57
NPS
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Brand Page
Droplr
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About Droplr's Brand
Droplr is an online file-sharing application that provides simple photo and text sharing services.
Brand at a Glance
4.5/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Droplr NPS
Droplr's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Droplr's customers would recommend using the product based on a scale of -100 to 100.
Droplr Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Droplr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Droplr NPS by Usage
Droplr's NPS was rated the highest by customers who have used Droplr's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Droplr Product Quality
4.5/5
Droplr has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Droplr Product Information
Droplr serves markets in the United States and Europe. Droplr supports Web devices and offers products for small, medium, and large sized businesses.
Droplr’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://droplr.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Languages Supported
English
Product Type
Digital Asset Management Software
Project Collaboration Software
File Sharing Software
Cloud Storage Software
Droplr Pricing
Droplr ROI & Value For Money
4.3/5
Droplr has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Droplr's overall ROI score rated by its users and customers.
Droplr Pricing Plans
Droplr has a pricing structure that accommodates small, medium, and large businesses. Starting from $5.99/month, Droplr uses a subscription model and offers the following: Personal Use: $5.99 per month, individual user, Pro: starting at $8.29 per month for 5 users, and Enterprise: contact Droplr for detailed pricing information.
Who Uses Droplr?
Small Businesses
Medium Businesses
Large Enterprises
Droplr Customer Service
3.7/5
Droplr has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Droplr's Customer Service
Address
915 NW Gasoline Alley, Bend, OR
Website
http://droplr.com
Phone Number
(866)310-2315
Droplr as an Employer
4.7/5
Droplr has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Droplr scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Droplr would recommend the brand to a friend. ENPS measures how likely Droplr employees would recommend working at Droplr to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
