-3
NPS
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Liveops
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About Liveops' Brand
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Among its major competitors, Liveops is ranked in 4th place for NPS while Working Solutions is 1st, and Concentrix is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3/5
Customer Service
Liveops Ranking
- #4 / 4 of its competitors
Liveops NPS
Liveops's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether Liveops's customers would recommend using the product based on a scale of -100 to 100.
Liveops Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
Liveops NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 5 | Apr 2022 | 5 |
Jun 2022 11 | Jun 2022 | 11 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2022 9 | Aug 2022 | 9 |
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 17 | Dec 2022 | 17 |
May 2023 4 | May 2023 | 4 |
Jun 2023 0 | Jun 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 3 | Mar 2024 | 3 |
Aug 2024 -1 | Aug 2024 | -1 |
Nov 2025 -3 | Nov 2025 | -3 |
How Other Brands Compare
Liveops is ranked #4 for NPS among its competitors. Working Solutions and Concentrix come in first and second, with Arise Virtual Solutions coming in at third.
Liveops |  Concentrix |  Working Solutions |  Arise Virtual Solutions | |
| Global Ranking | #- | #363 | #- | #- |
| NPS | -3 | 16 | 34 | 9 |
| Valuation Updated every 24 hours for public companies | - | $4.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liveops NPS vs. Competitors
Compared to its competitors, Liveops's NPS is rated right below Arise Virtual Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| Working Solutions | 34 |
| Concentrix | 16 |
| Arise Virtual Solutions | 9 |
| Liveops | -3 |
Liveops Customer Reviews
Out of the 2 Liveops customer reviews 1 was positive and 1 was constructive. Liveops customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Liveops Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Liveops users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Liveops Customer Loyalty vs. Competitors
Compared to its competitors, Liveops's Customer Loyalty score is rated right below Arise Virtual Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Working Solutions | 76% |
| Concentrix | 75% |
| Arise Virtual Solutions | 73% |
| Liveops | 69% |
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Liveops Product Quality
3.4/5
Liveops has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Liveops Product Information
Liveops serves markets in the United States, Europe, and Australia. Liveops supports Web devices and offers products for medium and large sized businesses.
Liveops’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.liveops.com
- Company Size
- 51-200 Employees
Industry
Outsourcing or Offshoring
Languages Supported
English
Product Type
Call Center Software
Contact Center Software
Customer Service Software
IVR Software
Liveops Product Quality vs. Competitors
Compared to its competitors, Liveops's Product Quality score is rated right above Arise Virtual Solutions, and is preceded by Concentrix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Working Solutions | 4/5 |
| Concentrix | 3.8/5 |
| Liveops | 3.4/5 |
| Arise Virtual Solutions | 3.1/5 |
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Liveops Pricing
Liveops ROI & Value For Money
3.6/5
Liveops has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Liveops Pricing Plans
Liveops has a pricing structure that accommodates medium and large businesses.
Who Uses Liveops?
Medium Businesses
Large Enterprises
Liveops Pricing vs. Competitors
Compared to its competitors, Liveops's ROI score is rated right above Arise Virtual Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Liveops | 3.6/5 |
| Arise Virtual Solutions | 3.5/5 |
| Working Solutions | 3.5/5 |
| Concentrix | 3.4/5 |
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Liveops Customer Satisfaction (CSAT)
Liveops Customer Satisfaction (CSAT) Score
44 / 100
Liveops has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Liveops Customer Satisfaction vs. Competitors
Compared to its competitors, Liveops's Customer Satisfaction score is rated right below Arise Virtual Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Working Solutions | 71% |
| Concentrix | 51% |
| Arise Virtual Solutions | 50% |
| Liveops | 44% |
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Liveops Customer Service
3/5
Liveops has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Liveops's Customer Service
Address
1365 N Scottsdale Rd, Suite 390, Scottsdale, AZ 85257
Website
http://www.liveops.com
Phone Number
8009084502
Liveops's Social Links
Liveops Customer Service vs. Competitors
Compared to its competitors, Liveops's Customer Service score is rated right below Working Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Concentrix | 3.7/5 |
| Arise Virtual Solutions | 3.5/5 |
| Working Solutions | 3.1/5 |
| Liveops | 3/5 |
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Liveops as an Employer
3.3/5
Liveops has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Liveops scored a -3 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Liveops would recommend the brand to a friend. ENPS measures how likely Liveops employees would recommend working at Liveops to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
