43
NPS
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Talkdesk is ranked #310 in Tech Brands
Talkdesk is ranked #310 in Tech Brands
About Talkdesk's Brand
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Talkdesk’s brand is ranked #934 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Talkdesk. When compared to other organizations within the Tech industry, Talkdesk is ranked #310. Among its major competitors, Talkdesk is ranked in 1st place for NPS while Zendesk is 2nd, and Zoho is 3rd.Their current valuation is $400.00M
Brand at a Glance
67%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
3.8/5
Customer Service
Talkdesk CMO
Talkdesk Ranking
- #310 in Tech
- #1 / 4 of its competitors
Talkdesk NPS
Talkdesk's Net Promoter Score (NPS) is a 43 with 63% Promoters, 17% Passives, and 20% Detractors. Net Promoter Score tracks whether Talkdesk's customers would recommend using the product based on a scale of -100 to 100.
Talkdesk Overall NPS
| 63% | Promoters |
|---|---|
| 17% | Passives |
| 20% | Detractors |
Talkdesk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 52 | Jan 2022 | 52 |
Feb 2022 51 | Feb 2022 | 51 |
Apr 2022 52 | Apr 2022 | 52 |
May 2022 49 | May 2022 | 49 |
Jun 2022 51 | Jun 2022 | 51 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 48 | Oct 2022 | 48 |
Jan 2023 46 | Jan 2023 | 46 |
Mar 2023 46 | Mar 2023 | 46 |
Jul 2023 44 | Jul 2023 | 44 |
Jan 2024 42 | Jan 2024 | 42 |
Jun 2025 44 | Jun 2025 | 44 |
How Other Brands Compare
Talkdesk is ranked first for NPS among its competitors. Zendesk and RingCentral come in second and third, with Genesys coming in at #4. Among those competitors, it is the third most valued company behind RingCentral.
 Talkdesk |  RingCentral |  Zendesk |  Genesys | |
| Global Ranking | #934 | #209 | #509 | #896 |
| NPS | 43 | 25 | 41 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $400.00M | $24.48B | $9.63B | $89.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talkdesk NPS by Gender
Talkdesk's NPS was rated 28 by Male customers on Comparably.
Male
28
Talkdesk's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
Talkdesk's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Talkdesk NPS by Ethnicity
Talkdesk's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Talkdesk NPS by Age
Talkdesk's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Talkdesk NPS by Usage
Talkdesk's NPS was rated the highest by customers who have used Talkdesk's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 44 | 1 to 2 Years | 44 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 65 | 5 to 10 Years | 65 |
Talkdesk Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Talkdesk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talkdesk Customer Loyalty Score by Gender
Talkdesk's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Talkdesk Customer Loyalty Score by Ethnicity
Talkdesk's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Talkdesk.
64
out of 100
Caucasian
Talkdesk Customer Loyalty Score by Age
Talkdesk's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Talkdesk.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
46-50 40% | 46-50 | 40% |
Talkdesk Customer Loyalty Score by Usage
Talkdesk's Customer Loyalty score was rated the highest by customers who have used Talkdesk's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Talkdesk Customer Loyalty Score by Industry
Talkdesk's Customer Loyalty score was rated 70% by Tech industry customers.
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Talkdesk Customer Loyalty vs. Competitors
Compared to its competitors, Talkdesk's Customer Loyalty score is rated right above inContact, and is preceded by NICE Ltd.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Talkdesk's Customer Loyalty score is rated right below Peloton.
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Talkdesk Product Quality
4.1/5
Talkdesk has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Talkdesk Product Information
Talkdesk serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Talkdesk supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Talkdesk’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Talkdesk's product the highest. Reviewers from the Banking and Financial Services industry rated Talkdesk the lowest at 3.6.
- Website
- https://www.talkdesk.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Languages Supported
English
French
German
Portuguese
Spanish
Italian
Russian
Product Type
Call Center Software
Contact Center Software
Customer Service Software
IVR Software
VoIP Software
Telephony Software
Call Recording Software
Quick Insights into Talkdesk Product Quality
Talkdesk's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 46-50.
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Ranked Talkdesk Product Quality the Highest
Ranked Talkdesk Product Quality the Lowest
Talkdesk Product Quality Score by Gender
Talkdesk's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Talkdesk Product Quality Score by Ethnicity
Talkdesk's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Talkdesk Product Quality Score by Age
Talkdesk's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
46-50 2 | 46-50 | 2 |
Talkdesk Product Quality Score by Usage
Talkdesk's Product Quality score was rated the highest by customers who have used Talkdesk's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Talkdesk Product Quality Score by Industry
Talkdesk's Product Quality score was rated the highest by Education industry customers, and the lowest by Education industry customers.
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Talkdesk Product Quality vs. Competitors
Compared to its competitors, Talkdesk's Product Quality score is rated right above RingCentral, and is preceded by Zendesk.
