34
NPS
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Working Solutions
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About Working Solutions' Brand
Working Solutions, founded in 1996, was the first company to utilize an entire workforce of home-based customer sales and service agents. Among its major competitors, Working Solutions is ranked in 1st place for NPS while TP is 2nd, and Accenture is 3rd.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Working Solutions Ranking
- #1 / 4 of its competitors
Working Solutions NPS
Working Solutions's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Working Solutions's customers would recommend using the product based on a scale of -100 to 100.
Working Solutions Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Working Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 20 | Aug 2022 | 20 |
Oct 2022 33 | Oct 2022 | 33 |
Feb 2023 43 | Feb 2023 | 43 |
Aug 2023 50 | Aug 2023 | 50 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 33 | May 2024 | 33 |
How Other Brands Compare
Working Solutions is ranked first for NPS among its competitors. Accenture and Concentrix come in second and third, with TTEC coming in at #4.
Working Solutions |  Accenture |  Concentrix |  TTEC | |
| Global Ranking | #- | #124 | #363 | #- |
| NPS | 34 | 20 | 15 | -10 |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.34B | $4.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Working Solutions NPS vs. Competitors
Compared to its competitors, Working Solutions's NPS is rated right above TP.
| COMPANY | NPS Score | |
|---|---|---|
| Working Solutions | 34 |
 | TP | 33 |
| Accenture | 20 |
| Concentrix | 15 |
 | Sykes Enterprises | 9 |
 | Arise Virtual Solutions | 9 |
 | Liveops | -3 |
| TTEC | -10 |
Working Solutions Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Working Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Working Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Working Solutions's Customer Loyalty score is rated right above Concentrix, and is preceded by TP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TP | 78% |
| Working Solutions | 76% |
| Concentrix | 75% |
| Arise Virtual Solutions | 73% |
| TTEC | 73% |
| Accenture | 71% |
| Liveops | 69% |
| Sykes Enterprises | 67% |
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Working Solutions Product Quality
4/5
Working Solutions has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Working Solutions Product Information
Working Solutions’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://workingsolutions.com
- Company Size
- 51-200 Employees
Industry
Outsourcing or Offshoring
Working Solutions Product Quality vs. Competitors
Compared to its competitors, Working Solutions's Product Quality score is rated right above TP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Working Solutions | 4/5 |
| TP | 4/5 |
| Concentrix | 3.8/5 |
| Accenture | 3.7/5 |
| Liveops | 3.4/5 |
| Sykes Enterprises | 3.2/5 |
| TTEC | 3.2/5 |
| Arise Virtual Solutions | 3.1/5 |
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Working Solutions Pricing
Working Solutions ROI & Value For Money
3.5/5
Working Solutions has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Working Solutions Pricing vs. Competitors
Compared to its competitors, Working Solutions's ROI score is rated right above Concentrix, and is preceded by Arise Virtual Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| TP | 3.9/5 |
| Accenture | 3.6/5 |
| Liveops | 3.6/5 |
| Arise Virtual Solutions | 3.5/5 |
| Working Solutions | 3.5/5 |
| Concentrix | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
| TTEC | 3/5 |
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Working Solutions Customer Satisfaction (CSAT)
Working Solutions Customer Satisfaction (CSAT) Score
71 / 100
Working Solutions has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Working Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Working Solutions's Customer Satisfaction score is rated right above Sykes Enterprises, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TP | 78% |
| Accenture | 75% |
| Working Solutions | 71% |
| Sykes Enterprises | 52% |
| Arise Virtual Solutions | 50% |
| Concentrix | 49% |
| Liveops | 44% |
| TTEC | 43% |
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Working Solutions Customer Service
3.1/5
Working Solutions has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Working Solutions's Customer Service
Address
6275 W Plano Pkwy, Plano, TX 75093
Website
https://workingsolutions.com
Phone Number
972-964-4800
Working Solutions's Social Links
Working Solutions Customer Service vs. Competitors
Compared to its competitors, Working Solutions's Customer Service score is rated right above Liveops, and is preceded by TTEC.
| COMPANY | Customer Service Score | |
|---|---|---|
| TP | 4/5 |
| Accenture | 3.8/5 |
| Concentrix | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| Arise Virtual Solutions | 3.5/5 |
| TTEC | 3.1/5 |
| Working Solutions | 3.1/5 |
| Liveops | 3/5 |
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Working Solutions as an Employer
3.9/5
Working Solutions has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Working Solutions scored a 34 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Working Solutions would recommend the brand to a friend. ENPS measures how likely Working Solutions employees would recommend working at Working Solutions to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
