34
NPS
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Five9 Inc
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About Five9 Inc's Brand
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. Among its major competitors, Five9 Inc is ranked in 2nd place for NPS while Zendesk is 1st, and Monet Software is 3rd.Their current market cap is $12.57B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Five9 Inc CMO
Five9 Inc Ranking
- #2 / 4 of its competitors
Five9 Inc NPS
Five9 Inc's Net Promoter Score (NPS) is a 34 with 62% Promoters, 10% Passives, and 28% Detractors. Net Promoter Score tracks whether Five9 Inc's customers would recommend using the product based on a scale of -100 to 100.
Five9 Inc Overall NPS
| 62% | Promoters |
|---|---|
| 10% | Passives |
| 28% | Detractors |
Five9 Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 31 | May 2023 | 31 |
Jun 2023 30 | Jun 2023 | 30 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 29 | Feb 2024 | 29 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 33 | Apr 2024 | 33 |
Jul 2024 33 | Jul 2024 | 33 |
Jan 2025 32 | Jan 2025 | 32 |
Mar 2025 32 | Mar 2025 | 32 |
Jun 2025 34 | Jun 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
How Other Brands Compare
Five9 Inc is ranked second for NPS among its competitors. Zendesk and inContact come in first and third, with 8x8 coming in at #4. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Five9 Inc NPS by Gender
Five9 Inc's NPS was rated 36 by Male customers on Comparably.
Male
36
Five9 Inc's NPS was rated 36 by Male customers on Comparably.
65%
Promoters
6%
Passives
29%
Detractors
Female
N/A
Five9 Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Five9 Inc NPS by Ethnicity
Five9 Inc's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 54 | Caucasian | 54 |
Other 0 | Other | 0 |
Five9 Inc NPS by Age
Five9 Inc's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Five9 Inc NPS by Usage
Five9 Inc's NPS was rated the highest by customers who have used Five9 Inc's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 41 | 2 to 5 Years | 41 |
5 to 10 Years 58 | 5 to 10 Years | 58 |
Five9 Inc Customer Reviews
Out of the 5 Five9 Inc customer reviews 5 were positive and 0 were constructive. Five9 Inc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Five9 Inc Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Five9 Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Five9 Inc Customer Loyalty Score by Gender
Five9 Inc's Customer Loyalty score was rated 84 by Male customers on Comparably.
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Male
84%
Yes
Female
N/A
Yes
Five9 Inc Customer Loyalty Score by Ethnicity
Five9 Inc's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Five9 Inc.
79
out of 100
Caucasian
78
out of 100
Other
Five9 Inc Customer Loyalty Score by Age
Five9 Inc's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 64% | 36-40 | 64% |
41-45 85% | 41-45 | 85% |
Five9 Inc Customer Loyalty Score by Usage
Five9 Inc's Customer Loyalty score was rated the highest by customers who have used Five9 Inc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Five9 Inc Customer Loyalty Score by Industry
Five9 Inc's Customer Loyalty score was rated 80% by Tech industry customers.
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Five9 Inc Customer Loyalty vs. Competitors
Compared to its competitors, Five9 Inc's Customer Loyalty score is rated right above LiveVox, and is preceded by Zendesk.
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Five9 Inc Product Quality
3.8/5
Five9 Inc has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Five9 Inc Product Information
Five9 Inc serves markets in the United States, Canada, United Kingdom, Latin America, and Brazil. Five9 Inc supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Five9 Inc’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Five9 Inc's product the highest. Reviewers from the Telecommunications industry rated Five9 Inc the lowest at 3.2.
- Website
- http://www.five9.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
Languages Supported
English
German
Spanish
Product Type
Customer Experience Software
Distributor Software
Call Center Software
Contact Center Software
Customer Service Software
Customer Support Software
IVR Software
Predictive Dialer Software
Auto Dialer Software
Telemarketing Software
VoIP Software
Telephony Software
Call Recording Software
Quick Insights into Five9 Inc Product Quality
Five9 Inc's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Five9 Inc Product Quality the Highest
Ranked Five9 Inc Product Quality the Lowest
Five9 Inc Product Quality Score by Gender
Five9 Inc's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Five9 Inc Product Quality Score by Ethnicity
Five9 Inc's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Five9 Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Other 2.7 | Other | 2.7 |
Five9 Inc Product Quality Score by Age
Five9 Inc's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4.1 | 41-45 | 4.1 |
Five9 Inc Product Quality Score by Usage
Five9 Inc's Product Quality score was rated the highest by customers who have used Five9 Inc's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Five9 Inc Product Quality Score by Industry
Five9 Inc's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Insurance industry customers.