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Product Quality for Other Tech Brands
In the Tech industry, Talkdesk's Product Quality score is rated right above Google, and is preceded by Spotify.
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Talkdesk Pricing
Talkdesk ROI & Value For Money
4.2/5
Talkdesk has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Talkdesk Pricing Plans
Talkdesk has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Talkdesk.
Who Uses Talkdesk?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Talkdesk ROI
Talkdesk's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers ages 46-50.
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Ranked Talkdesk ROI the Highest
Ranked Talkdesk ROI the Lowest
Talkdesk ROI Score by Gender
Talkdesk's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Talkdesk ROI Score by Ethnicity
Talkdesk's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Talkdesk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Talkdesk ROI Score by Age
Talkdesk's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Talkdesk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 2 | 46-50 | 2 |
Talkdesk ROI Score by Usage
Talkdesk's ROI score was rated the highest by customers who have used Talkdesk's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Talkdesk ROI Score by Industry
Talkdesk's ROI score was rated the highest by Hospitality industry customers, and the lowest by Education industry customers.
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Talkdesk Pricing vs. Competitors
Compared to its competitors, Talkdesk's ROI score is rated right above Dialpad, and is preceded by Zoho.
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ROI for Other Tech Brands
In the Tech industry, Talkdesk's ROI score is rated right above Zoom Video Communications.
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Talkdesk Customer Satisfaction (CSAT)
Talkdesk Customer Satisfaction (CSAT) Score
62 / 100
Talkdesk has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Talkdesk Customer Satisfaction
Talkdesk's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Talkdesk Customer Satisfaction the Highest
Talkdesk Customer Satisfaction Score by Gender
Talkdesk's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Talkdesk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Talkdesk's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Talkdesk.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Talkdesk Customer Satisfaction Score by Age
Talkdesk's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Talkdesk.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Talkdesk Customer Satisfaction Score by Industry
Talkdesk's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Talkdesk Customer Satisfaction vs. Competitors
Compared to its competitors, Talkdesk's Customer Satisfaction score is rated right above NICE Ltd, and is preceded by Dialpad.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Talkdesk's Customer Satisfaction score is rated right below Peloton.
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Talkdesk Customer Service
3.8/5
Talkdesk has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Talkdesk's Customer Service
Address
388 Market Street, Suite 1300, San Francisco, CA 94111
Website
https://www.talkdesk.com/
Phone Number
+1-844-332-2859
Talkdesk's Social Links
Quick Insights into Talkdesk Customer Service
Talkdesk's Customer Service score was rated highest by Male customers, and rated lowest by customers ages 46-50.
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Ranked Talkdesk Customer Service the Highest
Ranked Talkdesk Customer Service the Lowest
Talkdesk Customer Service Score by Gender
Talkdesk's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Talkdesk.
Male
3.8/5
Female
N/A
Talkdesk Customer Service Score by Ethnicity
Talkdesk's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Talkdesk.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Talkdesk Customer Service Score by Age
Talkdesk's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Talkdesk.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 1.8 | 46-50 | 1.8 |
Talkdesk Customer Service Score by Usage
Talkdesk's Customer Service score was rated the highest by customers who have used Talkdesk's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Talkdesk Customer Service Score by Industry
Talkdesk's Customer Service score was rated 3.6 stars by Tech industry customers.
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Talkdesk Customer Service vs. Competitors
Compared to its competitors, Talkdesk's Customer Service score is rated right above Dialpad, and is preceded by Zendesk.
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Customer Service for Other Tech Brands
In the Tech industry, Talkdesk's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Talkdesk as an Employer
4.6/5
Talkdesk has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Talkdesk scored a 43 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Talkdesk would recommend the brand to a friend. ENPS measures how likely Talkdesk employees would recommend working at Talkdesk to a friend.
Net Promoter Score
43
NPS Score
| 63% | Promoters |
|---|---|
| 17% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 61% | Promoters |
|---|---|
| 27% | Passive |
| 12% | Detractors |
Global Ranking Snapshot
Talkdesk is ranked #934 in the Global Top 100 Brands. It ranks just behind Valero Energy Corporation and just ahead of SeaWorld Parks & Entertainment.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
932 |  | RH |  | Gary Friedman | Retail |
933 |  | Valero Energy Corporation |  | Joe Gorder | Energy and Manufacturing |
934 | | Talkdesk | | Tiago Paiva | Tech |
935 |  | SeaWorld Parks & Entertainment |  | John Reilly | Media and Entertainment |
936 |  | Raymond James Financial |  | Paul Reilly | Banking and Financial Services |
937 |  | Fluor Corporation |  | Carlos M. Hernandez | Energy and Manufacturing |
938 |  | DBS Bank | | Banking and Financial Services |
Tech Ranking Snapshot
Talkdesk is ranked #310 in the Tech Industry. It ranks just behind Trane and just ahead of Flipkart.
