Yes

Seismic Customer Loyalty Score by Ethnicity

Seismic's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Seismic Customer Loyalty Score by Age

Seismic's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 78%	31-35	78%

Seismic Customer Loyalty Score by Usage

Seismic's Customer Loyalty score was rated the highest by customers who have used Seismic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	100%
2 to 5 Years	70%

Seismic Customer Loyalty Score by Industry

Seismic's Customer Loyalty score was rated 87% by Tech industry customers.

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Tech	87%

Seismic Customer Loyalty vs. Competitors

Compared to its competitors, Seismic's Customer Loyalty score is rated right above Showpad, and is preceded by SalesHood.

COMPANY		Customer Loyalty Score
	SalesHood	100%
	Seismic	91%
	Showpad	85%
	Highspot	70%
	ClearSlide	N/A
	SAVO	N/A
	Engagio	N/A
	Appcelerator	N/A
	Thismoment	N/A
	App Data Room	N/A

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Seismic Product Quality

4.3/5

Seismic has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Seismic Product Information

Seismic serves markets in the United States, China, Australia, Canada, and United Kingdom. Seismic supports Web devices and offers products for medium and large sized businesses.

Seismic’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Seismic's product the highest. Reviewers from the Tech industry rated Seismic the lowest at 4.

Website: http://www.seismic.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

FinTech

SaaS

Languages Supported

English

Product Type

Document Management Software

Sales Management Software

Sales Enablement Software

Sales Content Management Software

Quick Insights into Seismic Product Quality

Seismic's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Seismic Product Quality the Highest

Female	4.8
Less than 1 Year	4.5
Banking and Financial Services	4.4

Ranked Seismic Product Quality the Lowest

Tech	4
2 to 5 Years	3.4
Male	3.4

Seismic Product Quality Score by Gender

Female customers rated Seismic's Product Quality score 1.4 stars higher than Male customers.

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Male

3.4/5

Female

4.8/5

Seismic Product Quality Score by Ethnicity

Seismic's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4

Seismic Product Quality Score by Age

Seismic's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3	31-35	3

Seismic Product Quality Score by Usage

Seismic's Product Quality score was rated the highest by customers who have used Seismic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.3
2 to 5 Years	3.4
5 to 10 Years	4.3

Seismic Product Quality Score by Industry

Seismic's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	4
Banking and Financial Services	4.4
Telecommunications	4.3

Seismic Product Quality vs. Competitors

Compared to its competitors, Seismic's Product Quality score is rated right above SalesHood.

COMPANY		Product Quality Score
	Seismic	4.3/5
	SalesHood	4.2/5
	Showpad	4.2/5
	Highspot	3.9/5
	ClearSlide	3.8/5
	SAVO	3.1/5
	Engagio	N/A
	Appcelerator	N/A
	Thismoment	N/A
	App Data Room	N/A

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Seismic Pricing

Seismic ROI & Value For Money

4.1/5

Seismic has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Seismic Pricing Plans

Seismic has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Seismic.

Who Uses Seismic?

Medium Businesses

Large Enterprises

Quick Insights into Seismic ROI

Seismic's ROI score was rated highest by Female customers, and rated lowest by customers who have used Seismic's products/services for 2 to 5 Years.

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Ranked Seismic ROI the Highest

Female	4.5
Less than 1 Year	4.4
Banking and Financial Services	4.3

Ranked Seismic ROI the Lowest

Tech	3.8
Male	3.5
2 to 5 Years	2.8

Seismic ROI Score by Gender

Female customers rated Seismic's ROI score 1 stars higher than Male customers.

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Male

3.5/5

Female

4.5/5

Seismic ROI Score by Ethnicity

Seismic's ROI score was rated 4.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3

Seismic ROI Score by Age

Seismic's ROI score was rated 3.2 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.2	31-35	3.2

Seismic ROI Score by Usage

Seismic's ROI score was rated the highest by customers who have used Seismic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	4.2
2 to 5 Years	2.8

Seismic ROI Score by Industry

Seismic's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Banking and Financial Services	4.3

Seismic Pricing vs. Competitors

Compared to its competitors, Seismic's ROI score is rated right above Highspot, and is preceded by SalesHood.