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Five9 Inc Product Quality vs. Competitors
Compared to its competitors, Five9 Inc's Product Quality score is rated right above Liveops, and is preceded by Monet Software.
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Five9 Inc Pricing
Five9 Inc ROI & Value For Money
3.8/5
Five9 Inc has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Five9 Inc Pricing Plans
Five9 Inc has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Insurance industry think that they had the lowest ROI from Five9 Inc.
Who Uses Five9 Inc?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Five9 Inc ROI
Five9 Inc's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Five9 Inc's products/services for Less than 1 Year.
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Ranked Five9 Inc ROI the Highest
Ranked Five9 Inc ROI the Lowest
Five9 Inc ROI Score by Gender
Five9 Inc's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Five9 Inc ROI Score by Ethnicity
Five9 Inc's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Five9 Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 2.6 | Other | 2.6 |
Five9 Inc ROI Score by Age
Five9 Inc's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Five9 Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.9 | 31-35 | 4.9 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.7 | 41-45 | 3.7 |
Five9 Inc ROI Score by Usage
Five9 Inc's ROI score was rated the highest by customers who have used Five9 Inc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Five9 Inc ROI Score by Industry
Five9 Inc's ROI score was rated the highest by Consulting industry customers, and the lowest by Insurance industry customers.
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Five9 Inc Pricing vs. Competitors
Compared to its competitors, Five9 Inc's ROI score is rated right above Liveops, and is preceded by Zendesk.
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Five9 Inc Customer Satisfaction (CSAT)
Five9 Inc Customer Satisfaction (CSAT) Score
76 / 100
Five9 Inc has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
3%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Five9 Inc Customer Satisfaction
Five9 Inc's Customer Satisfaction score was rated highest by customers who have used Five9 Inc's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Five9 Inc Customer Satisfaction the Highest
Ranked Five9 Inc Customer Satisfaction the Lowest
Five9 Inc Customer Satisfaction Score by Gender
Five9 Inc's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 19% |
Five9 Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Five9 Inc's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
69%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
CSAT according to Other
Five9 Inc's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Five9 Inc Customer Satisfaction Score by Age
Five9 Inc's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 83% |
Five9 Inc Customer Satisfaction Score by Usage
Five9 Inc's Customer Satisfaction score was rated the highest by customers who have used Five9 Inc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Five9 Inc Customer Satisfaction Score by Industry
Five9 Inc's Customer Satisfaction score was rated 78 points by Tech industry customers.
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}Five9 Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Five9 Inc's Customer Satisfaction score is rated right above Avaya, and is preceded by Zendesk.
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Five9 Inc Customer Service
3.8/5
Five9 Inc has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Five9 Inc's Customer Service
Address
3001 Bishop Drive, Suite 350, San Ramon, CA 94583
Website
http://www.five9.com
Phone Number
925-201-2000
Five9 Inc's Social Links
Quick Insights into Five9 Inc Customer Service
Five9 Inc's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Five9 Inc's products/services for Less than 1 Year.
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Ranked Five9 Inc Customer Service the Highest
Ranked Five9 Inc Customer Service the Lowest
Five9 Inc Customer Service Score by Gender
Five9 Inc's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Five9 Inc Customer Service Score by Ethnicity
Five9 Inc's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Five9 Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 2.7 | Other | 2.7 |
Five9 Inc Customer Service Score by Age
Five9 Inc's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Five9 Inc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.8 | 41-45 | 3.8 |
Five9 Inc Customer Service Score by Usage
Five9 Inc's Customer Service score was rated the highest by customers who have used Five9 Inc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Five9 Inc Customer Service Score by Industry
Five9 Inc's Customer Service score was rated 3.5 stars by Tech industry customers.
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Five9 Inc Customer Service vs. Competitors
Compared to its competitors, Five9 Inc's Customer Service score is rated right above Monet Software, and is preceded by Zendesk.
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Five9 Inc as an Employer
4.6/5
Five9 Inc has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Five9 Inc scored a 34 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Five9 Inc would recommend the brand to a friend. ENPS measures how likely Five9 Inc employees would recommend working at Five9 Inc to a friend.
Net Promoter Score
34
NPS Score
| 62% | Promoters |
|---|---|
| 10% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