COMPANY		Pricing Score
	SalesHood	4.1/5
	Seismic	4.1/5
	Highspot	4/5
	Showpad	3.8/5
	ClearSlide	3/5
	SAVO	3/5
	Engagio	N/A
	Appcelerator	N/A
	Thismoment	N/A
	App Data Room	N/A

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Seismic Customer Satisfaction (CSAT)

Seismic Customer Satisfaction (CSAT) Score

83 / 100

Seismic has an overall Customer Satisfaction score of 83 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	55%
Satisfied	28%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	5%

Very Satisfied

55%

Satisfied

28%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Seismic Customer Satisfaction

Seismic's Customer Satisfaction score was rated highest by customers who have used Seismic's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked Seismic Customer Satisfaction the Highest

1 to 2 Years	100%
Caucasian	100%
Female	100%

Ranked Seismic Customer Satisfaction the Lowest

Less than 1 Year	100%
Male	100%

Seismic Customer Satisfaction Score by Gender

Seismic's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	20%
	Satisfied	80%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	60%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Seismic Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Seismic's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	71%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

71%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Seismic Customer Satisfaction Score by Usage

Seismic's Customer Satisfaction score was rated 100 points by customers who have used Seismic's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	100
1 to 2 Years	100

Seismic Customer Satisfaction Score by Industry

Seismic's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Seismic Customer Satisfaction vs. Competitors

Compared to its competitors, Seismic's Customer Satisfaction score is rated right above Showpad.

COMPANY		Customer Satisfaction (CSAT) Score
	Seismic	83%
	Showpad	75%
	Highspot	72%
	SalesHood	0%
	ClearSlide	0%
	SAVO	0%
	Engagio	0%
	Appcelerator	0%
	Thismoment	0%
	App Data Room	0%

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Seismic Customer Service

4.1/5

Seismic has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Seismic's Customer Service

Address

12390 El Camino Real, San Diego, CA 92130

Website

http://www.seismic.com

Phone Number

507-382-2702

Seismic's Social Links

Quick Insights into Seismic Customer Service

Seismic's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Seismic's products/services for 2 to 5 Years.

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Ranked Seismic Customer Service the Highest

Female	4.8
Less than 1 Year	4.5
Caucasian	4.2

Ranked Seismic Customer Service the Lowest

Male	3.1
2 to 5 Years	2.1

Seismic Customer Service Score by Gender

Female customers rated Seismic's Customer Service score 1.7 stars higher than Male customers.

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Male

3.1/5

Female

4.8/5

Seismic Customer Service Score by Ethnicity

Seismic's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2

Seismic Customer Service Score by Age

Seismic's Customer Service score was rated 2.5 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 2.5	31-35	2.5

Seismic Customer Service Score by Usage

Seismic's Customer Service score was rated the highest by customers who have used Seismic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.4
2 to 5 Years	2.1

Seismic Customer Service Score by Industry

Seismic's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

Seismic Customer Service vs. Competitors

Compared to its competitors, Seismic's Customer Service score is rated right above Highspot, and is preceded by Showpad.

COMPANY		Customer Service Score
	SalesHood	5/5
	SAVO	5/5
	Showpad	4.2/5
	Seismic	4.1/5
	Highspot	4.1/5
	ClearSlide	3.7/5
	Engagio	N/A
	Appcelerator	N/A
	Thismoment	N/A
	App Data Room	N/A

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Seismic as an Employer

4.7/5

Seismic has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Seismic

Douglas Winter

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Seismic scored a 42 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Seismic would recommend the brand to a friend. ENPS measures how likely Seismic employees would recommend working at Seismic to a friend.

Net Promoter Score

NPS Score

63%	Promoters
16%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

79%	Promoters
13%	Passive
8%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail